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Engaging in Verbal Communication Communication Mosaics 6th Ed. Chapter Four Focus Questions • How are language and thought related? • What abilities are possible because humans use symbols? Communication Mosaics 6th Ed. Chapter Four Focus Questions • What are the practical implications of recognizing that language is a process? • How do rules guide verbal communication? Communication Mosaics 6th Ed. Chapter Four A New Twist on an Old Saying “Sticks and stones can break my bones, but words can really hurt me.” Communication Mosaics 6th Ed. Chapter Four Our Most Powerful Tool • Language allows us to – Plan – Dream – Remember – Evaluate – Reflect on ourselves and the world around us – Define who we are and want to be Communication Mosaics 6th Ed. Chapter Four – Create reality Language & Meaning • Language consists of symbols – People – Events – All that goes around us • Not all symbols are linguistic – Nonverbal communication Communication Mosaics 6th Ed. Chapter Four Features of Language • Arbitrariness • Ambiguity • Abstraction Communication Mosaics 6th Ed. Chapter Four Principles of Communication • Interpretation creates meaning – brute facts: objective, concrete phenomena and activities – institutional facts: the meanings of brute facts based on human interpretation • Communication is guided by rules – Regulative rules regulate interaction by specifying when, how, where, and with whom to communicate about certain things. – Constitutive rules define what a particular communication means or stands for. Communication Mosaics 6th Ed. Chapter Four • Punctuation affects meaning Symbolic Activities • Language defines phenomena – The way we name, or label, define phenomena and shape what they mean to us. • Language evaluates phenomena – Language is not neutral; it is laden with values. – Loaded language consists of words that strongly slant perceptions. Communication Mosaics 6th Ed. Chapter Four Symbolic Activities • Language organizes experiences • Language allows hypothetical thought – experiences and ideas that are not part of your concrete, daily reality Communication Mosaics 6th Ed. Chapter Four Symbolic Activities • Language allows self-reflection • Language defines relationships and interaction – Responsiveness, liking, & power Communication Mosaics 6th Ed. Chapter Four Guidelines for Effective Verbal Communication • Engage in Person-Centered Communication • Be Aware of Levels of Abstraction • Qualify Language Communication Mosaics 6th Ed. Chapter Four Own Your Feelings & Thoughts • Avoid You-Language • Use I-Language – Own responsibility – More descriptive Communication Mosaics 6th Ed. Chapter Four Summary • New twist on an old saying • Nature & power of verbal communication • Language • Symbolic activities • I-language vs. You-language Communication Mosaics 6th Ed. Chapter Four Communication Mosaics 6th Ed. Chapter Four Communication Mosaics 6th Ed. Chapter Four
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