Download preparing to write your résumé

CONTENTS
INTRODUCTION
ABOUT THE NORTHWEST MICHIGAN WORKS!
RÉSUMÉ & COVER LETTER GUIDE...................................................... 6
Purpose of a Résumé..................................................................... 6
Résumés vs. Applications.............................................................. 6
PREPARING TO WRITE A RÉSUMÉ...................................................... 9
Create an Inventory List....................................................................... 9
WORKSHEET - INVENTORY LIST........................................................ 10
Develop Your Brand Statement and Pitch........................................... 14
Brand Statement............................................................................. 14
WORKSHEET - HOW TO CREATE YOUR BRAND STATEMENT................ 14
Pitch..................................................................................................... 15
WORKSHEET - DEVELOP YOUR PITCH. ............................................. 18
Determine the Skills and Experience Required.................................. 20
Analyze the following job posting................................................... 22
Evaluate Which Keywords to Include.............................................. 23
Exercise - Find the Keywords for Home Health Aides..................... 25 Choose the Right Résumé Format....................................................... 26
Three Basic Types of Résumés....................................................... 26
The Chronological Résumé............................................................. 26
The Functional or Skill Résumé...................................................... 27
The Combination Résumé............................................................... 28
Selecting the Best Résumé Style.................................................... 38
WRITING YOUR RÉSUMÉ..................................................................... 39
Résumé Sections................................................................................. 40
Header.............................................................................................. 41
Objective vs. Summary of Qualifications.......................................... 41
Writing a Summary of Qualifications............................................... 42
Skills................................................................................................ 43
MI Talent Connect Skillsets.............................................................. 46
Example list of Skills by Category.................................................... 49
Work Experience.............................................................................. 50
Education History............................................................................. 53
Achievement Statements..................................................................... 55
STAR Worksheet.............................................................................. 57
Example Action Statements............................................................. 62
ACTION VERBS................................................................................ 62
Examples of Action Words by Occupational Category...................... 63
Sample Résumé 1- BEFORE............................................................. 65
Sample Résumé 1- AFTER............................................................... 66
Sample Résumé 2- BEFORE............................................................. 68
Sample Résumé 2- AFTER............................................................... 69
Résumé Layout.................................................................................... 71
Electronic vs. Print Résumé............................................................. 72
Google Docs....................................................................................74
Rules....................................................................................................75
Résumés and Social Media............................................................... 76
LinkedIn......................................................................................... 76
Twitter.............................................................................................76
Facebook.........................................................................................76
Addressing specific types of job seekers...........................................78
Entry Level Job Seekers..................................................................78
Reentering the Workforce...............................................................78
Older Workers.................................................................................79
Overqualified...................................................................................79
Résumé Review..................................................................................80
Proofreading Tips...........................................................................80
Résumé Bloopers proofread your résumé to avoid errors like these...........................81
Résumé Checklist #1......................................................................83
Résumé Checklist #2......................................................................83
COVER LETTERS & MORE...................................................................86
Types of Cover Letters....................................................................87
Cover Letter Structure.....................................................................88
Sample Application Cover Letter.....................................................89
Sample Prospecting Cover Letter....................................................90
Sample Referral Cover Letter..........................................................91
Sample Networking Cover Letter.....................................................92
Sample Cover Letter - BEFORE.......................................................96
Sample Cover Letter - AFTER..........................................................97
Cover Letter Checklist.........................................................................98
References..........................................................................................99
Salary History...................................................................................... 100
Sources............................................................................................... 101
RÉSUMÉ & COVER LETTER GUIDE
ABOUT THE NORTHWEST MICHIGAN WORKS! RÉSUMÉ & COVER LETTER GUIDE
There is an abundance of information and opinions about the do’s and don’ts of job searching, résumés and
cover letters. This guide is a compilation of the most current, relevant, and locally focused information available
on résumés and cover letters.
Purpose of a Résumé
Résumé, by definition, means “summary.” In today’s job market, a résumé needs to be more than a history or
summary of your experience and qualifications. Write your résumé with the intention of creating interest, not
simply informing employers about your job history. A résumé written with the intent of getting an employer to
call you will be much different than a résumé written to inform or summarize your job history.
The main purpose of a résumé is to get a job interview. It is a marketing tool, an advertisement. An effective
résumé makes an employer interested in meeting and learning more about you.
Résumés vs. Applications
In the past, looking for a job often entailed walking into a business and filling out a job application. Résumés
were not always required or requested. Today, nearly all jobs, from entry level to professional and executive level
require a résumé.
Job applications, however, are still used. Some employers require all applicants to complete an application;
some require only those who have been offered the job to complete one. Regardless of how it is used, the
importance of a job application (whether on-line or in paper form) should not be underestimated. It is a legal
document that requires your signature as to the truth of its contents.
Employers often compare a job seeker’s résumé and application to check for discrepancies. Applications also
provide employers with specific information from each applicant in a consistent manner. Remember, if an
employer later discovers that information you provided on an application is not true, it can be grounds
for termination.
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Additional Resource: Northwest Michigan Works! Job Search Guide- JOB APPLICATIONS
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Tips for filling out a job application
• Read the instructions carefully and follow them exactly.
• Neatness is important.
– Type or print neatly in blue or black ink.
• Submit complete and accurate information.
– Your application may be compared to your résumé.
• Address lengthy gaps in employment.
– A short explanation, such as attending school, volunteering, providing care for children or a family member is appropriate.
• Do not leave blank spaces. Employers may assume that you did not understand, over-look, or forgot to fill in blank sections.
– If a section does not apply to you, write “does not apply”, “not applicable”, or “n/a”.
• It is acceptable to write “negotiable” or “open” when asked for desired salary.
PREPARING TO WRITEINTRODUCTION
YOUR RÉSUMÉ
• Do not assume that the reader recognizes all abbreviations.
• Do not put “see résumé” on an application, even though much of the information requested on an
application is duplicated in your résumé.
• Clearly name the position you are applying for. Do not write “any” or “open.”
– If there is more than one position you want to apply for write down the job title of each position.
• Proofread!
– Pay attention to spelling, punctuation, and grammar.
• Remember to read and understand all disclaimers before signing the application.
• Carry a sample application with you to easily transfer information to the employer’s application.
Additional Resource- Northwest Michigan Works! Pocket Résumé for Job Applications and Interviews.
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RÉSUMÉ & COVER LETTER GUIDE
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PREPARING TO
WRITE YOUR RÉSUMÉ
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PREPARING TO WRITE YOUR RÉSUMÉ
PREPARING TO WRITE A RÉSUMÉ
Employers spend, on average, 20 to 30 seconds looking at a résumé. In those few seconds, your résumé
needs to effectively promote you as a candidate worthy of a job interview. It is best to tackle résumé writing in stages. It is less intimidating to break down the process. The following
steps and corresponding worksheets will help you focus and gather all of the necessary pieces to write a
targeted résumé that grabs an employers’ attention:
• Create an Inventory List
• Develop a Brand Statement and Pitch
• Determine the Skills and Experience Required
• Evaluate the Right Keywords to Include
Create an Inventory List
The first step when preparing to write a résumé is to create an inventory list. This list contains all of your
experience and accomplishments. It will help you customize your résumé to different positions as well as
remind you of things that may not fit on the résumé, but can be included in a cover letter or interview.
Write down everything regarding your past work experience. Use the following list as a guide: • Employment History
• Education
• Certificates/Licenses
• Strengths
• Accomplishments
• Skills and Abilities
• Honors and Awards
• Internships
• Volunteer Activities- Additional Resource- Northwest Michigan Works!
Job Search Guide: VOLUNTEERING
It can be challenging describing your skills and abilities. You may unintentionally omit certain tasks under
Skills and Abilities or when describing your job duties. Consider using O*Net OnLine (onetonline.org) to
fill in the details. O*Net contains detailed information about the knowledge, skills and abilities required for
almost any occupation.
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After your list is completed, go back and add specific information, such as dates and names. Under
Employment History include the name of the employer, position(s) you held, dates of employment, and a
description of your position.
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RÉSUMÉ & COVER LETTER GUIDE
WORKSHEET Inventory List
EMPLOYMENT HISTORY
Employer:
Dates of Employment:
Position(s) / Title(s):
Duties and Responsibilities:
Employer:
Dates of Employment:
Position(s) / Title(s):
Duties and Responsibilities:
Employer:
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Dates of Employment:
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Position(s) / Title(s):
Duties and Responsibilities:
PREPARING TO WRITE YOUR RÉSUMÉ
Employer:
Dates of Employment:
Position(s) / Title(s):
Duties and Responsibilities:
EDUCATION
School, College, University:
Degree/Certificate/License:
Date:
School, College, University:
Date:
School, College, University:
Degree/Certificate/License:
Date:
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Degree/Certificate/License:
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RÉSUMÉ & COVER LETTER GUIDE
PERSONAL ACTIVITIES
Professional: (association memberships, activities, honors,
certificates/licenses,internships, etc.)
Community: (volunteer positions, activities, etc.)
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Other: (hobbies, recreational activities and other personal abilities and accomplishments)
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PREPARING TO WRITE YOUR RÉSUMÉ
Considering all you have done, list your strengths and positive attributes in
each of the areas on this page.
Skills, Knowledge and Abilities:
Accomplishments:
Personal Characteristics:
Activities Liked:
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Activities Performed Well:
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RÉSUMÉ & COVER LETTER GUIDE
Develop Your Brand Statement and Pitch
Brand Statement
The term “personal branding” may be new to many, but the concept is not. Personal branding is the
identification of sellable skills, traits, and experience. It is derived from who you are, who you want to be, who
people perceive you to be and what contributions you can make.
Your brand statement should showcase the best you have to offer. A well crafted personal brand statement
makes it much easier for those assessing you to get an indication of whether or not you will be a good fit for
their organization.
With target employers in mind, your brand statement should link your functional areas of expertise (hard skills)
with key personal attributes, values, and passions (soft skills). The message should showcase your promise of
value and position you as a good fit to meet those employers’ current needs.
WORKSHEET
HOW TO CREATE YOUR BRAND STATEMENT
Answer the following questions to help create a personal brand message that will
resonate with your target audience.
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1.What are you most passionate about? What do you care deeply about?
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Think about the activities, interests, situations, and challenges that fascinate,
excite and energize you. How do your passions converge with what you are best at doing and the value you offer?
Write your answer here:
PREPARING TO WRITE YOUR RÉSUMÉ
2. What are your top personal attributes – the things that define how you make things happen?
Think about how those around you (at work and elsewhere) describe you. Ask them for feedback about these things.
Examples of personal attributes:
Collaborative, resourceful, flexible, forward-thinking, risk-taking, connected, visionary, diplomatic, intuitive, precise, enterprising, ethical, genuine, accessible.
Write your answer here:
3. What are your greatest strengths (things you love doing) that have benefitted previous
companies/employers?
Again, think about what those around you say about you. How do they introduce you
to others?
Examples of areas of strength:
Identifying problems, seeing the details, leading, delegating, performing analysis, fact finding, crunching numbers, anticipating risk, motivating, mentoring, innovating,
managing conflict, writing, listening, communicating.
Write your answer here:
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RÉSUMÉ & COVER LETTER GUIDE
4. What differentiates you from your competition for your next job? What do you have to offer that no one else does?
Write your answer here:
Example Brand Statements
1) Network Administrator with eight years of experience managing hardware and software, providing
expert troubleshooting and problem resolution, and utilizing a diverse technical skill set to successfully
manage shifting business priorities.
2) Well prepared to provide executive-level administrative support through solid skills in organization,
communication, and negotiation.
3) Steadfast, committed and passionate sales leader, conceives and deploys creative proposals to
overcome challenges and advance organizational measurables. Motivating and enthusiastic mentor
and coach. Intuitive and attentive listener, readily uncovers customer need to offer viable and enticing
product solutions.
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4) Poised to contribute strong interpersonal, communications, and organizational skills and experience
to your organization in a front-line, customer-support role.
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5. What is your brand statement?
PREPARING TO WRITE YOUR RÉSUMÉ
Pitch
A pitch, also called an “elevator pitch” or “elevator speech” because it could be delivered in the space of
an elevator ride, is a concise and memorable overview of who you are, what you do, and how you can help
the listener.
Many think that a pitch is exclusively for business people, when actually it is a valuable tool for all jobseekers. It
answers the “tell me about yourself” and “why should I hire you?” questions before they are asked, even before
an interview. When developing your pitch keep the following questions in mind:
1.Who are you?
2.What do you do?
3.What can you do for me?
4.Why should I hire you?
5.How can I contact you?
An effective pitch is:
Concise – An effective elevator pitch contains as few words as possible. If it would take an elevator
ride in a 150 story building to get through, it’s too long.
Clear – Your pitch should be easy for anyone to understand-- your spouse, friends outside of your industry, etc.
Compelling – Rather than just listing qualifications, address a problem or a need in your industry and explain how you offer a solution. Tell your audience what’s in it for them.
Credible – You need to explain why you are qualified for the position you seek. Pick out a few skills or traits you have that are directly relevant to the position you seek.
Conceptual – You only have to sell the concept at this point – the general idea of who you are and what you can offer. Don’t go into too much unnecessary detail or you’ll lose focus and your audience.
Concrete - As much as is possible, an effective pitch is also specific and tangible. As in your overall job search, you can’t expect results if you apply to any job with a paycheck. What kind of positions are you looking for, at what types of companies?
Customized - An effective elevator pitch addresses the specific interests and concerns of the audience. Change up your pitch depending on whether you’re speaking with an employer at a career fair, a
possible connection at a networking event, a mutual friend in your industry, or if you meet someone
by chance.
Consistent – Although your pitch is customized, it should always effectively convey the same
basic message.
Conversational – The ultimate goal of a pitch is to start a conversation, not close a deal. End with
something that prompts the person for a response, like a question. Your pitch should also be
conversational and not sound like an automated response. You want to sound natural and engaging.
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RÉSUMÉ & COVER LETTER GUIDE
Pitch Tools
Job Seeker Pitch Examples
Harvard Pitch Builder
www.alumni.hbs.edu/careers/pitch
15 second pitch
1) My name is Ellen Britton, and I am a construction
www.15secondpitch.com
manager specializing in getting jobs done on time
within budget. I organize and manage project
participation by the owner, architect, consultants and
contractors resolving disputes and avoiding delays I make every effort to resolve misunderstandings
and negotiate agreement among sometimes adversarial project participants. I really commit myself to a
project and make it my own to ensure a successful outcome.
2) My name is John Peterson, and I have an award-winning record leading retail sales teams. I am
skilled at merchandising, measuring customer experience, and motivational training. Most recently, I
increased off-price clothing net revenue by 23% across six stores with a combination of programs
including sales incentives, loss prevention sales rep coaching, and customer loyalty. I would like to
know more about similar opportunities to improve sales in retailing electronics or recreational goods.
3) My name is Cynthia Halliday, and I am an ASA-certified appraiser of residential real estate properties.
I offer accurate, friendly, and efficient service to residential property owners. Previously employed at
Tome and Jean Carter Appraisers, I am returning to the workforce after a period of full-time
parenting. As a director of a charitable organization for the last three years, I sharpened management
skills by organizing 25 volunteers at monthly events. I look forward to combining those skills with my
experience in a position as an appraiser at a company in Northern Michigan.
4) My name is Mary Anderson and I’m seeking a position in customer services. For the past year I have
worked at the front desk of a local hotel, and have encountered just about every type of person or
problem imaginable. I’ve realized that working with people and helping to solve their problems is what
I’m best at and what I crave the most.
WORKSHEET
DEVELOP YOUR PITCH
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Introduce yourself and describe who you are.
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PREPARING TO WRITE YOUR RÉSUMÉ
Describe what you do. The listener should understand how you would add value.
What are your skills? What makes you unique?
Describe your goal. How can you help the person or company?
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Your pitch
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RÉSUMÉ & COVER LETTER GUIDE
Determine the Skills and Experience Required
Customize your résumé to target an employer’s needs by identifying the job’s desired skills and experience. Even if there is not a specific opening at the time you are applying, knowing the general skills and experience
required for your chosen career field is important.
Read the job posting and/or research the type of job to determine the skills and experience required. Highlight
everything in your inventory list that is related to the position or career field for which you are applying.
Analyze Job Postings
• Draw 3 vertical columns on a sheet of paper, labeled “skills,” “knowledge/experience,” and
“personal characteristics.”
• Read the job posting thoroughly. Pay attention to the verbs that are used in the responsibilities
section. They provide clues to the actual tasks and level of responsibility of the position.
• Fill in the columns with the information in the posting.
Sample Position Description and Applicant Inventory Chart
The Claims Processor reviews, researches, and investigates processes and adjudicates medical, dental,
vision, and prescription claims accurately and efficiently through our claims processing system.
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Responsibilities:
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• Examines claims for eligibility, pre-existing conditions, accident details, and their issues.
• Assigns appropriate charge types necessary to process claims.
• Processes claim forms, adjudicates for allocation of deductibles, co-pays, co-insurance
maximums and provider reimbursements.
• Researches claim issues, calculates and pays claims according to company policy and
procedures, state laws; meeting all deadlines.
• Prepares correspondence and requests additional information as needed.
• Assists claimants, providers, and clients with problems or questions regarding their claims and documents all phone calls and correspondence in system.
• Assists with month end reports as requested.
• Performs other duties as signed.
Knowledge, Skills & Abilities:
• Previous experience and knowledge of medical insurance processing preferred.
PREPARING TO WRITE YOUR RÉSUMÉ
• Knowledge of medical terminology, such as ICD9-CD, CPT4, HCPC and Revenue Codes.
• Skill in using MS Excel, Word and Outlook.
• Ability to organize and manage workload to meet department requirements. Ability to work overtime as needed.
• Excellent communication, customer service and problem-solving skills.
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Education & Experience
• High School diploma or GED.
• 2 Years of previous medical claims processing experience preferred.
Skills
Knowledge/Experience
MS Word
2 years claims processing
Outlook
Knowledge of ICD9-CD (etc)
Excel
Revenue codes.
Medical insurance processing
GED preferred.
Strong knowledge of details of
claims processing
Personal Characteristics
Communication
Customer service
Problem-solving skills
Ability to interpret instructions
Organized
Flexible
IMMEDIATE OPENING for experienced Medical Assistant for busy specialty practice. Position is 80%
clerical, 20% clinical. Must have very strong and proven multitasking & computer skills, be detail
oriented and be a team player! Prior medical experience in a medical office setting REQUIRED to
include reception & billing. Must also have clinical experience rooming patients, taking history and vitals.
Regular hours are M, T and every other Wednesday. Expected to help cover for staff vacations and sick
days so some weeks may have as much as 40 hours, especially between Dec 2011-April 2012 as we
are in the middle of EMR implementation. IV and/or infusion experience, and familiarity with NextGen
a plus.
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Sample Job Advertisement and Applicant Inventory Chart
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RÉSUMÉ & COVER LETTER GUIDE
Skills
Computer Skills
Multitasking
Knowledge/Experience
Medical experience in medical office
Reception
Billing
IV and/or infusion
NextGen
Rooming patients
Taking history and vitals
Personal Characteristics
Detail oriented
Team player
Flexible
Analyze the Following Job Posting
Immediate opening for a year round Front Desk Clerk. 32-40 hours per week. Must be available to work
weekends, holidays and all shifts. If interested please stop in and pick up an application at the front
desk.
Duties include but are not limited to: Check guests in and out, make guest reservations and process
reservation confirmations. Maintain guest folios, accounts receivable, perform cash transactions,
balance cash drawer, clerical duties as assigned. Fast thinker and able to handle customer complaints
efficiently and effectively. Any other duties or projects as assigned. Good hospitality required at all times.
Acts as a host/hostess representing the Comfort Inn. Welcome guests, answer and transfer any
incoming phone calls in a professional manner. Process any guest requests with proper forms as
indicated. Keep the lobby and front desk area cleaned, organized and stocked. Communicate with
manager for supplies needed. Assist with laundry and keeping the lobby coffee fresh at all times. Also
keeping up on any other duties assigned to you.
Working Conditions: sitting, standing, computer usage and handling any pressure associated with
your job.
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Performance standards: good communication skills. Must be able to deal with general public and
exercise good judgment. Knowledge of business machines, telephone systems, basic bookkeeping and
computer literacy a plus.
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Skills
Knowledge/Experience
Personal Characteristics
PREPARING TO WRITE YOUR RÉSUMÉ
Evaluate Which Keywords to Include
Keywords are specific words or phrases that that highlight technical and professional areas of expertise,
industry-related jargon, achievements, projects, tasks, job titles, and specific job related skills. Many
employers store résumés in keyword-searchable databases and use software to search for specific keywords
that relate to job vacancies. If your résumé does not contain at least some of the keywords that the employer is
using, it will not be included in the search results, even if you have all of the experience and skills required for
the job. Keywords also catch the employer’s attention when they are looking at résumés.
Keywords for hard skills are usually very precise and job specific. They may refer to technical expertise,
typical industry services, job titles, and proper names of products. They may also relate to educational courses,
degrees, and institutions as well as professional affiliations, certifications, and licenses. Keywords for soft skills
often pertain to transferable skills; skills that are applicable in many professions and industries. The best place to find keywords is in the job posting. Look at the posting of the position you are applying to and
for similar positions. Read all these postings carefully and you may begin to see the same words repeated. Those
could be helpful keywords to include in your résumé. Look for synonyms as well: “team player,” “coordinate with
co-workers,” and “interact with other groups across the company” are all ways of stating the same thing.
Other ways to identify key words include:
• Review the employer’s website, including the annual report and mission statement.
• Look up the occupation and job title in The Occupational Outlook Handbook and the Dictionary of
Occupational Titles (www.bls.gov) or O*Net.
• Network with others in your desired field and listen for professional jargon and the latest buzzwords.
• Keep current by reading professional and general business publications.
• Conduct informational interviews. Talk with people in your field of interest to gain a better
understanding of the occupation and industry. Informational interviews are also a great way to add to your network. Additional Resource- Northwest Michigan Works! Job Search Guide INFORMATIONAL INTERVIEWING
The keywords for a Trainer position are highlighted in three different job postings.
1st Posting
Curriculum/Instructional Designer -- Responsibilities include designing, developing, assessing and
evaluating training programs that incorporate sound learning theory. Other responsibilities include
developing consulting relationships and recommending training and non-training solutions. The qualified
candidate will possess a related degree; 3+ years experience in designing and developing programs;
and strong group facilitation and communication skills.
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Examples: Extracting Keywords from a Job Posting
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RÉSUMÉ & COVER LETTER GUIDE
2nd Posting
Business Application Trainer / ISD Specialist -- Qualified candidates must have proven work
experience in systems training (computer, IT, business applications), developing training materials,
and ISD. Oracle training is a big plus.
3rd Posting
We are currently looking for a Training/Operations Specialist to support our Training and Store
Operation departments in a variety of tasks and functions. Responsibilities include: presentation of
training materials within store and classroom environments, departmental assistance in managing the
Field Training program, as well as development of new training initiatives (meetings, contests, etc.).
Six job postings for an Executive Secretary were analyzed. The reoccurring keywords are listed below:
• “Confidential” (used in all six postings)
• “Ability to proofread and edit” (used in all six postings)
• “Excellent written and verbal communication skills” (used in four of six postings)
• “Organized, Attention to detail” (used in all six postings)
• Other words used included, “Discretion,” “Judgment,” “Self-starter,” “Scheduling,” “Prioritize,”
and “Multi-tasking.”
Identified keywords for Receptionist:
• We are seeking a professional receptionist for our branch office in Suttons Bay, MI. This position will be the first point of contact for all visitors and vendors on behalf of the company and staff. The ideal candidate will have a strong customer service background and be required to demonstrate
professionalism at all times. The receptionist position also includes other clerical and
administrative responsibilities.
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Requirements:
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• High school diploma or GED
• Minimum 1 year experience in a customer service related setting
• Strong verbal and interpersonal communication skills
• Open, sort and distribute mail
• Operate a variety of office equipment including copier, fax, calculator, postage meter
• Solid knowledge of Microsoft Office; letter writing and spreadsheet reporting
PREPARING TO WRITE YOUR RÉSUMÉ
• Ability to work as an individual and team player
• Reliable attendance and punctuality is a must
Exercise - Find the Keywords for Home Health Aides
Summary - Home health aides provide care to individuals within the privacy of their homes. We service male and
female clients. We service pediatric thru geriatric cases. We have a minimum stay of two (2) hours with a client
up to 24/7, depending on the contracted arrangements for the individual.
Qualifications - Applicants must be at least 18 years of age and possess a high school diploma or equivalent.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Aides
must have a compassionate, sympathetic attitude toward caring for others. Caregivers must be mature, patient,
and able to effectively deal with the job demands. The ability to read, to write, and understand English is
essential, as is the ability to perform simple math. Home health aides must apply common sense understanding
to carry out detailed written or oral instructions. It is important to be able to deal with problems which may vary
somewhat in the details but are not unusual to the home care setting. Caregivers must be flexible and able to
adapt. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential
functions, as long as it does not hinder expected client care.
Duties and Responsibilities:
• Bathing/Dressing/Grooming
• Walking Assistance
• Posture Positioning
• Special Diet/Meal Preparation/Eating Assistance
• Medication Reminders
• Light Exercise
• Shopping and Errands
• Transportation to Appointments
• Maintaining Household Cleanliness
• Companionship, Support, and Activities
Physical Demands - Home health aides must be physically able to sit, stand, walk and drive for long periods of
time; must be able to lift and carry medical supplies, equipment, groceries, etc., from one location to another;
must possess visual acuity and the ability to distinguish colors; must be able to work any time of day including
weekends and holidays; work independently with minimal supervision; and must be detail oriented and
self-motivated.
See ‘Keywords’ on the next page
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RÉSUMÉ & COVER LETTER GUIDE
Keywords:
Choose the Right Résumé Format
Each type of résumé format offers different advantages to the job seeker. Using the wrong type of résumé can
put you at a disadvantage, because it will not effectively accentuate your strongest points.
When choosing what résumé format to use, keep the following considerations in mind:
• Which format will shed light on your strengths and draw attention away from your weaknesses?
• An employer looks at dozens and sometimes hundreds of résumés. Choosing the correct résumé
format is essential since it can help your résumé stand out from others.
• Each résumé format denotes certain characteristics about the job seeker and contributes to how the employer perceives you.
• A well-planned and well-organized résumé showcases the job seeker as an individual with qualities of planning, organizing and ability to pay attention to details.
Three Basic Types of Résumés
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• Chronological
• Functional or Skill
• Combination
The Chronological Résumé
The most popular résumé format is the chronological résumé which allows you to present your work history
and education in reverse chronological order, emphasizing your most recent experience first. Your information
is arranged in categories such as: relevant work experience, education, and special skills. This type of résumé is
especially effective for entry-level job seekers or professionals who want to highlight their industry-specific job
skills. It is also often the best way to start writing a résumé from scratch because it is easy to do.
PREPARING TO WRITE YOUR RÉSUMÉ
Use a Chronological Résumé when:
• You have a steady work history with few breaks in your employment time line.
• You’re staying in the same field.
• Your job titles show increased responsibility and higher position levels.
• You’re applying to traditional organizations that reward steady progression.
• Your past job titles match employer job requirements.
Skip the Chronological Résumé when:
• You have a lot of transferable skills.
• You’ve changed employers frequently.
• You’re returning to work after an extended leave.
• You have changed fields often.
• You have jobs or experiences you’d prefer not to mention.
• You have no work experience in the job you’re targeting.
The Functional or Skill Résumé
The functional résumé focuses more on the skills you have acquired than on the actual positions you have held.
Again, information is presented in categories, which may include specific abilities, education, and work history. The functional résumé is best if you have a lot of work experience, are switching to a different type of job, or
have gaps in your employment history.
• You’re re-entering the job market after an absence.
• You’re looking for your first job or are a new college graduate.
• You’re making a major career change.
• You have a wide variety of different or unrelated work experiences.
• You have large gaps in your work history and lack a continuous record of employment.
Skip the Functional Résumé when:
• Your previous employers and job titles are impressive.
A program of Northwest Michigan Council of Governments
Use a Functional Résumé when:
• You want to highlight specific skills, knowledge, or abilities.
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RÉSUMÉ & COVER LETTER GUIDE
• Your skills lack depth and cannot stand alone.
• Your career goals are not clear.
• Your growth in a field needs to be demonstrated.
• The employer specifically asks for demonstrated years of experience.
The Combination Résumé
The combination résumé allows you to capitalize on the best of both the chronological and functional résumé
styles. It allows you to emphasize both your skill areas and employment history. This format is especially useful
if your employment history is not directly related to the target job, yet shows responsibility and potential.
Use a Combination Résumé when:
• You want to highlight your transferable skills from numerous jobs or volunteer work.
• Your skills are your greatest strength.
• Your work experience differs from your desired career path.
• Most of your work had been contract, freelance, or temporary.
Skip the Combination Résumé when:
• You are seeking employment in a traditional company.
• Your skills don’t match the employer’s job requirements.
• Your job titles or volunteer experience are not relevant.
Northwest Michigan Works!
Chronological Résumé
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Name
Address
City, State Zip Code
(Area Code) Phone Number
E-mail Address
OBJECTIVE
Tailor your objective to the specific job title, focusing on how you will fulfill the needs of the employer, for example:
Seeking a position in the accounting field where excellent analytical and technical skills can be
utilized to improve the company’s profitability.
PREPARING TO WRITE YOUR RÉSUMÉ
SUMMARY OF QUALIFICATIONS
Several brief phrases about your most relevant qualifications for the position, for example:
• More than three years accounting experience
• Developed interpersonal skills, having dealt with a diversity of professionals, clients, and
staff members
EXPERIENCE
Accounting Clerk
Bell & Rust Accountancy, Santa Barbara, CA
1/07 to Present
[Optional Short Description]
• Audited documents to include expense reports, invoices, and check requests for payment
• Documented “proofed” checks and moneys from deposit and coordinated with other
departments to resolve problems with checks that failed to clear
• Maintained total outstanding payable balance, including collection of outstanding credits
Job Title Company Name, City, State
Dates
• List main job responsibilities or major achievements
• If applying for a specific job, match the job description requirements as closely as possible without embellishing
• Use action words and industry-standard keywords
B.A. Business Economics, Accounting Emphasis, University of California, Santa Barbara, CA ~ 2007
A.S. Accounting, Santa Barbara City College, Santa Barbara, CA ~ 2005
• If education is your most important career asset, consider moving it above EXPERIENCE
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Education
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RÉSUMÉ & COVER LETTER GUIDE
Northwest Michigan Works!
Chronological Résumé Example
30
Linda Jones
CAREER OBJECTIVE: Executive level management position in the restaurant or hospitality industry.
SKILLS SUMMARY
PROFESSIONAL EXPERIENCE
General Manager, Pine Tree Café, Onekama, MI (November 2004-present)
Directed start-up of successful, health-oriented restaurant. Manage, train and schedule
24 employees for 100-seat restaurant, including cook and wait staff. Manage menu
development, purchasing, marketing and customer relations.
Store Manager, The Cake Factory, Manistee, MI (June 2000- October 2004)
Successfully completed company’s management training program and tasked to train
35 cooks, dish area employees and wait staff. Supervised daily operations at two high volume stores, each generating over $1 million in profits annually.
1234 East 5th Street
Onekama, MI 49675
231-987-5432
[email protected]
• Management: Skilled manager with wide experience in all areas of food service including daily operations, marketing and development, staff training, and workplace health and safety.
• Financial: Excellent track record of maintaining low overhead, increasing sales, and generating high-dollar profits.
• Customer relations: Proven skills in developing innovative ways to improve service and build
customer loyalty.
• Maintain low overtime and turnover; staff retention rate is 40% above industry standards.
• Developed marketing campaign to promote new lunch menu, resulting in a doubling of midday traffic within two months.
• Initiated customer opinion cards and implemented “coffee with the manager” to solicit feedback and build customer loyalty.
• Broke-even after second year of café’s opening; exceeded previous year’s profits by 28%.
• Accomplished a 5% reduction in labor costs through better selection and training of staff.
• Enhanced and implemented employee safety procedures, lowering on-the-job injuries by 26%.
• Prepared annual budget for the Marina Del Rey location, a site consistently in the top five most profitable restaurants in the company.
PREPARING TO WRITE YOUR RÉSUMÉ
Linda Jones
Sales/Service Representative, Good Cuppa Joe, Inc., Boulder, Colorado
(July 1993-April 2000)
Cultivated South Denver and mountain community markets selling espresso equipment,
supplies and coffee to wide variety of hospitality outlets, including restaurants, coffee
houses, hospitals and hotels. Trained restaurant sales staff in operating, marketing and
merchandising coffee products.
RELATED EXPERIENCE
EDUCATION AND TRAINING
PROFESSIONAL AFFILIATIONS
• Led company in sales of leased equipment and supplies; exceeded gross margin profits by 34%.
• Developed and controlled 50% of the market share in two key regions.
• Implemented a new “30-day trial program” which resulted in 30% more placements.
• Volunteer Community Liaison, Regional Food Pantry, Onekama, MI (2005-present):
Coordinate pickups of surplus food from local merchants; develop sample recipes for recipients; advise food pantry volunteers on food safety and handling.
• Bachelor of Science, Marketing and Management, Pitcairn University, Denver, Colorado
• Trained in Restaurant Industry Systems and Remancon Systems
• Restaurant Management Training, The Cake Factory, Manistee, MI
• Completed courses in Microsoft Office Excel, Word, PowerPoint
• National Restaurant Association
• Manistee Area Chamber of Commerce
• Michigan Restaurant Association
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RÉSUMÉ & COVER LETTER GUIDE
Functional Résumé
Name
Address
City, State Zip Code
(Area Code) Phone Number
E-mail Address
OBJECTIVE
Tailor your objective to the specific job title, focusing on how you will fulfill the needs of the employer, for example:
Seeking a position in the accounting field where excellent analytical and technical skills can be utilized to improve the company’s profitability.
SUMMARY OF QUALIFICATIONS
Several brief phrases about your most relevant qualifications for the position, for example:
Northwest Michigan Works!
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Accounts Payable/Receivable
•Audited documents to include expense reports, invoices, and check requests for payment
• Documented “proofed” checks and moneys from deposit and coordinated with other departments to resolve problems with checks that failed to clear
• Maintained total outstanding payable balance, including collection of outstanding credits
EMPLOYMENT HISTORY
List the employers from which you gained or used the skills and special knowledge areas mentioned above. Be sure to include the dates, job title, and employer, for example:
Accounting Clerk, Bell & Rust Accountancy, Santa Barbara, CA • Main responsibilities or accomplishments
1/07 – Present
Job Title, Employer, City, State
• Main responsibilities or accomplishments
Dates
Job Title, Employer, City, State
• Main responsibilities or accomplishments
Dates
EDUCATION AND TRAINING
List schools/institutions from which you obtained a degree, certificate or specialized training. Start with most recent, for example:
B.A Business Economics, Accounting Emphasis, University of California, Santa Barbara, CA ~ 2007
A.S. Accounting, Santa Barbara City College, Santa Barbara, CA ~ 2005
PREPARING TO WRITE YOUR RÉSUMÉ
Functional Résumé Example
Linda Jones
1234 East 5th Street
Onekama, MI 49675
231-987-5432
[email protected]
CAREER OBJECTIVE: Executive level management position in the restaurant or hospitality industry.
SKILLS SUMMARY
• Skilled manager with wide experience in all areas of food service including daily operations,
marketing and development, staff training, and workplace health and safety.
• Excellent track record of maintaining low overhead, increasing sales, and generating
high-dollar profits.
• Proven skills in developing innovative ways to improve service and build customer loyalty.
The Cake Factory, Manistee, MI
Staff Training and Supervision
Pine Tree Café, Onekama, MI
The Cake Factory, Manistee, MI
PROFESSIONAL EXPERIENCE
Food Service Management
Pine Tree Café, Onekama, MI
• Directed start-up of successful, health-oriented restaurant. Manage staffing, purchasing,
marketing, menu development and customer relations.
• Broke-even after second year of café’s opening; exceeded previous year’s profits by 28%.
• Manage, train and schedule 24 employees for 100-seat restaurant, including cook and wait staff.
• Maintain low overtime and turnover; retention rate 40% above industry standards.
• Trained 35 cooks, dish area employees and wait staff. Accomplished a 5% reduction in labor costs through better selection and training of staff.
• Enhanced and implemented employee safety procedures, which lowered on-the-job
injuries by 26%.
A program of Northwest Michigan Council of Governments
• Supervised daily operations at two high-volume stores, each generating over $1 million in
profits annually.
• Prepared annual budget for the Marina Del Rey location, a site consistently in the top five
most profitable restaurants in the company.
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RÉSUMÉ & COVER LETTER GUIDE
Linda Jones
Page 2
Good Cuppa Joe, Inc., Boulder, CO
• Trained restaurant sales staff in operating, marketing and merchandising coffee products.
Customer Care
Pine Tree Café, Onekama, MI
• Initiated customer opinion cards and implemented “coffee with the manager” to solicit
feedback and build customer loyalty.
• Developed marketing campaign to promote new lunch menu, resulting in a doubling of midday traffic within two months.
Sales and Marketing
Good Cuppa Joe, Inc., Boulder, CO
• Developed and controlled 50% of the market share in two key regions selling espresso equipment, supplies and coffee restaurants, coffee houses, hospitals and hotels.
• Led company in sales of leased equipment and supplies; exceeded gross margin profits
by 34%.
• Implemented a new “30-day trial program” which resulted in 30% more placements.
WORK HISTORY
• General Manager, Pine Tree Café, Onekama, MI, 2004-present
• Store Manager, The Cake Factory, Manistee, MI, 2000-2004
• Sales/Service Representative, Good Cuppa Joe, Inc., Boulder, CO,1993-2000
EDUCATION AND TRAINING
• Bachelor of Science, Marketing and Management, Pitcairn University, Denver, Colorado
• Trained in Restaurant Industry Systems and Remancon Systems
• Restaurant Management Training, The Cake Factory, Manistee, MI
• Completed courses in Microsoft Office Excel, Word, PowerPoint
RELATED EXPERIENCE
• Volunteer Community Liaison, Regional Food Pantry, Onekama, MI (2005-present):
Northwest Michigan Works!
34
• Coordinate pickups of surplus food from local merchants; develop sample recipes for
recipients; advise food pantry volunteers on food safety and handling.
PROFESSIONAL AFFILIATIONS
• National Restaurant Association
• Manistee Area Chamber of Commerce
• Michigan Restaurant Association
PREPARING TO WRITE YOUR RÉSUMÉ
Combination Résumé
Name
Address
City, State Zip Code
(Area Code) Phone Number
E-mail Address
OBJECTIVE
SUMMARY OF QUALIFICATIONS
Tailor your objective to the specific job title, focusing on how you will fulfill the needs of the employer for example:
Seeking a position in the accounting field where excellent analytical and technical skills can be utilized to improve the company’s profitability.
Several brief phrases about your most relevant qualifications for the position, for example:
• More than three years accounting experience
• Developed interpersonal skills, having dealt with a diversity of professionals, clients, and
staff members
RELEVANT SKILLS AND EXPERIENCE
Present your work experience by listing your most important skills and experience which pertain to the job for which you are applying. Then describe several activities and accomplishments from all your jobs and life experiences, to document each of these skills. For example: Accounts Payable/Receivable
• Audited documents to include expense reports, invoices, and check requests for payment
• Documented “proofed” checks and moneys from deposit and coordinated with
other departments to resolve problems with checks that failed to clear
• Maintained total outstanding payable balance, including collection of outstanding credits
Another Relevant Skill or Special Knowledge Area • Accomplishment achieved using this skill.
Another Relevant Skill or Special Knowledge Area
• Accomplishment achieved using this skill or knowledge.
EMPLOYMENT HISTORY
List the employers from which you gained or used the skills and special knowledge areas mentioned above. Be sure to include the dates, job title, and employer, for example:
Accounting Clerk Job Title Job Title EDUCATION AND TRAINING
List schools/institutions from which you obtained a degree, certificate or specialized training. Start with most recent, for example:
B.A Business Economics, Accounting Emphasis, University of California, Santa Barbara, CA ~ 2007
A.S. Accounting, Santa Barbara City College, Santa Barbara, CA~ 2005
Bell & Rust Accountancy, Santa Barbara Employer, City Employer, City 1/07 – Present
Dates Dates
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RÉSUMÉ & COVER LETTER GUIDE
Northwest Michigan Works!
Combination Résumé Example
36
Linda Jones
CAREER OBJECTIVE: Executive level management position in the restaurant or hospitality industry.
SKILLS SUMMARY
Staff Training and Supervision
Customer Care
Store Manager, The Cake Factory, Manistee, MI (June 2000- October 2004)
• Prepared annual budget for the Marina Del Rey location, a site consistently in the top five most profitable restaurants in the company.
Staff Training and Supervision
1234 East 5th Street Onekama, MI 49675
[email protected]
231-987-5432
• Management: Skilled manager with wide experience in all areas of food service including daily operations, marketing and development, staff training, and workplace health and safety.
• Financial: Excellent track record of maintaining low overhead, increasing sales, and generating high-dollar profits.
• Customer relations: Proven skills in developing innovative ways to improve service and build customer loyalty.
PROFESSIONAL EXPERIENCE
General Manager, Pine Tree Café, Onekama, MI (November 2004-present)
Food Service Management
• Directed start-up of successful, health-oriented restaurant. Manage staffing, purchasing,
marketing, menu development and customer relations.
• Broke-even after second year of café’s opening; exceeded previous year’s profits by 28%.
• Manage, train and schedule 24 employees for 100-seat restaurant, including cook and wait staff.
• Maintain low overtime and turnover; retention rate 40% above industry standards.
• Initiated customer opinion cards and implemented “coffee with the manager” to solicit feedback and build customer loyalty.
• Developed marketing campaign to promote new lunch menu, resulting in a doubling of midday traffic within two months.
• Trained 35 cooks, dish area employees and wait staff. Accomplished a 5% reduction in labor costs through better selection and training of staff.
• Enhanced and implemented employee safety procedures, which lowered on-the-job injuries by 26%.
PREPARING TO WRITE YOUR RÉSUMÉ
Linda Jones
Page 2
Sales/Service Representative, Good Cuppa Joe, Inc., Boulder, CO (July 1993- April 2000)
Sales and Marketing
• Developed and controlled 50% of the market share in two key regions selling espresso equipment, supplies and coffee restaurants, coffee houses, hospitals and hotels.
• Led company in sales of leased equipment and supplies; exceeded gross margin profits by 34%.
• Implemented a new “30-day trial program” which resulted in 30% more placements.
Staff Training and Supervision
• Trained restaurant sales staff in operating, marketing and merchandising coffee products.
• Accomplished a 5% reduction in labor costs through better selection and training of staff.
• Enhanced and implemented employee safety procedures, which lowered on-the-job injuries by 26%.
• Prepared annual budget for the Marina Del Rey location, a site consistently in the top five most
profitable restaurants in the company.
RELATED EXPERIENCE
• Volunteer Community Liaison, Regional Food Pantry, Onekama, MI (2005-present):
• Coordinate pickups of surplus food from local merchants; develop sample recipes for recipients;
advise food pantry volunteers on food safety and handling.
EDUCATION AND TRAINING
• Bachelor of Science, Marketing and Management, Pitcairn University, Denver, Colorado
• Trained in Restaurant Industry Systems and Remancon Systems
• Restaurant Management Training, The Cake Factory, Manistee, MI
• Completed courses in Microsoft Office Excel, Word, PowerPoint
PROFESSIONAL AFFILIATIONS
• National Restaurant Association
• Manistee Area Chamber of Commerce
• Michigan Restaurant Association
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RÉSUMÉ & COVER LETTER GUIDE
Selecting the Best Résumé Style
Help decide which résumé format will work best for you. Answer “Yes” or “No” to the following questions:
1. I am planning to stay in the same line of work—either targeting the same kind of position I held most recently,
or moving up to the next step within my chosen career. __Yes __No
2. I have stayed in or progressed within my same career path, taking on increasing levels of responsibility from
position to position. __Yes __No
3. I am entering a brand new career field, either as a career changer or a recent graduate just beginning in my
profession. __Yes __No
4. I haven’t been in the workforce in the last number of years—either because I was a student, or because I took
off time from work to raise children, because of illness, to care for a family member, or for some other reason. __Yes __No
5. I work (or did work) for the same company for more than ten years, and have held multiple positions within
that company. The next step I’m targeting in my career will be toward one of those types of positions. __Yes
__No
6. My career situation is truly unique, and doesn’t fall within any of the statements described above. __Yes __No
Northwest Michigan Works!
If you answered Yes to questions one or two, consider a chronological résumé.
If you answered Yes to questions three or four, consider a functional résumé.
If you answered Yes to questions five or six, consider a combination résumé.
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WRITING
YOUR RÉSUMÉ
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39
RÉSUMÉ & COVER LETTER GUIDE
Résumé Sections
The sections of a résumé differ for each job seeker. They may even differ for each résumé a job seeker has. The
type of résumé, position that you are applying for, skills and qualifications, etc. are all factors when laying out
your résumé and deciding on the sections to include. There are general guidelines and sections that apply to
most résumés.
The names of the sections may differ by résumé and job seeker. This guide will use:
• Header
• Objective or Summary of Qualifications
• Skills
• Work Experience
• Education History
Additional section names and categories include:
Northwest Michigan Works!
Objectives, Summaries and Goals
Career Goal
Objective
Career Objective
Employment Objective
Professional Objective
Summary
Career Summary
Professional Summary
Summary of Qualifications
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Work and Employment
Employment History
Work History
Work Experience
Experience
Professional Experience
Professional Background
Additional Experience
Career Related Experience
Related Experience
[Industry] Experience
Freelance Experience
Military Experience
Military Background
Achievements and Accomplishments
Licenses
Presentations
Conference Presentations
Exhibits
Publications
Professional Publications
Education and Training
Academic Background
Academic Experience
Programs
Courses
Related Courses
Education
Educational Background
Educational Qualifications
Educational Training
Education and Training
Training
Academic Training
Professional Training
Course Project Experience
Related Course Projects
Internship Experience
Internships
Apprenticeships
College Activities
Certifications
Special Training
Extra-curricular
Activities and Honors
Affiliations
Professional Affiliations
Associations
Professional Associations
Memberships
Professional Memberships
Community Involvement
Extra-curricular cont.
Civic Activities
Professional Activities
Volunteer Work
Volunteer Experience
Skills, Expertise and Proficiencies
Credentials
Qualifications
Areas of Experience
Areas of Expertise
Areas of Knowledge
Skills
Career Related Skills
Professional Skills
Specialized Skills
Technical Skills
Computer Skills
Computer Knowledge
Software (as in, ‘software you are
familiar with’)
Technologies
Technical Experience
Proficiencies
Languages
Language Competencies and Skills
Programming Languages
WRITING YOUR RÉSUMÉ
Header
The header contains your name and contact information and is located at the top of the résumé. If there is more
than one page, there is no need to repeat all of your contact information on the following pages. Your name and
page number is all that should be in the header on subsequent pages.
What is included:
Full Name - You can use either your given name (Michael) or preferred name (Mike).
Address - List your permanent address.
Phone Number - Whether you provide your home number or cell number, make sure that your voicemail has a
professional greeting. Remember that employers may call the number on your résumé to conduct an impromptu
on the phone interview. It is acceptable to not answer, let them leave a message, and call them back when you
are prepared.
Email Address - Use a professional email address. You may need to create a new email address for your job
search. There are several free email providers. Email accounts can be linked, so you don’t have to check multiple
accounts. Additional Resource- Northwest Michigan Works! Job Search Guide: EMAIL ADDRESS – YOUR FIRST
IMPRESSION.
Sample Résumé - Header
Kristine Connor
55 Oak Court • Sometown, MI 46602 • (555) 555-5555 • [email protected]
Objective vs. Summary of Qualifications
There are varying opinions about whether an Objective statement or Summary of Qualifications should be used. Many believe that the Objective is becoming obsolete. The debate centers on the perspective of an Objective
Statement versus that of a Summary of Qualifications. An Objective is a short statement that tells an employer what type of work you are looking for and why you are
qualified. A Summary of Qualifications is a brief statement that highlights your accomplishments, skills, and
experience. Traditionally the Objective is more focused on the candidate (what you want) while the Summary of
Qualifications is more focused on the employer and what benefits you offer to the hiring company (what they
want).
Although the trend nationally is to omit an Objective statement in lieu of a Summary of Qualifications, employers
in Northwest Michigan tend to want to see an Objective statement. Regardless of using an Objective or Summary
of Qualifications, this section of the résumé needs to focus on what you can do for the employer, not what
you want.
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The section under your header is possibly the most important section of the résumé because it is most likely the
first thing that is scanned/read by an employer. It is essentially your pitch.
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RÉSUMÉ & COVER LETTER GUIDE
Writing an Objective
Use your pitch, brand statement, keywords and inventory list to craft a brief, high-impact statement that clearly
and concisely tells employers what you have to offer them. Avoid personal pronouns (I, me, my) and remove
unnecessary words.
Compare the following two Objective statements, and notice how the employer-focused Objective is more likely
to grab attention:
Job Seeker-Focused
OBJECTIVE: A position in corporate procurement in the retail industry that can utilize five years of
negotiating and research skills and eventually lead to a management-level role.
Employer-Focused
OBJECTIVE: A position in corporate procurement that can utilize skills in research and negotiating gained from 5 years of experience in another industry, helping a retailer cut costs and improve its competitive position.
Example of well-written Objective statements:
– Experienced and proven Sales Manager looking to utilize interpersonal and sales skills to lead a team and boost a company’s revenue stream.
– To secure a position where positive personality and excellent customer service skills can help to increase customer satisfaction and keep the company’s brand positive in customers minds.
– Obtain an entry-level sales position where using interpersonal skills and an extroverted
personality to win new accounts and increase revenue by bringing on new key accounts.
Writing a Summary of Qualifications
Northwest Michigan Works!
There are three things a well-written summary should address: (1) your experiences and skills as they relate to
the job; (2) what you can bring to the organization and the open position that no other candidate can; and (3)
your professional goals.
42
Your résumé summary should be composed in third person and present tense. Think of it as a summary of what
one of your colleagues would say about your professional achievements. Reinforce your title, and sell only the
experiences, training, and skills that meet your career objective. If you have multiple career objectives, such as
you wish to get a position in either marketing or public relations, develop separate summaries for each of the
objectives. A summary can also contain a brief bulleted section highlighting only a few of the most vital
competitive skills that you bring to the table.
WRITING YOUR RÉSUMÉ
Examples of effective Summary of Qualification statements:
– Successful financial planning professional with over 15 years of personal and retirement planning experience. Managed a small financial planning firm, achieving double-digit financial returns for all clients by developing personalized investment portfolios. Leader in development and
professional growth of four other financial planners in the firm through effective and motivating mentoring strategies
– Highly motivated Technical Support professional. Strong verbal, listening and written skills.
Comfortable in interacting with all levels of the organization and public. Able to negotiate and
problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and
team goals. Diverse background includes sales, customer service and supervision. Committed to quality and excellence.
– Diverse experience installing and servicing in computer, communications and printing fields.
Reliable, hard working, and dedicated team player who works well under pressure and with minimum supervision. Customer-oriented problem solver with an ability to adapt to new situations. Technical expertise in troubleshooting, installation and repair of mid-range systems.
Sample Résumé - Objective
Kristine Connor
55 Oak Court • Sometown, MI 46602 • (555) 555-5555 • [email protected]
OBJECTIVE:
Seeking a position in an office environment, where there is a need for a variety of office
management tasks including – computer knowledge, organizational abilities, business intelligence,
and database program use.
Customize the skills section of your résumé to match, as much as possible, the requirements listed in the job
posting. This is a good spot to include keywords.
There are a number of different ways to highlight skills in a résumé. Use the MI Talent Connect Skillset list on
pages 46-48 and List of Skills by Category on page 49 for ideas on what skills to include in your résumé.
A program of Northwest Michigan Council of Governments
Skills
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RÉSUMÉ & COVER LETTER GUIDE
List skills and/or accomplishments with bullet points.
Examples:
• Filing
• Communications • Highly Organized
• MS Excel
• 10-Key Calculator
• Correspondence
• Client Relations
• Procurement
• Excellent work ethic with record of 100% productivity
• Able to professionally and quickly perform quality testing
• Proficient in measuring hydraulic parts to 1/1000 of an inch
• Understand and analyze detailed engineering blueprints and drafts • Expert hand-eye coordination
• Quickly understand all production part and assembly information
• Proficient at using leak test detection equipment
• Strong and physically fit
• Skilled electronics and plastic cabinets assembler
• Office Machines
• Mail Delivery
• MS Word
• Bookkeeping
List major skill headings with accomplishments under each.
Example:
Languages Skills Northwest Michigan Works!
Computer Skills
Lotus Notes
MS Office Suite
iManage
PC, hardware, printers, network
44
Familiar with: French, Spanish, Portuguese
Professional Skills
Ability to maintain professionalism, grace and focus under pressure
Effective professional written and verbal communication skills
Superb planning abilities and highly resourceful organizational skills
Adept at successfully assuming new responsibilities and assignments
Extremely adaptable team player
Technologically capable to telecommute and travel as needed
WRITING YOUR RÉSUMÉ
List accomplishments or skills under each job (in a chronological résumé).
Example:
April 2009 – Present
Key Holder
• Opened new specialty boutique
• Place orders to restock merchandise and handled receiving of products
• Manage payroll, scheduling, reports, email, inventory, and maintain clientele book and records
• Integrated new register functions
• Extensive work with visual standards and merchandising high-ticket items
Sales Associate
July 2007 - April 2009
• Merchandised designer women’s wear
• Set-up trunk shows and attended clinics for new incoming fashion lines
• Worked with tailors and seamstresses for fittings
• Scheduled private shopping appointments with high-end customers
Sample Résumé - Skills
55 Oak Court • Sometown, MI 46602 • (555) 555-5555 • [email protected]
OBJECTIVE:
Seeking a position in an office environment, where there is a need for a variety of office
management tasks including – computer knowledge, organizational abilities, business intelligence,
and database program use.
SKILLS:
• Office Organization & Administration • Records & Database Management
• General Bookkeeping (A/P & A/R)
• Telephone & Front Office Reception
• Spreadsheets & Reports
• Scheduling & Calendaring
• Meeting & Event Planning
• Filing & Data Entry (75 WPM)
A program of Northwest Michigan Council of Governments
Kristine Connor
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RÉSUMÉ & COVER LETTER GUIDE
Northwest Michigan Works!
MI Talent Connect Skillsets
46
Accounting and Financial Management
Actuarial Science
Adult and Continuing Education
Advertising
Aeronautical / Astronautical Engineering
Aerospace Technology
Agricultural / Food Sciences and
Engineering
Agricultural Mechanics and Machinery Operators
Agricultural Services and Supplies
Air Conditioning / Heating Installation / Repair
Air Traffic Control
Airplane Piloting
Amusement and Recreation Attendants
Animal Breeding and Training
Animal Caretaking- Non Farm
Animation, Interactive Technology, Video Graphics
and Special Effects
Appliance / Equipment Repair
Architecture
Archival Science
Athletic Training
Atmospheric / Space Science
Audiovisual Communications Technologies /
Technicians
Automobile Body Repair
Automobile Mechanics
BankingSupport Services
Barbering / Cosmetology
Bartending
Bicycle Repair
Bioengineering and Biomedical Engineering
Biological / Life Science
Bookkeeping
Building Maintenance
Business Management and Administration
Cardiology Technology
Carpentry
Chemical Engineering
Chemical Technology
Chemistry
Child Care
Chiropractic
Civil Engineering
Civil Engineering Technology
Clerical and Administration
Clothing Production
Communication System Installation and Repair
Computer / Business Machine Production / Repair
Computer and Information Sciences
Computer and Information Sciences and Support Services
Computer and Information Systems Management
Computer Operations and Data Entry
Computer Programming / Software Development and
Engineering
Construction Equipment Operation
Construction Management
Cost Estimation ( No Cic)
Counseling
Creative Writing
Crossing Guard
Culinary
Dance
Demonstration and Product Promotion
Dental Assisting
Dental Hygiene
Dental Laboratory
Dentistry
Diagnostic Medical Sonography
Diesel Engine Repair
Dietetics / Nutrition
Drafting
Dramatic Arts (Theater / Film)
Earth Science
Economics / Market Research
Educational Administration
Electrical / Electronic Engineering
Electrical / Electronic Technology
Electromechanical Equipment / Instrument Prod / Repair
Elementary Education
Emergency Management
Emergency Medical Technology
Engineering Management
Entertainment Management
WRITING YOUR RÉSUMÉ
Legal Secretarial
Legal Services
Library Assisting
Library Science
Line Supervision
Logistics
LPN
Machine Operators
Marine Maintenance / Repair
Marketing / Marketing Management
Masonry and Tile Setting
Mass Communication / Media
Massage
Materials Engineering
Materials Science
Mathematics
Meatcutting and Butchering
Mechanical Engineering
Mechanical Engineering Technology
Mechanics / Construction / Mining
Medical Assisting
Medical Equipment Preparation and Healthcare Support
Medical Equipment Repair
Medical Laboratory Technology
Medical Office and Secretarial
Medical Radiologic Technology
Medical Records
Medical Science
Medical Services Management
Medical Transcription
Metal / Plastic Machine Work
Metal Fabrication
Music
Musical Instrument Repair
Natural Science Management
Nuclear / Radiologic Technology
Nuclear Engineering
Nuclear Medical Technology
Nurse Assisting
Nursing
Occupational Safety and Health
Occupational Therapy
A program of Northwest Michigan Council of Governments
Environmental / Environmental Health Engineering
Environmental Science
Environmental Technology
Farming
Fashion Design
Fine Arts
Fire Safety
Flight Attending
Floral Design
Food Preparation and Service
Food Processing / Production
Food Service and Lodging Management
Forestry and Conservation
Gaming
Garden and Landscaping Services
General Construction
Graphic Design
Health Diagnosis and Treatment
Heavy Equipment Repair
Helpers, Laborers and Material Movers
Home Assisting
Home Assisting Management
Home Health Assisting
Hospitality Services
Housekeeping / Building Service Workers
Human Resources Management
Industrial / Manufacturing Technology
Industrial Design
Industrial Engineering
Industrial Machinery Repair
Information Systems and Network Administration
Instructional Design
Insurance
Insurance Sales
Interior Design
Interpreter / Translator
Jewelry and Watch Repair
Journalism
Landscape Architecture
Law Enforcement
Leather Work, Shoemaking and Repair
Legal Assisting
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Northwest Michigan Works!
RÉSUMÉ & COVER LETTER GUIDE
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Occupational Therapy Assisting
Optical Dispensing
Optical Technology
Optometry
Orthotics / Prosthetics
Parking Lot and Service Station Attending
Pest Control (No Cic)
Petroleum Engineering
Petroleum Technology
Secretarial
Securities Sales
Security Services
Set and Exhibit Design
Small Engine Repair
Social and Community Service Management
Social Science
Social Service Assisting
Social Work
Pharmacy
Pharmacy Support
Photography
Physical Therapy
Physical Therapy Assisting
Physician Assisting
Physics / Astronomy
Plumbing
Podiatry
Preschool Education
Printing and Binding
Printing Press Operation
Production and Operators
Psychiatric Assisting
Psychology
Public Administration
Public Health Education and Promotion
Public Relations / Image Management
Purchasing
Quality Control / Inspection
Radio and Television Broadcasting Technology
Rail Operations
Real Estate
Recording Arts Technology
Recreation and Fitness
Recreational Therapy
Special Education
Speech Pathology / Audiology
Surgical Technology
Surveying / Cartography
Teaching Assisting
Technical and Business Writing
Timber
Tool and Die Making
Travel Services
Truck, Taxi, and Bus Driving
Upholstering
Urban / Regional Planning
Ushers, Lobby Attendants, and Ticket Takers
Vehicle and Vehicle Parts and Accessories Marketing
Operations
Veterinary Assisting / Technology
Veterinary Medicine
Waiter / Waitress
Water and Waste Treatment
Water Transportation
Welding / Soldering
Woodworking
Religion
Respiratory Therapy
Retail
Sales and Sales Representation
Sales Management
Sales, Distribution, and Marketing Operations
Secondary and Vocational Education
WRITING YOUR RÉSUMÉ
Example list of Skills by Category
Attention to detail
Confident Cooperative Creative Dependable Listening Organized Reflective Resourceful Problem Solving Self-motivated Tactful Team leader Team member/player
Creative Skills:
Artistic Color coordination Craft Innovative Creation Designing Developing Idea creation Painting/Drawing Remodeling Writing
Supervisory/Managerial Skills:
Analyzing Assigning Coordinating Decision-making Delegating Evaluating Flexibility Implementing Inspecting Instructing Motivating Organizing Problem solving Researching Scheduling Staff development Financial Skills: Analyzing Bookkeeping Budgeting Calculating Estimating Financial principles Forecasting Fund-raising Investing concepts Projecting Record keeping
Marketing/Public Relations Skills: Planning Conducting Consulting Human relations Informing the public Maintaining favorable image Media process Representing Researching Work under stress Work with people Write news releases
Sales Skills:
Advertising Contacting Interpersonal skills Knowledge of products Marketing Meeting deadlines Meeting quotas Negotiation Persuading Promoting sales Reviewing products Teamwork Work outdoors/indoors Work under stress Work with people A program of Northwest Michigan Council of Governments
Communication Skills:
Communicate precise information Defining Explaining Interpreting ideas Listening Negotiating Persuading Presenting Public speaking Reading Reasoning Teaching/training Work with groups/committees
Writing/Editing Computer Skills:
Adobe Acrobat ASP C++ DHTML HTML Internet Java Script Macintosh Macromedia Dream weaver Macromedia Freehand Microsoft Office PC XML
Administrative Skills: Assigning/Delegating Coordinating Directing Organizing Planning Program planning Scheduling Interpersonal Skills:
Ability to learn Adaptable Ambition Drive Assertive 49
RÉSUMÉ & COVER LETTER GUIDE
Work Experience
The Work Experience section should support the career highlights and qualifications referred to in the Skills
section. It also conveys an overall message of employability. Employers look at past work experience to see:
• What job titles the candidate held at what companies.
• If the candidate has previous experience in the industry, with the company, or with competitors.
• If the candidate occupied positions of increasing responsibility over time, and how quickly their
career progressed.
• How long, on average, the job candidates has stayed with jobs.
• If the candidate has shifted between careers several times.
• If there are lengthy gaps between jobs that are not explained.
• What skills the candidate developed through their experience.
• If the candidate’s overall experience fits in with the requirements of the job.
The Work Experience section is not intended to be a detailed biography of every job you’ve had. Depending on
your employment history and your job target, you may choose not to include every position on your résumé. There are differing points of view on how many years back the Work Experience section should cover, whether
or not all positions need to be included, and only including relevant experience. A common guideline is to
include the last 10 to 15 years of experience.
When making the decision to leave out experience, make sure that it is not relevant to the position you are
applying (don’t forget about transferrable skills), and that omitting it will not leave gaps in your work history.
Guidelines on what to include in Work Experience
• All jobs, including short-term or unpaid, if you have little work experience.
• All jobs, including short-term or unpaid, that show experience related to your job objective.
• Jobs that are not particularly related to your current job objective if they help create a picture
of stability.
• Unpaid work if it helps to prove pertinent skills and experience, or if it fills in a gap.
Northwest Michigan Works!
The Work Experience section typically includes:
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• Company name, city and state
• Titles/positions you held
• Employment dates for each job
• Duties performed
Detailing the duties you performed is perhaps the most important part of the Work Experience Section. You
must be not only accurate and concise but also highlight those duties that are most relevant to the position
you are seeking. While it is acceptable to write full sentences in paragraph form for each position you held, it is
more common to create a bulleted list of the duties you performed. Additional Resource- Northwest Michigan
Works! Job Search Guide: How to Write Job Descriptions.
WRITING YOUR RÉSUMÉ
If you choose to create a bulleted list, be aware that each bullet must be in parallel form (which means that each
item must be grammatically formatted the same). It is also a good idea that you put each item in an active voice
and use powerful action verbs. Each job should have a minimum of three bulleted items with the most relevant
duties listed first. List the specific activities and duties for which you were responsible, and craft exciting and
concise bulleted items representing those activities.
Because each person’s work history is unique, you may have unusual circumstances to represent on your
résumé. If you have worked for one company for many years and held several positions, you can list each
position separately. Your résumé might contain jobs that are not relevant to the position for which you are
applying. If this is the case, remember that you honed skills in every job.
Examples of transferrable skills:
• Writing
• Analyzing
• Conducting research
• Organizing
• Advocating
• Sign language skills
• Coordinate events
• Teach/Train others
• Negotiation skills
• Delegating
• Public speaking
• Estimating
• Forecasting
• Planning
• Proofreading and editing skills
• Problem solving skills
• Flexibility/Adaptability
• Team player
• Management
• Computer literacy
• Work well under pressure
• Foreign language skills
• Interpersonal skills
• Interviewing skills
• Decision-making skills
• Creative thinking skills
It can be difficult to know how to represent periods of unemployment. Consider listing what you were doing
during that time period. For example, if you took time off work to raise your children, you can put Homemaker (or
what you prefer) on the résumé. Additionally, list volunteer work or community service if you were not employed
during that time period. If you took any relevant classes (even if you did not obtain a degree), you can list the
educational activities you were involved in during that time. If you provided healthcare for a relative, you can
describe the job duties performed during this time frame under relevant experience.
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RÉSUMÉ & COVER LETTER GUIDE
Sample Résumé - Work Experience
Kristine Connor
55 Oak Court • Sometown, MI 46602 • (555) 555-5555 • [email protected]
OBJECTIVE:
Seeking a position in an office environment, where there is a need for a variety of office
management tasks including – computer knowledge, organizational abilities, business intelligence,
and database program use.
SKILLS:
• Office Organization & Administration • Records & Database Management
• General Bookkeeping (A/P & A/R)
• Telephone & Front Office Reception
• Spreadsheets & Reports
• Scheduling & Calendaring
• Meeting & Event Planning
• Filing & Data Entry (75 WPM)
Northwest Michigan Works!
WORK EXPERIENCE:
ACME INC. – Sometown, MI
Office Assistant, 2006 to Present
Provide administrative and executive support within busy office. Manage executive team’s calendar;
plan client meetings; prepare reports, spreadsheets and presentations; manage records; and
administer database.
• Earned “outstanding” ratings on annual reviews for the past three years. Recognized for
high-quality work, organizational strengths and exceptional customer service delivery.
• Praised by supervisor for excellent performance as interim office manager (supervising
three staff ) during her eight-week leave.
• Became Acme’s primary creator of PowerPoint presentations and the main troubleshooter
of MS Office issues.
• Excelled within deadline-intensive environment, ensuring the accurate and on-time
completion of all projects.
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ABC AGENCY -- Sometown, MI
Administrative Assistant / Receptionist / Payroll Clerk, 2004 to 2006
Handled temporary assignments for diverse clients (e.g., high tech, manufacturing, real estate,
government and education).
• Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.
• Identified billing errors and recovered $5,500 in vendor overpayments. Implemented
tracking mechanisms to prevent future recurrences.
• Created databases and spreadsheets that improved inventory management and
reporting accuracy.
WRITING YOUR RÉSUMÉ
Education History
In the Education Section, you typically address the highest degree earned. Therefore, if you have a college degree,
you would NOT include information about where you went to high school. If you attended college or a technical
school but did not receive a degree, you should state how long you attended and your field of study. You must be
clear, however, that you did not receive a degree. If you did not attend college or a vocational school, then include
information about your high school education or General Equivalency Degree (GED).
The Education section should include the following:
• Name, City and State of the institution where you earned your highest degree
• Specific degree earned, or, if you are working on a degree, list the degree and anticipated date of
attainment or indicate “degree in process”
• Date of graduation. There are varying opinions on whether or not dates should be included in the
Education section. Age discrimination is the main argument for leaving graduation dates off of
a résumé. – Those who advise including graduation dates point out that leaving off dates on a résumé
can be a red flag for employers. It can also bring more attention to age since missing
information is very apparent.
– Workforce50.com, a website aimed at the older workforce, advises, “Don’t leave dates
of education off of your résumé unless you have a good strategic reason to do so.”
– Other options include: leaving graduation dates off your résumé if your degree was
earned at least 10 to 15 years ago; or omitting graduation dates if you are over 40.
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RÉSUMÉ & COVER LETTER GUIDE
Sample Résumé - Education History
Kristine Connor
55 Oak Court • Sometown, MI 46602 • (555) 555-5555 • [email protected]
OBJECTIVE:
Seeking a position in an office environment, where there is a need for a variety of office
management tasks including – computer knowledge, organizational abilities, business intelligence,
and database program use.
SKILLS:
• Office Organization & Administration • Records & Database Management
• General Bookkeeping (A/P & A/R)
• Telephone & Front Office Reception
• Spreadsheets & Reports
• Scheduling & Calendaring
• Meeting & Event Planning
• Filing & Data Entry (75 WPM)
Northwest Michigan Works!
WORK EXPERIENCE:
ACME INC. – Sometown, MI
Office Assistant, 2006 to Present
Provide administrative and executive support within busy office. Manage executive team’s calendar;
plan client meetings; prepare reports, spreadsheets and presentations; manage records; and
administer database.
• Earned “outstanding” ratings on annual reviews for the past three years. Recognized for
high-quality work, organizational strengths and exceptional customer service delivery.
• Praised by supervisor for excellent performance as interim office manager (supervising
three staff ) during her eight-week leave.
• Became Acme’s primary creator of PowerPoint presentations and the main troubleshooter
of MS Office issues.
• Excelled within deadline-intensive environment, ensuring the accurate and on-time
completion of all projects.
54
ABC AGENCY -- Sometown, MI
Administrative Assistant / Receptionist / Payroll Clerk, 2004 to 2006
Handled temporary assignments for diverse clients (e.g., high tech, manufacturing, real estate,
government and education).
• Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.
• Identified billing errors and recovered $5,500 in vendor overpayments. Implemented
tracking mechanisms to prevent future recurrences.
• Created databases and spreadsheets that improved inventory management and
reporting accuracy.
EDUCATION HISTORY:
XYZ COMMUNITY COLLEGE - Sometown, MI
Certificate in Office Management, 2009
WRITING YOUR RÉSUMÉ
Achievement Statements
Achievement statements describe the skills you have and the results you attained by applying those skills.
Presenting your skills, qualifications, past duties, and experience as achievement statements demonstrates to the
employer the benefits and results of your work. Additional Resource - Northwest Michigan Works! Job Search
Guide: Achievement Statements/Proofs
Construct achievement statements with a focus on the position. This will make it easier for the employer to
understand how you will be able to address their needs.
There are several variations or formulas for crafting achievement statements. Regardless of the formula used,
include numerical data and tangible results whenever possible to prove your skills.
Formula #1 – Action Verb + Context + Result
Action verb: Use action word to start your sentence – use a variety of verbs to explain job duties
Context: Describe your work environment and/or context of work performed
Results: Note what was accomplished for the work you performed. Quantify whenever possible.
Example #1
Action Context Observe
machine operations
Result
to ensure quality and conformity of packaged products meet standards
Example #2
Action Context Adjust, repair, machine parts
or replace Result
to correct defects and to ensure 100%
conformance to specifications.
Action Context Result
A program of Northwest Michigan Council of Governments
Write your own achievement statements with the Action Verb + Context + Result formula
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RÉSUMÉ & COVER LETTER GUIDE
Action Context Result
Action Context Result
Formula #2 – Action + Result + Benefit
• write an action verb
• write a result
• write the benefit to the business
Northwest Michigan Works!
Action verbs are those that show movement. Completed, delivered, provided and managed are all examples
of action verbs.
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Results are statements that use numbers (preferable) or conclusions (like an award) about the action
you delivered.
Increased ROI by 3% is a result.
Reduced cycle time by one day is a result. Received service award for positive customer feedback is a result.
WRITING YOUR RÉSUMÉ
The benefit to the business is what importance your work was to the overall goals of the business. Most benefits
to the business include additional revenue, reduced cost, or increased efficiency with some goal for the business.
Formula #3 – S.T.A.R.
• Situation - the circumstances, the background, the context
• Task - what had to be done
• Action - what you did, what action you took
• Result - the result, the outcome, your achievement
In response to a significant increase in customer complaints (Situation) was required to design and implement
a training program (Task) for front line staff. During design phase, analyzed complaints in staff focus groups,
and with assistance of the staff involved developed an alternative service delivery model (Action). Subsequently
trained over 200 staff in the new service delivery model, and as a result achieved a 70% reduction in customer
complaints (Result).
WORKSHEET
S.T.A.R.
Situation
General context
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Where
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RÉSUMÉ & COVER LETTER GUIDE
When
Who else was involved or impacted?
One problem I had to overcome was
Task
Northwest Michigan Works!
One specific issue I addressed was
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WRITING YOUR RÉSUMÉ
Action
To solve the problem, I:
Result
The end result was:
Formula #4 – C.A.R.
• C - Challenge or problem that you encountered.
• A - Action that you took to resolve the problem or situation.
• R - Result that was achieved for you or the company.
Action
Reinforced and coached team of ten sales representatives through intensive training and innovative sales
techniques. Introduced new marketing initiatives, which helped the company form strategic alliances with
regional distributors and vendors.
Result
Video products sales increased from $50,000 to 100,000 in just 4 months and continually grew unit sales by
20% each year from 2000 to 2005.
A program of Northwest Michigan Council of Governments
Challenge
Assumed leadership position in the video products division which had been experiencing slow sales and negative
profitability from initial product launch.
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RÉSUMÉ & COVER LETTER GUIDE
C.A.R. Statement
Grew new product sales 100% in 120 days and sustained 20% annual sales growth for five consecutive years by
introducing new marketing initiatives, forging effective strategic alliances, implementing innovative sales
techniques and reengineering sluggish sales force.
Challenge
The inventory system in the factory was outdated. There was overstocking of some items, resulting in
deterioration of quality over time. Many items were not available when required. The number of back orders was
spiraling upwards.
Action
Reinforced and coached team of ten sales representatives through intensive training and innovative sales
techniques. Introduced new marketing initiatives, which helped the company form strategic alliances with
regional distributors and vendors.
Result
Within six months, the inventory costs reduced by 35 %, causing a $50,000 saving for the company. Customer
back orders were found to be the lowest in the history of the company.
C.A.R. Statement
Developed and implemented a Master Production Schedule and Forecasting System that overhauled the existing
outdated Inventory system, resulting in inventory cost savings of $50,000 within six months, and a record low of
customer back orders.
Northwest Michigan Works!
Challenge
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Action
WRITING YOUR RÉSUMÉ
Result
My C.A.R Statement
Questions To Help Develop Achievement Statements
Write out the answers to the following questions, using a separate sheet of paper for each job.
• What problem(s) did you identify and solve? Specify results.
• Did you supervise/manage staff? How many?
• Were you responsible for creating/implementing/monitoring a budget? How large?
• Did you ever write a proposal that was approved and implemented?
• Did you ever train people? How many?
• Were you ever involved in a start-up operation? What was your role?
• Were you required at anytime to do more with less/same/fewer resources?
• What was your caseload volume?
• Did you meet/exceed project goals and deadlines? By how much?
• Did you ever streamline a program or department? How successful was it?
• How did you help the organization fulfill its mission statement?
• What did you do to make this job your own? How did you take initiative?
• What are you most proud of in this job?
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• Were you part of decision-making on any project? What was your contribution?
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RÉSUMÉ & COVER LETTER GUIDE
• Have you received any complimentary memos, emails or letters from employers or customers? Provide quotes that support your accomplishments.
• How did you contribute to the employer’s profitability? How have you helped your employer make money? • How did you contribute to the Return on Investment (ROI)?
• How did you contribute to operational efficiency in this job, such as through cost reduction percentages? • How did you help this employer or a part of the organization to save money, save time, or make work easier?
• How did you contribute to productivity?
• How did you make your company more competitive?
Example Action Statements
• Developed a new employee orientation program that 100% of the company locations adopted.
• Saved previous employer $12,000 per year by developing a process to effectively order and manage
office supplies.
• Responded to over 85 customer calls daily and solved 90% of their concerns.
• Submitted over 500 construction bids annually and was awarded 90% of the contracts.
• Served customers in a positive manner, receiving two customer service awards in the past year.
• Assisted credit manager in account collection by phone and mail, increasing accounts receivables by 20%.
• Co-chaired a series of blood drives in the local area, netting over 1200 units of usable blood.
• Created a multi-media campaign that increased enrollment by 700 students in eight years.
• Headed off the loss of over a million dollars, due to potential business failure of primary contractor, by
negotiation directly with subcontractors.
• Successfully collected thousands of dollars in overdue or unbilled fees by thoroughly auditing billing records and persevering in telephone collection follow-ups.
• Reduced customer complaints by 22% in 6-month period by conducting over 45 service technician training programs throughout 8-state region.
Northwest Michigan Works!
Action Verbs
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Accelerated
Acted
Adapted
Advanced
Aided
Analyzed
Arranged
Assembled
Assigned
Assisted
Balanced
Calculated
Classified
Coded
Collected
Communicated
Conducted
Considered
Cooperated
Coordinated
Demonstrated
Designed
Determined
Developed
Drafted
Edited
Ensured
Established
Evaluated
Examined
Exceeded
Expanded
Expressed
Facilitated
Formulated
Furthered
Gathered
Generated
Guided
Handled
WRITING YOUR RÉSUMÉ
Helped
Implemented
Increased
Informed
Initiated
Interpreted
Inspected
Installed
Instituted
Introduced
Investigated
Led
Maintained
Managed
Moderated
Modified
Obtained
Operated
Organized
Outlined
Overhauled
Participated
Performed
Planned
Presented
Printed
Produced
Proofread
Reduced
Refined
Reorganized
Repaired
Reported
Represented
Researched
Responded
Reviewed
Screened
Selected
Solved
Sorted
Spearheaded
Streamlined
Studied
Submitted
Supplied
Surpassed
Synthesized
Taught
Trained
Translated
Tutored
Utilized
Verified
Wrote
Examples of Action Words by Occupational Category
Clerical
Completed
Dispatched
Distributed
Enlarged
Executed
Generated
Implemented
Inspected
Monitored
Operated
Organized
Prepared
Processed
Purchased
Recorded
Addressed
Arbitrated
Arranged
Authored
Collaborated
Convinced
Corresponded
Developed
Directed
Drafted
Edited
Enlisted
Formulated
Influenced
Communication
Interpreted
Lectured
Mediated
Moderated
Motivated
Negotiated
Participated
Persuaded
Presented
Promoted
Proposed
Publicized
Reconciled
Recruited
Related
Secured
Sold
Spoke
Translated
Wrote
Creative
Acted
Awarded
Conceived
Conceptualized
Created
Customized
Designed
Developed
Directed
Established
Fashioned
Founded
Illustrated
Improved
Initiated
Innovated
Instituted
Integrated
Introduced
Invented
Originated
Performed
Pioneered
Planned
Redesigned
A program of Northwest Michigan Council of Governments
Approved
Arranged
Catalogued
Classified
Collected
Compared
Compiled
Rectified
Retrieved
Screened
Specified
Systematized
Sorted
Tabulated
Validated
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RÉSUMÉ & COVER LETTER GUIDE
Reshaped
Revitalized
Financial
Administered
Allocated
Analyzed
Appraised
Audited
Balanced
Budgeted
Calculated
Computed
Decreased
Developed
Forecast
Managed
Marketed
Planned
Projected
Researched
Verified
Northwest Michigan Works!
Helping
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Assessed
Assisted
Clarified
Coached
Counseled
Demonstrated
Diagnosed
Educated
Expedited
Facilitated
Guided
Motivated
Referred
Rehabilitated
Represented
Supported
Management
Accomplished
Administered
Analyzed
Assigned
Attained
Chaired
Conducted
Consolidated
Contacted
Contracted
Controlled
Coordinated
Extracted
Identified
Inspected
Interpreted
Interviewed
Investigated
Obtained
Reviewed
Searched
Summarized
Designed
Determined
Devised
Engineered
Eliminated
Enhanced
Fabricated
Installed
Maintained
Operated
Delegated
Developed
Directed
Established
Evaluated
Exceeded
Executed
Headed
Hired
Improved
Increased
Initiated
Oversaw
Planned
Prioritized
Produced
Recommended
Reviewed
Scheduled
Strengthened
Supervised
Trimmed
Surveyed
Systemized
Overhauled
Problem-solved
Programmed
Reduced
Refined
Retrieved
Solved
Trained
Research
Clarified
Collected
Consulted
Critiqued
Diagnosed
Evaluated
Examined
Experimented
Teaching
Adapted
Advised
Clarified
Coached
Communicated
Coordinated
Corrected
Demystified
Developed
Enabled
Encouraged
Evaluated
Explained
Facilitated
Guided
Informed
Initiated
Instructed
Persuaded
Stimulated
Trained
Technical
Assembled
Automated
Built
Calculated
Computed
Configured
WRITING YOUR RÉSUMÉ
Sample Résumé 1- BEFORE
Claire Williams
123 Castle St. Bellaire, MI 49615 * 231- 456-7890 [email protected]
Customer Service Representative
HIGHLIGHTS OF QUALIFICATIONS
– Over 15 years professional experience with the public
– Personable and persuasive in communication creatively with thousands of customers
from all cultures and economic levels
– Proven skills in persevering to solve customers’ problems
– Self-motivated and confident in making independent decisions
– Highly organized and detailed oriented with a proven ability to meet deadlines
RELEVANT EXPERIENCE
Customer Service Technical Support
• Technical support for cellular phones
• Resolved a wide range of customer problems, applying diplomacy/assertiveness to
customer issues, billing problems, culture/communication barriers, advising of best plans
for the customer’s needs
• Followed up by phone to make sure customers needs were met and in place
• Demonstrated ability to maintain composure and work efficiently in a fast paced.
environment while multi-tasking with computer applications for troubleshooting and
problem solving information.
• Consistently surpassed time and quality quotas/expectations of the companies policies
• Performed as roaming support for other employees and new hire training.
• Provided exemplary service to all customers. EMPLOYMENT HISTORY
Personal Caregiver- State of MI DSHS-Adult Care Div, MI 2004-2009
Technical Support/Customer Service Rep- AT&T Mobility, MI 2006-2008
Bus Driver- Edmonds School District, 2000-2004
Special Education Bus Driver- Cobb County School System, 1998-2000
Special Education Bus Driver- Gwinnett County School System ,1990-1998
EDUCATION
AA – Business Admin/Accounting
North Central Michigan College, Petoskey, MI MS Office & Basic Computer Courses
North Central Michigan College, Petoskey, MI
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Personal Care Service
• Proactive in identifying customer needs and putting them into service
• Organized all paperwork and records regarding individual and coordinated with
case worker
• Provided transportation to medical appointments and physical therapy
• Successfully searched and acquired needed equipment client could not afford from
local agencies
• Maintained clients personal records and insurance needs
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RÉSUMÉ & COVER LETTER GUIDE
Sample Résumé 1- AFTER
Claire Williams
123 Castle St. Bellaire, MI 49615 * 231- 456-7890 [email protected]
Customer Service Representative
Experienced professional with over 15 years providing service and support to the public.
Possesses confidence and patience to effectively communicate with thousands of customers from
all cultures and economic levels. Superior multi-tasking ability allows for troubleshooting while
using computer applications, maintaining a professional demeanor, researching, and resolving
issues. History of award winning performance in problem solving and ensuring customer
satisfaction. Self-motivated, exercises sensible judgment; highly organized and detailed oriented
with a proven ability to meet deadlines.
CORE COMPETENCIES
Call Center • Patient Services • Training • Needs Assessment • Staff Support • Communication
Professionalism • Courtesy • Problem Solving • Computer Applications EXPERIENCE
Customer Service Representative
State of MI DSHS-Adult Care Div, Bellaire, MI 2004-2009
Improved client’s quality of life; proactively identified customer needs and pursued appropriate
resources to alleviate issues. Provided transportation, partnered with case workers, organized
health-related paperwork.
• Pursued insurance appeals on the client’s behalf; encouraged client to pursue alternative medical options; efforts resulted in positive outcome and improved quality of life. • Recognized by case worker as “the best caregiver she has worked with in her
25-year tenure”.
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Technical Support/Customer Service Representative
AT&T Mobility, Alden, MI 2006-2008
• Provided a wide range of support for customers experiencing cellular phone issues.
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• Exercised professional demeanor and diplomacy with challenging customers; achieved customer satisfaction and maintained company loyalty. • Addressed billing problems, overcame communication and cultural barriers, advised
customers of best plans to meet their needs. Followed up to ensure satisfactory
resolution.
• Maintained composure, worked efficiently in a fast paced environment while
multi-tasking using computer applications to troubleshoot and obtain problem
solving information.
• Consistently met and/or exceed required call times and quality levels for the duration during tenure with the company. Recognized by management for providing exemplary service to customers; received certificate, monetary, team incentives and
recognition awards.
WRITING YOUR RÉSUMÉ
Claire Williams
Page 2
• Promoted to position of roaming support; assisted other employees and
contributed training of new hires.
BUS DRIVER/ SPECIAL EDUCATION BUS DRIVER
Edmonds School District, Edmonds, MI Cobb County School System, City, State Gwinnett County School System, City, State 2000-2004
1998-2000
1990-1998
• Collaborated with parents to create optimal routes to accommodate time constraints and individual situations.
• Instrumental in instituting additional training classes to educate drivers on student
issues and being better prepared for emergency situations. • Won yearly awards for attendance, years without accidents, and for acting to save a child’s life.
EDUCATION
Associate Of Arts
Business Administration/Accounting Ms Office & Basic Computer Courses North Central Michigan College, Petoskey, MI
North Central Michigan College, Petoskey, MI
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RÉSUMÉ & COVER LETTER GUIDE
Sample Résumé 2- BEFORE
Tim Henderson
[email protected]
123 Castle St, Lake City, MI 49651 231 456 7890 • 231 098 7654
OBJECTIVE
Seeking position with construction management.
PROFESSIONAL EXPERIENCE
Rockford General Construction
Cadillac, MI 2008 - Present
Construction Manager
• Responsible for the planning and construction of residential homes.
• Responsible for several renovation projects.
• Provided estimates to clients regarding the costs involved in each project.
• Secured materials working closely with vendors.
• Supervised the onsite teams.
• Worked closely with architects to obtain permits and dealt with inspectors and
government reps.
Kennedy, Inc., Cadillac, MI 2000 - 2008
Project Engineer
• Oversaw engineers and technicians.
• Worked closely with designers to complete projects.
• Responsible for scheduling all projects and developing estimates for clients.
• Developed in circuit test systems, electro mechanical assemblies and
electronics components.
• Sourced and approved new suppliers and vendors establishing good
working relationships.
• Provided technical advice as company representative at trade shows.
• Implemented cost reduction programs.
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Senior Mechanical Engineer 2000 - 2005 • Designed conveyors, gear drives and linear motion equipment.
• Created an automated board handler.
• Developed manufacturing methodologies.
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Weaver Construction Cadillac MI 1995 - 2000
Senior Designer
• Designed valves and pipe supports for construction projects.
• Selected equipment and sourced from vendors and suppliers.
EDUCATION
Certificate in Construction Management, AS in Precision Mechanics, Baker College, Baker College, Cadillac, MI Cadillac, MI
WRITING YOUR RÉSUMÉ
Sample Résumé 2- AFTER
Tim Henderson
[email protected]
123 Castle St, Lake City, MI 49651 231 456 7890 (home) • 231 098 7654 (cell)
SUMMARY
Talented and accomplished construction management professional with extensive
background in project management and mechanical engineering.
Proven ability to carry out all aspects of construction project management including scheduling,
procurement, estimating, site supervision, and budget control. Consistent record of completing
projects on time and within budget. Able to coordinate multiple projects and teams
simultaneously. Familiar with plumbing, boiler installations, general construction, pipe design,
equipment installation, and more. Excellent leadership and reporting skills.
PROFESSIONAL EXPERIENCE
Rockford General Construction, Cadillac, MI 2008 - Present
Construction Manager
• Planned and managed residential construction and renovation projects ranging up
to $5 million.
• Performed all scheduling, estimating, materials procurement, vendor management, and onsite supervision for up to three projects simultaneously.
• Coordinated project teams and subcontractor teams as large as 30 persons per site.
• Oversaw complete project life cycles, working with architects, obtaining permits,
serving as liaison to inspectors and other local government representatives, and
reporting directly to owner.
Senior Mechanical Engineer 2000 - 2005 • Designed conveyors, gear drives, linear motion equipment, fixtures, parts, assemblies, and more.
• Recognized for creating automated board handler widely preferred by customers.
• Formulated and implemented new manufacturing methodologies to
enhance productivity.
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Kennedy, Inc., Cadillac, MI 2000 - 2008
Project Engineer (2005 - 2008)
• Delivered effective project management, overseeing teams of engineers, designers, and technicians. Performed scheduling, job estimation, and complete project direction for electronics company.
• Designed and development new in-circuit test systems that became company’s number one product, producing $125 million in worldwide revenue.
• Developed electro-mechanical assemblies and electronics components according to ANSI standards.
• Evaluated and approved new vendors and suppliers, as well as new technologies.
• Consulted with divisions worldwide on design issues and field installations.
• Represented company at domestic and overseas tradeshows as technical consultant.
• Developed cost reduction programs in several areas that resulted in 20% - 35% savings in specific product areas as well as in overall company operations.
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RÉSUMÉ & COVER LETTER GUIDE
Sample Résumé 2- AFTER
Tim Henderson
Page 2
Weaver Construction, Cadillac MI 1995 - 2000
Senior Designer
• Designed and specified piping, valves, and pipe supports for major ($300 million)
construction projects. Prepared layouts, selected equipment, and assisted
with installations.
• Created models and carried out QA processes that eliminated majority of change orders.
EDUCATION
Certificate in Construction Management, Baker College, Cadillac, MI (in progress) AS in Precision Mechanics, Baker College, Cadillac, MI
TRAINING
Managing Multiple Projects, Objectives, and Deadlines
Total Quality Management
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ADDITIONAL INFORMATION
Computers: Windows, UNIX, MS Office, PowerPoint, Project, Acrobat, AutoCAD, ProE, SolidWorks
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WRITING YOUR RÉSUMÉ
Résumé Layout
The layout and design of your résumé is as significant as the content. Before reading a single word, the layout
of your résumé has made an impression on the employer. The appearance of your résumé reflects on
your professionalism.
Length
• One or two page résumés are suitable for most job seekers.
• Consider a One-Page Résumé if:
– You have fewer than 10 years of experience. – You’re pursuing a radical career change and your experience isn’t relevant to your new goal. – You’ve held one or two positions with one employer.
• Consider a Two-Page Résumé if:
– You have 10 or more years of experience related to your goal. – Your field requires technical or engineering skills, and you need space to list and prove your technical knowledge and accomplishments.
• Three or more pages may be required at the senior level.
• Multiple page résumés should not be stapled. Include your name and page number at the top of any
additional pages.
• Job-seekers should never sacrifice readability (tiny type, narrow margins) just to squeeze a résumé into a certain number of pages.
• When a résumé spills onto an additional page, it should fill up at least half of that page. If not, try
to condense.
Font
Your résumé needs to be readable and legible not just for human eyes, but also computers. Keep in mind when
selecting a font and font size, that your résumé may be faxed, scanned, emailed as an attachment, etc. The font
size should be between 10 and 12 point depending on the font you select. Fonts in the serif or sans serif family
are readable and professional.
Font Family
Minimum Size
Times New Roman
Serif
11pt.
Bell MT
Serif
11pt.
Bodoni MT
Serif
11pt.
Courier New
Serif
11pt.
Garamond
Serif
12 pt.
Georgia
Serif
11pt.
Goudy Old Style
Serif
12 pt.
Arial
Sans Serif
11pt.
Arial Narrow
Sans Serif
12 pt.
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Font
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RÉSUMÉ & COVER LETTER GUIDE
Font
Font Family
Minimum Size
Century Gothic
Sans Serif
10 pt.
Gill Sans MT
Sans Serif
12 pt.
Lucida Sans
Sans Serif
11pt.
Tahoma
Sans Serif
11pt.
Trebuchet MS
Sans Serif
11pt.
Verdana
Sans Serif
11pt.
Electronic vs. Print Résumé
Job seekers need both an electronic résumé and one printed on paper. Many employers prefer to receive
résumés electronically, yet paper résumés are still necessary for faxing, networking, job fairs, interviews, etc. Résumés should be printed on white, ivory, light grey or beige paper. Multiple page résumés need to be printed
one sided. Northwest Michigan Works! provides customers with professional paper for printing résumés, along
with matching envelopes.
There are several ways to format your electronic résumé. In most situations, a résumé in either of the following
formats should work.
ASCII format with line breaks
ASCII (American Standard Code for Information Interchange) allows databases and character-recognition
software to read your résumé without the confusion caused by formatting. In Microsoft Word, use the “Save As” command; save your résumé as Plain text (name it differently from the first version). In the dialogue box that appears, choose “Other Encoding” and select US-ASCII and click the “Insert line breaks” checkbox.
ASCII format without line breaks
This format is convenient for uploading a résumé to an online database when you have to cut and paste the information into fields. In Microsoft Word, use the “Save As” command; save your résumé as Plain text (name it differently from the first version). In the dialogue box that appears, choose “Other Encoding” and select US-ASCII.
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Rich Text Format
Employers may request your résumé in Rich Text Format. In Microsoft Word, use the “Save As” command, select Rich Text Format. This preserves type treatments.
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PDF
This format is used by Adobe Acrobat Reader and preserves the look of a document. PDFs are created with Adobe Acrobat. Documents can also be converted to PDF format through Google Docs.
When sending your cover letter and résumé electronically, try to find out if the employer would prefer them as
attachments or in the body of your email. If you can’t determine a preference, send them both ways in a single
message.
WRITING YOUR RÉSUMÉ
Sending as Email Attachments
• Save your résumé and cover letter in RichText Format (RTF) or convert to a PDF.
• Name both your résumé and cover letter with descriptive names, such as JHarrisCvrLtr and JHarrisRésumé, not CoverLetter and Résumé.
• The documents will appear close together and be easier to find in your files if they start with the same name, such as JHarris, in the above example.
• Send the documents electronically to yourself and/or a friend to make sure they are easy to open and that the formatting is correct.
• In the subject line of the email, put the name of the position you are applying to.
• In the body of the email, briefly say why you are writing. Ask the employer to contact you about any trouble opening the attachments.
Dear Mr. Rogers:
I am applying for the position of Grant Writer at Friends of the Earth, which
I saw posted recently on the Michigan Talent Bank. I am extremely
enthusiastic about this opportunity and believe I am well qualified.
The job posting specifies needing strong writing skills. As an English major,
writing tutor, and a volunteer grant writer for a local non-profit, I have
become a skilled writer with a variety of experience.
My cover letter and résumé appear below, and are also attached. Please let
me know if you have any trouble opening the attachments. Thank you for
your consideration.
Sincerely,
Justin Harris
• Paste your cover letter a couple spaces below your introduction.
• A couple spaces below the cover letter, paste your résumé (plain text or ASCII)
• Send the email to yourself and/or a friend to check for problems before sending to an employer.
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Sending in the Body of the Email
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RÉSUMÉ & COVER LETTER GUIDE
Google Docs
Google Docs (http://docs.google.com) is a free, web-based office suite where you can create and store
documents, spreadsheets, and presentations. All that is required to access Google Docs is a free
Google account. You can either create your résumé with Google Docs or upload an existing résumé. Once your résumé is on
Google Docs, you can link to it, embed it in a web page, email it, convert it to a PDF, and more.
Create a résumé with Google Docs
1. Sign into Google Docs at http://docs.google.com.
2. Click on Create.
3. Select Document to write your résumé as you would in any word processing program; or
Select From Template and choose a résumé or cover letter template.
4. Once your résumé is written, edited, and proofread, continue to step 7 in the Upload instructions.
Upload an existing résumé with Google Docs
1. Once signed into Google Docs, click the icon next to Create
2. In the drop down menu, select Files.
3. Select your résumé and click Open (Google Docs accepts most file formats).
4. Select your conversion options. Converting your résumé to the Google Doc format will enable you
to edit.
5. Click Start Upload.
6. Click the link with the title of your résumé to view the document. You can write and edit just as you would with a word processing program.
7. Once your résumé is complete, choose sharing options under the File menu.
a. Share- grant access to others
b. Publish to the Web- you can have your résumé automatically republish when changes are made.
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i.Searchable through Google
1. Under share settings, select “Public on the web”
c. Email collaborators
d. Email as an attachment
8. Also under the File menu, you can easily download your résumé to different formats, including RTF, Text, Word, and PDF.
WRITING YOUR RÉSUMÉ
Rules
There are many rules, guidelines, and dos and don’ts for writing résumés, but few universal, concrete rules.
Varied advice is the result of differing personal preference, industry, geographical location, type of work, etc.
If you asked 10 employers to list the absolute rules for writing a résumé, while there would certainly be many
similarities, no two lists would be identical. The same would hold true for professional résumé writers,
recruiters, workforce development professionals, etc.
Rules that are absolute:
• Proofread your résumé AND have someone else proofread it as well. Misspellings, grammatical
errors, and typos are unacceptable.
• Be honest. Do not give exaggerated claims of duties, experiences, or education.
• Include your name and contact information.
• Do not use an unprofessional email address.
• Do not include any negative information
Rules that are widely accepted:
• Format your résumé so it is easy to read, pleasing to the eye, and has the most relevant information on top.
• Use active verbs, adverbs, and adjectives that are strong and show action to demonstrate your achievements, abilities, and skills.
• Use keywords.
• Use specific examples to highlight your accomplishments. Include numbers and percentages when
ever possible.
• Be consistent, particularly with verb tenses. For prior employment, or for prior duties at a current
employer which you no longer perform, all verbs would be past tense. Example: Organized, typed, filed, supervised, etc. If describing current employment, use present tense. Example: Organize, type, file, supervise or responsible for organizing, typing, filing, supervising,
• Customize your résumé to the position you are applying for.
• Do not just list prior job duties; highlight skills, talents and accomplishments.
• Pay attention to detail and follow directions of the job posting
• Do not assume the reader recognizes abbreviations or acronyms.
• Remember to use action verbs/words when describing job duties. This allows the reader to picture you in their mind at your work station. • Do not include personal information, such as; height, weight, age, date of birth, place of birth,
marital status, sex, ethnicity/race, health, social security number, reasons for leaving previous job(s), names of former supervisors, specific street addresses or phone numbers of former
employers, pictures of yourself, salary information, or any information that could be perceived as controversial, such as religious or political affiliations.
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RÉSUMÉ & COVER LETTER GUIDE
Résumés and Social Media
Social media platforms such as Facebook, LinkedIn and Twitter are another way job seekers gain access to
potential employers, network, search for jobs, market strengths, and more.
Local employers often check out a candidate’s online presence. They look at Facebook and LinkedIn primarily. Below is a brief explanation of the most popular social networking sites.
LinkedIn
LinkedIn is a business-oriented networking tool that lets you build a résumé-like profile and use it to connect with others, as well as research and share information. LinkedIn is used to:
• Network with current and former colleagues and supervisors, professional groups, and friends.
• Ask for and give recommendations.
• Conduct job search activities (look for jobs, post your résumé, etc.).
• Conduct research on companies.
• Track what people are saying about hot business trends and topics.
• Ask questions and get answers from the network.
Twitter
Twitter is a general networking tool that lets you build a brief, 160-character profile called a “handle;” follow people and activities; and send related messages called “tweets.” Twitter allows you to:
• Track what people and companies are doing and saying by following their “tweets”.
• Send brief messages with attachments files (a brief cover “tweet” announcing your new website,
for example).
• “Tweet” requests for information or referrals.
• Share your résumé using dedicated, third-party software.
Facebook
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Facebook is a personal networking tool that lets you build a personal page or “wall” which you share with
others whom you “friend.” Facebook is used to:
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• Connect with friends.
• Connect with favorite groups or companies.
• Share photos, videos, and links to items of interest.
• Write short notes or longer documents on the items you are sharing.
Create an effective profile by following the same strategies you would for creating a powerful résumé. Remember
that your résumé and your social networking profiles are important ways of communicating your brand.
Incorporate social media in your job search using the following tactics:
WRITING YOUR RÉSUMÉ
Link to Social Media
More and more résumés now include a social media link to Facebook, Twitter and/or LinkedIn profiles alongside
other contact details. LinkedIn is used most often as it is a professional social network which can show
employers what value you can bring to the business. By allowing employers to learn more about you and by
making yourself more transparent, employers may feel more comfortable hiring you.
You can even use social media to find employers and get your résumé to them through these platforms. For
example, by creating a LinkedIn profile you can upload your contacts from your email address book which is
then used to create and build your network. Use the search feature to find companies or job opportunities and
compare with your contacts to see who in your network can pass your résumé onto an employer or even
introduce you to a contact within an organization.
Be Consistent
It is vital not to have any discrepancies between your résumé and online profiles. Inconsistencies could damage
your chances of being considered for a position. Employers may consider you dishonest or inattentive to detail.
Make sure you keep track of all your profiles and jobsites where you have uploaded information and update them
regularly.
Be Concise
It is becoming increasingly common to use résumés to fill out social media profile sections such as ‘about me’
and ‘work experience’. However, it’s important to select the most important aspects to summarize the key points.
This will help provide a concise outline of your résumé with all the important and relevant information employers
need. Don’t overload your profile or make it look cluttered.
Review
Finally, make sure you give your social profiles a thorough review. Remove any incriminating posts or updates,
basically anything which may reflect negatively on you. For example with Facebook you can pick and choose
what certain people see. It’s important to remember that first impressions count online as well as face to face.
Present yourself in a positive way and double check every profile for any spelling mistakes or grammatical errors.
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RÉSUMÉ & COVER LETTER GUIDE
Addressing Specific Types of Job Seekers
Entry Level Job Seekers
Entry level job seekers, including youth, often face the challenge of lacking real world experience. A functional
résumé works well for entry level positions since it focuses on skills while downplaying work chronology.
Tips
• Supplement little to no work experience with past volunteer work, internships, transferable skills, etc.
• Do your homework and target jobs for which you are currently qualified, or able to qualify for with some
on-the-job-training, if offered. • Express a willingness and desire to be trained and, if applicable, an understanding that working your way up in the organization takes time.
• Explain short term employment (e.g., left for school, held position while attending college, seasonal
work, etc.).
• Remember that if something is factual, it’s not boasting. So if you won an award, broke a school record, had a high grade point average overall, or in a class that is job-related, include this information on the
application or in your cover letter. • Also include other information and extra-curricular activities that demonstrate tenacity, the ability to set and accomplish goals, and/or talents you may possess. Examples could include:
– Captain of the tennis team
– Fluency in a second language
– Working your way through college
– Perfect, or exceptionally good attendance at school
Reentering the Workforce
Regardless of the reason why, reentering the workforce is going to require a résumé that highlights your key
achievements, even those that were some time ago. A functional or combination résumé are good format
choices for those reentering the workforce.
Tips
• Make it clear that your expertise and technology skills are up-to-date. This negates the automatic impression that your technology abilities are stale.
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• Stress your current expertise to assure employers that your abilities are still relevant.
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• Help to clarify your employment gaps by stating anything you did that was noteworthy–even if unpaid–and why these activities bring value to a new employer.
• Think about what you’ve learned while away from the job market. Really think about it, and be creative. Did you manage your family’s finances? If so, did you teach yourself Quicken? These are absolutely skills that can be put on a résumé.
WRITING YOUR RÉSUMÉ
• Prove you’ve still been moving forward. Even though you have not been working per se, you can and must demonstrate you have still been progressing during your time away from the job market. Prove that you have learned new skills, or even better that you have been doing other things to stay active.
• Prove you are ready to jump back in. And prove that the (re)learning curve will not be steep. Technological advances will most likely be the biggest barrier in many fields. Take classes or do research to get as up to date as possible.
Older Workers
Statistics from the U.S. Bureau of Labor Statistics reveal that workers over 50 remain unemployed longer than
those who are younger. The way a résumé is crafted can quickly reveal to an employer your age or signal to an
employer you are not current with today’s competitive workplace.
Tips
• Do not use outdated salutations in cover letters such as:
– Dear Sirs:
– Dear Gentleman:
• Do not include a fax number in your contact information or e-mail address that indicates digits that can signify a year, such as “molly55. ” Some employers consider “@aol.com” e-mail addresses old school.
• Don’t make your years of experience the focal point of your top summary. Eliminate phrases such as “over 25 years of experience” or “seasoned professional.” If you have had a 25-year career but the last 10 years have been in a specific industry or function, focus on that rather than the total number of years.
• Dedicate more space to explaining your recent experience. Weight the résumé toward your most recent experience (the past 10 years).
• For a one-page résumé, your more recent experience should take up at least half of the page. For a two-
page résumé (often necessary for someone with more than a 10-year work history), the more recent
experience should generally take up the entire first page.
Overqualified
The main concerns employers have with job candidates who have higher level qualifications than the job
demands include:
• They won’t be challenged and will quickly become bored by the job.
• They are going to expect a higher salary than is budgeted.
• They are only considering the job because the job market is tight. As the recession eases they will leave for a job that is a better fit.
• Their manager, who may be younger or less experienced, will have a difficult time supervising them.
• The candidate has been a manager or executive, and won’t adapt well to taking orders.
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• Eliminate ancient phrases. Avoid phrases on the résumé such as “references available upon request”,
“responsible for,” “duties included,” “managed day-to-day operations,” and “out-of-the-box thinker.” These phrases are old and tired — the opposite of the impression you are trying to convey.
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RÉSUMÉ & COVER LETTER GUIDE
Tips
• Elaborate on roles that are relevant to the job you are applying for and deemphasize the rest.
• In your cover letter be sure to present the reasons why you are interested in a job that requires a lower level of education or experience than you possess.
• Stress the advantages you bring. Will your experience allow you to “hit the ground running”? Do you have the good judgment and superior interpersonal skills of a seasoned professional? Have you amassed a rich network of connections in your field? Do your qualifications enable you to perform additional functions that someone without your background could not?
• Focus more on your relevant skills and abilities than on job titles.
• Reveal financial advantages of hiring you with specific achievement statements demonstrating how you increased revenue generation and/or cut costs/realized increased savings.
• Demonstrate loyalty. One method to attempt to overcome the fear that you will leave as soon as a better
offers comes along is to point to your longevity with previous employers.
Résumé Review
But, “it’s just a typo” some people may think. Anyone can make an honest mistake, right?
The harsh reality is that an innocent error can raise concerns about an applicant that has submitted an otherwise
excellent résumé. It can imply that the applicant isn’t concerned about details, isn’t interested enough to take the
extra steps necessary to submit a perfect résumé, or is simply careless.
After working on your résumé so extensively, it is easy to miss your own mistakes. Therefore, it is critical that
you take extra care to complete a thorough proofing process and correct any errors.
Proofreading Tips
• Use spell check. Just don’t rely on it. If a word used is the wrong one, but is spelled correctly, a spell checker will not flag it as wrong. For example, a spell checker can’t identify misused real words. It won’t pick up “their” if used instead of “they’re” or the use of “identify” instead of “identity” and similar errors. Spell checkers are also unable to identify words that were omitted entirely.
• Proofread from a physical copy. Do not proofread on your computer monitor. Research shows that
proofing on screen does not catch nearly as many errors as when proofing from a hard copy. If you
absolutely have no choice but to proof it online, be sure to enlarge your text for easy reading, and proof your writing slowly by reading line by line.
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• Pass your résumé by someone else’s eyes. Ask someone with strong English skills to proof your work. Often an objective person is able to easily catch errors that you missed when proofing yourself.
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• Proofread slowly. Once your résumé is completed, it’s often assumed to be ready to submit after a very quick glance through it. In reality, very thorough proofing takes a good deal of time.
• Use a dictionary. Be certain that your word choices are correct.
• Read each line aloud. Listen for phrasing. Does it flow awkwardly or sound strange when read aloud? It’s not unusual for errors to be caught this way.
• Read from the bottom up, reading backwards. When you view your own words in their intended order, you can sometimes see what you “think” you see, rather than the words that are actually there. When you proof WRITING YOUR RÉSUMÉ
from the bottom up, you are reading out of context and are much more apt to recognize errors.
• Use a straight edge ruler or even a piece of paper to proof line by line, one at a time. Then, within each line, proof carefully word by word. Avoid the temptation to rush ahead and skim quickly.
• Check punctuation closely. It is important to use commas, semi-colons, and other punctuation consistently and correctly. Using accurate punctuation is a problem area for many job applicants.
• Confirm that bullet points are written in a consistent format. Do all bullets end with a period or not? Begin each bullet with capital letters or not? All start with a verb? Be sure you’re consistent.
• Review one more time with a fresh perspective. You will see things differently by allowing a day or two to go by since last reviewing your résumé.
Résumé Bloopers
Proofread your résumé to avoid errors like these:
What a difference a letter makes:
• Revolved customer problems and inquires.
• Consistently tanked as top sales producer for new accounts.
• Dramatically increased exiting account base, achieving new company record.
• Participated in the foamation of a new telecommunications company.
• Promoted to district manger to oversee 37 retail storefronts.
• Seeking a party-time position with potential for advancement.
• B.A. in Loberal Arts
• Ability to meet deadlines while maintaining composer.
• Thank you for your consideration. Hope to hear from you shorty.
• Received a plague for Salesperson of the Year.
• Reason for leaving last job: maturity leave.
• Demonstrated ability in multi-tasting.
• Instrumental in ruining entire operation for a Midwest chain store.
• As indicted, I have over five years of analyzing investments.
Standing out for the wrong reasons:
• Extensive background in public accounting. I can also stand on my head!
• Let’s meet, so you can “ooh” and “ahh” over my experience.
• I perform my job with effortless efficiency, effectiveness, efficacy and expertise.
• Objective: I want to play a major part in watching a company advance.
• Finished eighth in my class of ten.
• Objective: I would like to work for a company that is very lax when it comes to tardiness.
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• Work experience: Responsibilities included checking customers out.
• Experience: My father is a computer programmer, so I have 15 years of computer experience.
• Education: I have a bachelorette degree in computers.
• Bi-lingual in three languages.
• Skills: Strong Work Ethic, Attention to Detail, Team Player, Self Motivated, Attention to Detail.
• Professional headline: 1 year old marketing executive
• Objective: To have my skills and ethics challenged on a regular basis
• Education: College: August 1880 to May 1984
• Graduated in the top 70 percent of my class.
• Any interruption in employment is due to being unemployed.
• Worked successfully on a team of one.
• My dream job would be as a professional baseball player, but since I can’t do that, I’ll settle on being an accountant.
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• Grate communication skills.
WRITING YOUR RÉSUMÉ
Résumé Checklist #1
YES
NO
Appearance/Style
Is your résumé visually appealing?
Completeness/Length
Is your résumé complete, but not too long?
Content/Layout
Does your résumé contain all the relevant information?
Focus
Is your résumé sharply focused to your job goal?
Format/Approach
Are you using the proper format -- and do you need more than one format -for your situation?
Perspective
Does your résumé have what it takes to get noticed by employers?
Professionalism/Integrity
Is your résumé free of errors?
Use of Accomplishments
Have you identified one or more accomplishments for each experience?
Use of Keywords/Action Verbs
Have you included keywords and action verbs in your résumé?
Résumé Checklist #2
Five Second Review
Is your résumé visually appealing?
Is your résumé neat, clean and pleasing to the eye? Is it easy to skim
information quickly?
Is the text and white space balanced on the page?
Are the margins even and not too narrow or too wide?
Is it printed on high quality, neutral color paper?
YES
NO
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Versions
Do you have both printed and electronic versions of your résumé?
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RÉSUMÉ & COVER LETTER GUIDE
Fifteen Minute Review – Overall Appearance
YES
NO
YES
NO
YES
NO
Do you have at least 1-inch margins on top, bottom and sides?
Does your résumé have enough white space between sections/lines?
Did you use an easy to read font?
Did you use just one font?
Are you using consistent headings, boldface, punctuation and spacing
throughout the document?
Is your choice of résumé format easy to read and consistent?
Do you have zero tolerance for errors and misspellings?
Did you eliminate artwork, photographs, cutesy bullets, fancy type and
colored ink?
Is the length appropriate for your experience?
Organization
Does the layout and organization showcase your skills and experience to
their best advantage?
Are your section headings clear and related to the target/objective of
your résumé?
If you used a chronological résumé format, did you list jobs, internship and
other experience in reverse chronological order (starting with the most recent
and continuing back in the past)
Did you omit references on your résumé?
Content
Did you include an appropriate email address?
Is it easy for the employer to see how you meet the specific job
requirements/qualifications?
Are the descriptions of your experience, skills and knowledge related to the job?
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Did you include unpaid, volunteer, internship and classroom experience as well
as paid experience?
Did you begin descriptions with an action verb?
Are your descriptions brief?
Whenever possible, did you use key industry words and/or words related to
the job description?
Did you give examples of your demonstrated proficiency with skills/knowledge
related to the job?
Did you include details that make you stand out from other applicants?
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WRITING YOUR RÉSUMÉ
Content cont.
YES
NO
Did you use present and past tense correctly?
Did you avoid using personal pronouns?
Did you use capitalization and punctuation consistently (either periods at end
of all bulleted phrases or none at the ends)?
Did you avoid abbreviations (exception for state names), acronyms, and jargon
that is not commonly understood or standard for the industry you
are targeting?
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COVER LETTERS
& MORE
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COVER LETTERS & MORE
Cover Letters
A cover letter introduces you and your résumé to employers. It is the first document an employer sees, so it is
often the first impression you will make. Every résumé should be accompanied with a cover letter.
Your cover letter:
• Tells the employer what type of position you are seeking. • Entices the reader to learn more about you by reading your résumé. • Provides or expands your résumé objective and/or job-search goal. • Allows you to go in-depth about important experiences/skills and relate them to the job requirements.
• Gives you an opportunity to impress employers by showcasing your knowledge about the company
and/or industry. • Shows how well you express yourself. • Provides a sample of your written communication skills.
A cover letter, just like a résumé, is a marketing tool that should be customized to the employer and clearly sell
them on what you can bring to their organization. Effective cover letters are personalized and demonstrate that
you have taken the time to research the company.
Types of Cover Letters
There are several types of cover letters that serve different purposes. The most common types of cover
letters include:
Application cover letter
An application letter is written in response to a specific job opening. This letter is used to formally apply for the position, and show the employer how your qualifications match what the position requires. Use the
position description and your research about the organization to compose your letter.
Prospecting cover letter
A prospecting letter, also known as a letter of inquiry, accompanies your résumé when you’d like to apply to a specific company and do not know if they have any current openings. These letters are structured similarly to the application letter, but focus on how your qualifications match the work environment rather than
focusing on a specific position.
Networking cover letter
A networking letter is written to approach individuals for career information, advice, and referrals.
Networking letters are used to generate information interviews, not job interviews. Your letter must express your sincere interest in meeting with a specific individual, and describe who you are and the intended purpose of your visit. Additional Resource: Northwest Michigan Works! Job Search Guide: NETWORKING.
Referral cover letter
A referral cover letter is used to mention a mutual connection when you are applying for a job. When have been referred to a potential employer by a colleague, friend or acquaintance it’s important to mention this mutual contact, by name, in the first paragraph of your cover letter.
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RÉSUMÉ & COVER LETTER GUIDE
Cover Letter Structure
A cover letter should be one page long and usually consists of three to four paragraphs.
Introduction- The Grab
The first or introductory paragraph presents the reader with immediate and focused information
regarding the position you are pursuing and a few core competencies that demonstrate your strength. If you
are applying for a particular position, identify both the position for which you are applying and the source from which you learned about it. When writing a prospecting letter indicate the type of position you are seeking, and inquire about similar opportunities within the organization. This is also a good place to show off your knowledge about the organization and point out why you are interested in that particular organization.
Body- The Hook
Take your knowledge of the organization and match it with your interests, skills, and experience. In an
application letter, explain why/how your qualifications fit the position description. If you are inquiring about possible opportunities, concentrate on your qualifications for the position you desire as well as your interest in the field in general. In both types of letters, extract a couple of examples from your résumé to support your statements. Use aspects of your experience, volunteer work, and education that would be of interest to the company. Refer to your résumé, but do not repeat details from your résumé.
Based on your experience and qualifications, briefly state what contributions you can make to the company or what qualities you bring into the workplace. Also, provide a couple of specific reasons for your interest in
working for this particular organization. Use reasons based in your research of the organization rather than simply stating that you want to work in the field.
Relate yourself to the company, giving details why you should be considered for the position. Continue
expanding on your qualifications while showing knowledge of the company.
Closing
Finally, you will want to request an interview and indicate your availability. While many people state that they are looking forward to hearing from the organization, it is a good idea to suggest that you will contact him or her within one or two weeks to set up a time that is convenient. This allows you to be responsible for
following up rather than leaving it to the employer.
Keep in mind these tips when writing your cover letter:
• Use the same paper for the cover letter as your résumé.
• Be sure to address the letter to the person who could hire you. If you do not know the name, call the company and ask for the name of the hiring manager. It is important to show that you care enough about the job to do some research.
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• Show that you know a little about the company, that you are aware of their current situation,
interests, or priorities.
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• Express your enthusiasm and interest in the company and position.
• Project warmth and friendliness while still being professional. Avoid any generic phrases such as, “Enclosed please find…”
• Set yourself apart from the crowd. Identify at least one thing about you that is unique – something that distinguishes you AND is relevant to the job.
• Be specific about what you are asking for and what you are offering. Make it clear which position you are applying for and what experience or skills you have that relates to that position.
• Take the initiative about the next step whenever possible, and be specific.
• Proofread!
COVER LETTERS & MORE
Sample Application Cover Letter
Richard Jennings
8009 Mountain Blvd.
Interlochen, MI 49643
(231) 234-5678
July 1, 2012
James Lawler
Director of Operations
XYZ Company
780 Park Street
Traverse City, MI 49694
Dear Mr. Lawler,
I read your advertisement for a marketing manager with great interest. If you are seeking to
augment your leadership team with an experienced and accomplished marketing professional
known for breakthrough results, please consider my enclosed résumé.
As JKL Company’s marketing manager since 2008, I direct all phases of both the creative and
technical elements of marketing initiatives including data mining, brand creation, print/Web
collateral development, lead generation, channel partner cultivation, and customer
segmentation/profiling.
Perhaps most importantly, I offer a history of proven results, as evidenced by the following
marketing accomplishments for my current employer:
• Captured a 28% expansion in customer base since 2008, achieved during a period of overall decline in the retail industry.
• Led national marketing campaign (comprised of trade show, media and PR
initiatives) of company’s newly launched technology services division.
• Developed and executed SEO strategy that achieved and sustained top 3 rankings on Google and Yahoo! (organic, nonpaid results) for key product search terms.
• Oversaw creation of new company logo and rebranded 100+ products to cement a cohesive corporate identity and support new company direction.
Given the opportunity, I’m confident in my ability to achieve similar groundbreaking marketing
results for XYZ Company.
A copy of my résumé is enclosed. I plan to call your office next Monday to inquire about when we
could meet, and I look forward to speaking with you in person about this position.
Sincerely,
Richard Jennings
Enclosure: Résumé
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RÉSUMÉ & COVER LETTER GUIDE
Sample Prospecting Cover Letter
Joe Seeker
909 E. Lincoln Street
Petoskey, MI 49770
May 11, 2012
Ms. Lynn Smith
Plant Supervisor
Advanced Technologies
9100 Industrial Park Drive
Petoskey, MI 49770
Dear Ms. Smith,
Your plans to double your plant’s capacity, as outlined in the May 9, 2012 Petoskey News Review
article impressed me. I am very interested in working for Advanced Technologies as a machine
maintenance person and feel I could contribute to your expansion plans.
I have over four years experience in machine maintenance and recently completed a six-month
machine maintenance training program at North Central Michigan College. In addition, I have
been a machine operator for six years on a production line, so I am keenly aware of the
necessity to minimize equipment down-time through a planned and thorough machine
maintenance program.
My résumé is enclosed for your review. I am prepared to provide additional facts concerning my
qualifications for a machine maintenance position and will call you early next week to arrange an
appointment.. You may reach me by phone at (231)922-3777 or by e-mail at [email protected].
Thank you for your consideration.
Sincerely,
Joe Seeker
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Enc: Résumé
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COVER LETTERS & MORE
Sample Referral Cover Letter
Christine White
235 W. Second St.
Manistee, MI 49660
(231) 723-4444
January 7, 2011
David Myers
Vice President
Fulton Engineering Corporation
124 Madison Street,
Manistee, MI 49660
Dear Mr. Myers,
John Bird, the Director of Data Systems at Ottings Engineering Company informed me that you
are looking for someone to direct your new management information system.
Please review résumé for your consideration. During the past 10 years I have developed and
supervised a variety of systems. I have worked at both the operational and managerial levels and
know how to develop systems appropriate for different types of organizations.
I would appreciate an opportunity to visit with you and examine your operations. I will call you
next week to make arrangements for a visit.
I look forward to speaking with you next week.
Sincerely,
Enc: Résumé
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Christine White
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RÉSUMÉ & COVER LETTER GUIDE
Sample Networking Cover Letter
Robert Burns
235 Lake Dr. St.
East Jordan, MI 49727
(231) 745-4444
August 7, 2012
Amanda Brown
Up North Physical Therapy
124 15th Street,
East Jordan, MI 49727
Dear Ms. Brown,
I am very interested in pursuing a career in physical therapy. I would love the opportunity to
schedule an informational interview with you to learn more about the field, more about how you
got involved in this career, and the day-to-day activities of a physical therapist.
I was fascinated with the approach to physical therapy that you describe in your blog postings
on PhysicalTherapyBlog.com, and I felt you would be one of the most enlightening people in the
field that I could possibly interview.
I know that you must be quite busy, so I assure you I will be brief -- taking up no more than 30
minutes of your time.
I will contact your office next week to inquire about a convenient time for scheduling this
informational meeting. You can also reach me at 231-745-4444 or at [email protected].
Sincerely,
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Robert Burns
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COVER LETTERS & MORE
WORKSHEET
COVER LETTER
Use this worksheet to gather the necessary information to create a cover letter. Once
you have answered the questions, put the information in letter format.
PREPARATION
Based on the job posting and what you know about the job, what is the company looking for in
a candidate? (What are they buying? What problem are they trying to solve? What experience,
results, skills, approach, and abilities do they need?)
Who are you sending the letter to?
OPENING PARAGRAPH
What is the exact title of the job? How did you discover the job was available? (e.g., job board, internet, referral, etc.) AA program
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Why are you interested in this particular job and company? (e.g., type of work, location,
reputation, opportunities, etc.) MIDDLE PARAGRAPH
What do you have that matches those needs?
(Experience, education, results, skills, approach, abilities)
Determine the three to five areas that are the highest priority to the company.
1.
2.
3.
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4.
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5.
Create a few short statements that include action verbs and key words from job description.
COVER LETTERS & MORE
CLOSING PARAGRAPH
What do you want to happen after you send the résumé? (An interview, a phone call, an
email, etc.) What is the person expecting you to send? (e.g., résumé, letter of interest, salary requirements,
references, examples of your work)
What next steps will you take after sending your résumé? (e.g., a call, email, a visit)
CONTACT INFORMATION
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What is your phone and email?
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RÉSUMÉ & COVER LETTER GUIDE
Sample Cover Letter- BEFORE
Renee Simmons
15 Elm St. | Sometown, MI | 555-555-5555 | [email protected]
June 7, 2012
To Whom It May Concern,
I am writing about your advertisement for a Store Manager. Please review my enclosed résumé
for details of my qualification.
My background includes three years of experience at HomeLife USA. My responsibilities include
store management, sales, and merchandising. I am also responsible for training retail
sales associates.
I would appreciate an opportunity to interview for this position. Thank you for your consideration.
Sincerely,
Northwest
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Works!
Renee Simmons
Enclosure
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COVER LETTERS & MORE
Sample Cover Letter- AFTER
Renee Simmons
15 Elm St. | Sometown, MI | 555-555-5555 | [email protected]
June 7, 2012
Ms. Ellen Jones
HR Manager
ABC Company
15 Park Place
Sometown, MI 55555
Dear Ms. Jones,
I am applying for the Store Manager position posted on the MITalent website. As a retail
management professional with three years’ experience, a cross-industry background that
includes sales of consumer furnishings and appliances, and a degree in marketing, my
credentials should meet your requirements.
During my time a store manager with HomeLife, I consistently met the challenge of promoting
high-margin sales in an industry known for competitive pricing. To accomplish this, I focus on
equipping my 12-member sales team with solution-based sales tools and product-oriented sales
incentives. In doing so, the branch has earned a number of accolades (detailed on the enclosed
résumé), as well as these awards:
• Most Improved Sales Volume (region-wide)
• Best Profit Margin Increase (district-wide)
• Top Store for Display & Visual Merchandising (district-wide)
Sincerely,
Renee Simmons
Enclosure
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Although corporate is pleased with my performance, the parent company’s restructuring on a
national scale necessitates that I explore other options. Your opportunity appears to be a
situation that would benefit from my talents and experience. If so, I will be in touch next week to
see when we might meet.
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Cover Letter Checklist
Appearance and Inclusion of Vital Information:
Is it an original letter rather than a mass-produced copy?
Is the letter in a standard business-letter format? Is it clear where the employer can reach you during business hours? Have you ensured that either a person or a machine will take the employer’s call?
Is the letter neat and attractive?
Is it no longer than one page?
Have you signed your name?
Writing Style:
Is every word spelled correctly? Is all grammar, syntax, punctuation, and capitalization correct?
Does the letter tell why you are writing, as well as grab the reader’s attention in the first paragraph? Have you used action verbs?
Is the letter concise and to the point? Does it avoid such clichés as “I have taken the liberty of sending my résumé enclosed herewith”?
Have you avoided such phrases as “I feel” and “I believe,” which tend to weaken and dilute the state
ments you make about yourself?
Is the letter sharply focused? Have you avoided needless detail and autobiographical ramblings? Have you read it from the employer’s perspective?
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Avoid Major Cover-Letter Mistakes:
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Is it addressed to a named individual? Have you left out everything negative? Is it specific? Have you spelled out what kind of job you’re looking for? If it’s in response to an ad, does the letter speak to the requirements of the position? Have you told the employer what you can do for the company rather than what the company can
do for you? Have you requested action and told the employer you will call for an appointment? Have you used caution with “willing to learn” statements so the employer isn’t reminded of
training time and expenses? Have you avoided pleading for favors or sounding desperate and “willing to do anything?” If you’re a recent grad, have you avoided over reliance on an academic frame of reference?
Have you avoided rewriting/rehashing your résumé in your cover letter?
Have you avoided describing your personal objectives in vague terms?
Have you avoided listing hobbies or interests unless relevant to the position?
COVER LETTERS & MORE
Cover Letter Checklist cont.
Enhancing the Value of your Cover Letter as a Job-Search Marketing Tool:
Have you added more credibility to the value judgments you make about yourself by attributing them to a professor or former employer(s)? For example, “My former employers can attest that I am a
motivated hard worker.”
Have you taken advantage of your networking contacts by referring to someone the employer knows? Have you quantified and given examples of accomplishments that demonstrate your skills
wherever possible? Have you demonstrated your knowledge of the company you’re writing to? Have you ensured that your letter is not too skimpy and doesn’t depend too much on your résumé to do the work?
References
A reference is an individual that is willing to speak on your behalf regarding qualifications for employment.
The standard number of references is three. You do not need to include “References available upon request” on your résumé. There is debate whether or not
your reference list should be sent unsolicited with the résumé and cover letter. While some employers prefer
to receive a list of references, if it is not specifically requested in the posting, it is acceptable to wait for the
employer to ask. You must always ask a person’s permission to list them as a reference.
Contact Information in the same format as your résumé and cover letter.
References
Name
Relationship: Company
City, State
Work Phone
Home or Cell Phone (optional)
Name
Relationship: Company
City, State
Work Phone
Home or Cell Phone (optional)
Name
Relationship: Company
City, State
Work Phone
Home or Cell Phone (optional)
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RÉSUMÉ & COVER LETTER GUIDE
Salary History
If an employer requests your salary history, it should not be included in the résumé or the cover letter. It should
be prepared on a separate sheet and it should be laid out like this:
Contact Information in the same format as your résumé and cover letter.
Salary History
Employer Name
Your Job Title
Salary
City, State
Start with your most recent employer and work backwards. Include jobs going back for 10 years. Ensure that the
salary information is consistent: convert all your salaries to the same format per hour, per week, per month, etc.
Don’t expect the employer to do the math for you!
If you were previously earning much more than your current salary expectations, explain in the cover letter why
this is not an issue for you. This is easy to do if you have a new career goal. If you are planning to stay in the
same field, you need to explain why salary is not your main motivation.
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If you were previously earning much less than your current salary expectations, explain why your salary range
is now higher, in terms that addresses your increased value to an employer such as: recently upgraded
training, etc.
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COVER LETTERS & MORE
Sources
15 Second Pitch
http://www.15secondpitch.com/
American Geophysical Union; Résumé Writing Workshop
http://www.agu.org/meetings/fm09/outreach/pfd/fm09-buffone/RésuméMyths-andSecretsExposed.pdf
Best Sample Résumé
http://www.bestsamplerésumé.com/blog/résumé-writing/finding-a-good-job.html
Boomers Next Step
http://boomersnextstep.com/careers/how-to-create-a-job-search-elevator-pitch
Boston College
http://www.bc.edu/offices/careers/skills/résumés/keywords.html
Buzzuka
http://www.buzzuka.com/elevator-pitch/new
Career Builder
http://www.careerbuilder.com/Article/CB-1036-Cover-Letters-Résumés-Does-Your-R%C3%A9sum%C3%A9Answer-These-Key-Questions/
Career Coach Academy
http://www.careerwriter.com/keyword.html
Career Mideast
http://www.careermideast.com/en/Seeker/Resources/Résumé_Tips/Skills.aspx
Career Solutions Group
http://www.careersolutionsgroup.net/résumé-format_quiz.shtml
Career Thoughts
http://careerthoughts.com/what-is-a-résumé
CareeRealism
http://www.careerealism.com/tips-writing-résumés-scratch/
Cube Rules
http://cuberules.com/2009/08/26/résumé-tip-show-it-to-prove-it/
Dorothy Sliwicki; Interview Coaching and Résumé Help
http://dorothysliwicki.com/how-to-find-the-right-résumé-keywords/
Dr. Sean Harry
http://drseanharry.com/professional-development-career-job-search/résumé-advice/prove-it-quantify-wheneverpossible/
EasyJob.net
http://www.easyjob.net/r/résumé-outline/résumé-objective/
Education.com
http://www.education.com/reference/article/choosing-proper-résumé-format/?page=3
Elevator Pitch Essentials
http://www.elevatorpitchessentials.com/documents/ElevatorPitchEssentials_Version_1_0_LookInside.pdf
Fast Company; The Brand Called You
http://www.fastcompany.com/magazine/10/brandyou.html
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Distinctive Documents
http://www.distinctiveweb.com/news-articles/career-management/how-to-easily-create-a-compelling-brandedelevator-pitch-for-your-job-search/
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Forbes; How to Craft a Job Search
http://www.forbes.com/sites/susanadams/2012/03/29/how-to-craft-a-job-search-elevator-pitch-2/
Hampshire College
http://www.hampshire.edu/corc/15560.htm
Hired My Way
http://blog.hiredmyway.com/9-tips-for-developing-a-solid-elevator-pitch/
HBS Elevator Pitch Builder
http://www.alumni.hbs.edu/careers/pitch/
Jennifer Anthony; Résumé Expert
http://jenniferanthony.wordpress.com/2011/03/23/insider-tips-on-writing-a-résumé-objective-dont-write-one/
Job Examiner
http://www.jobexaminer.com/job/View_Article.asp?article_id=28
Job Hunt
http://www.jobexaminer.com/job/View_Article.asp?article_id=28
Job Mob
http://jobmob.co.il/blog/résumé-achievement-writing-ideas-expressions/
JobsDB.com
http://my.jobsdb.com/my/EN/V6HTML/jobseeker/132_career.html
MGD Services
http://mgdservices.com/career-center/perfect-your-perfect-pitch/
New York State Library; Résumé Worksheet
http://www.nysl.nysed.gov/libdev/nybbexpress/curriculum/mm_reswk.pdf
Optimal Résumé
http://www.optimalrésumé.com/upload/ResourceFile_university_Elevator.pdf
O*NET OnLine
http://www.onetonline.org/
Pomona College; How to Write a Résumé: Step by Step
http://www.pomona.edu/administration/career-development/students/get-prepped/write-a-résumé-steps.aspx
Pongo Résumé
http://www.pongorésumé.com/articles/40/sending-a-résumé.cfm
Professional-Résumés
http://www.professional-résumés.com/
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Professional Résumé Design
http://www.professionalrésumédesign.com/how-to-read-a-job-posting
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Purdue Online Writing Lab
http://owl.english.purdue.edu/owl/resource/565/03/
Quintessential Careers
http://www.quintcareers.com/researching_résumé_keywords.html
ReCareered
http://recareered.blogspot.com/2010/01/how-personal-branding-statement-can.html
Résumé Boot Camp
http://blog.expresspersonnel.com/movinonup/résumé-boot-camp/
COVER LETTERS & MORE
Résumé Objectives; The Hidden Pitfalls
http://ezinearticles.com/?Résumé-Objectives---The-Hidden-Pitfalls&id=12793
Résumé.info
http://www.résumé.info/newsletter/post/How-Much-Work-History-Should-Be-Included-In-A-Résumé.aspx
Résumésurvislady
http://résumésurvislady.com/2011/06/22/solve-the-riddle-how-to-read-and-analyze-position-descriptions/
RésuméWriting.com
http://www.résuméwriting.com/what-should-be-in-a-résumé_46/
Résumé-Writing-Tips.com
http://www.résumé-writing-tips.com/3-résumé-types.html
Rockport Institute
http://www.rockportinstitute.com/résumés
She Knows Living; Job Application
http://www.sheknows.com/living/articles/808649/filling-out-a-job-application
Simple Résumé Writing Instructions
http://www.simple-résumé-writing-instructions.com/
Simply Hired
http://blog.simplyhired.com/how-to-host-your-résumé-withon-google-docs.html
Susquehanna Workforce Centers
http://swfc.web.officelive.com/Documents/The%20Résumé%20as%20a%20Marketing%20Tools.pdf
University of California- Davis; Résumés
http://iccweb.ucdavis.edu/pdf/crm/0910/crm-résumés.pdf
University of Minnesota
http://www1.umn.edu/ohr/careerdev/resources/résumé/sections/profile/index.html
Vermont Department of Labor
http://www.labor.vermont.gov/Portals/0/WF%20Development/ET-56%20How%20To%20Write%20a%20Winning%20Résumé.pdf
Wall Street Journal; Your Résumé vs. Oblivion
http://online.wsj.com/article/SB10001424052970204624204577178941034941330.html?mod=wsj_share_tweet
WorkBloom
http://workbloom.com/articles/job-search/why-you-need-use-résumé-instead-job-application.aspx
WorkSmart
http://www.worksmart.ca.gov/tips_application.html
WorkSource
http://www.wa.gov/esd/guides/résumé/write/write_start.htm
Knock ‘em Dead, the Ultimate Job Search Guide 2010
Martin Yate, CPC
Monster Careers: How to Land the Job of Your Life
Jeff Taylor, Doug Hardy
AA program
program ofof Northwest
Northwest Michigan
Michigan Council
Council ofof Governments
Governments
Talent Connect
mitalent.org
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RÉSUMÉ & COVER LETTER GUIDE
Résumé Magic
Susan Britton Whitcomb
Résumés that Knock’em Dead
Martin Yate, CPC
The Damn Good Résumé Guide; A crash course in résumé writing
Yana Parker
Northwest
Northwest Michigan
Michigan Works!
Works!
The New Perfect Résumé
Tom Jackson and Ellen Jackson
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www.nwmichworks.org
www.nwm.org
Northwest Michigan Council of Governments and Northwest Michigan Works! are equal opportunity
employer/programs. Auxiliary aids and services are available upon request to individuals with disabilities.
Michigan Relay Center callers use 711 or 1-(800) 649-3777
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