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MNT Web Design
Myra Chang,
Natalie Arabian,
Tom Bognar
English 306 Prof. Bashforth
Overview
 Introductions
 Usability Testing
 In-House Testing
 Assist in your clients’ needs in gathering information
from your website
 Helping Venice Family Clinic’s website users
enjoy a more user friendly layout
Background
 Venice Family Clinic
 Top Free Clinic
 Clientele
 Programs
 Client are in need of easy access and easy to use
web design.
 Competition
 Walton Free Clinic
Why Usability Testing?
 Web Reading
 Scanned Readings
 Patterns of Reading
 Eye Scanning
Why Usability Testing? (Continued)
 Usability Testers
 Design Difficulty
 Truths in Web Designs
 10 Truths
Plan
 Testing will assess
 Ease of navigation
 Number of required keystrokes
 Time-to-target data
 Error rates
 Eye tracking
 Five Rounds of Testing





Test the tester
Error rate, efficiency, eye tracking, ease of use
Timing and comparing with last round and user input
Layout redesign
Retest with new layout, analyze data and make final
web design adjustments.
Plan cont.
 Test users
 Fifteen users (3 groups of 5) randomly chosen each
round
 VFC patients with your permission-very beneficial
 Intranet
 Better intranet organization saves employee time
 Easier access to training guidelines, human resource
information, time sheets and expense reports
Expected Benefits
 Maximize the effectiveness of your website
 Website visitors are able to navigate and
locate their information quickly without any
complications.
 Impatient users
Results of In-Housing
 Observed that some of the testers had difficulty
finding the answers to the more detailed questions
 Example of one scenario
 “You are interested in a Nursing position and about to
graduate high school, but you do not know which university to
apply to that would be the best for Nursing. Does the website
provide you with this information? If so, where would you find
it?”
Changes to Website
 In order to have a user friendly and easy to find
information website, we plan on:
 Adding a search box
 Changing confusing headings, for example “training” under the
heading ‘About’ can be changed to “Programs”.
 Clarifying confusing texts.
 Have a “Frequently Asked Questions” page
 Keeping the website up to date
Conclusion
 Experience
 Working together for 3 years
 Previous Clients
 Sports Chalet, Planned Parenthood, Health Care
Partners, Tower Records, California Medical Hospital
Center
 Success is our goal