Download Managers communicate every day and spend about three

Today’s Agenda
Hand in Bus. Mgmt. Binders
 Workplace Skills Study – Access my
website and read through the study!
 Chapter 9 notes
 Activity

– Speech
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Why is communication
critical to a highly
functioning business?
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Communication is the act of exchanging
information. It can be used to:
• inform
• assess
• command
• influence
• instruct
• persuade
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Managers communicate
every day and spend about
three-quarters of the day in
communication with others.
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1. Managers must give direction to the people who work for them.
2. Managers must be able to motivate people.
3. Managers must be able to convince customers that they should do
business with them.
4. Managers must be able to absorb the ideas of others.
5. Managers must be able to persuade other people.
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Before speaking or writing to others, managers must answer these
questions.
1.
2.
3.
4.
What does the audience already know?
What does it want to know?
What is its capacity for absorbing information?
What does is hope to gain by listening? Is it hoping to be
motivated? Informed? Convinced?
5. Is the audience friendly or hostile?
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Are you a good listener?
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One way to be a good listener
is to be an active listener
1. Identify the speaker’s purpose.
2. Identify the speaker’s main ideas.
3. Note the speaker’s tone as well as his or her
body language.
4. Respond to the speaker with appropriate
comments, questions, and body language.
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People also communicate without words, or nonverbally, in the
following ways:
•
•
•
•
•
eye contact
with facial expressions and gestures
by raising or lowering their voices
by the way they dress
by the way they walk
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Written Communication
•Write as simply and
clearly as possible
•
Every day managers
write e-mails, letters,
and reports
•Be sure that the
content and tone of the • To write effectively they
document are
should follow these
appropriate for the
steps
audience
•Proofread the
document
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Types of Business Documents

Memos: are used to
communicate with people
within the same company

Letters: are used to
contact customers and
suppliers

Reports: are documents
that provide a lot of
information on a
particular topic.
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A Checklist for Writing Reports





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Analyze the purpose and
audience for the report.
Brainstorm ideas and
determine what kind of
information to include in the
report.
Group ideas under heading.
Make an outline of the
headings.
Check to make sure the
order of the headings makes
sense.
Developing Oral Communication Skills
• Make emotional contact with listeners
•addressing them by name where possible
• Avoid speaking in monotone
• Be enthusiastic and project a positive outlook
• Avoid interrupting others and always be courteous
• Avoid empty sounds or words, such as, “uh,” “um,”
“like,” and “you know.”
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Fact and Idea Review
Complete at the bottom of your notes
1. Name two techniques managers can use to improve their writing.
2. Name three kinds of documents that managers need to know how
to write.
3. Name two techniques that managers can use to improve their
written communication skills.
4. Explain when managers would use written communication and
when they would use oral communication.
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 Read
the Techniques for speaking
effectively on page 217
 Pick
one style and write a 1 page
persuasive speech for about a product or
company using this style

Typed double spaced, times new roman, 12
pt., 1” margins, insert name and date as a
header right justified; you pick title
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