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Management of Information Technology Prachyanun Nilsook, Ph.D. [email protected] http://www.prachyanun.com Q&A • • • • • ใครคือมหาเศรษฐีอนั ดับหนึ่งของโลก ? มหาเศรษฐีอนั ดับหนึ่งของโลกทากิจการใด ? เศรษฐี หนุ่ม ๆ ของโลกทาธุรกิจอะไร ? มหาเศรษฐี ของไทยทาธุรกิจอะไร ? ทาไมต้ องเรียนการจัดการเทคโนโลยีสารสนเทศ ? Bill Gates’ Microsoft • Thailand Digital Inspiration June 30, 2005 หอประชุมกองทัพเรื อ • E-Government • Web Services – การทาให้ ซอฟแวร์ แต่ ละตัวเชื่ อมต่ อกันได้ ด้วย XML • E-Learning 3 Generations of Business Management • 1st Generation: Biz Tech BPR, Complex Systems, Virtual Corpns., Info. Policy, Intellectual Property, Info. Systems, more,.. • 2nd Generation: e-Biz e-Business, E-Commerce, eMarkets, Web Services, ERP, CRM, B2B, B2C, WAP, UDDI, RFID, more,.. • 3rd Generation: KM Knowledge Management, Intellectual Capital, Organizational Learning, Organizational Learning, more,.. • http://www.brint.com/ Information Management for Organization in Thailand • • • • Telecommunication Computer Usage Internet Broadband “Towards a knowledge-based economy” Telecommunication Telecommunication Telecommunication Telecommunication Computer Usage Computer Usage Computer Usage Internet Internet Internet e-Industry e-Commerce e-Government e-Education e-Society IT For KBE Knowledge Management and Organization Human Resource Development Information Infrastructure and Industry ICT Development Program Flagships and Infrastructures in IT 2010 Economy e-Industry e-Commerce Society e-Government e-Society e-Education Science and Technology, R&D, Knowledge Information Development, IT Literacy, IT HR Telecommunication Infrastructure Quantity Quality E-Thailand • • • • • E-Government E-Commerce E-Education E-Industry E-Society E-Government • • • • • E-Citizen E-Service / E-passport E-Auction E-Procurement E-Revenue / E-payment • GFMIS :Government Financial Management Information System • GDX : Government Data Exchange ฯลฯ แนวทางการดาเนินงาน E-Government Web Portals Citizen Profiles http://www.ict.go.th Kiosks/Call Ctr Counter PMOC Svc Mobile Devices Presentation Layers Security Other Business Payment andModules Layer Service Common Profiles Gateway Authen. Modules Other Service Modules Government Data Exchange Exchange Layer(GDX) Ministry’s Operation Centers Databases Data Storage LayerFiles / Documents ข้ อมูลของหน่ วยงาน ข้ อมูลของหน่ วยงาน ข้ อมูลของหน่ วยงาน ข้ อมูลของหน่ วยงาน ข้ อมูลของหน่ วยงาน ข้ อมูลของหน่ วยงาน E-Commerce • • • • • • • E-Business \M-Commerce E-Market E-Banking \E-Cash B2B : Business to Business B2C : Business to Customer ERP \ SCM \CRM \ EDI : Electronic Data Interchange ฯลฯ e-Commerce Business Model Site Editor Webmaster • Site design principles (Look & Feel/Navigation) • Site policy: sale, delivery, payment, security, privacy, satisfaction guarantee • Resource allocation • Site monitor & maintain Graphic Designer Look & feel Color, picture, all graphic issue Content Policy • • • • • Market research Content development Data collection Ad options Marketing/promote the web Programmer Look & Feel Technique Other Sales Channel Customer Service • • • • • • • Domain registration Web hosting Development tools Databases Shopping carts Transaction processing Back office connection • Daily helpdesk • Order process • FAQ • Shipping arrangements Back Office E-Education • E-Learning • EMIS : Educational Management Information System • E-University/E-School/E-Classroom / Cyber University • E-Library/E-Journal/E-Book • CAI/WBI/WBT / • Videoconference / Teleconference/ Video on Demand / Distance Education • ฯลฯ E-Industry • • • • • • • • • • • E-Logistic E-Investment SIPA (Software Industry Promotion Agency) Software Park Wireless/Broadband/Telecommunication Agriculture Transportation Tourism CAD/CAM Auto CAD etc. E-Society • • • • • • E-Card E-Journal /E-Magazine / E-Variety Credit card / ATM Smart Card Learning Organization Knowledge Based Society ฯลฯ ICT : Information and Communication Technology • • • • • • • Computer Internet Telecommunication : Telephone/Mobile Satellite Teleconferencing Videoconferencing Communications etc. Web Services • • • • • • Service on Internets Database Network Security Webmaster XML Information Systems: Challenges and Opportunities Management Business Challenges Information Technology Information System Organization Business Solutions MIS : Management Information System • • • • • • • • Executive Support Systems: ESS Decision Support Systems: DSS Executive Information Systems: EIS Knowledge Management Systems: KMS Office Automation Systems: OAS Transaction Processing Systems: TPS Expert System Artificial Intelligence : AI Who are you? • • • • CEO : Chief Executive Officer CIO : Chief Information Officer CTO : Chief Technology Officer CFO : Chief Financial Officer • Why ??? Guest Lecturer • Prachyanun Nilsook, Ph.D. – Ph.D. Educational Communications and Technology – [email protected] – http//www.prachyanun.com – 081-7037515 • King Mongkut’s Institute of Technology North Bangkok, KMITNB