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Chapter 1 Building Responsibility • What is Communication? – The process of sending and receiving messages. – Communication is like playing catch: The Communication Process • The sender encodes and transmits the message through a given channel (the way a message is sent). • A message is words, body language and symbols that communicate thoughts or ideas. • The receiver intercepts and decodes the message and then transmits feedback • Feedback is words, body language and symbols that respond to the sender’s message. The Communication Model Communication Barriers • Any obstacle that gets in communication barrier. There are five communication barriers: – Social = they aren’t part of my group (these are social, economical, peer or professional groups). – Cultural = we don’t have the same background, religion, family type, or speak the same language – Educational = I am too smart for them or they are too smart for me (either perceived or real differences) – Environmental = there is something physical blocking communication from happening – Attitudinal = somebody doesn’t like the topic or person who is speaking (bad attitude) 5 Levels of Communication • Intrapersonal – communication within yourself • Interpersonal – communication with you and one other person (You + 1) • Small Group – at least 3-7 people • Public – classroom or assembly size audience • Mass – global communication (radio, tv, worldwide web, etc.)