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IST ´98 Workshop
„The Language of Business - the Business of Language“
Vienna, 2 December 1998
Towards Personalized and Intuitive IST
Prof. Wolfgang Wahlster
German Research Center for Artificial Intelligence GmbH
Stuhlsatzenhausweg 3, Geb. 43.1
66123 Saarbrücken
Tel.: (0681) 302-5252/4162
Fax: (0681) 302-5341
E-mail: [email protected]
WWW: http://www.dfki.de/~wahlster
© W. Wahlster, DFKI
Netbots Need NLP Competence to Provide
Intelligent Internet Services
Buyer of
Information,
Services,
Goods
WWW
Netbots
-Information Extraction
-Information Condensation
-Translation
-Text/Data Mining
-Teleshopping Assistance
-Telemarketing Assistance
-Matchmaking
-Personalized Presentation
NLP
Competence
Seller of
Information
Services,
Goods
User
Profiles
© W. Wahlster, DFKI
Human Language Technology is a Prerequisite
for Advanced WebCommerce
Virtual Web
Pages
Shopbots for
Automated
Comparison
Shopping
Text Analysis
and Generation
Multimedia
Presentation
Planning
Information Extraction from
HTML/XML Documents
Advanced
WebCommerce
User Modeling and Language Generation
Coordinated Text & Graphics Planning
Machine
Translation
Intuitive,
Multilingual
Access
Multimodal
Interfaces
Robust Dialogue
Understanding
Advanced Speech
Synthesis
One-to-One
Marketing
Dialogue with
Virtual Sales
Agents
© W. Wahlster, DFKI
Human Language Technology is a
Key Component of Advanced Call Centers
Analyse
and Forward
Customers´Emails
Efficient Text
Classification
Detect
Topic/Request
Type and Select
Operator
Topic Spotting
Dialogue
Act Recognition
Translate Dialogue
between Foreign
Customer and
Operator
Spontaneous
Speech
Translation
Advanced
Call Center
Concept-toSpeech
Systems
Generate
Personalized
Replies
Language/Age/Sex/Emotion
Recognition
Conduct Dialogue
for Simple Tasks
Robust Spoken
Dialogue
Understanding
Robust
Dialogue Act
Analysis
Produce
Dialogue Protocols
Classify
Customer‘s
Language and
Forward Call to
Appropriate
Operator
© W. Wahlster, DFKI
Automatic Generation of Multilingual Protocols
of Telephone Conversations
Dialogue Translation
e.g. by Verbmobil
Multilingual
Generation of Protocols
German Dialogue
Partner
HTML-Document
HTML-Document
In English
In English
Transfered by
Transfered by
Internet or Fax
Internet or Fax
English Dialogue Partner
© W. Wahlster, DFKI