Download Your Question! (A1) - Managing Information Systems

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Each person will be ask to “pick a number” from the
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
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A1
B1
C1
D1
E1
F1
G1
H1
I1
A2
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I2
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The Game Board!

A.
B.
Purchase of information systems and telecommunications
equipment constituted more than half of all capital
investment in the United States in 2013.
True
False

A.
B.
A business model describes how a company
produces, delivers, and sells a product or
service to create wealth.
True
False

A.
B.
Information technology (IT) consists of all the
hardware that a firm needs to use in order to
achieve its business objectives, whereas information
systems consist of all the hardware and software
needed.
True
False

A.
B.
An extranet is a private intranet extended to
authorized users outside the organization.
True
False

A.
B.
Information systems literacy describes the
behavioral approach to information systems,
while computer literacy describes the
technical approach.
True
False

A.
B.
The dimensions of information systems are
people, organizations, and information
technology.
True
False

A.
B.
In order to understand how a specific business
firm uses information systems, you need to
know something about the history and culture
of the company.
True
False

A.
B.
Developing a new product, fulfilling an order,
or hiring a new employee are all examples of
business processes.
True
False

A.
B.
Business processes are those logically related
tasks for accomplishing tasks that have been
formally encoded by an organization.
True
False

A.
B.
Employee attitudes about their jobs,
employers, or technology can have a
powerful effect on their abilities to use
information systems productively.
True
False

A network requires at least three computers
and a shared resource.
A.
True
B.
False

A.
B.
An IT infrastructure provides the platform on
which the firm can build its information
systems.
True
False

UPS's use of Web-based tools that allow
customers to embed UPS functions such as
tracking and cost calculations into their own
Web sites was an information systems
solution used to achieve customer intimacy.
A.
True
B.
False

A.
B.
Identifying a problem includes agreeing that
a problem exists.
True
False
 Political conflict is an example of the
people dimension of business
problems.
A.
True
B.
False

As a result of new public laws, accountants are
beginning to perform more technical duties,
such as auditing systems and networks.
A.
True
B.
False

A.
B.
Forensic accounting is used to investigate
bankruptcies and contract disputes.
True
False

A.
B.
An understanding of enterprise-wide systems
for customer relationship management is one
of the skills relevant to careers in marketing.
True
False

A.
B.
Whereas marketing and financial careers
have been transformed by the growth in
information systems, management has–so
far–remained relatively unaffected.
True
False

A.
B.
There are two types of outsourcing: offshore
outsourcing and foreign outsourcing.
True
False

A.
B.
C.
D.
As discussed in the chapter-1 opening case,
the Yankees' use of information systems in
their new stadium can be seen as an effort to
achieve which of the primary business
objectives?
Operational excellence
Survival
Customer and supplier intimacy
Improved decision making

Journalist Thomas Friedman's description of
the world as "flat" referred to:
A.
the flattening of economic and cultural advantages of
developed countries.
the use of the Internet and technology for instantaneous
communication.
the reduction in travel times and the ubiquity of global
exchange and travel.
the growth of globalization.
B.
C.
D.

A.
B.
C.
D.
The six important business objectives of
information technology are: new products, services,
and business models; customer and supplier
intimacy; improved decision-making; competitive
advantage; operational excellence, and:
flexibility.
survival.
Improved business practices
improved efficiency.

A.
B.
C.
D.
The use of information systems because of
necessity describes the business objective of:
survival.
improved business practices.
competitive advantage.
improved flexibility.

Which of the following choices may lead to
competitive advantage (1) new products, services,
and business models; (2) charging less for superior
products; (3) responding to customers in real-time?
A.
B.
C.
D.
1 only
1 and 2
2 and 3
1, 2, and 3

A.
B.
C.
D.
Verizon's implementation of a Web-based
digital dashboard to provide managers with
real-time information such as customer
complaints is an example of:
improved flexibility.
improved decision-making.
improved efficiency.
customer and supplier intimacy.

A.
B.
C.
D.
The move of retail banking to use ATMs after
Citibank unveiled its first ATMs illustrates the
information system business objective of:
improved efficiency.
customer and supplier intimacy.
survival.
competitive advantage.

A.
B.
C.
D.
An information system can be defined
technically as a set of interrelated
components that collect (or retrieve),
process, store, and distribute information to
support:
decision making and control in an organization.
communications and data flow.
managers analyzing the organization's raw data.
the creation of new products and services.

The three activities in an information system
that produce the information organizations
use to control operations are:
A.
B.
C.
information retrieval, research, and analysis.
input, output, and feedback.
input, processing, and output.
D.
data analysis, processing, and feedback.

A.
B.
C.
D.
Order data - for baseball tickets and bar code
data are examples of:
raw input.
raw output.
customer and product data.
sales information.

A.
B.
C.
D.
The average number of tickets sold daily
online is an example of:
input.
raw data.
meaningful information.
output.

A.
B.
C.
D.
What is Output:
is feedback that has been processed to create
meaningful information.
is information that is returned to appropriate members
of the organization to help them evaluate the input
stage.
transfers raw data to the people who will use it or to
the activities for which it will be used.
transfers processed information to the people who will
use it or to the activities for which it will be used.

A.
B.
C.
D.
Converting raw data into a more meaningful
form is called:
capturing.
processing.
organizing.
feedback.

An example of raw data from a national chain of
automobile stores would be:
A.
average of 13 Toyotas sold daily in Kentucky in 2007.
300 Toyota RAV4s sold during fourth quarter 2007 in
Kentucky.
1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky
- $28000.
annual sales of Toyota RAV4s increased 2.4 percent.
B.
C.
D.

A.
B.
C.
D.
Electronic computers and related software
programs are the technical foundation, the
tools and materials, of:
all business procedures.
information accumulation.
modern information systems.
all industrialized countries.
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
A.
B.
C.
D.
The field that deals with behavioral issues as
well as technical issues surrounding the
development, use, and impact of information
systems used by managers and employees in
the firm is called:
information systems literacy.
information systems architecture.
management information systems.
information technology infrastructure.

A.
B.
C.
D.
A hierarchy is:
results in a clear-cut division of labor.
is composed primarily of experts trained for different
functions.
is a pyramid structure of rising authority and responsibility.
is used primarily in large organizations to define job roles.

A.
B.
C.
D.
In a hierarchical organization, the upper levels
consist of:
managerial and professional workers.
managerial, professional, and technical workers.
professional and operational workers.
managerial, professional, and operational workers.

A.
B.
C.
D.
The fundamental set of assumptions, values,
and ways of doing things that has been
accepted by most of a company's members is
called its:
culture.
environment.
atmosphere.
values.

A.
B.
C.
D.
Business processes:
include informal work practices.
are used primarily for sales and accounting functions.
are governed by information technology.
are logically related tasks used primarily by operational
personnel.

Data management technology consists of:
the physical hardware and media used by an organization
for storing data.
B. the detailed, preprogrammed instructions that control and
coordinate the computer hardware components in an
information system.
C. the software governing the organization of data on physical
storage media.
D. the hardware and software used to transfer data.
A.

A.
B.
C.
D.
The hardware and software used to transfer data
in an organization is called:
data management technology.
networking and data management technology.
data and telecommunications technology.
networking and telecommunications technology.

A.
B.
C.
D.
An intranet uses:
mainframe technology.
infrared telecommunications systems.
the telecommunications capacities of fiber optic networks.
Internet technology within the boundaries of the firm.

A.
B.
C.
D.
The first step in the four-step model of
business problem solving is:
agreeing that a problem exists.
identifying the problem.
outlining the problem's causes.
assigning the problem to a problem solver.

A.
B.
C.
D.
Inadequate database capacity is an example
of the ________ dimension of business
problems.
technology
organizational
people
management

A.
B.
C.
D.
Legal and regulatory compliance is an
example of the ________ dimension of
business problems.
management
organizational
people
technology

A.
B.
C.
D.
Aging hardware and outdated software are
examples of the ________ dimension of
business problems.
technology
management
information systems
organizational

A.
B.
C.
D.
Poor business processes and unsupportive
culture are examples of the ________ dimension
of business problems.
management
organizational
people
infrastructure

A.
B.
C.
D.
The owners of Speed-EZ, a new bike
messenger service, are concerned about how
they will manage their messengers once they
have left the office. This is a business problem
that falls into the:
management dimension.
people dimension.
organizational dimension.
technology dimension.

A.
B.
C.
D.
Flapjack Flats, a new pancake chain, is having
difficulty finding pancake chefs. This is a
business problem that falls into the:
management dimension.
people dimension.
organizational dimension.
technical dimension.

A.
B.
C.
D.
In choosing the best solution for a business
problem, one of the most important
considerations is:
change management.
existing resources and skills.
employee training.
outcome measurement

A.
B.
C.
D.
The final step in the four-step model of
business problem solving is:
outcome.
implementation.
change management.
feedback.

A.
B.
C.
D.
Which of the following would not be
considered part of the implementation phase
of problem solving?
change management
purchasing hardware for an information systems
solution
training an employee on new systems software
evaluating a selection of software packages for
implementing a new business process

A.
B.
C.
D.
One of the most frequent errors in problem
solving is:
rushing to judgment.
not being aware of personal limitations.
being too doubtful.
following a rote pattern of decision making
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