Download Interpersonal Skills

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Agreements
Assertiveness
Blocks
Body Language
Channels / Media
Communication
Consensus
Cross-training
Distractions
Emotional Blocks
Empathize
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Equality
Ethics
Feedback
Flexibility
Initiative
Jargon
Negotiation
Self-Esteem
Setting
Teamwork
Time Management
• How does the individual and
group dynamics interrelate to
create a cohesive, functioning,
and effective team?
Essential Question 1
Teaming
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What are your personality
traits, strengths that describe
you and weaknesses that
describe you?
Essential Question 2
Teaming
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How do your personality traits
and values affect your
relationships with others?
Essential Question 3
Teaming
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How do your personality traits
and values affect others
relationships with you?
Essential Question 4
Teaming
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What are the six aspects of
teamwork and their meaning?
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Teamwork: Work done by a group of people
to achieve a common goal.
There are six aspects to effective teamwork.
For team to function effectively, all six
aspects must be present.
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In order to be an
effective team member,
you must have training
for all the tasks you will
perform.
Team members should
be cross-trained to
improve team flexibility
and diversity.
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Team planning involves
setting goals, assigning
roles, making
agreements, sharing
responsibilities, and
communicating
regularly.
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In order for team members
to feel committed to the
goal, they must first feel
involved in defining it.
When determining a goal,
members should reach a
consensus: a decision all
team members can agree
on.
Assigning Roles
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Each person on the team
needs to know which part
of the process he or she is
responsible for each day.
Agreements
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An agreement is a
specific commitment that
each member makes with
the group.
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For a team to work, each member must feel
responsible for the whole team’s efforts.
In shared leadership, team members take
action to bring the whole team’s performance
up to the standards the team has agreed on.
Essential Question 5
Teaming
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How do the six aspects of
teamwork interrelate in
successful teaming situations?
Essential Question 6
Teaming
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How do the various
interpersonal skills interrelate in
building good working
relationships?
Interpersonal
Skills
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Self-Esteem: is how you
perceive your worth or
value as a person.
High self-esteem
translates into
friendliness, patience,
respect for yourself and
others, good work habits,
and good grooming
standards.
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Attitude is your
mental outlook, which
shapes the way you
view people and
situations and the
way others view you.
People with positive
attitudes welcome
difficult assignments
as challenges and look
for the good when
things go bad.
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Accepting of
constructive criticism.
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Initiative: Doing what
needs to be done
without being urged.
Responsibility is the
willingness to be held
accountable for your
actions.
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You take careful and
measured steps not to
act on impulse or
emotion.
Self-control and
orderly behavior
inspire confidence in
customers and
coworkers.
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Using your
imagination to be
inventive.
The ability to analyze
problems from a new
and fresh perspective.
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Time management: Learning
to budget your time to
accomplish different tasks
and to keep records of
important deadlines or
appointments.
Time management
guidelines:
Make a list of tasks to
accomplish
 Prioritize the tasks
 Create a schedule and stick to
it
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Stress is a mental and/or
physical reaction to outside
pressure.
Stress can be reduced through
exercise, proper diet and
sufficient sleep.
Personal distractions such as
hobbies, sports, reading,
listening to music, etc. will
also help reduce stress.
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Assertiveness:
Standing up for your
rights, beliefs, and
ideas without being
pushy or aggressive.
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Flexibility: ability and
willingness to adapt to
changing circumstances.
Able to listen with an open
mind, accept constructive
criticism, and try new
approaches.
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Ethics: Basic values and moral
principles that guide the behavior
of individuals and groups and
includes being honest, showing
integrity, and having a sense of
fair play.
Honesty: Telling the truth, maintaining confidentiality, not
spreading gossip.
 Respect: Listening to other’s point of view with an open mind and
addressing differences in opinion with courtesy and tact.
 Fairness and Equity: Everyone has equal rights and
opportunities. Special privileges are not provided to workers for
reasons unrelated to work performance.
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Managing conflict requires
understanding, skill,
knowledge, and experience.
Negotiation: Requires a
willingness of parties to
work together to find a
resolution.
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Speaking clearly, listening
actively, and empathizing:
understanding a person’s
situation or frame of mind, are
necessary to negotiation.
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Steps for effective conflict resolution.
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Show respect
Recognize and define the problem
Seek a variety of solutions
Collaborate
Be reliable
Preserve the relationship
Essential Question 7
Teaming
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What are all the aspects of the
communication process and
how do they interrelate?
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Communication: The process
of exchanging information,
ideas, and feelings.
70% of our waking hours is
spent communicating.
Effective communication is
two-way.
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Simply sending a message is not
communicating. Every message must be
sent, received, and understood.
SENDER
RECEIVER
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Verbal Communication: Speaking, writing,
and reading.
Nonverbal Communication: Your physical
actions that communicate your thoughts.
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Body language: The physical movements and
position of the body that communicate thoughts.
 A smile
 Eye Contact
 Hand Gestures
 Body Posture
Verbal vs Non-verbal Communication
7%
Words
55%
38%
Tone of voice and
inflection
Facial expression, body
position, gestures
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Paralanguage: How you say it.
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I would like to help you.
I would like to help you.
I would like to help you.
I would like to help you.
In each case the emphasized word change the
meaning of the message.
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The substance of any form of communication is
the message or the information, ideas, or
feelings the sender wants to share.
SENDER
MESSAGE
RECEIVER
• This demonstrates one-way communication
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Feedback: The receiver’s response to the
message.
FEEDBACK
SENDER
MESSAGE
RECEIVER
• This demonstrates effective two-way
communication
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Blocks: Interference with understanding a
message.
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Distractions
Disinterest
Emotional Blocks
Planning a response
FEEDBACK
SENDER
MESSAGE
RECEIVER
BLOCKS
Distractions: Things that compete with the
message for the listener’s attention.
 Disinterest: The message is not interesting or the
receiver is not interested in the message being
sent.
 Emotional Blocks: Biases against the sender’s
opinions that prevent a listener from
understanding.
 Planning a response: The receiver stops listening
and begins to think about what to say next. You
cannot listen and plan a response at the same time.
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Setting: Where the communication takes place.
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You may or may not have control over the setting. If
you do have the opportunity to control the setting,
use the setting to your advantage!
Channel / Media: The avenues
and mode through which the
message is delivered.
Listening Skills
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45% of communication time
is spent listening.
Identify the purpose
 Look for a plan
 Give feedback
 Search for a interest
 Evaluate the message
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