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Proposed learner name: _________________________________________________
This apprenticeship programme is designed for people who work with IT systems and software in a
non-technical capacity. It is made up of qualifications and learning that will provide IT User
apprentices with the skills and knowledge required to become competent in their chosen job role
and is designed to ensure apprentices have an appropriate set of IT skills to operate in their specific
chosen job role.
Candidates must select at least 22 credits from optional units of which: • 5 credits must be at Level 3
or above (excluding sector specific units)
IT Level 2
Please answer all questions
A
Is this part
of your
current
job?
Yes/ no
B
Has this ever
been part of
your job?
(With this or
any other
company?)
Yes / no
C
Is this task
carried out
regularly?
D
Will this be
part of your
development
in the future?
Yes/ no
Yes / no
Mandatory units, you must achieve all of these units and a selection of optional units to complete
the qualification.
Unit 2: Improving Productivity
Using ICT
Outcome 1 Plan, select and use
appropriate IT systems and
software for different purposes
Outcome 2 Review and adapt the
ongoing use of IT tools and
systems to make sure that
activities are successful
Outcome 3 Use word processing
software tools to format
and present documents
effectively to meet
requirements
Unit 93: Understanding the
Potential of IT
Outcome 1 Understand the impact
of IT on business
Outcome 2 Understand how new
and emerging technologies can
impact society and the individual
Outcome 3 Know how IT is being
used in an organisation
Outcome 4 Know how the
introduction of new IT tools and
systems can affect an organisation
Outcome 5 Know the methods
used to enhance IT security in an
organisation
Unit 94: Developing Personal and
Team Effectiveness Using IT
Outcome 1 Know how IT can
support personal development
Outcome 2 Use IT to support
personal development
Outcome 3 Know how IT can
support the development of team
effectiveness
Outcome 4 Review use of IT for
team or collaborative activities
Optional Units
Unit 8: Bespoke software
Outcome 1 Input and combine
information using bespoke
applications
Outcome 2 Use appropriate
structures to organise and retrieve
information efficiently
Outcome 3 Use the functions of
the software effectively to process
and present information
Unit 33: Using email
Outcome 1 Use e-mail software
tools and techniques to compose
and send messages
Outcome 2 Manage incoming
email effectively
Unit 39 Using the Internet
Outcome 1 Connect to the
internet
Outcome 2 Use browser software
to navigate web pages
Outcome 3 Use browser tools to
search for information from the
internet
Outcome 4 Use browser software
to communicate information
online
Outcome 5 Follow and understand
the need for safety and security
practices when working online
Unit 42: IT security for users
Outcome 1 Use appropriate
methods to minimise security risks
to IT systems and data
Unit 45: Using mobile IT devices
Outcome 1 Set up the mobile
device to meet needs
Outcome 2 Use applications and
files on the mobile device
Outcome 3 Transfer data to and
from the mobile device
Outcome 4 Maintain the
performance of the mobile device
Unit 70: Spreadsheet software
Outcome 1 Use a spreadsheet to
enter, edit and organise numerical
and other data
Outcome 2 Select and use
appropriate formulas and data
analysis tools to meet
requirements
Outcome 3 Select and use tools
and techniques to present and
format spreadsheet information
Unit 78: Word processing
software
Outcome 1 Enter and combine text
and other information accurately
within word processing documents
Outcome 2 Create and modify
layout and structures for word
processing documents
Outcome 3 Use word processing
software tools to format and
present documents effectively to
meet requirements