Download Communication

CJ422 Unit #3
Bill Forbes, MPA
[email protected] AIM:
ForbesTeaching
Unit #3
• Reading
– Chapter 4: Communication: A Critical
Management Skill
• Discussion
– Communication obstacles
• Quiz
– 10 T/F or Multiple Choice
• No Written Assignment
Communication: An Overview
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Seek first to understand, then to be understood.
Think before you speak
Words are not merely to inform but to transform.
Effective communication is about a variety of
media, not just talking.
The Communication Process
• Involves
– A message
– A sender
– A channel
• May include
– Feedback
Question
• What are some key tips you would
suggest to assure that you are
effective as a communicator?
Conveying Effective Messages
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Communication skills of the sender
Clarity of purpose
Appropriateness of the channel used
Receptivity and communication skills of the
receiver
• Life experience and preexisting biases in either
the sender or receiver
E-mail and Text Messages
• Quality reflects professionalism.
• Take time to read before pressing Send.
• Beware of “reply to all.”
Question
• What types of non-verbal
communication cues do you look for
when you’re talking to someone?
What do they mean?
Nonverbal Messages and
Body Language
• Nonverbal communication
– How messages are transferred without words
• Body language
– The mannerisms of people, including
• Eye contact (or lack of it)
• Facial expressions
• Leg and arm movements
Listening
• The weakest link in the communication
process
• Obstacles:
– Gap between speaking and listening rates
– Preoccupation
• Active listening includes concentration, full
attention and thought.
Feedback
• The process by which the sender knows whether
the receiver has understood the message.
• Without feedback, communication is one way.
Question
• Describe a barrier to effective
communication.
Barriers to Communication
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Noise
Time
Volume of information
Tendency to say what we think others want to hear
Certainty
Failure to select the best word
Prejudices (sender and/or receiver)
Strained sender-receiver relationships
The Gender Barrier
• Men
– Want to project credibility and authority
– Downplay doubts
• Women
– Often use qualifiers
– More likely to downplay certainty
The Language Barrier
• America will become more racially and ethnically
diverse during the next half century.
• Gestures can also be misinterpreted.
• Bridging the barrier:
– Hiring more bilingual officers
– Employing interpreters or translators
Communication Enhancers
• Send clear messages.
• Select the best communication channel.
• Be open.
Internal Communication
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Downward communication
Upward communication
Vertical communication
Lateral or horizontal communication
Question
• What are some ways an organization
can improve internal communication
and help reduce problems associated
with “the grapevine?”
Subordinate Communication
• Essential to managerial responsibility
• The grapevine
– Aka the rumor mill
– Informal channels that hinder cooperation and
teamwork
Improving Internal
Communication
• Newsletters
• Intranet
Communication at Meetings
• A carefully prepared agenda is one key to
a successful meeting.
• Types of meetings
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Informational
Opinion seeking
Problem solving
New-idea seeking
Keys for Effective Meetings
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Prepare in advance—have an agenda.
Start and stop on time.
Stick to the agenda.
Facilitate open communication and
participation.
Technology and Communication
in the Field
• Data is a mission-critical necessity.
• Mobile technology empowers agencies to
– Increase productivity
– Increase officer morale
– Increase community safety
Tactical Communications
• Not all tactical communications depend on
technology.
– Depends on leadership and management skills of the first
officer on the scene.
– Law enforcement must rely on solid people doing good
police work.
Question
• What are some considerations that a
police representative should keep in
mind when speaking with the media?
External Communication
• Communicating with other agencies
– Interoperability
• Communicating with the media
– What the mainstream media report and what the public
believe as a whole are not the same.
– Public information officers
Communicating with the
Community
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Emergency notification systems
Every contact is a public relations contact.
Annual reports
The Internet
Question
• What are some reasons why you
think criminal justice agencies haven’t
shared information as much as they
could have?
Information Sharing through N-DEx,
OneDOJ and LEO
• N-Dex
– Used to solve crimes and fight terrorism
• OneDOJ
– Allows agencies to get information from all of the
Department of Justice’s investigative components
• LEO
– Gives officers access to a variety of information-sharing
services
Obstacles to Information
Sharing
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Technical
Logistic
Political
Ethical
Unit #4
• Reading
– Ch. 7 – Training and Beyond
• Discussion
– Police manager and training
• Quiz
– 10 T/F or Multiple Choice
• Seminar
Unit #4
• Written Assignment
– 3-4 pages
– Design a training program for police
recruits in the
– Details and analysis for each course
• Double spaced
• 12 point font
• APA
Questions?
• [email protected]
• AIM: ForbesTeaching