Download Unit 3 – Race, Gender, Class and Communication

CJ422: Human Resource Development
for the Criminal Justice Professional
Unit 3 – Race, Gender, Class, and Communication
Unit 3 – Race, Gender, Class and Communication
Two week assessment of class
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Discussions
Quizzes
Participation
Assignments
Due Dates
Unit 3 – Race, Gender, Class and Communication
Reading – Chapter 4: Communication: A Critical
Management Skill
• Few professions deal with as wide and as diverse of a
populace as the police and law enforcement.
• Few professions involve themselves in as wide of a
range of situations as police
Unit 3 – Race, Gender, Class and Communication
Assignments due this week
• Discussion
• Quiz
• Seminar
Unit 3 – Race, Gender, Class and Communication
Some of the roles that police play:
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Serve
Protect
Solve crimes
Maintain a presence
Social worker
Psychologist
Role Model
What other roles do the police play?
Unit 3 – Race, Gender, Class and Communication
• Communication is the key to organizational success
• Communication is an absolutely critical management
skill
• Communication: the complex process through which
information is transferred from one person to another
through common symbols.
Unit 3 – Race, Gender, Class and Communication
• Communication Barriers: obstacles to clear in order to
achieve effective communication, including: time, volume of
information, tendency to say what we think others want to hear,
failure to select the best word, prejudices and strained
relationships, judging, superiority, certainty, controlling
information, manipulation, and indifference.
• Communication Enhancers: techniques for reducing or
eliminating barriers to communication, including: properly
encoding messages, selecting the best channel, describing,
equality, openness, problem orientation, positive intent, and
empathy.
Unit 3 – Race, Gender, Class and Communication
The message
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Standard English
Avoid Jargon
KISS
Tone
Non-Verbal Communication
Body Language
Unit 3 – Race, Gender, Class and Communication
Channels of Communication
• Verbal Channels
• Written Channels
Unit 3 – Race, Gender, Class and Communication
Communication barriers include:
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Time
Volume of information
Tendency to say what we think others want to hear
Certainty
Failure to select the best word
Prejudices (sender and/or receiver)
Strained sender/receiver relationships
Gender
Cultural Differences
Unit 3—Race, Gender, Class and Communication
Communication with the media
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What can be said
What cannot be said
What should not be said
When the media should be used
Inter- and Intra-organizational communication barriers
Unit 3 – Race, Gender, Class and Communication
Thanks for another great week.