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IOSH
Job Description
Job Title
IT Director
Job Holder
TBA
Location
Wigston, Leicester
Reporting to:
Chief Executive
Responsible for:
All IT and technology activities and staff
of around 20 employees
Budget
C£2m
Grade
1
Salary
£75,000 - £90,000 per annum
Main purpose of the role (general tasks)
Purpose
To lead all of IOSH IT operations – setting and delivering a vision and strategy which
recognises the importance of technology at the heart of IOSH.
Take a key leadership role in supporting organisational change culture through the IT
function using appropriate, tools and framework across IOSH – initially through direct
management of IT PMO function and influencing adoption and best practice across
IOSH
Key activities (detailed tasks)
Strategy and Leadership
1. Lead the executive team through creation and approval of a long term vision and
strategy for the place, role and nature of technology to support IOSH’s strategic
aims of influence, service, globalisation
2. Lead all aspects of IT and Technology within IOSH – being a visible internal and
external champion and figurehead for an excellent, responsive and service
focused function.
3. Direct the creation of technology road map for IOSH defining architectural,
technology and systems strategies and change priorities
4. Direct the development of multi-stream programmes of projects, service, supplier
and change programmes to deliver the strategy
Governance and Organisation
5. Establish and gain executive support for governance processes for IT strategic
planning and for programme oversight. Lead the Governance processes to
ensure risk management, programme management, transparency and
predictability.
6. Work with the new CEO to support the organisation change capability (initially)
around the existing IT PMO
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7. Develop and implement an organisational plan for the IT function to build the
capacity and capability to enable the strategy – encompassing structure, skills,
culture and behaviors.
Change Delivery
8. Direct the recruitment, coaching, training and performance management of the IT
function
9. Direct the activities of the IT PMO and IT management team to ensure
programme of change is delivered – encompassing business systems
development programmes, service improvement programmes, infrastructure
development programmes.
10. Direct and manage continual appraisal of existing and emerging technologies,
platforms and systems
11. Propose, agree, report and implement within agreed budgeting processes.
Negotiate budgets based on business needs.
Quality and Improvement
12. Direct the establishment and embedding of a quality culture within the IT function.
Dovetail this in to any wider IOSH quality initiatives. Define staffing and build
team, embed into project and service processes.
13. Establish quality management as part of key supplier relationships.
14. Direct definition and oversee implementation of risk management and resource
management processes
15. Direct and establish customer service function to provide excellent service to
external and global users for key systems – building on both internal and
contracted resources. Establish and meet SLAs.
16. Direct definition and oversee operation of more rigorous and robust project
justification culture – benefits analysis or similar, together with strong project
accounting processes.
Supplier and Contract Management
17. Establish and operate robust and beneficial relationships with key suppliers
ensuring IOSH priorities are met.
18. Ensure that a systematic and rigorous approach is taken to management of all
contracts – continual reporting, review and improvement. Ensure SLAs are
monitored and delivered and suppliers held to account.
19. Direct and ensure that procurement for IT operates to best practice and is
compliant to IOSH regulations.
Operational Management
20. Direct the establishment and oversee the management of rigorous systematic
approach to IT systems operations – encompassing security, availability,
compliance, performance
21. Direct and oversee a service level driven approach to service delivery supported
by visible reporting and monitoring, periodic audit and improvement programmes.
22. Ensure an appropriate regime is in place for information security management
across all infrastructure and both internal and externally hosted business
systems. Work across IOSH to improve awareness of Information Security and
with Corporate Governance Team to ensure data protection compliance and best
practice.
23. Ensure financial management rigour across IT and lead on embedding
(embryonic) project costs accounting.
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Key results
An IT systems portfolio which supports IOSH’s transformational change
Excellence in quality of systems and quality of service
Clear visibility to Board of risks, challenges, opportunities and threats
Strong buy-in and support from executive team
Main contacts for the role:
Executive Directors
Board of Trustees
All managers across IOSH
Commercial partners, members, Council
Executive level IT suppliers
Industry leaders (IT)
Peers across not for profit and business sectors
Internal
External
Knowledge base
1. Experience of senior IT leadership role
2. Experience of leading an organization through setting innovative, long term and
business driven strategic planning
3. Successful track record of delivering major IT transformation, including developing IT
strategies and shaping service solutions to meet business needs. Must include
successful introduction of major business systems to meet quality and functional
standards
4. Strong management skills including building and leading effective teams
5. Experience of managing development, project and service delivery
6. Project management experience of delivering within both formal and Agile environments
7. Technology architecture – able to both lead and challenge technology decisions for all of
systems architecture, integrations, and infrastructure
8. Solid knowledge of relevant technologies (Microsoft stack, middleware, CRM,
commercially focused web)
9. Strong experience of commercial and contract negotiation, procurement and supplier
management
Key skills:
1. Must have:
-
Ability to understand, relate to and respond to wide ranging business objectives;
Ability to develop, present and argue cases around IT to executive audience in
their language;
Ability to ‘hold their own’ at this level through preparation, thoughtfulness and
negotiating skills;
Ability to work constructively to address unclear and conflicting requirements;
Ability to hold executive members to account for their divisional responsibilities
(at all levels) in a constructive but tough manner;
2. Programme / portfolio management – ability to establish and direct programme
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management function - strong awareness of change management strengths, pitfalls and
barriers and a strong ‘tool kit’ to address;
3. Management skills – ability to manage a large and complex team through the various
people management policies and processes, Develop and embed a culture of
performance management and accountability. Supplier management – able to build and
capitalise on long term relationships with suppliers, operating at senior level, ensuring
long term approach to commercial, technical and service challenges. (Relationship
building, communication, negotiation). Able to ‘pick up the phone’ to supplier chief exec
and make and win rational case;
Behaviors:
1. Board Level operating – must be capable / experienced of working at board level in
organisation, credible in dealing with executive and non-executive directors with differing
backgrounds, priorities and perspectives.
2. Visionary – must be capable / experienced in shaping a long term Vision for the role of
technology in a diverse and changing organisation. Will need to lead the rest of the
board through this and so be capable of being proactive and inspiring / selling the vision;
3. Leadership – must demonstrate leadership at different levels – lead the Board and EDT
through establishing a vision for IT, lead the EDs and divisions through the change
processes to implement that change; lead the IT function both strategically and hands
on and by example;
4. Must demonstrate a measured, rational, data driven but firm and robust negotiation and
supplier management approach;
5. Must demonstrate ability to communicate at all levels internally and externally an in
particular to communicate technical concepts and issues to not technical and
management staff;
Appendix 2 – Person Specification Template
Criteria
Essential
Qualifications
Graduate level
Experience
Substantial IT Management
experience
IT Director or equivalent
Medium size organisations
(£10-£30m t/o)
Management of major
subcontracted or outsourced
projects
Please refer to extract from
SFIA Target Level 6, attached.
Technically – must
demonstrate knowledge of
Microsoft architectures and
Software Development
Skills and Knowledge
Desirable
Specific IT qualifications
gained over a number of years
which demonstrate
commitment to own personal
development. Might include
Project management; change
management, ITIL, Agile
development, negotiating skills,
as well as particular
technologies.
IT in a B2B environment
4
processes.
Personal Qualities
Proven leadership
Excellent communications
Influencing skills
Strong negotiator
High emotional intelligence
High levels of energy and
tenacity
Ability to inspire staff
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