Download part 1 – introduction

EFFECTIVE
COMMUNICATION
SKILLS
PART 1 – INTRODUCTION
Objectives
• To understand the importance of
communication
• To improve upon verbal communication –
written & oral
• To improve upon non-verbal communication –
body language, listening skills, mannerisms
What is communication?
• A process of transferring information from one
entity to another:
– Effective Communication
– Interpersonal communication
– Formal Communication
Process
Medium
Barrier
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Feedback/Response
Communication is:
Words
7%
55%
Body Language
38%
Paralinguistic
Why should you improve your
communication skills?
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Interact – Socially/Professionally
Negotiate
To develop yourself as a professional
Progress
Competition
Activity
• Draw a picture
7 Cs of Communication
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Clarity
Completeness
Concreteness
Courtesy
Conciseness
Correctness
Consideration
Few major Barriers in communication
• Unwillingness to communicate
• Lack of Self-Confidence
• Language differences
• Vocabulary level
• Voice quality
• Assumptions
• Distractions
• Weak listening ability
• Emotions
• Less Interest
• Use simple words and phrases that are understood by every body.
• Increase your knowledge on all subjects you are required to speak.
• Speak clearly and audibly.
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Check twice with the listener whether you have been understood accurately
or not
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In case of an interruption, always do a little recap of what has been already
said.
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Always pay undivided attention
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While listening, always make notes of important points.
• Always ask for clarification if you have failed to grasp other’s point of
view.
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Repeat what the speaker has said to check whether you have understood
accurately.
• Do not instantly react and mutter something in anger
• Do not use technical terms & terminologies not understood by
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majority of people
Do not speak too fast or too slow
Do not speak in inaudible surroundings, as you won’t be heard
Do not assume that every body understands you
While listening do not glance here and there as it might
distract the speaker
Do not interrupt the speaker
Do not jump to the conclusion that you have understood
everything
Formal Communication
• Rules of communication:
– Go through channels
– Adhere to orders and
direction coming from
above
– Escalate problems as
needed going through your
chain of command
– Avoid badmouthing –
superiors/colleagues
First Impression
• It takes just a quick glance, maybe three seconds,
for someone to evaluate you when you meet for
the first time.
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Be on Time
Be Yourself, Be at Ease
Smile!
Be Open
Small Talk …
Be Positive
Be Courteous And Attentive
Implementations
• When at work, speak only in English
• Self – introduction ( 2 - 4 minutes) next week