Download hr_training_cara_jobexpectations - UGA Housing

UNDERSTANDING YOUR
ROLE IN THE
UNIVERSITY HOUSING
TEAM
Job Expectations, Ethics & Staff Discipline
By Roxanna Gandía
Presentation Goals
Participants will be provided instruction on the components of the
CA job description and their importance
Participants will be provided instruction on the staff agreement
Participants will be instructed as to what constitute “good” work
Participants will be provided instruction on staff ethics and
accountability
Participants will be provided instruction on the staff discipline
process
University Housing Mission
University Housing provides
comfortable, affordable and secure
on-campus housing options in
residential communities where the
academic success and personal
growth of residents are encouraged
and supported.

C.L.A.S.S. Advocate
Position Summary:
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C- Continuing the
L- Legacy of
A- African American
S- Student
S- Success
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As a live-in member of the
residence hall student staff, the
C.L.A.S.S. Advocate occupies a
crucial role in enriching the
experience of residents in the
community through assistance to
African-American Students,
communication with all staff and
students, and participation in the
continuing efforts to educate and
address the needs of all students
in the residence hall
communities.
C.L.A.S.S. Advocate Program
Primary Purpose

To aid the retention and
academic success of African
American students who are
residents in University Housing
Secondary Purpose

To work towards better
multicultural understanding
among all students on campus.
Conditions of Employment
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a)
b)
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Maintain a minimum cumulative and semester UGA grade point average of 2.75
during the period of employment.
If the minimum cumulative or semester UGA GPA is not maintained, the CA may
be granted one academic term to return to the minimum standards.
If the CA is unable to achieve minimum standards after one academic term, s/he
may be terminated.
Be available for a full academic year, if agreement period begins in August.
Be a full time student in good standing at the University of Georgia.
A CA must carry an academic course load of at least 12 hours and no more than 18
hours.
May not hold any other assistantship, fellowship or other employment including
work-study either within or outside the University.
The CA position is the principle non-academic activity. Extracurricular activities
should not conflict with the time needed to perform as a CA throughout the
academic year.
All new hires must actively participate in ongoing weekly training sessions in the first
full semester of their work commitment.
Position Responsibilities
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Be scheduled to remain in his/her residence hall or community two
nights per week (CA Duty).
Be available and accessible to students within the community
throughout the year in addition to their regular duty night.
Provide support for African American students and promote an
understanding between students by encouraging and facilitating
programs within the residence hall community.
Participate in all University Housing and community training and in
service activities including, but not limited to Fall Training, Winter
Training, and Spring Orientation.
Participate in and support University Housing staff recruitment,
selection, and evaluation process.
Assist community staff during a crisis or emergency, maintaining
appropriate confidentiality.
Position Responsibilities
1.
2.
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Respect and recognize the diversity of beliefs, values and interest of
UGA students.
Develop and maintain relationships with all residents in the building(s).
Regard any personal information about residents as confidential to
protect the rights of the resident and increase trust and credibility as a
peer helper. However, the CA will “consult up” as appropriate with
her/his supervisor or GR-DI-RHD on duty.
Assess the programming and developmental needs of students to meet
the resident’s academic, educational, multi-cultural and social needs.
Encourage the principles of individual responsibility and respect for
other’s development through role modeling, challenging and
education.
Perform other duties consistent with the purpose of the position as
assigned.
Progressive Discipline
Progressive discipline is the process of giving performance feedback to staff. It
gives staff an opportunity to make corrections to their behavior. In a
progressive discipline situation in University Housing, there are four actions
that might follow although your direct supervisor or area/senior coordinator
could choose to skip or go directly to termination of employment status. The
four disciplinary actions that might be followed are as follows:
•
Oral warning (written documentation of such is necessary)
•
Written warning
•
Performance Improvement Plan
•
Termination of employment status
Staff Ethics
1.
2.
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Know and understand University Housing’s mission statement and the
guiding values and principles.
Know the policies. Uphold the Constitution, laws and legal regulations of
the United States and the State of Georgia. As an individual, conduct
yourself in accordance with these rules and regulations.
Participate in training opportunities to develop new knowledge. Use this
knowledge to improve programs, communication skills and administrative
skills. Recognize that training sessions, as well as practical experience are
important ingredients in your preparation for effective work with University
Housing and in your chosen field.
Carry out the responsibilities that you assume as part of your position. If you
become negative, negligent or apathetic toward your responsibilities, you
risk doing a great disservice to the residents. If you fall short because of
outside activities, academic problems or personal problems, you should
make an adjustment. This may mean dropping some activities or asking to
be relieved of your staff position. Should such a problem arise, it is your
duty to see your direct supervisor immediately in order to work out a
solution.
Staff Ethics
Staff members should act with integrity, dignity and competence while striving toward
improved services, educational programs and administrative tasks. Staff members should
behave in such a manner that their actions do not give rise to questions from our
stakeholders. Responsibility is not just reporting for duty at a certain time and carrying out
what has been assigned, but also involves the initiative to speak up or act in situations for
which the CA’s, or RA’s responsibility has not been spelled out exactly.
Accept residents as individuals with rights and responsibilities as well as goals and needs.
You may receive confidential material and information from several sources.
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Information from other staff members and university administrators must be kept confidential.
Recognize the difference between consultation and gossip.
Be sure residents confiding in you understand your position regarding confidentiality and inform
them that you must reveal certain information to your supervisor.
Discussions at staff meetings may be confidential. Use discretion in discussing such information
with residents or other staff members outside your hall.
You may discuss another student's problem with another staff member when necessary, but never
in the presence of another student. Be careful not to be overheard when discussing confidential
matters. Refrain from discussing student problems with staff members from other halls except for
problems where mutual consultation and information is vital.
You should never profit personally from confidential information.
Staff Ethics
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Complaining is never appropriate. If you are unhappy with specific individuals
or policies, there are proper channels through which your concerns and
suggestions can be registered. Seek out the person or office that can hear you out
and deal with your concern.
An understanding of the lines of authority and the practice of communication is
important for any staff. Each staff member reports to a supervisor and belongs to
a team. As a team member, you should develop and maintain relationships with
other staff members that create an environment of mutual respect, support, trust,
and interdependence.
We will all make our share of mistakes. You can demonstrate concern and still
hold a staff member accountable for their actions by stating that you are aware of
the situation and want to help find a way to communicate with their supervisor. If
a staff member fails to inform their supervisor of his or her actions, you have a
responsibility to yourself, to the residents, to other staff members, and to the
department to report the staff member's actions to the appropriate supervisor.
Let us be mature enough to admit our mistakes, be tolerant of the mistakes of
others, and work them out together.
Staff Ethics
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As a staff member, you ALWAYS represent University Housing and
the University of Georgia.
Loyal staff members do not engage in "buck-passing."
A staff member is in a position to be accused of many kinds of
favoritism. The student staff member is especially vulnerable to this
criticism. Be consistent in how you act and treat others and be
consistent in following policies and procedures.
Use good judgment in social relationships with residents, other staff
members and members of the Athens community. Watch your actions
so they cannot be questioned when you might have to challenge other's
actions. As a staff member, your actions serve as an example to other
residents. Always conduct yourself in a mature, dignified manner.
There is no better way to command respect and foster trust with others.
Good Work
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You complete all tasks by the deadline set.
You plan fun and innovating programs.
You follow the expectations set by your supervisor.
You build relationships with different stakeholders.
You take responsibility and accountability when you
make a mistake.
You contribute your opinions during staff meeting
discussions.
You are knowledgeable on your position.
You are resourceful.
Why is a CA important?
You make a positive impact in the lives of our
residents.
 You bring a different perspective to the staffs and
communities.
 You help foster community with
all residents.
 You help our residents get
and stay involved.
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A Lil’ pep talk
http://youtu.be/tgF1Enrgo2g