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Susan E. Jones
5730 Whisperwood Drive
Haslett, MI 48840
(517) 483-2601 res
(517) 241-1622 ofc
Employee I.D. # 184042
Employment History
Michigan Department of Licensing and Regulatory Affairs, Bureau of Health Care Services
Long Term Care Division
Manager, Long Term Care Services Section – Since January 2011
Licensing Officer, Substance Abuse Program – April 2011-December 2012
This position oversees two units that deal with issues in the long term care setting: the Michigan Workforce
Background Check program that is mandated for the long term care facilities and nurse aide registry and
training programs. Served as the licensing officer for Substance Abuse programs – issuing licenses for the
substance abuse programs in the State of Michigan.
Michigan Department of Community Health, Bureau of Health Systems
Division of Operations
Manager, Data Management Unit – December 2002 – January 2011.
Acting Manager, Complaint Intake Unit – June 2008 – March 2009.
Responsible for division program performance measurements, responding to Criminal Background Check
inquiries, collection and reporting of Bureau data as assigned, budget preparation for Centers for Medicare and
Medicaid Services (CMS) Title 18 and 19 requests for the Bureau of Health Systems, processing of involuntary
transfers and discharges from long-term care facilities, processing Freedom of Information Act (FOIA) requests
for the Bureau, designing and monitoring the Bureau's interactive web page, as well as providing information
and ad hoc reports for Bureau management upon request.
Division of Operations
Quality Improvement Coordinator – July 1999 to December 2002.
State Agency Quality Improvement Program (SAQIP) coordinator for Michigan. Informal Deficiency
Resolution (IDR) staff-level contact person. Coordinate revisits for Division of Operations and Nursing Home
Monitoring, for complaint investigations and standard surveys. Develop monthly and semi-annual reports that
include program performance measures (Bureau and Department), Nursing Home Survey Report (legislative
mandate), Complaint Backlog Report (legislative mandate), HCFA 434-Accomplished Workload Report (CMS
mandate). Coordinate data requests for Division of Operations and Bureau of Health Systems. BHS contact
person for information requests arising from the Bureau of Health Services.
MDCIS/BHS (formerly Michigan Department of Public Health, Bureau of Health Systems)
Division of Licensing and Certification
Chief, Program Policy and Evaluation Unit, Program Development – June 1993 to July 1999.
SAQIP coordinator for Michigan. This position was responsible for coordinating the development of training
plans and budgets for the Division’s staff. Developed and managed the Joint Provider Surveyor Training
programs. Develop monitoring and evaluation protocols for programs and functions of the Division. Supervise
professional staff and the provision of staff support to other programs and functions of the Division. Oversee
the data entry documentation. Design survey instruments/tools to measure ongoing Division projects.
Facilitator for internal Ad Hoc workgroup charged with developing Streamlined Survey Process.
Division of OBRA Compliance
Analyst, OBRA Support – November 1991 to June 1993
Monitor budget projections and allocations. Complete PARS input documentation. Analyze and correct
documentation for payroll expenditures, accounts and cost centers. Contract management.
Division of Health Facility Construction
Manager, Certificate of Need Program – June 1986 to November 1991.
Manage and prepare Certificate of Need (CON) application reports. Supervise and direct employees. Provide
clarification to health care facilities, consultants, and the public regarding issues arising through the CON law.
Provide technical assistance to the CON Ad Hoc committees and the CON Commission. Expert Witness for the
department at administrative hearings.
Division of Health Facility Construction
Analyst, Certificate of Need Program – June 1985 to June 1986.
Review and analyze Certificate of Need (CON) application reports. Prepare document for the department
decision. Provide technical assistance to the public and health facilities. Expert Witness for the department at
administrative hearings.
Michigan Department of State
Assistant Secretary of State – 1981 through 1984.
Assist the Secretary of State in the duties of the office. Monitor department administrative functions. Develop
and monitor legislative issues. Assist with the development of department mission, strategies, and goals. Serve
as liaison for the Secretary to the community, State Commissions, and special interest groups.
Employment prior to 1981:
Taught in Intermediate School Districts and community schools.
Academic History
Master of Public Administration, Western Michigan University.
Bachelor of Science, Teaching Certificate (Special Education), Western Michigan University.