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JOB PROFILE
Position #: 00108154
TITLE:
MANAGER, BUSINESS INTELLIGENCE
CLASSIFICATION: BUSINESS LEADERSHIP
MINISTRY: BC PUBLIC SERVICE AGENCY
WORK UNIT: PERFORMANCE MEASUREMENT & REPORTING,
BUSINESS PERFORMANCE DIVISION
SUPERVISOR TITLE: DIRECTOR, PERFORMANCE MEASUREMENT & REPORTING
JOB OVERVIEW
Reporting to the Director, Performance Measurement & Reporting, the Manager of Business Intelligence is responsible
for leading the BC Public Service Agency’s Business Intelligence Program to provide the organization with information to
assist in delivering on its strategic and operational goals. The Business Intelligence program also facilitates improved
self-service access to human resource information to ministries to assist them in workforce and operational planning.
ACCOUNTABILITIES
Required:

Establish and maintain business intelligence infrastructure that leverages existing and new datasets to produce
key information inputs into strategic and operational decision making, as well as and facilitating the emergence
of a “shared truth” regarding key human resource information.
a. The Manager will work in close partnership with our service provider, Telus Sourcing Solutions Inc.
(TSSI), to develop and maintain the Business Intelligence Infrastructure.
b. The Manager will also work in close partnership with key stakeholders within and outside of the Agency
to align business intelligence development with performance reporting requirements.

Make recommendations concerning data analysis system effectiveness. Provide program planning, policy and
service delivery advice related to the interests and initiatives that support the data analysis requirements of the
Agency and its customers. This includes investigating and recommending opportunities to automate and
streamline labor intensive data extraction and manipulation processes.

Research and keep abreast of academic literature in the areas of business intelligence, research methodology,
and evaluative research.
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Ensure a project management approach is taken to development of new Business Intelligence initiatives and
program plans through all phases including definition of issue/problem; needs assessment; consideration of
alternative strategies and their implications; selection and implementation of specific approaches; monitoring
and evaluation of activities; review and redesign where required. This includes acting as a scrum master for an
agile development approach.

Lead and supervise a team of reporting and business intelligence analysts. The manager also plays a key role in
leading the team through a transition in how the Agency manages its data and facilitates reporting.

Manage service delivery standards and related contact management duties to maintain outsourced data
management operations and data warehouse infrastructure.

Collaborate with business intelligence stakeholders across government to develop a culture of analytics and
measurement in the HR Community and Public Service Agency.
JOB REQUIREMENTS:

Related degree (e.g., Business Administration or Information Technology) or related field or equivalent
combination of education and experience may be considered.
Career Group:
Job Family:
Policy Research & Economics
Program Review/Planning
Job Stream:
Role:
Revised Date:
Senior Management
April 2014
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Two (2) years recent (within last 3 years) leadership/supervisory experience including leading and managing
project teams, contractors; four (4) years is preferred
One (1) year of experience in project management, including coordinating diverse strategic priorities, two (2)
years is preferred ;
One (1) year of experience in change management and two (2) years preferred;
Two (2) years of experience with the design of Business Intelligence tools and conceptual data models or other
related technical experience;
One (1) year experience presenting and facilitating to Executive-level staff, two (2) years is preferred.
SKIILS AND ABILITIES:
 Strong verbal and written communication skills with the ability to effectively interact with various levels in an
organization including Executive.
 Strong interpersonal skills demonstrating the ability to gain the confidence and respect of senior leadership and
other key stakeholders.
KNOWLEDGE, SKILLS AND ABILITIES
 Ability to respond to complex urgent issues, prioritize competing demands, maintain tight deadlines, and
balance multiple shifting priorities.
 Ability to develop and maintain excellent working relationships with a broad range of individuals.
 Working knowledge of the Microsoft Business Intelligence Suite; SQL Server 2012, SharePoint 2010, and
PerformancePoint.
 Working knowledge of PeopleSoft Human Capital Management Module (version 9.1 or higher).
 Working knowledge of data preparation and analytics products such as Tableau and Datazen.
BEHAVIOURAL COMPETENCIES
 Service Orientation implies a desire to identify and serve customers/clients, who may include the public, coworkers, other branches/divisions, other ministries/agencies, other government organizations, and nongovernment organizations. It means focusing one’s efforts on discovering and meeting the needs of the
customer/client.
 Business Acumen is the ability to understand the business implications of decisions and the ability to strive to
improve organizational performance. It requires an awareness of business issues, processes and outcomes as
they impact the client's and the organization's business needs.
 Leadership implies a desire to lead others, including diverse teams. Leadership is generally, but not always,
demonstrated from a position of formal authority. The "team" here should be understood broadly as any group
with which the person interacts regularly.
 Communicating effectively involves good presentation skills (verbal and written), careful listening, problem
framing and use of presentation technologies.
 Relationship Building is working to build or maintain ethical relationships or networks or contacts with people
who are, or may be, potentially helpful in achieving work-related goals and establishing advantages. These
people may include customers, clients, counterparts, colleagues, etc.
 Planning, Organizing and Coordinating involves proactively planning, establishing priorities and allocating
resources. It is expressed by developing and implementing increasingly complex plans. It also involves
monitoring and adjusting work to accomplish goals and deliver to the organization’s mandate.
Please Note:
- This position is excluded from union membership.
- As the duties of this position meet the requirements of a Criminal Record check, the checks must be completed with a
satisfactory outcome.
Career Group:
Job Family:
Policy Research & Economics
Program Review/Planning
Job Stream:
Role:
Revised Date:
Senior Management
April 2014