Download Credit Secure Benefit Details

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Credit Secure
Benefit Details
Credit Secure is an invaluable insurance benefit, covering your credit card
outstanding balance for a nominal monthly charge. In the event of
Permanent Total Disability, Critical Illness or Death due to any cause
(subject to the Exclusions stated below), the outstanding balance on your
credit card is waived, without causing any inconvenience to your loved
ones. It also provides Reimbursement of hospital expenses in the event of
Accident, Payment of monthly installment in the event of Involuntary Loss
of Employment or Temporary Total Disability.
As a Standard Chartered Bank Credit Cardholder you can enjoy the
benefits of Credit Secure Protection provided by Alico Insurance Company.
We request you to go through the Cover details in order to understand
thoroughly the extent and terms of the Cover offered.The Cover is provided
by Alico Insurance and Standard Chartered Bank (the 'Bank') has no liability
to you for Credit Secure coverage. This booklet is only a summary of the
principal provisions of the master policy.
SCHEME HIGHLIGHTS
• 24 hour cover for Credit Secure
• Easy enrolment
• No medical certificate is required
• Hospitalization subsequent to an accident for up to 60 days applicable
worldwide
• Involuntary Loss of Employment benefit for a maximum of 6 months,
applicable in UAE only or
• Temporary Total Disability benefit for a maximum of 6 months
• Low monthly rate of 0.99% of the total outstanding balance of the
previous month's statement. The mentioned rate would be calculated
on the sum of the current balance and any repayment facility balance.
The Credit Secure amount charged would be reflected in the following
month’s statement.
SUMMARY OF POLICY CONDITIONS OF MASTER POLICY NO. CL-03
1. A nominal rate of 0.99% will be the total outstanding balance on each
month's credit card statement.
2. The Cardholder may opt out of the scheme at any time. However, the
Cardholder will only be allowed to re-join the scheme if he is approved
by the Bank.
3. The cover under the policy is applicable only for Primary Cardholders
and excludes Corporate Cards. However the outstanding balance on
the supplementary card is also protected in case of death, permanent
total disability, Accident, Critical Illness, Involuntary Loss of Employment
* or Temporary Total Disability * of primary cardholder.
4. For cover under the policy the Cardholder should be aged between 18
to 65 years (ceasing at attaining the age of 65).
5. Death, Critical Illness, Permanent Total Disability, Accidental Medical
Expenses and Temporary Total Disability covers are applicable
worldwide.
6. Death or Disablement cover applies to any cause except those
expressly excluded in terms of the policy (see below).
7. Involuntary Loss of Employment * applicable in UAE only
8. All the benefits payable under this policy shall be paid against the
Cardholder's total outstanding balance on the credit card account with
the Bank.
9. The Bank is not at any time considered as an agent of Alico Insurance
Company, the 'Insurance Provider'. Any claims or contestations for any
insurance coverage shall be negotiated directly with Alico Insurance
Company, Dubai.
10. The Bank reserves the right, at any time, to change the terms,
conditions, rates and/or reject, discontinue or cancel the Cover
applicable without assigning reason.
11. Credit Card holder should be a resident in the UAE at the time of
sourcing the Policy. The Credit Card holder shall be covered even in the
instance where the Event of Claim occurred outside the UAE (except for
ILOE cover which is restricted to the UAE).
DEFINITIONS
Accident shall mean a sudden, involuntary, violent and external event that
directly and independently of disease, aging and degenerative conditions,
results in visible bodily injury or death.
Accidental Medical Expenses shall mean the expenses incurred by the
Cardholder during hospitalization due to Accident during the currency of the
Policy.
Bank shall mean the Standard Chartered Bank, United Arab Emirates
Critical Illness (CI) shall mean illnesses, the signs or symptoms of which
first commenced more than 30 days following the respective Insured Credit
Cardholder's Entry Date and shall include either the diagnosis of any of the
illnesses or performance of any of the covered surgeries contained in the
Benefit Schedule.
Credit card shall mean the credit cards issued by the Policy holder to the
primary or supplementary Credit Card holders.
Credit Limit means the aggregate maximum debit balances permitted by
the Bank on the Credit Card for the Primary Credit Card holder or the
Supplementary Credit Card holders, if any, and notified to the Primary
Credit Card holder from time to time.
Credit card holders shall mean the persons who have been granted a
Credit card and fulfill the Policyholder's Credit card requirements.
Charges shall mean amounts payable by the Insured Credit card holder
arising from the use of the credit card or the credit card number or the PIN
or under the credit card agreement and includes without limitation all credit
card transactions, fees, finance charges, additional expenses, damages,
legal costs, and disbursements, which will be debited to the credit card and
form part of the Current Balance.
Commencement Date shall mean the date the Cardholder is enrolled for
this policy by the Insured or the date of inception of this policy whichever is
later.
Company shall mean Alico Insurance Company
Confinement: shall mean admission in a Hospital as an inpatient for a
minimum period of one day as defined above upon the recommendation of
a Physician for medically necessary treatment of a Covered Injury and
continuous stay in the Hospital prior to his discharge. Confinement will be
evidenced by a daily room/room & board charge by the Hospital.
Current Balance shall mean the amount stated in the Statement of
Account of the Insured Credit card holder as the 'Current Balance' being
the total amount due from the Insured Credit card holder for the
transactions shown on the Statement of Account.
Date of Loss or Date of Event shall mean:
(a) For claims under Death Benefit, the date of death of the Insured Credit
card holder.
(b) For claims under Permanent Total Disability Benefit, the date of
diagnosis of total disability. It has to be certified by a Physician and
approved by the Insurance Company as fulfilling the conditions herein
for a disability claim. The Date of Loss for a disability claim shall not
precede the Entry Date.
(c) For claims under Accidental Medical Expenses, the date of accident of
the Insured Credit card holder.
(d) For claims under Involuntary Loss of Employment, the date of
termination of employment
(e) For claims under Temporary Total Disability Benefit, the date of
diagnosis of temporary disability. It has to be certified by a Physician
and approved by the Insurance Company as fulfilling the conditions
herein for a disability claim. The Date of loss for a disability claim shall
not precede the Entry Date.
Permanent Total Disability (PTD) shall mean disability from bodily injury,
Sickness or disease so as to prevent the Insured Credit card holders from
performing any kind of work, occupation or profession for compensation,
profit or gain for the remainder of his lifetime.
Day shall mean a period of 24 consecutive hours for which the Insured is
confined as an inpatient in a Hospital and for which a hospital room and
board or Intensive Care Unit (ICU) charge is made.
Policy shall mean this agreement, any supplementary contracts or
endorsements herein, any amendments hereto signed by the Insurance
Company and the Policyholder and Summaries of cover, which shall
together constitute the entire contract between the parties.
Eligible Credit card holders shall mean Credit card holders who have met
the eligibility requirements set forth in this Policy.
Policy Year shall mean a period of twelve (12) consecutive months
beginning with the Policy Date and subsequent Policy Anniversary.
Entry Date shall mean the effective date of coverage of Insured Credit card
holders hereunder, which shall be the Policy Date or the date of them
becoming Eligible Credit card holders, whichever is later.
Pre-existing Condition shall mean illness, disease or sickness occurring or
manifesting prior to the Commencement Date, for which advice or
treatment was sought or obtained from a medical practitioner, chiropractor,
naturopath, or any other practitioner of a similar kind within twelve months
immediately prior to the Commencement Date.
Hospital shall mean an institution licensed as a hospital and operated for
the care and treatment of sick and injured persons, which institution
provides 24-hour nursing care and has facilities for both diagnosis and
except in the case of a hospital primarily concerned with treatment of
chronic diseases, for major surgery. The term hospital shall not be
construed to include a hotel, rest home, nursing home, convalescent home,
place for custodial care, home for the aged, or a place used primarily for the
confinement or treatment of drug addicts or alcoholics.
Indebtedness shall mean the total amount outstanding payable by the
cardholder arising from use of the Credit Card Facility including without
limitation all Credit Card transactions, fees, finance charges, additional
expenses, damages, legal costs and disbursements, which will be debited
to the Credit Card and form part of the Current Balance as on the Date of
Event subject to a maximum of the Cardholder's credit limit.
Insured Credit card holders shall mean Eligible Credit card holders who,
in accordance with the provisions of this Policy, are participating in the
Insurance Plan under this Policy and who have fulfilled the automatic
enrollment and did not choose to opt out.
Installment shall mean the minimum amount due as defined in the
Policyholder's general terms and conditions for the Credit card(s).
Intensive Care Unit (ICU): one to one nursing care received in a hospital
unit in which patients undergo specialized resuscitation, monitoring and
treatment procedures. The unit must be staffed 24 hours a day with highly
trained nurses, technicians and doctors, and be equipped with resuscitative
equipment and monitoring devices that allow continuous assessment of
vital body functions such as heart rate, blood pressure and blood chemistry.
Involuntary Loss of Employment (ILOE): ILOE shall mean the
unemployment of the insured credit card holder in the UAE arising out of the
unilateral decision of the employer to terminate his employment contract for
any reason other than those mentioned under exclusions in the policy.
Medical Expenses shall mean all expenses incurred by the cardholder
during hospitalization in respect of doctors (including general practitioners
and specialists even if consulted for a second opinion), prescribed
medicines, x-ray and all hospital and ward fees and expenses.
Outstanding Balance The Outstanding Balance means the Current
Balance owed to the Policyholder as stated in the Statement of Account of
the Insured Credit card holder. The Outstanding balance is frozen on one
given date called Date of Loss in order to exclude from insurance benefit
calculations any use of the Credit card after the occurrence of the Claim.
Pronouns: Masculine pronouns used in this Policy shall include both
masculine and feminine gender unless the context indicates otherwise.
Sickness shall mean any pathological state or state of abnormal function
of bodily organs of the Insured, not caused by an accident, and objectively
diagnosable.
Statement of Account shall mean the monthly statement issued by the
Policyholder to the primary Credit card holder of Charges made on his
credit Card.
Summary of Cover shall mean the accurate information about the Policy
that must be provided by the Policyholder to every Insured Credit card
holder. This information shall describe thoroughly the provisions, terms and
conditions of the Policy as to be well understood by the Insured Credit card
holders. The wording of the Summary of Cover is prepared by the
Insurance Company.
Temporary Total Disability (TTD) - shall mean insured Credit Cardholder’s
total and temporary disability to perform his own work as a result of
accidental bodily injury, sickness or disease. The state of TTD will be
exclusively recognized by a physician designated by the Insurance Company.
SCOPE OF COVER
1. Death Benefit
2. Permanent Total Disability Benefit
3. Accidental Medical Expenses
4. Critical Illness Benefit
5. Involuntary Loss of Employment, or
6. Temporary Total Disability
Death Benefit if an Insured Credit card holder dies due to Sickness or
Accident, the Insurance Company will, upon receipt of due proof in writing
of the Death of the Credit card holder, pay the Outstanding Balance on the
credit card, up to a maximum of AED 100,000, to the Policyholder. The
Policyholder will subsequently allocate payments to the eligible Cardholders
credit card accounts.
Permanent Total Disability (PTD)
If an Insured Credit Card holder becomes permanently and totally Disabled
as defined in this Policy, the Insurance Company will pay the Outstanding
Balance on the credit card, up to a maximum of AED 100,000, to the
Policyholder. The Policyholder will subsequently allocate payments to the
eligible Cardholders credit card accounts.
The Insured Credit card holder must be able to justify a registered
occupation, whether employed or self-employed, on the first day of the
Sickness or on the date of the Accident, according to the cause of the PTD.
The state of PTD shall be established based on a detailed medical report
from a registered and reputable treating physician of a Hospital or Clinic.
The Company reserves its right to seek a second opinion at its own cost in
the above case.
There must be a minimum consolidation period of 6 continuous months of
total disability before a PTD claim can be reported to the Policyholder and
recognized. However, in case of total and irrevocable loss of sight of both
eyes, or of the loss by severance of two or more limbs (at or above wrist or
ankle), the consolidation period of 6 months can be waived and the state
of PTD be recognized immediately.
The Insured Borrower shall have to provide the Insurance Company with
the evidence that he was carrying an officially registered occupation on the
commencement of his Total Disability.
Accidental Medical Expenses (AME)
If an Insured Cardholder is hospitalised directly resulting from an accident
occurring anywhere in the world, the Insurance Company shall reimburse
AED 200 per day towards the in-patient treatment for up to 60 days of
hospitalisation.
Critical Illness (CI)
If a Credit Cardholder is diagnosed having one of the stated Critical
Illnesses as defined in this Policy, the Insurance Company will, upon receipt
of due proof in writing of the diagnosis of the Critical Illness, pay the
Outstanding Balance on the credit card as at the claim date, of up to AED
100,000, to the to the Policyholder. The Policyholder will subsequently
allocate payments to the eligible Cardholders credit card accounts.
This benefit cannot be cumulated with any other benefit under the
Policy/Cover.
The benefit payment is subject to a waiting period of 30 days continuously.
The waiting period is calculated from the first day of diagnosis of the Critical
Illness. No benefit is paid for the first 30 days. No Critical Illness benefit is
paid if death occurs within these 30 days from the claim date (i.e. the claim
may be paid therefore as a Life claim).
The benefit payment is subject to a deferral of coverage period of 90 days
continuously. The deferral of coverage period is calculated from the entry
date. If the claim takes place within these 90 days, the claim is automatically
turned down.
The Covered diseases are:
Cancer: a malignant tumour characterised by the uncontrolled growth and
spread of malignant cells and the invasion of the tissue. This includes
leukaemia (except chronic lymphocytic leukaemia), lymphomas and
malignant melanomas, but excludes non-invasive cancers in situ, all skin
cancers and tumours in the presence of a human-immune-deficiency virus.
Stroke: any cerebrovascular incident producing neurogical sequel lasting
more than 24 hours and including infarction of brain tissue, haemorrhage
from an intra cranial vessel and embolisation caused by an extra cranial
source. Evidence of permanent neurological deficit must be produced.
Transient ischaemic attacks are specifically excluded.
Coronary artery disease requiring surgery: open heart surgery undergone to
correct narrowing or blockage of two or more coronary arteries by the use
of saphenous vein grafts or internal mammary grafting, but excluding all
non-surgical procedures such as balloon angioplasty or laser techniques.
Angiographic evidence of the underlying disease must be provided.
Major organ transplantation: the actual undergoing as a recipient of a
transplant of a heart, lung, liver, pancreas or bone marrow.
Multiple sclerosis: unequivocal diagnosis of multiple sclerosis made by a
consultant neurologist holding such an appointment at a major hospital.
The claimant must exhibit neurological abnormalities that have existed for a
continuous period of at least 6 months or have had at least one relapse of
such abnormalities. The typical symptoms of demyelination and impairment
of motor and sensory function must evidence this.
Involuntary Loss of Employment (ILOE) - applicable for salaried
customers only
If an Insured credit card holder loses employment (as defined in the policy),
the Insurance company will pay to the Policyholder one monthly minimum
payment due as set out in the previous month's credit card statement of
account for each period of 30 days of unemployment after the waiting
period.
Only unemployment arising in UAE and according to a UAE contract of
employment can be covered.
ILOE insurance shall be subject to a deferral of coverage period of 90 days
accounted only once from the date of enrolment in the policy. A claim shall
be automatically turned down if redundancy or dismissal is notified to the
insured credit cardholder within these 90 days.
The benefit payment shall be subject to a waiting period of 30 days
continuously applicable to each and any ILOE claim. The waiting period is
calculated from the first day of ILOE commencement. No benefit shall be
paid for the first 30 days.
The benefit payment terminates at the earliest of the following dates:
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Heart attack: the death of a portion of heart muscle as a result of
inadequate blood supply, which must occur with prolonged chest pain, new
electro cardio graphic changes and an elevation in cardiac enzyme levels.
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Kidney failure: end stage renal disease due to chronic irreversible failure of
both kidneys to function as a result of which the person insured must be
required to undergo regular peritoneal dialysis or haemodialysis or renal
transplantation.
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if the claim is no longer justified as required,
in case of Death/Disability,
when the card holder resumes work (even if it is only a part-time work),
on the date of retirement or early retirement,
when the maximum benefit payment term is reached,
on the maximum age at claim date,
when the credit card is cancelled,
When the maximum benefit payment term of 3 monthly installments has
been reached for any one claim; or 6 monthly installments in aggregate
for several ILOE claims during the period of coverage. The period of
coverage is renewed every year with the renewal of the contract
between Alico and the policyholder.
when the insured card holder no longer claims the Tanmia
unemployment benefit (applicable to UAE Nationals only)
if insured does not have a valid UAE/Gulf resident or employment visa
(ex-pats), (Insured staying during the grace period post cancelation will
be considered for the claim)
There must be at least 6 months of continuous employment after the term
of a first claim for which benefits have been paid to re-qualify for a new one.
In this event only, these 6 months can be achieved either under a
permanent contract of employment, or under a temporary or a fixed term
contract.
To report a claim, the insured card holder must meet the following
conditions:
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Being less than 65 years old on the notification of unemployment,
o
6 continuous months of permanent gainful contract of
employment of not less than 30 hours per week with the same
employer in the private/public sector prior to the claim date [selfemployed are not entitled to claim under this ILOE coverage](*),
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being unemployed as a consequence of redundancy or dismissal
(other than due to a reason of misconduct),
(•) the eligibility to ILOE depends on conditions that have to be met on
the claim date, irrespective of what the occupation of the card
holder was when he applied for insurance.
Maximum benefit payment will be 3 monthly installments per ILOE claim or
6 monthly installments in aggregate for several ILOE claims during the
period of coverage.
Temporary Total Disability (TTD) - applicable for self employed
customers only
If an Insured Credit Cardholder becomes Temporary and Totally Disabled as
defined in this policy, the Insurance will pay to the Policyholder one monthly
installment for each period of 30 days of proved TTD after the waiting
period of 60 days, subject to a maximum of 6 months. No benefit is paid
for the first 60 days.
The benefit payment terminates at the earliest of the following dates:
• when the claim is no longer justified as required from a medical point of
view,
• in case of death or PTD of the insured Credit Cardholder,
• on the 65th birthday of the insured Credit Cardholder,
• when the insured is able to resume work (even if only partially),
• in case of retirement, including early retirement
• when the maximum number of TTD benefit payments are settled. ,when
the maximum benefit payment term of 6 monthly installments has been
reached for any one claim during the period of coverage. The period of
coverage is renewed every year with the renewal of the contract
between Alico and the Policyholder.
The insured credit cardholder has to justify that:
• He was carrying a registered occupation on the first day of disability and
was not disabled on the first day of enrolment hereunder, whether under
a permanent gainful contract of employment (or under a fixed term
contract of employment,) or self employed
• He had to stop working totally as a result of sickness or accident and
that he is still unable to resume work when the claim is reported.
In case less than 2 months are elapsed between two TTD claims, the two
claims are assumed to make only one (but the waiting period is not applied
then to the second TTD claim occurred).
SUMMARY OF POLICY EXCLUSIONS
1. Any Death, Disability or illness caused by or resulting, directly or
indirectly, wholly or partly, from any of the following factors will not be
covered by this insurance:
a) Illness occurring within 30 days of the commencement date; or
b) Illness due to pre-existing condition but this exclusion shall not
apply in respect of Death occurring after a continuous period of 6
months from the Commencement Date in respect of the particular
Cardholder. However, this exclusion is applicable only if the
Company is able to substantiate 'pre-existing condition' within 1
month from the date of submission of all required claims
documentations to the Company; or
c) Death by suicide during the first 12 months from date of joining the
scheme; or
d) Self-destruction or self-inflicted injury, while sane or insane; or
e) Normal pregnancy, childbirth, abortion or miscarriage, or any
complications thereof ;or
f) Chronic alcoholism or, abuse of alcohol or, abuse or addiction to
drugs; or
g) Civil war, war, invasion or warlike operations, act of foreign enemy,
hostilities, revolt, mutiny, riots, strike, civil commotion, rebellion,
revolution, insurrection, acts of terrorism to such a degree and
extent of the involvement or engagement of the Insured in these
conditions without any cause; or
h) Participation in any professional sport or any sport involving a motor
engine (including rallies), boxing , scuba / skin diving, parachuting or
hang ñ gliding, horse racing and mountain climbing or
i) Military Service in the Armed Forces or Security Forces of any
country or any authority; or
j) The condition of Acquired Immune Deficiency Syndrome (AIDS), as
defined below, or any AIDS Related Illness or virus HIV; or
k) The commission of or attempted commission of an assault or any
unlawful act, or being engaged in any illegal activity or felony.
l) Any accident occurring on or in or about any aircraft other than an
aircraft in which the Cardholder was travelling as bonafide
passenger and which is operated by a licensed commercial or
chartered airline. However this exclusion is not applicable to
Cardholders who are air crew and pilots of airlines unless the event
occurs in or on or about any aircraft.
2. And specifically, regarding Critical Illness: Same as for Death & PTD plus
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critical illness which is diagnosed or undergone during the deferral
of coverage period,
• critical illness which the Insured Credit Cardholder was known to
have suffered, or surgery which has been diagnosed as being
required or has been undergone, prior to the application date (the
suffering or undergoing of a heart attack, coronary artery disease
requiring surgery, heart transplant or stroke is considered to be the
same condition),
• critical illness or surgery which arises directly or indirectly from any
condition from which the Credit Cardholder was known to be
suffering prior to the application date,
3. And specifically regarding Hospitalization, the consequences of:
• Motor cycling as a driver or passenger on machines with more than
150 cc engine capacity or as a driver if the cardholder does not
have a valid motor cycle license; or
• Mountaineering or rock climbing that uses ropes or guides, bungee
jumping, scuba diving, pot holing or organized team sports.
4. And specifically, regarding TTD: same as for Death & PTD, plus
• any mental condition, including but not limited to nervous
breakdown, depression, anxiety or other stress related condition,
• backache and related conditions, unless there are definite clinical
findings, such as radiological medical evidence of abnormality.
5. And specifically, regarding ILOE: same as for TTD, plus
• ILOE which is notified during the deferral of coverage period,
• The severance or the natural expiry of a fixed term contract of
employment or of an interim contract,
Early retirement,
If the insured credit cardholder is not able to claim the Tanmia
unemployment benefit (for UAE Nationals only),
Dismissal or redundancy when the employer is a next of kin of the
claimant, or when the claimant is a shareholder of the company or
a member of its board,
Resignation or voluntary redundancy, including cases of rejection of
other suitable job in company due to organizational changes,
Self-employment,
When the insured no longer holds a valid UAE/Gulf Residency or
Employment Visa (expatriates)
Dismissal by reason of misconduct,
strikes, lockouts or other organized labor disputes or any unlawful
acts, partial, seasonal or casual employment,
Emiratization
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TERMINATION OF INSURANCE
The insurance of an individual shall automatically terminate at the earliest
time below:
1) The Insured Credit card holder reaches age 65 or Critical Illness; or
2) Upon payment of the Death or Permanent Total Disability Benefit; or
3) Upon cancellation by the Policyholder of the Credit Card agreement of
the Insured Credit card holder, whatever the reason; or
4) If the Credit Card agreement is not renewed, or early terminated, by the
Insured Credit card holder; or
5) Credit Card holder ceases to be enrolled in the insurance program; or
6) Cancellation of the Policy; or
7) The transfer of the Insured Credit card holder's indebtedness to another
person; or
8) The failure of the Policyholder to collect premium from the Insured
Credit card holder; or
9) The date on which payment of the Installment under the Credit Card
become overdue by 180 days or a complaint or suit is filed with regard
to non-payment or the Credit Card Holder is declared as absconding or
a judgment is entered in any court with respect to his indebtedness
under the Credit Card.
10) If the Credit Card holder so chooses to do so, he/ she can opt out of
the insurance program during the first 14 days of enrollment and have
the entire initial paid premium refunded.
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GOVERNING LAW
The provisions and terms of this policy shall be construed in accordance
with the laws applicable in the United Arab Emirates and the UAE courts
shall have the sole jurisdiction in respect of any controversy / dispute arising
there from.
CLAIMS PROCEDURE
1. Upon happening of an event giving rise to a claim under the policy, the
Cardholder / Cardholder's Legal Representatives shall follow the
following procedure:
(i) Give immediate written notice to the Company but not later than 60
days from the Date of Event; In the event of accidental
hospitalization the company should be notified within 48 hours from
the time of event.
(ii) The Cardholder or the Cardholder's legal representative shall
complete the standard claim form issued by the Company and
submit the same with such evidence to substantiate the claim to the
satisfaction of the Company as the Company may reasonably
require;
(iii) The Cardholder or the Cardholder's legal representative shall submit
the following documents (and any additional documentation that
may be requested by the Claims Department of the Insurance
Company).:
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Death Claims
Death Certificate.
Post Mortem Report (wherever legally required).
Police Report (in case of accidental death).
Medical Report from an authorized medical practitioner with Detailed
Diagnosis and Cause of Death if required by the Company when Actual
Cause of Death is not clearly mentioned in the Death Certificate.
Copy of Passport with Visa page.
for Temporary and Permanent Total Disability Claims'
• Disability Certificate from an authorized medical practitioner to assess
disability.
• Police Report (if disability is due to an accident).
• Medical Report from an authorized medical practitioner with Detailed
Diagnosis, Cause of Disability and Details of Treatment given.
• Copy of Passport with Visa page.
Accidental Medical Expenses Claims
Certificate of Insurance and Declaration form
Police Report (if any)
Medical Report
Discharge Summary with the final invoice.
Any other documents as may be required
for Critical Illness Claims
• Medical report (from an Authorized Medical Practitioner) diagnosing
critical illness
• Police report (if critical illness is due to an accident)
• Copy of passport with visa page.
All documents as indicated above may be required to be produced in
original (other than those surrendered to the authorities or the Employer)
for verification before the final settlement of claim.
for Involuntary Loss of Employment Claims'
A letter by means of which dismissal or redundancy was notified to the
insured credit cardholder by his employer, including the date, the cause and
the effective date of dismissal.
UAE Nationals shall furthermore provide
• A certificate of registration of unemployment with Tanmia
• Evidence that no payment of allowances for total unemployment has
been made by Tanmia.
In respect of any of the above claims, Alico insurance company
reserves the right to request any additional documents which may be
reasonably required.
CONTACT INFORMATION
For any queries please call Standard Chartered Bank Phone banking at
600522288.