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Chapter 2
Contemporary
Issues in
Business
Communication
Question
Synergy is the communication barrier resulting
from overemphasizing unity within the group.
a) True
b) False
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2|2
Answer
Synergy is the communication barrier resulting
from overemphasizing unity within the group.
a) True
b) False * correct answer
(Groupthink is correct.)
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2|3
Question
Communicators are encouraged to include humor
to put their international counterparts at ease
during business meetings.
a) True
b) False
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2|4
Answer
Communicators are encouraged to include humor
to put their international counterparts at ease
during business meetings.
a) True
b) False *correct answer
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2|5
Question
You should think of an e-mail message as a post
card, available for all to read.
a) True
b) False
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2|6
Answer
You should think of an e-mail message as a post
card, available for all to read.
a) True * correct answer
b) False
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2|7
Question
A system of moral principles that goes beyond
legal rules is referred to as ethics.
a) True
b) False
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2|8
Answer
A system of moral principles that goes beyond
legal rules is referred to as ethics.
a) True * correct answer
b) False
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2|9
Question
According to research, what is the ideal size for
small groups?
a) two
b) three
c) five
d) seven
e) ten
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2 | 10
Answer
According to research, what is the ideal size for
small groups?
a) two
b) three
c) five *correct answer
d) seven
e) ten
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2 | 11
Question
Ethnocentrism is
a) the acceptance of cultural diversity.
b) belief in the superiority of your own
culture.
c) a tendency toward centrally-controlled
communication.
d) adherence to strict ethical standards.
e) the use of culture-bound terminology.
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2 | 12
Answer
Ethnocentrism is
a) the acceptance of cultural diversity.
b) belief in the superiority of your own
culture. * correct answer
c) a tendency toward centrally-controlled
communication.
d) adherence to strict ethical standards.
e) the use of culture-bound terminology.
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2 | 13
Question
Which of the following statements about ethics is
not true?
a) Ethics is a system of moral principles.
b) Ethics tells us how to act when the law is silent.
c) There are four types of ethics.
d) Ethics represent our beliefs about right and
wrong.
e) Ethics begin to form as children.
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2 | 14
Answer
Which of the following statements about ethics is
not true?
a) Ethics is a system of moral principles.
b) Ethics tells us how to act when the law is silent.
c) There are four types of ethics. *correct answer
d) Ethics represent our beliefs about right and
wrong.
e) Ethics begin to form as children.
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2 | 15
Question
If an e-mail message is typed in all capitals, it is
considered
a) important.
b) polite.
c) emphatic.
d) rude.
e) none of these
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2 | 16
Answer
If an e-mail message is typed in all capitals, it is
considered
a) important.
b) polite.
c) emphatic.
d) rude.* correct answer
e) none of these
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2 | 17