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Operationeel marketingplan Starting points: Goals, 1 year, 3 years Targetgroups (segments) Desired brand Positioning/ Brand platfom Usage and attitude Distribution Product - Channel choice Channel Coverage Channel relations Inventory Transport The channel marketing mix - Brand Quality Features Design Packaging design Labelling Brand extensions. Communication - Price - - List price Discounts Allowances Credit terms Payment period Consumer price Affordability Brand knowledge Brand positioning Communication mix - Management of the Salesforce Sales promotion Advertising Pubic relations Direct marketing Sponsorships/events Merchandising/visibility - Quality, quantity, Performance Planning: Which customers are visited, how often The various sales instruments Customer satisfaction and loyalty