Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
www.netreflector.com Create your own in-depth, real-time feedback system with VantagePoint We make it easy to gather actionable intelligence. VantagePoint can measure real-time feedback from: Customers • Contact centers • E-commerce • Sales and marketing • Web sites and e-care Employees • Help desks • Human resources • Training feedback • Climate assessment Partners • Partner management • Training feedback • Support assessment • Program feedback Complimentary 30-day product evaluation. Contact us today at [email protected] to set up your complimentary VantagePoint account, and experience what real-time enterprise feedback can do for your business. Listen to the voice of your customers, employees, partners, members, and investors. Understand the attitudes and behaviors that lead to satisfaction, efficiency, and high performance. Then integrate what you learn into your business processes in real time. That’s the power of VantagePoint enterprise feedback software. This fully hosted, online solution is engineered to make the whole intelligence gathering process flexible, productive, and easy. Design a sophisticated survey with a few clicks of the mouse Start gathering actionable intelligence immediately, and power your business forward. • Survey creation wizard walks you through the process, step by step • Survey templates and question libraries give you a head-start • Get your whole team involved with multiple account users and collaboration features • Sophisticated techniques such as randomization, branching, piping, list reduction, and skip logic are easy to implement • Edit live surveys on the fly without worrying about re-distributing your survey every time you make a simple change Easily manage and monitor the feedback process Robust survey management capabilities allow you to: • Manage the survey – track progress, schedule reminder messages, and monitor individual respondents • Manage the audience – track, profile and manage large respondent lists to prevent over-surveying and enable respondents to opt out • Integrate with other enterprise applications – gather real-time feedback with an event-triggered email that immediately notifies customer service when a customer is dissatisfied with their experience Reveal the story behind the data with powerful analytics VantagePoint’s robust analysis and reporting options let you quickly get to the heart of the issues your business faces and decide what to do about it. • Trend charting shows you the real impact and performance of your programs • Key driver analysis pinpoints what drives the satisfaction of your various audiences • Calculated fields let you easily generate satisfaction and loyalty indexes • Executive-level presentations become a simple matter of exporting data into Microsoft Excel, PowerPoint, or Word Versatile solutions for any business model No matter how your organization operates, we provide the tools and expertise you need to collect feedback from any constituency. • In-house self-service, across multiple departments or business units • Integrated with your CRM, contact center or other BI applications for ongoing, automated satisfaction and loyalty measurement • Low volume or high volume • From simple to complex surveys in multiple languages with built-in incentive programs Create your own in-depth, real-time feedback system with VantagePoint art iver Ch Key Dr ANALYZE Turn raw data into actionable intelligence MANAGE DESIGN Just click to create online surveys Multiple account users – Create as many users as you wish, with groups and permission levels, at no additional charge. Work together sharing surveys, templates and reports. Global surveys – Gather feedback globally in more than 20 languages. Survey/Question templates – A wide range of templates for both survey design and content is available to give you a head-start toward creating your own surveys. You can also create your own templates with your branding and preferred look. Monitor the survey process easily Audience management – Create and manage large and multiple contact lists, and import any amount of profiling data for each respondent. Track activities to prevent over-surveying and allow opt-outs. Targeted email distributions – Select contacts from current lists, or copy and paste new email addresses using the Distribution Wizard. Survey reminders – Increase response rates by scheduling automated reminder emails to those who have not yet responded. Instant results – Let respondents see where they stand by displaying real-time survey results as soon as they complete the survey. Real-time reports – Get an accurate representation of the current state of your business. With instant access to survey results, you can immediately respond to issues and recognize trends more quickly, so you stay ahead of the curve. One-touch filteringTM – Quickly drill down into responses, analyzing results by any variable. Any authorized user can manipulate results on the fly, giving each person the power to dive into the details most relevant to their area, and save time doing it. Presentation-quality reports – Develop updating reports from within VantagePoint with our presentation-ready reporting tools. Easily create sophisticated reports with line charts, trend charts, key driver charts, bar charts, pie charts, advanced cross-tabulations, means tables, banner tables, top-box reports, bottom-box reports, and more. Survey customization – Color and brand your surveys as you see fit. Incorporate logos, graphics and other multimedia to customize the survey and survey invitations to your preferences. Triggered alerts – These automated alerts let you know about dissatisfied constituents in real time, so you can respond with impressive speed. Real-time report sharing – Create online reporting URLs that update in real time and can easily be shared throughout your organization with a single URL, while preserving the security of your personal account. Advanced branching – Link respondents to specific questions based on responses to previous questions or pre-loaded data. Anonymous responses – Assure your respondents that their opinions cannot be tracked back to them. This is especially useful for HR surveys that often involve sensitive information. Merge data from distributions – Bring together the data from all your surveys to get a real-time view of your organization. Response piping – Pipe in responses from previous questions or pre-loaded data to dig deeper into particular answers and keep surveys targeted and respondents engaged. Pre-load data – Pre-load respondent data from a specific survey for final analysis purposes, or to enable branching, piping or skip logic based upon the data. Advanced skip logic – Choose whether questions will appear or not based upon previous responses or pre-loaded respondent data. List reduction – Enable reduction or addition within response lists based upon previous questions, text responses, or pre-loaded data. Mixed-matrix table questions – Evaluate different aspects of particular statements all within one question to reduce the amount of questions and survey length. NR_FS_VanPoint07_08 Data export – Export results into Microsoft Excel, Word, PowerPoint, SPSS, fixed width, or CSV. Research Analyzer – Move your results directly into your desktop Research Analyzer application in order to slice, dice and manipulate your responses and reports even further. VantagePoint licensees are given discounted rates for Research Analyzer.