Download Resume - Eric Kopecky

Eric Kopecky
BBA, PMP
80 Lakeview Village
Montgomery, TX 77356
(Willing to relocate)
(512) 751-8395
[email protected]
www.erickopecky.com
Summary
Business professional with over 15 years of experience analyzing business processes, designing solutions,
and implementing systems. Educated and certified in business analysis, management science, and project
management. High level federal security clearance. Experience designing metrics driven, team-oriented
structures encouraging cross training, knowledge sharing and process improvement.
Experience
Business Analyst
Self Employed Consultant - Montgomery, TX (6/2008 - Current)
Performed business analysis, project management, and other contract assignments to align technology with
business objectives.
 IT Business Analysis and Audit: Contracted by Terralliance, a global energy exploration company based
in Houston, to analyze the existing IT department and infrastructure including operations, support,
network, servers, software, development projects and security. Presented weekly reports of progress to
the CFO and prioritized recommendations.
 Business Analysis and Management: Analyzed prospective business proposals for a privately held
business, including economic justification. Monitored daily operations and project reports on existing
investments. Performance analysis resulted in reduced risk and greater investment from partners.
 Business Process Modeling: Formulated an IT business start-up to offer systems and services to oil and
gas companies with a model to utilize business intelligence systems to inspect, monitor, and control the
exploration processes to prevent blowouts such as the British Petroleum Macondo blowout.
 Business Acquisition: Performed financial, infrastructure, and process audits, as well as business
analysis, and discovery for an investment group. Successfully purchased and merged three businesses
and more than doubled net profits by eliminating duplication.
Quality Control Manager, Project Manager
Linebarger Goggan Blair & Sampson LLP - Austin, TX (4/2006 - 5/2008)
Designed the Operations and Quality Controls/Assurance for the firm’s Federal Tax Division, then managed
the creation of the firm’s Retail Division responsible for systemic high volume litigation.
 Business Unit Creation: Managed the successful creation of the Retail Litigation Division with over 30
employees and the transition to a new customized core system based on CUBS. Managed a team that
designed, developed and implemented technical processes interfacing with outside companies making
the business profitable.
 Litigation Process Analysis: Analyzed the existing account management processes and designed new
business processes and supporting systems. The new system produced better quality with more than 50
times the capacity which made creation of the Retail Litigation Division possible.
 Federal Tax Division Creation: Participated on the team creating the lawfirm’s Federal Tax Division, from
contract negotiations through construction, acquisitions, and operational design. Developed a budget and
forecast model with multiple variables that produced immediate information to forecast revenue and
cost.

Federal Tax Division System: Negotiated with IRS executives to create the procedures, applications, and
quality controls necessary to integrate the firm’s operations with the IRS’s systems. Created business
rules and development structures utilizing Visio flow charts, data dictionaries, and system specifications.
VP of IT and Operations, Director of IT and Operations, IT Manager
Gila Corporation - Austin, TX (2/2001 - 12/2005)
Hired to manage IT, promoted to managing all operations as the company grew from 100 to over 250
employees. Worked with various departments to analyze and design business systems and processes
resulting in improved production and profitability. Responsible for P&L, budgeting, operations, and delivering
monthly board presentations.
 Restructure: Increased per-client production 12% and overall revenue 19% by reorganizing, updating
business strategies, and streamlining processes. Significant profit increases are confidential.
 Quality Control: Created a quality control structure and reassigned existing staff to Quality Control
Specialists resulting in increased staff efficiency and production quality.
 Payment Processing: Redesigned the payment processing center resulting in 99.999% accuracy. After a
state audit revealed a less than 80% accuracy rating, Payment Processing was removed from Accounting
and placed under my direct supervision. Over a 4-month period my team built a clean room to secure all
funds, purchased a payment processing system using digital imaging and established processes with
independent quality controls and security systems that virtually eliminated theft, errors and miss-postings.
 IT Automation: Analyzed all business processes and converted manual tasks such as scheduled file
transfers, repetitive reporting, and data manipulation into automated unattended processes monitored by
a Quality Assurance Specialist.
 System Conversion: Championed and managed a migration of the company’s core system from a VMS
terminal access system to a new system utilizing web based applications and a Linux based database with
a Windows SQL database mirror for reporting. Simultaneously managed projects for the new core
production application, conversion to a new software based phone system, and relocation of the central
office and data center with no interruption in production.
 Reorganization: Reorganized the Operations and IT departments resulting in a 29% reduction in cost
while new procedures and policies reduced a consistent two-week data submissions backlog to real-time.
 Growth Management: Managed 80% growth over a two-year period. Managed the move of our
headquarters and data center in Austin to a new building, then managed an expansion 18 months later to
accommodate additional business. Hosted two job fairs for expanding contracts with existing clients.
 SAS 70 Audit: Managed an in-depth audit of control activities and related processes. Successfully
demonstrated adequate controls and safeguards of process data to qualify for the SAS No. 70, the
authoritative guidance that allows service organizations to disclose their control activities and processes
to their clients.
 Client Networking: Introduced router to router VPN (Virtual Private Network) technology resulting in
increased margins and marketability. Managed the redesign of the network to include an SSL server in the
DMZ to allow customers and employees access to internal systems through a controlled platform.
Network Operations Manager
Vectris Communications - Austin, TX (10/2000 - 1/2001)
Certified Cisco Network Administrator, CCNA #CSCO10152466. Designed network services, user support and
system monitoring processes. Managed data center servers and network equipment, including IP subnet
management and Internet traffic monitoring. The company failed to acquire second round funding.
 Traffic Monitoring: Managed evaluation and implementation of an Internet traffic monitoring system to
monitor FTP (File Transfer Protocol) traffic, HTTP (Hypertext Transfer Protocol) traffic, and Internet email.
Page 2 [email protected] (512)751-8395
IT Manager, Network Administrator
ICG Communications - (purchased by Level 3) Englewood, CO (1/1999 - 10/2000)
Certified Microsoft Systems Engineer, MCSE+I #1924100. Hired as Network Administrator, promoted to IT
Manager. Responsible for user support, data center operations, network operations, system development
and support services for the Southwest region, based in Austin, TX.
 IT Quality: Instituted common practices and procedures with certification exams that improved efficiency
and decreased workload approximately 20%.
 Report Card: Designed and directed development of an automated report card system to poll users about
their satisfaction with resolved issues. Results were stored in a SQL database with a web interface and IT
supervisors received a report used to sdvise their technicians of improvements needed. This resulted in a
19% increase in user satisfaction to 96% in Q2 of 2000 (~40% user response).
 Standards: Supervised a team that instituted improved process flow for standards of application
development, change control, and outage reporting resulting in a 24% reduction in helpdesk calls per
capita.
 Data Center: Designed and supervised construction of a 2000 sq./ft. data center for the Austin, Texas
office relocation that included specifications for air handling, UPS and generator power supply connected
to a 24/7 Repair Operations Center, data cabling to patch panels and an FM200 fire suppression system.
 Network Monitor: Managed the design and implementation of a network monitoring system for routers,
switches, hubs and servers. Then led a team that implemented the system in eleven offices increasing
uptime from 98.225% (1999) to 99.999% (2000).
Network Administrator, Desktop Support Technician, IT Specialist
Enron Oil and Gas - Houston, TX (3/1997 – 1/1999)
Certified Novell Administrator, CNA 01/1998. Hired as a desktop support technician, promoted to Network
Administrator responsible for coordinating domestic and international regional network administrators.
 Domain Design: Developed and implemented an international Windows NT domain model for Enron Oil &
Gas to include a central office in Houston, seven domestic divisions, and four international divisions.
 Network Monitoring Console: Designed and implemented a Network monitoring system for all routers,
switches, hubs and servers. Improved response time to network issues by approximately 50%.
 Helpdesk Helper: Initiated plans and led a team that developed a list of standards for naming
conventions, process control, change control, security, and various technical architectures. Achieved a
15% reduction in Helpdesk calls per capita.
Page 3 [email protected] (512)751-8395
Education & Certifications
BBA
Business Analysis - Management Science, Texas A&M University, 1996
(Nominated for Outstanding Business Student of 1995)
PMP
Project Management Institute member #239819, 01/2001: Project Management
Professional #1228371, 11/2009
Security
FBI background investigation and approved for “High Risk” security clearance by
the U.S. Department of the Treasury, 12/2006
(in progress)
MBA student at Texas A&M
Skills
Business Analysis
Project Management
Technical Project Management
Business Process Improvement
Process Design and Automation
Operational Metrics Design
Electronic Productivity Monitoring
System Conversion Management
Microsoft Project, Visio
Microsoft Word, Excel, Access
Business Analysis
Information Technology
IT Department Management
Team Leadership
IT Support Management
IT Infrastructure Management
Knowledge Management
Call Center Operations
Data Center Operations
SDLC Management
Customer Service/Support
Information Technology
Quality Control/Quality Assurance
Security Clearance- Federal- High
Contract Compliance
International Operations Support
Strategic Planning/Implementation
P&L Responsibility
Budgeting
Audit Management
Federal Contract Management
Accounts Receivable Agency
Quality Control/Quality Assurance
Page 4 [email protected] (512)751-8395