Download iRequestManager for X3

iRequestManager
for MediMizer X3
030110 JJC
iRequestManager Highlights
• Anyone can enter work requests from
anywhere in the hospital
• Requesters are kept informed of status of
work
• Requests can be approved by service
manager before becoming work orders
• Requests can be sent to pagers, cell
phones, or printers
iRequestManager Web Portal
• Enter a work request on the web at any time
• When entering a work request, all fields are
validated, including fields you specify as
required
• Select Equipment and Area using interactive
lists and live data
• Requesters can now check on the status of
work requests on the web at any time
• Interactive Web Portal is an ASP.NET 2.0
application that runs on your IIS web server
What’s in a Work Request?
Web Portal Work Request List
• Request List shows open Work Requests and/or recently closed
Requests
• Request List can be filtered by Facility, Department, etc.
• Click on any Work Request # to view full detail form
• Can view just your Work Requests or requests from everyone
• Requesters can be limited to particular Facilities or Departments
Work Request Processing
• Work Requests can be turned into work
orders automatically
-or• Work Requests can be approved by a service
manager before being turned into work orders
• In addition, certain user’s requests (e.g.,
managers) can always be pre-approved as
Work Orders
Work Request Printing
• Incoming work requests can be printed
automatically as they arrive or as they
are accepted
• Can specify a different printer for each
Facility
• Requests are printed in a format like the
printed Work Order
Highly Customizable
• Can configure what various tables and fields
will be called, e.g., “Control #” could be called
“Red Tag ID”
• Can configure which work request fields are
shown and which are required
• Can customize instructions and other text that
appears on the screen
• Can enter your own standard email response
messages to use when request accepted,
closed, etc.
• Can put your logo on the web portal pages
Who can request work?
• Web portal now remembers information about
requesters (name, phone #, e-mail address) so they
don’t have to enter each time they use the request portal
• New users can register themselves in the web portal
(optional)
• User can have a password to protect their login
information
• If user forget their password, a “Forgot Password” link is
available on the login page
• “Guest” login can be used for simple access without
registering
• MediMizer users can also enter Work Requests
• Can auto-identify requesters based on their Windows
login name with new Single Sign-On (SSO) feature
Email and Paging
• Requester can be informed of status of
his/her work requests through email, e.g.,
request accepted, completed, etc.
• When a Work Request is approved, it can be
emailed to the assigned technician and/or
sent to his/her text pager or cell phone
• You can customize the email/pager
messages sent out and include desired data
fields from the Work Request
• Uses standard SMTP or MAPI e-mail
protocols to send both email and text pages
• No longer requires modem or TAP paging
protocol
Enhanced Security
• Can disable “Guest” (i.e., anonymous) login to work
request web portal
• Can require all Requesters to register for an account
• Can approve applications for work request login
accounts
• Can lock out specific requesters
• Can require passwords for all requesters
• Can set password required strength, i.e., minimum
length, use of digits and punctuation, etc.
• Can limit Requester to just the Facilities or Departments
they work in
• Can allow certain requesters (e.g., managers) to
approve their own requests and automatically generate
work orders
• Or eliminate the need for requester login and password
by using Windows user name and single-sign on (SSO)
Multiple Hospitals
• Requesters can be limited to one or
more hospitals (Facilities in MM)
• Each hospital can have different service
managers to process the incoming work
requests
• Hospitals can be stored in the same or
different MediMizer databases
• Each hospital can have a different
printer to print requests
Multiple Databases
• Can use multiple databases for biomed and
engineering
• Great Deal! Buy one iRequestManager – use
for both departments using MediMizer
• Same copy of MediMizer X3, same web
server, same database server
• Work Requesters log into appropriate
database to enter and check on work
requests
• All data is separate in the two databases: who
can request, who services, etc.
• Also works when biomed and engineering are
in the same database
Legacy iRM Features Still Supported
• If you have iRequestManager working with your web
server, you can continue to use the existing forms
without any changes
• Can also use legacy iRM to integrate with outside
Work Request systems
• Can also use existing installation of the Request
Client Program.
• Can generate new legacy request form configurations
• Use new Messaging Server application to put
requests into MediMizer X3 SQL Server or MSDE
database
• Use new Messaging Server to enter requests in the
MediMizer X3 SQL Server or MSDE database
iRequestManager Web Demo
Please ask for a web demo of iRequestManager to see it in action!
Thank you for your interest in the
MediMizer's iRequestManager
Use the contact page to request more
information or a demonstration