Download 2006 January - Sharing What Works

WDC-PMI Tools Presentation
“Sharing What Works”
“The Communication Tool That Works”
Stan Boyd, PMP
Jan 17, 2006
PMBOK REVIEW -CHAPTER 1
AREAS OF EXPERTISE
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The Project Management Body of Knowledge
Application area knowledge, standards, and regulations
Understanding the project environment
General management knowledge and skills
Interpersonal skills
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Effective communication
Influencing the organization
Leadership
Motivation
Negotiation and conflict management
Problem Solving
PMBOK REVIEW -CHAPTER 10
PROJECT COMMUNICATIONS MANAGEMENT
• “Project Managers spend an inordinate amount of time
communicating…”
• “Communication skills are related to, but the same as, project
management communications. The art of communications is
a broad subject and involves a substantial body of
knowledge…”
• “Communication skills are part of general management skills
and are used to exchange information”
• “The sender is responsible for making the information clear
and complete so that the receiver can receive it correctly.
ARE COMMUNICATION SKILLS IMPORTANT?
• Harold Kerzner
“An individual with poor communication skills and interpersonal skills
can be promoted to a line management slot because of his technical
expertise, but this same individual is not qualified for project
management promotion.”
• PMFORUM – Communication: The Project Life Blood
“In project work there are two essential ingredients: people and the
effective exchange of ideas. Without people nothing gets done and
without communication nobody knows what to do. “
• Certification Magazine, March 2004
“Poor communication is a major reason so many IT projects fail”
THE FEAR
• Glossophobia - Fear of speaking in public or of trying to speak.
THE QUESTION
• How can I develop and further my communication skills?
THE ANSWER
• Toastmasters International
• Non-profit organization founded on Oct 22, 1924 in Santa
Ana, CA
• Over 10,500 clubs and more than 200,000 members in
approximately 90 countries.
• Locally – 3,800 members, 179 clubs
Communication and Leadership Program
• 10 Speech Projects
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1. Icebreaker
2. Organize Your Speech
3. Get to the Point
4. How to Say It
5. Your Body Speaks
6. Vocal Variety
7. Research Your Topic
8. Get Comfortable with Visual Aids
9. Persuade with Power
10. Inspire Your Audience
Results in the Competent Toastmaster Award
15 Advanced Manuals
Two Tracks – Communications and Leadership
Highest level – Distinguished Toastmaster
Top 10 Speaking Tips
1. Know your material.
2. Practice. Practice. Practice!
3. Know the audience.
4. Know the room.
5. Relax.
6. Visualize yourself giving your speech.
7. Realize that people want you to succeed.
8. Don’t apologize
9. Concentrate on the message – not the medium
10. Gain experience
THE DEMO