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Annex D: Standard Reporting Template
Area Team
2014/15 Patient Participation Enhanced Service – Reporting Template
Practice Name:
Practice Code:
SELLY PARK SURGERY
M85042
Signed on behalf of practice:
Dr Henry Davis
Date: 17 March 2015
Signed on behalf of PPG:
Mr Peter Moodie
Date: 17 March 2015
1.
Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG? YES
Method of engagement with PPG: Face to face, Email, Other (please specify) Face to face, e mail and telephone
Number of members of PPG: We have 7 in the group. 3 male and 4 female
Detail the gender mix of practice population and PPG:
%
Practice
PRG
Male
52.03
42.85
Female
47.97
57.14
Detail of age mix of practice population and PPG:
%
Practice
PRG
<16
17.32
17-24
8.64
25-34
17.14
35-44
15.99
45-54
13.37
55-64
11.24
14.28
65-74
8.19
57.14
> 75
8.11
28.57
Detail the ethnic background of your practice population and PRG:
Practice
PRG
Practice
PRG
British
Irish
56.33
57.14
2.77
White
Gypsy or Irish
traveller
Indian
Pakistani
4.84
42.85
2.83
Other
white
Asian/Asian British
Bangladeshi
0.74
White &black
Caribbean
0.86
Chinese
1.83
Mixed/ multiple ethnic groups
White &black
White
African
&Asian
0.29
5.13
Other
Asian
20.61
Other
mixed
Black/African/Caribbean/Black British
African
Caribbean
Other
Black
2.28
1.37
Arab
Other
Any
other
0.12
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic
background and other members of the practice population:
Information about the group is placed on to the Well TV screen in the reception area. The surgery newsletter is used to
promote the group and is offered to every patient who attends the surgery and is attached to repeat prescriptions so that
we can reach as many of the practice population as possible. The GP’s and practice nurse speak to patients whilst
attending for appointments to ask if they would like to take part in the group. We use the right hand side of FP10’s to
inform patients of the group and we also use the flu clinics to invite patients. Our aim is to target as many patients of all
ages and in as many ethnic groups as possible.
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? NO
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were
successful:
2.
Review of patient feedback
Outline the sources of feedback that were reviewed during the year:
In the last year the group has reviewed Patient questionnaire which included questions regarding
The surgery in general (a version of the friends and Family Test)
The practice appointments system and opening times
NHS111
Local Secondary Care services
Feedback from a separate questionnaire regarding the Walk-In Centre at Katie Road was also reviewed, and a copy of the
report on the questionnaire was sent to the Administrator at the Centre.
How frequently were these reviewed with the PRG?
These have been reviewed regularly at PPG meetings, which are held at intervals of 6-8 weeks.
3.
Action plan priority areas and implementation
Priority area 1
Description of priority area:
Recruitment to the PPG.
What actions were taken to address the priority?
Patient questionnaires which address relevant topics and include information about the PPG; contributions to the
practice quarterly Newsletter.
Result of actions and impact on patients and carers (including how publicised):
Although large numbers of responses to the questionnaires were received and copies of the reports were made available
within the surgery they did not result in the desired level of expressions of interest in joining the PPG.
Priority area 2
Description of priority area:
Pursuing suggestions from PPG members and from patients
What actions were taken to address the priority?
Addressing issues raised by members at PPG meetings, acting on some suggestions made in the questionnaire
responses.
Result of actions and impact on patients and carers (including how publicised):
Comments relating to premises safety and appropriate seating in the waiting area resulted in the installation of a
handrail on the gradient to the surgery entrance and the purchase of new chairs (in varying styles) for patient areas.
These developments where highlighted in the PPG section of the practice newsletter (and were, of course visible to all
patients visiting the surgery).
Priority area 3
Description of priority area:
Engagement with the CCG
What actions were taken to address the priority?
Representatives have attended occasional CCG Board meetings and engagement events arranged by the CCG. There
has been regular reporting of items from CCG meetings/papers through a standing item of the PPG agenda.
Result of actions and impact on patients and carers (including how publicised):
Members of the PPG are better informed about issues affecting local NHS services. The patient questionnaire
concerning use of the Katie Road Walk-In Centre was conducted partly in response to discussion of urgent care by the
CCG.
Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
Over the past years that Selly Park Surgery has participated in the Patient Participation Group Scheme we feel that
progression has been made in various areas, these include
Better communication links between the PPG and GP partners (the partners attend most of the PPG meetings
now)
Greater understanding on both sides regarding patient issues, surgery issues and workload constraints
A more informed PPG making the meetings useful, purposeful and productive.
4.
PPG Sign Off
Report signed off by PPG: YES
Date of sign off: 17 March 2015
How has the practice engaged with the PPG:
How has the practice made efforts to engage with seldom heard groups in the practice population?
Has the practice received patient and carer feedback from a variety of sources?
Was the PPG involved in the agreement of priority areas and the resulting action plan?
How has the service offered to patients and carers improved as a result of the implementation of the action plan?
Do you have any other comments about the PPG or practice in relation to this area of work?
The practice has made every effort to engage with seldom heard groups within the practice population by advertising the
PPG in the right hand side of prescriptions, utilising the Well TV screen, having and area within the practice Newsletter
and via consultations within GP and nurse clinics.
We have received patient and carer feedback from
The PPG members themselves
Questionnaires throughout the year
Ad hoc voiced feedback from patients
The PPG set priority areas which have arisen from patient questionnaire responses, and from attending / reviewing the
papers for CCG Board meetings.
We have improved the service offered to patients by
Making the surgery easier to access for patients and visitors with mobility issues
We have updated the waiting room furniture in order to make the surgery more comfortable with padded seating and
arm rests
By having a more informed PPG by them attending CCG Board meetings resulting in a greater understanding of local
and
national issues relating to healthcare.
The members of our PPG would welcome a structure to enable them to engage with other member PPGs across the
Commissioning group along with BSC. They feel this would be of benefit as they would have a greater understanding of
what issues other PPGs have in other practices.
They would like to be able to engage directly with BSC at meetings as a collective group from member practices in order
to raise concerns or views on issues arising, e.g. commissioning of services which affect their local and national
healthcare needs at meetings thus giving BSC feedback and views from patients within their member practices.