Download Answers to Self-Study Review Questions

Answers to Self-Study Review Questions
Chapter 6: Appointments
1. When scheduling an appointment for a patient, list the items entered on the
appointment sheet.
a. Patient’s full name
b. Patient’s daytime telephone number
c. Patient’s chief complaint—reason for the visit (in abbreviated form)
2. List two reasons that telephone calls made to patients reminding them about upcoming
appointments are beneficial.
a. Failed appointments can be virtually eliminated.
b. If a cancellation is encountered, the appointment may be given to another patient.
3. Practice writing the following appointment abbreviations used in patient scheduling.
a. Suture removal SR
b. No show N/S or NS
c. Headache HA
d. Intrauterine device IUD
e. Physical examination PX
4. List four basic considerations in determining the scheduling of all appointments.
a. Needs of the patient based on seriousness of medical problem
b. Convenience of the patients
c. Scheduling preference and habits of the physician
d. Availability of medical equipment and facilities
A-1
5. In preparing appointment sheets in the appointment book, a procedure called
establishing the matrix is done before writing in patient appointments.
6. Name the different methods of appointment scheduling.
a. Clustered appointments
b. Double book
c. Modified wave
d. Open hours
e. Single book
f. Stream
g. Triage
h. True wave
7. A scheduling technique used when appointments take up a large amount of time is
called single booking.
8. When you telephone the hospital to reserve an operating room, what information must
you give to the individual reserving the room? Procedure, name of surgeon, (name of
assistant surgeon if applicable), time involved, preferred date and hour, patient’s
name, address, telephone number, date of birth, age, gender, and insurance
information
9. When scheduling a patient for an outpatient diagnostic test, besides telling the patient
where and when to report for the test, what other important item(s) is/are necessary to tell
the patient? Dietary restrictions, fluid intake, medications to avoid
A-2
10. After a physician makes a visit to a patient in the hospital or convalescent home, what
is the medical assistant’s responsibility? To post (record) financial charges in each
patient’s financial record and the general ledger (day sheet)
A-3