Download National Certificate in Paper & Pulp Manufacturing NQF Level 2

National Certificate in Paper & Pulp Manufacturing NQF Level 2
Maintain and adapt
oral communication.
Understanding
Desired
Impact
Misunderstanding
The
Receiver
Undesired
Consequences
The
Message
The Sender
Commissioned by PAMSA
and German Technical Co-Operation
1
National Certificate in Paper & Pulp Manufacturing NQF Level 2
Maintain and Adapt oral Communication
Topics
Modules
Notional Hours
TF203.12
Understanding what good communication is
3
TF203.13
Understanding the communication process
3 P&P2FM06
TF203.14
Understanding the types of communication
2
TF203.15
Understanding characteristics of a good “sender”
4
TF203.16
Understanding characteristics of a good “receiver”
4
TF203.17
Dealing with diversity in the work group
6 P&P2FM07
TF203.18
Overcoming barriers to communication
6
TF203.19
Using your voice effectively in communication
4
TF203.20
Using questions to get clarity
4
TF203.21
Using technical vocabulary : “Using plastics language”
4
TF203.22
Packaging the message
3
TF203.23
Making basic presentations
Diversity & barriers
to communication
3
Total Notional Hours
Commissioned by PAMSA
Communication
principles
and German Technical Co-Operation
P&P2FM08
Communication
tools & skills
P&P2FM09
Good
presentations
50
2
National Certificate in Paper & Pulp Manufacturing NQF Level 2
US:8962
Maintain and Adapt oral Communication
Critical Cross-field Outcomes
TF203.12
Understanding what good
communication is
Identify and solve
problems
Work effectively with
others
Be able to give examples of how good and bad use of
language can influence the effectiveness of
communication
Communicate effectively
Organise and manage
myself and my activities
Understand the fact that we use presentations every
day in a variety of situations to get messages across
to other people
Understand what the key elements of
effective communication are
Understand how language impacts
on effective communication
Understand why it is important to
communicate well
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
Commissioned by PAMSA
and German Technical Co-Operation
3
National Certificate in Paper & Pulp Manufacturing NQF Level 2
Topic Specification
Notional
Hours
TF203.12
Understanding what good communication is
3
Assignment Description
Learning Outcomes
On completion of this topic the learner will be
able to:
• Demonstrate understanding of why it is
important to communicate well and how
language impacts on good communication
• Demonstrate how people use basic
presentations in daily communication
W
H
AT
W
HY
Assessment Criteria : (The assessor will
observe and confirm)
Process
• Understanding of how communication is necessary to
maintain process stability
• Understanding of how language impacts on good
communication
SHEQ
• Understanding of the need for good use of language to
prevent accidents and incidents
A group task to identify the areas where poor
language use negatively influence
communication in the workplace and in social
environments.
To ensure that the learners can link their
understanding of the basic elements of
communication with the processes needed to
maintain and improve process stability.
HOW
• Individually study and obtain understanding of the
elements of communication
• In a group use a language usage guide to evaluate the
effectiveness of the work teams use of language in daily
communication
• Develop examples of good and bad use of language in
communication
• Recommend ways to improve the use of language in
workplace communication
Commissioned by PAMSA
and German Technical Co-Operation
4
National Certificate in Paper & Pulp Manufacturing NQF Level 2
US:8962
Maintain and Adapt oral Communication
Critical Cross-field Outcomes
TF203.13
Understanding the communication process
Be able to list the basic oral
communication tools/strategies and
explain when each of them should be
used
Identify and solve
problems
Work effectively with
others
Communicate effectively
Organise and manage
myself and my activities
Understand the existence
of various
communication tools and
strategies
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Understand the
importance of clarity in
communication when
messages are conveyed
Understand the basic
model of how
communication works
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
Commissioned by PAMSA
and German Technical Co-Operation
5
National Certificate in Paper & Pulp Manufacturing NQF Level 2
Topic Specification
TF203.13
Notional
Hours
Understanding the communication process
3
Assignment Description
Learning Outcomes
On completion of this topic the learner will be able
to:
• Demonstrate a practical understanding of a basic
communication model
W
H
AT
• List the basic oral communication tools/strategies
and explain how to use them
• Use basic oral communication tools to maintain
and improve process stability
W
HY
An individual task where the learner must
interview his/her work team and family
members and obtain examples from TV
programmes.
To identify areas where basic oral
communication tools and strategies can help
to improve relationships and the
effectiveness of the work process
Assessment Criteria : (The assessor will
observe and confirm)
HOW
Process
• Understanding of the practical use of oral
communication tools and strategies
• The ability to use basic oral communication to improve
workplace relationships
SHEQ
• Understanding of how effective oral communication
can be used to prevent accidents and incidents and
improve healthy living habits
• Learners jointly develop an oral communication
checklist that includes the basic communication tools
and strategies
• Learners individually conduct interviews with team
and family members to see where the tools can help
to improve relationships
• Learners look for examples of the use of the tools
and strategies in TV programmes
• Learners discuss and present their findings
Commissioned by PAMSA
and German Technical Co-Operation
6
National Certificate in Paper & Pulp Manufacturing NQF Level 2
US:8962
Maintain and Adapt oral Communication
TF203.14
Understanding the types of communication
Be able to explain when and how one
will use presentations as effective
communication tools
Understand the difference
between formal and
informal communications
Understand the
difference between
presentations and
speeches
Understand the need for
different types of
communication when talking to
groups and individuals
Understand the different
types of communication
Critical Cross-field Outcomes
Identify and solve
problems
Work effectively with
others
Communicate effectively
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
Commissioned by PAMSA
and German Technical Co-Operation
7
National Certificate in Paper & Pulp Manufacturing NQF Level 2
Topic Specification
Notional
Hours
TF203.14
Understanding the types of Communication
2
Assignment Description
Learning Outcomes
On completion of this topic the learner will
be able to:
• Demonstrate understanding of the need for
different types of communication
• Explain when and how to use
presentations as effective communication
tools
W
H
AT
W
HY
Assessment Criteria : (The assessor will
observe and confirm)
Process
• Understanding of what the different types of
communication is
• Understanding how to use basic presentations to
improve effective communication
SHEQ
• Understanding of how to use basic presentations to
apply pro active SHEQ programmes in the workplace
An individual exercise looking at how people
make presentations in the workplace and
identifying how these presentations can be
used to improve the quality of workplace
communications
To ensure that the learners understand that we
all use presentations daily and that the key
steps of good presentations can be applied
daily to improve the quality of our
communications.
HOW
• Using a good presentation checklist the learners must
evaluate workplace and social presentations and identify
why these presentations are successful or not successful;
• As a learner team discuss these findings and identify the
things that can be used to make personal presentations a
part of good communication
• Discuss how the skills are used in different types of
communication and how it will improve workplace stability
Commissioned by PAMSA
and German Technical Co-Operation
8
National Certificate in Paper & Pulp Manufacturing NQF Level 2
US:8962
Maintain and Adapt oral Communication
TF203.15
Critical Cross-field Outcomes
Understanding the characteristics of a good
“sender”
Be able to list the characteristics of a good
communication sender and identify personal
weaknesses as a communication sender
Understand how enthusiasm and energy help you to get a
message across
Understand the importance of sincerity to get your ideas across to
a listener
Understand the need to think about the
listener in the communication process
Understand the need to focus on the critical
information that must be conveyed
Understand the need to think and
plan before you talk
Understand who the “sender” is and what
role they play in communication
Identify and solve
problems
Work effectively with
others
Communicate effectively
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
Commissioned by PAMSA
and German Technical Co-Operation
9
National Certificate in Paper & Pulp Manufacturing NQF Level 2
Topic Specification
TF203.15
Notional
Hours
Understanding the characteristics of a good sender
4
Assignment Description
Learning Outcomes
On completion of this topic the learner will be able to:
• Demonstrate understanding of the role that the sender
plays in effective communication
• Demonstrate an understanding of the characteristics
required to be able to send an effective message
• Identify personal areas that require attention to
improve communication ability
Assessment Criteria : (The assessor will
observe and confirm)
W
H
A
T
An individual and group exercise where the
learner uses given checklists to evaluate his/her
own skills as the sender of information and also
gives feedback to the group on how their skills
are perceived
W
H
Y
To ensure that the learner clearly understands
the characteristics required to be a good sender
of information and to identify specific aspects
that require improvement
HOW
Process
• Understanding personal accountability to make
communication successful
• Ability to identify personal shortcomings as a sender of
information
SHEQ
• Understanding of the importance of each person to
communicate correct information to ensure that safety and
health issues are correctly dealt with
• Jointly develop a basic checklist of the characteristics
of a good sender
• During discussions over a few days each individual
will check him/her self against the checklist
• Learners should also check the strong and weak
points of the rest of the learner group and/or work team
members
• The findings must be consolidated during a
structured/facilitated feedback session
Commissioned by PAMSA
and German Technical Co-Operation
10
National Certificate in Paper & Pulp Manufacturing NQF Level 2
US:8962
Maintain and Adapt oral Communication
TF203.16
Critical Cross-field Outcomes
Understanding the characteristics of a good
“receiver”
Be able to listen for and identify
the real messages in conversation
Identify and solve
problems
Work effectively with
others
Communicate effectively
Understand the need to
be aware of nonverbal
tips and clues
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Understand the art of
listening
Understand the
importance of listening
Understand who the “receiver” is
and what role they play in
communication
Use science and
technology effectively and
critically
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
Commissioned by PAMSA
and German Technical Co-Operation
11
National Certificate in Paper & Pulp Manufacturing NQF Level 2
Topic Specification
TF203.16
Notional
Hours
Understanding the characteristics of a good “receiver”
4
Assignment Description
Learning Outcomes
On completion of this topic the learner will be able to:
• Demonstrate understanding of the role of the
receiver in effective communication
• Demonstrate understanding of what listening is and
how important it is to listen well – the impact of
perceptions
• Pick up non verbal clues and tips that influence
effective communication
W
H
A
T
W
H
Y
A group exercise to test the understanding of work
team members of the instructions, policies and
procedures of the organisation
To ensure that the learners are able to distinguish
between factual communication and perceptions
and that they understand the potential negative
impact of not listening to the real message that is
being communicated
Assessment Criteria : (The assessor will
observe and confirm)
HOW
Process
• Understanding of how listening well is important to
maintain process stability
• Understanding of the use of non verbal communication
in the workplace
SHEQ
• Understanding of how listening and compliance to
instructions and procedures can reduce incidents and
accidents and help to identify hazardous situations
• Jointly develop a basic set of questions to test the
understanding and perceptions of people regarding the
performance of the company and other recently
communicated issues
• Individually test the understanding of employees
regarding specific communications
• Test the understanding of people in your family and
community regarding some news topics
• Discuss and agree ways to improve personal listening
skills
Commissioned by PAMSA
and German Technical Co-Operation
12
National Certificate in Paper & Pulp Manufacturing NQF Level 2
US:8962
Maintain and Adapt oral Communication
Critical Cross-field Outcomes
TF203.17
Dealing with diversity in the
work group
Be able to use basic terminologies like
greetings etc in the other languages
spoken in the community
Understand how different people
perceive things differently
Understand the potential
benefits of diversity
Understand the concept of
diversity
Identify and solve
problems
Work effectively with
others
Communicate effectively
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
Commissioned by PAMSA
and German Technical Co-Operation
13
National Certificate in Paper & Pulp Manufacturing NQF Level 2
Topic Specification
TF203.17
Notional
Hours
Dealing with diversity in the work group
6
Assignment Description
Learning Outcomes
On completion of this topic the learner will be able
to:
• Demonstrate an understanding of the potential
benefits of diversity
• Apply basic communication tools to improve
cross cultural relations
• Link the diversity issues to relevant company
policies and procedures
W
H
A
T
An individual and group exercise of visiting people
of diverse backgrounds and identifying positive
aspects and issues that must be considered to
improve cross cultural relationships
W
H
Y
To ensure that the learners gain a better
understanding of the dynamics of various groups
that make up the society and workplace and that
conscious efforts can be made to harness the
power of diversity in the workplace
Assessment Criteria : (The assessor will
observe and confirm)
HOW
Process
• Understanding of how company policies and
procedures promote cross cultural relationships
• The ability to use basic communication tools to build
relationships and improve the teams ability to maintain
process stability
SHEQ
• Understanding of how good cross cultural
relationships can positively contribute to a healthy and
safe workplace
Commissioned by PAMSA
• Jointly identify the potential positive aspects of diversity
• Individually and jointly visit people across the cultural divide in a
structured manner
• Individually study some basic historical and cultural aspects of the
key groups that make up the workplace and society
• Jointly review company policies and procedures regarding
diversity issues
• Study and use basic terminologies and greetings to promote good
cross cultural relationships
and German Technical Co-Operation
14
National Certificate in Paper & Pulp Manufacturing NQF Level 2
US:8962
Maintain and Adapt oral Communication
Critical Cross-field Outcomes
TF203.18
Identify and solve
problems
Overcoming barriers to
communication
Work effectively with
others
Be able to develop plans of how to overcome
internal, external and environmental barriers to
communication
Understand how culture can
be a barrier to communication
Understand how the
complexity of the message can
be a barrier to communication
Understand how noise and
environment can be a
barrier to communication
Communicate effectively
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Understand the fact that listeners do not
always tell you what their concerns are
Understand the fact that there are internal
and external barriers to effective
communication
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
Commissioned by PAMSA
and German Technical Co-Operation
15
National Certificate in Paper & Pulp Manufacturing NQF Level 2
Topic Specification
TF203.18
Notional
Hours
Overcoming Barriers to communication
4
Assignment Description
Learning Outcomes
On completion of this topic the learner will be
able to:
• Demonstrate an understanding of the things that
prevent good communication
• Develop basic practical plans to ensure that
these barriers are avoided and/or overcome in
workplace and social communication situations
Assessment Criteria : (The assessor will
observe and confirm)
Process
• Understanding of things in the workplace that form
barriers to communication
• Ability to apply basic plans to avoid communication
barriers that impact on the ability to maintain and
improve process stability
SHEQ
• Ability to overcome barriers in communicating
critical safety and health information
W
H
A
T
An individual exercise of checking one on one
and group communications in the workplace and
social environments
W
H
Y
To identify basic barriers to communication and to
be able to come up with practical solutions to
overcome these barriers
HOW
• Jointly list the key internal, external and environmental
barriers to communication
• Individually check workplace and social communications
and see which of the barriers are present and how they
effect the communication
• Discuss the findings of the individual study in a group and
develop basic strategies to overcome the identified barriers
• Apply these strategies and report back to the learner group
Commissioned by PAMSA
and German Technical Co-Operation
16
National Certificate in Paper & Pulp Manufacturing NQF Level 2
US:8962
Maintain and Adapt oral Communication
Critical Cross-field Outcomes
TF203.19
Using your voice effectively in
communication
Be able to properly use speech to convey messages
in a variety of interactions and presentations
Identify and solve
problems
Work effectively with
others
Communicate effectively
Understand what pacing
in communication means
Know what a verb is and
how it is used in
communication
Understand what vowels
and consonants are
Understand the importance
of properly pronouncing
words
Organise and manage
myself and my activities
Understand the
importance of
pronouncing vowels
and consonants
properly
Understand how to use
breath in effective
communication
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Understand the basic principles
of sentence construction
Commissioned by PAMSA
and German Technical Co-Operation
Learner and societal
development
17
National Certificate in Paper & Pulp Manufacturing NQF Level 2
Topic Specification
TF203.19
Notional
Hours
Using you voice effectively in communication
4
Assignment Description
Learning Outcomes
On completion of this topic the learner will be able to:
• Apply good sentence construction and pronunciation
to improve communication
• Properly use speech to convey messages in a variety
of interactions and presentations
W
H
A
T
An individual and group exercise where
learners have to conduct a debate regarding
relevant safety, health and or quality issues in
English
W
H
Y
To ensure that the learners can use good
sentence construction, pronunciation and voice
control to make salient points relating to
relevant issues of work and/or private life.
Assessment Criteria : (The assessor will
observe and confirm)
HOW
Process
• Understanding the basic principles of sentence
construction and pronunciation
SHEQ
• The ability to use good speech to convey safety, health
and quality information and to promote process stability
and improvements
• Attend a series of workshops on language use,
sentence construction and pronunciation
• Individually select and study a relevant safety, health
and/or quality topic
• Prepare for and conduct a structured and facilitated
debate regarding the identified topics
• Receive and give feedback on language usage
Commissioned by PAMSA
and German Technical Co-Operation
18
National Certificate in Paper & Pulp Manufacturing NQF Level 2
US:8962
Maintain and Adapt oral Communication
Critical Cross-field Outcomes
TF203.20
Identify and solve
problems
Using questions to get clarity
Work effectively with
others
Communicate effectively
Be able to ask questions to
obtain support for ideas
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Be able to ask questions
to clarify understanding
Understand the
difference between the
types of questions
Understand how to
effectively use questions
to gain support for your
ideas
Understand the concept
of process questions
Understand how to use
the 5w’s of good
communication
Understand the need to
ask direct questions
Use science and
technology effectively and
critically
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Understand the role of questions in
conversation
Commissioned by PAMSA
and German Technical Co-Operation
Learner and societal
development
19
National Certificate in Paper & Pulp Manufacturing NQF Level 2
Topic Specification
TF203.20
Notional
Hours
Using questions to get clarity
4
Assignment Description
Learning Outcomes
On completion of this topic the learner will be able
to:
• Demonstrate understanding of how and when to
use different types of questions to improve the
quality of communication
• Ask relevant questions to obtain support for
specific ideas
Assessment Criteria : (The assessor will
observe and confirm)
Process
• Understanding of how asking the correct questions
can help to improve the process stability
SHEQ
• Understanding the need to ask relevant questions to
ensure product quality and to improve safety, health
and environmental conditions.
W
H
A
T
A group exercise involving learners and other
team members and management
representatives where questions are asked and
answered
W
H
Y
To ensure that learners get used to asking
questions that are relevant to the successful
operation of the production line
HOW
• Individuals prepare different types of questions
regarding the company, the process, policies and
procedures and health and safety issues
• A question and answer session is conducted in a
facilitated manner to ensure that the questions are
answered and learners are encouraged to ask relevant
questions
• The session is summarised and learners must reflect
on what they have learnt
Commissioned by PAMSA
and German Technical Co-Operation
20
National Certificate in Paper & Pulp Manufacturing NQF Level 2
US:8962
Maintain and Adapt oral Communication
Critical Cross-field Outcomes
TF203.21
Using technical vocabulary
“Using paper and pulp language”
Be able to correctly explain the key
technical and legal vocabulary used in
the workplace
Be able to interpret
relevant diagrams, flow
charts and layouts
Understand the relevant technical
and legal terminology used in the
workplace
Understand diagrams, flow
charts and layouts used in the
workplace
Understand the unique SA vocabulary
applicable to the specific situation/area
Understand the need to
use appropriate technical
vocabulary
Identify and solve
problems
Work effectively with
others
Communicate effectively
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
Commissioned by PAMSA
and German Technical Co-Operation
21
National Certificate in Paper & Pulp Manufacturing NQF Level 2
Topic Specification
TF203.21
Notional
Hours
Using technical vocabulary “Using plastics language”
3
Assignment Description
Learning Outcomes
On completion of this topic the learner will be able
to:
• Correctly explain and use relevant technical and
legal vocabulary in the workplace
• Interpret basic diagrams, flow charts and layouts
Assessment Criteria : (The assessor will
observe and confirm)
Process
• Ability to use technical vocabulary to maintain and
improve process stability
• Ability to interpret diagrams and flow charts to
maintain and improve process stability
SHEQ
• Understanding of the technical and legal terms
relevant to all workplace safety, health, environmental
and quality policies, procedures and instructions
W
H
A
T
An individual study of the terminologies and a
group exercise where the terminologies are used
and tested and where learners must develop
diagrams and flow charts relevant to specific
situations
W
H
Y
To ensure that the learners can freely use the
relevant terms and that they can link the diagrams
and flow charts to activities required to maintain
and improve the process stability
HOW
• Individuals study the relevant terms
• Conduct a question challenge session where the
terminologies are tested and small teams compete to see
which learners have the best knowledge of the terms
• Learners must draw layouts of the factory, their
neighborhood and flow charts of the production process
and to illustrate how safety and quality systems work
Commissioned by PAMSA
and German Technical Co-Operation
22
National Certificate in Paper & Pulp Manufacturing NQF Level 2
US:8962
Maintain and Adapt oral Communication
Critical Cross-field Outcomes
TF203.22
Packaging the
message
Be able to structure a variety of messages for a variety of
audiences
Understand how
messages convey both
content and feelings
Understand the need to focus your
communication on the message
that you want to put across
Understand the importance of
good relationships in improving
communication
Understand the need to structure
your message properly
Understand how messages can be
misinterpreted through poor
communication
Commissioned by PAMSA
and German Technical Co-Operation
Identify and solve
problems
Work effectively with
others
Communicate effectively
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
23
National Certificate in Paper & Pulp Manufacturing NQF Level 2
Topic Specification
Notional
Hours
T203.22
Packaging the message
3
Assignment Description
Learning Outcomes
On completion of this topic the learner will be able to:
• Demonstrate understanding of how relationships
influence the interpretation of a message
• Demonstrate understanding of how messages
should be structured
• Structure messages correctly to meet the needs of
managers, team members and family members
W
H
A
T
An individual exercise where learners are
required to structure specific production and
safety information in such a way that it can be
easily interpreted and understood by
management and team members
W
H
Y
To ensure that learners are able to interpret and
structure practical work and safety information
in such a way that it can be easily understood
by management and work colleagues
Assessment Criteria : (The assessor will
observe and confirm)
Process
• Learners ability to properly structure process related
information to management and colleagues to ensure
the maintenance of process stability
SHEQ
• Ability to structure SHEQ information in such a way that
colleagues and family can understand the importance of
compliance to SHEQ policies and procedures
HOW
• Attend work sessions on good presentation
practices
•Learners are provided with a variety of information
regarding work and non work related issues
• The information must be reviewed and restructured
to convey the messages in such a way that
misunderstandings are avoided
• Learners participate in some experiential team
exercises to illustrate the impact of poor and good
relationships on effective communications
Commissioned by PAMSA
and German Technical Co-Operation
24
National Certificate in Paper & Pulp Manufacturing NQF Level 2
US:8962
Maintain and Adapt oral Communication
Critical Cross-field Outcomes
TF203.23
Making basic presentations
Be able to plan and structure basic oral
presentations to convey specific messages to a
variety of audiences
Understand the need to use
visual aids to help you to
get a message across
Understand how presenter
behaviours like eye contact
is used to keep listeners
focused on what is being
said.
Identify and solve
problems
Work effectively with
others
Communicate effectively
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Understand what a good
presentation looks like
Understand the fact that we use
presentations as part of every day
communication
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
Commissioned by PAMSA
and German Technical Co-Operation
25
National Certificate in Paper & Pulp Manufacturing NQF Level 2
Topic Specification
TF203.23
Notional
Hours
Making basic Presentations
4
Learning Outcomes
Assignment Description
On completion of this topic the learner will be able to:
• Demonstrate understanding of how basic
presentations are used in daily communication
• Develop basic presentations using basic visual aids
• Make basic oral presentations using basic visual
aids
W
H
A
T
W
H
Y
Assessment Criteria : (The assessor will
observe and confirm)
Process
• Understanding of how presentations are used to
maintain and improve process stability
SHEQ
• Ability to present relevant safety, health and quality
information using relevant visual aids and ensuring that
the presented information can be used for decision
making to improve SHEQ in the workplace
An individual exercise of developing and
making presentations
To ensure that the learners can develop and
make presentations using basic visual aids
and that they can get the messages across in
a meaningful way
HOW
• Attend work sessions on good presentations
• Individually prepare presentations
• Make visual presentation aids
• Present to different audiences
Commissioned by PAMSA
and German Technical Co-Operation
26