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Chapter Six Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. The Human Service Professional Helper definition Typology of helpers Human service roles Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Topics To make a living Self-exploration To exert control Experience of being helped Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Motivations for Helping Acceptance – The ability of the helper to be receptive to the client regardless of the way the client is dressed or what the client may have done. – Professionals maintain an attitude of goodwill toward clients and refrain from judging them by factors such as the way they live or whether they have a likable personality Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Human Service Values Tolerance – The ability to be patient and fair toward each client rather than judging, blaming, or punishing the client for prior behavior. – The allows the helper to focus on the future rather than the past. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Human Service Values Individuality – This is reflected in the ability to recognize each client individually as unique and distinct from all others. – It avoids the temptation to see clients stereotypically. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Human Service Values Self-determination – The helper allows clients to make up their own minds regarding decisions to be made or a course of action to be followed. – The helper objectively assists the client to investigate the various alternative available. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Human Service Values Confidentiality – This is the helper’s assurance to the client that their case will not be discussed with other people (including the helper’s family, friends, or other clients) – The exception is the sharing of information with supervisor or in staff meetings where the client’s best interest is being served Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Human Service Values Self-awareness – It is important for helpers to know they are because it affects what they do – It is a life long process of continually examining one’s beliefs, attitudes, values, and behaviors. – It is necessary to recognize potential stereotypes, biases, cultural influences, and gender related attitudes. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Helper Qualities Communication skills – The ability to effectively communicate is critical to the helper’s ability to assist a client. – Beginning with listening and maintaining a “tuned-in” posture with clients which involves both verbal and nonverbal components. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Helper Qualities Empathy – This is the ability to see a situation or experience a feeling from the client’s perspective. – This may be easier for helpers who have had experiences similar to the client’s. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Helper Qualities Responsibility/commitment – This includes attending to the needs of a client first and foremost. – It means a commitment to the delivery of high quality services that reflect evidence based practices Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Helper Qualities Flexibility – This is a multifaceted trait that allows the helper to shift their perspective on the nature of helping, their view of the client’s problem and the preferred course of intervention. – It allows the helper the freedom to continually seek new ways to provide assistance when difficult or unusual situations are encountered. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Helper Qualities Specialists – This category of helper is characterized by certification from professional groups, licenses by governing bodies, or degrees educational institutions – Examples are social workers, nurses, ministers, and counselors Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Categories of Helpers Human Service Professionals – These are generalists who have education and training at the undergraduate level – Examples are psychiatric technician, youth street worker, day care staff, probation officers, case managers, and church worker. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Categories of Helpers Human Service Professionals –These may also include such professions a physicians, psychiatrist, psychologists, clinical sociologist, social worker, and various trained counselors Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Categories of Helpers Nonprofessionals –This is a fairly large group of laypeople who provide help in an assortment of ways –Community caretakers, self-help group managers, volunteers and others. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Categories of Helpers Framework for the Helping Professional The Generalist Three clusters of responsibility Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Human Service Roles Behavior changer Caregiver Communicator Crisis intervener Participant empowerer Teacher Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Providing Direct Service Behavior changer – Carries out a range of activities designed primarily to change a client’s behavior; including coaching, counseling, casework, psychotherapy, and behavioral therapy Caregiver – Provides services to people who need ongoing support of some kind Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Providing Direct Service Communicator – Expresses and exchanges ideas and establishes relationships with a variety of individuals, groups, families, organization, and the public. Crisis intervener – Provides short term services to individuals, families, or groups experiencing a disruption in their lives. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Providing Direct Service Participant empowerer – Shares with clients the responsibility for developing and implementing a plan of action designed to help the client care for themselves. Teacher – Performs instructional activities directed at individuals and groups Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Providing Direct Service Broker Data manager Evaluator Facilitator of services Planner Report and grant proposal writer Resource allocator Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Performing Administrative Work Advocate Networker Planner Consultant Mobilizer Outreach worker Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Working with the Community Front-line helper Administrator Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Two categories