Download Review 9 and 10

Review 9 and 10
True/False
Indicate whether the sentence or statement is true or false.
The words in all caps make the statement true or false.
TRUE 1. "Should we encourage students to complete an Associate's Degree before transferring" DOES NOT fit the
criteria for an effective problem solving question.
FALSE 2. MUST criteria should be rank ordered from most desirable to least desirable.
FALSE 3. TASK criteria include the basic group procedures needed for smooth operation (such as how soon the group
decision should be reached).
TRUE 4. If the discussion topic involves value judgments and is likely to be emotional, it is best to establish criteria
BEFORE listing alternatives.
FALSE 5. In QUESTIONS OF FACT, the group tries to assess the worth or desirability of some object, idea, or person.
TRUE 6. QUESTIONS OF POLICY require the group to base the solution on both researched facts and value
judgments.
TRUE 7. The NOMINAL GROUP TECHNIQUE is a means to silently generate ideas in writing.
TRUE 8. When audience members are allowed to ask questions, join in the discussion, or are organized into groups, the
process is referred to as a FORUM.
FALSE 9. When BRAINSTORMING, groups should strive for a higher quality list rather than the longest list possible.
TRUE 10. Multicultural groups are an ADVANTAGE when problems are complex, because members are less likely to
engage in groupthink.
TRUE 11. According to HERSEY & BLANCHARD, a good leader is flexible and can change styles when needed
TRUE 12. A group with a DEMOCRATIC style leader may take a long time to reach a decision but will be fast in
implementing its decision.
FALSE 13. The autocratic leadership style is similar to the HUMAN RESOURCES MODEL and the OPEN
COMMUNICATOR.
FALSE14. It is a good idea to sit a nonfunctional group member as FAR FROM the leader as possible.
FALSE15. When Tara says, "Scott, I get the feeling you have something to say about Monica's proposal," she is playing
a maintenance role.
FALSE16. Research supports the TRAIT theory of leadership.
FALSE17. TASK functions are roles that must be preformed if the interpersonal relationships and harmony of the group
are to be maintained.
TRUE 18. Research supports that transformational leaders are able to improve performance levels.
TRUE 19. Amanda has just been informed that she will be the group leader for a problem solving group scheduled to
meet in two weeks. As a novice leader, the function theory of leadership would be more helpful in preparing
Amanda for her task than the trait theory.
Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
D____ 20. Advantages to group decisions include all of the following except one. Which one does not belong?
a. Resistance to change is reduced.
b. Decisions may be superior.
c. Personal satisfaction and job enjoyment are greater.
d. Decisions can be made more quickly.
C____ 21. Small group communication works best when groups are no larger than eight persons. However, the optimum
group size is
a. three.
b. four.
c. five.
d. seven.
D____ 22. A major electronics firm holds various committee meetings to improve employee morale. However, upper
management discovers that one group always delivers quick decisions, agrees with the leader's opinions, and
does not thoroughly consider the feasibility of the solutions. This group most likely exhibits
a. poor leadership.
b. low morale.
c. groupthink.
d. poor organization.
D____ 23. The reservations department of a major airline meets weekly to discuss ways to improve the sales quota.
Whenever they meet, Sam (a new employee), is the only one to express a differing opinion. At first the leader
just asked him not to rock the boat, but as time went on, the group began to ignore Sam and speak as though
he had not said anything. This is a sign of what symptom of groupthink?
a. self-censorship
b. rationalization
c. illusion of unanimity
d. direct pressure
B____ 24. According to your text, "groupthink" is defined as an uncritical way of thinking in which desire to avoid
conflict and reach agreement is more important than
a. knowing the facts.
b. careful consideration of alternatives.
c. following established organized procedures.
d. being open.
A____ 25. Which of the following probably would not help a group wishing to avoid groupthink?
a. Bring in outside experts with similar opinions.
b. Ask all members to be "critical evaluators."
c. Have the leader occasionally miss a meeting.
d. After solution reached, give members a "second chance" to change their minds.
B____ 26. An effectively worded group problem incorporates which of the following aspects?
a. seeks "yes" or "no" answers
b. is general to cover wide area
c. is written in question form
d. is worded in statement form
C____ 27. Which of the following is symptomatic of groupthink?
a. A group allowing conflict to surface and then resolving it
b. A member speaking out, even if she thinks she is the only one with doubts
c. A group making a risky decision and feeling that their decision can't possibly be wrong
A____ 28.
A____ 29.
C____ 30.
D____ 31.
A____ 32.
D____ 33.
B____ 34.
B____ 35.
D____ 36.
d. the typical behavior of a blind communicator expressing himself
Which of the following meets the requirements for a small group?
a. several employees discussing ways to encourage the boss to give a Christmas bonus
b. three people sitting in an office waiting to be interviewed for a position
c. five secretaries typing papers for the boss
d. four people discussing the weather while sitting on a park bench waiting for a bus
Which of the following is the most effectively worded question for use by a problem-solving group?
a. What position should Zee Company take toward noncompany use of its facilities?
b. Should smoking on the job be allowed to continue?
c. What are some suggestions for saving energy in our company?
d. What can the union do to stop the unfair practice of merit pay?
A budget committee needs to reach a decision which results in commitment from all of the members. Which
decision making method would best enable them to meet this goal?
a. compromise
b. vote
c. consensus
d. leader
Which of the following "must" criteria is really "operational" in nature?
a. The childcare facility selected must be independently owned.
b. The childcare facility selected must have five years of experience in corporate daycare.
c. The childcare facility selected must employ experienced teachers.
d. Selection of the child care facility must be completed in one month.
e. The childcare facility selected must provide well-balanced meals.
To give all members a chance to participate and to minimize group pressure, the recommended method for
generating ideas is:
a. nominal group technique.
b. brainstorming.
c. panel
d. roundtable discussion
When a small group of well-informed individuals discusses a topic before a larger group and then a
discussion with the audience follows, what type format is taking place?
a. symposium
b. symposium-forum
c. panel
d. panel-forum
e. roundtable
Which type of criteria is to be rank ordered from most desirable to least desirable?
a. must criteria
b. want criteria
c. task criteria
d. operational criteria
Effective teams
a. move toward the solution in a cyclical manner, but accomplish the process in a linear
manner.
b. follow an organized procedure, but aren't overly rigid.
c. always move smoothly form step to step of the problem solving sequence.
d. all of the above.
The autocratic style of leadership works best in all of the following except one. Which does not belong?
a. when the task is fairly simple
B____ 37.
A____ 38.
B____ 39.
C____ 40.
C____ 41.
A____ 42.
D____ 43.
B____ 44.
C____ 45.
b. when an immediate decision is needed
c. when group agreement is not required for implementation
d. when reduced resistance to change is needed
When (1) the time needed to reach a decision, (2) the time required to get group commitment, and (3) the time
required to implement the decision are considered, which management style tends to take the least total time?
a. autocratic
b. democratic
c. laissez-faire
Which of the following leadership styles works best with a large group?
a. autocratic
b. democratic
c. laissez-faire
When member satisfaction is your top priority, which of the following leadership styles should you select?
a. autocratic
b. democratic
c. laissez-faire
The disadvantages of democratic leadership include
a. group hostility and discontent.
b. too much dependence on the leader.
c. time-consuming.
d. limited acceptance of decisions by members of the group.
The trait theory of group leadership says that
a. after a person has led a group, there are still some things he or she can do to achieve more
complete success.
b. there are certain roles that must be performed if groups are to be successful.
c. there are certain qualities a person must have in order to become a successful leader.
d. psychological aspects of leadership must be considered when selecting a leader.
Which of the following can be classified as nonfunctional or negative behavior?
a. blocking
b. opinion giving
c. gatekeeping
d. elaborating
The three-dimensional theory of leadership maintains that
a. certain roles must be performed if a group is to be successful.
b. leaders are likely to be trait-oriented, functionally trained, and inwardly motivated.
c. leaders should perform task and maintenance roles, and guard the group against
nonfunctional members.
d. leaders can be classified as autocratic, democratic, and laissez-faire.
The best known advocate of situational contingency theory is
a. R. A Stogdill.
b. Fred Fiedler.
c. K. H. Blanchard.
d. Robert House.
Democratic leadership should be sought when
a. the group is very large.
b. time for a decision is short.
c. tasks are fairly complicated.
d. group agreement is not required.
B____ 46. Which of Hersey & Blanchard's four leadership styles works best when followers have the ability but need
encouragement?
a. delegating
b. participating
c. telling
d. selling or coaching
D____ 47. Martin Luther King is considered to be a charismatic person who inspired exceptional performance,
enthusiasm, and loyalty; consequently, he could be categorized as what type of leader?
a. democratic
b. situational contingency
c. situational
d. transformational
A____ 48. The theory that contends leadership depends on the power of the leader, nature of task, and relationship of
leader and team is the
a. situational contingency theory.
b. trait theory.
c. situational theory.
d. three dimension theory.
A____ 49. When you are the leader and you are dealing with a group member exhibiting nonfunctional behaviors,
remember to
a. seat the nonfunctional group member beside you.
b. engage in direct eye contact with the individual.
c. ask, "Is that correct?" after summarizing his comments.
d. all of the above.
D____ 50. What role is Amanda functioning in when she says, "Darrin, you've made an excellent point, but Todd's
information is equally pertinent. Margaret, what does your report add to what we have already?"
a. reviewer
b. information seeker
c. gatekeeper
d. a maintenance role