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Roles, Services and Work Plan of the
Information Technology Resource Centre
John Fung
The Hong Kong Council of Social Service
Information Technology Resource Centre
IT Development in Social
Service Sector: opportunities for
NGOs to enhance service / administration
SWD to improve overall productivity of
the sector
HKCSS to provide a tangible service for
member organizations
IT Business Sector to make money and
do good simultaneously
Information Technology Resource Centre
IT Development in Social
Service Sector: need for
NGOs to make wise decisions so as to
acquire best possible IT solutions
SWD to take the lead in IT development
and ensure proper use of IT investment
HKCSS to establish a dedicated, quality
IT team to serve member agencies
IT Business Sector to market and
provide their services cost effectively
Information Technology Resource Centre
Why ITRC?
An ALL-WIN mechanism for
NGOs
SWD
HKCSS
Business Sector
and indirectly, all the clients we serve
Information Technology Resource Centre
Mission
Promote effective use of IT in sector via
Research & Development
Capacity Building
Special IT related Projects
Providing quality IT solutions (products
and services) for NGOs at bench
marking prices
Information Technology Resource Centre
Finance of ITRC
Income 1: Lotteries Fund Projects
Income 2: Part of HKCSS Subvention
Income 3: Service Charge from NGOs
Target: be self-financed by June 2004
when Lotteries Fund ceases to cover
most of the expenditure
Information Technology Resource Centre
Research and Development some examples
Web Accessibility Research (EOC)
Web Accessibility Survey of NGOs websites
Application of text-to-speech technology
Application of e-learning
Application of positioning technology
Financial / HRM package evaluation
Social Service Knowledge Network
Video conferencing for admin / service
Information Technology Resource Centre
Capacity Building - some examples
Friends of ITRC - Free electronic newsletter
Free seminars and exhibitions (e.g. new
products, virus, trouble shooting)
Free training courses (e.g. LAN,Database,Web,
coming up: Project Management)
Free on-site talks and sharings on request
Coming up: Free Guided Tours to IT-Expo
Coming up: HUSITA conference Aug 2003
Information Technology Resource Centre
Special Projects
Compuaid - Recycling old computers for
elderly and people with disabilities
Social Welfare Information Kit - On Line
(special features: DSS in digital map)
Web Care - Unified, accredited training
curriculum and voluntary trainers for
disadvantage groups
Placements for VTC students
Information Technology Resource Centre
Products and Services
IT Supplies
Internet Services
Technical Support and Servicing
System Consultation
System Development
Project Management
Information Technology Resource Centre
IT Supplies
Hardware: Personal Computers, Notebooks,
LCDs, Scanners, PDAs, Printers, Toners and
other peripherals
Software: Most popular general applications & a
range of specialized packages e.g. statistical,
library, membership, accounting, games
Carrying about 1000 different products
Collective Bargaining -> Bench-Marking ->
Savings for the whole sector
Information Technology Resource Centre
Internet Services
Domain Name Registration Service
Web Design and Implementation
Web Content Development / Maintenance
Web Hosting/Email (1st class Data Centre)
Bandwidth of various capacity ( Dial-up,
Leased Line, Broadband, VPN )
Free hosting for short period projects
Information Technology Resource Centre
Technical Support and Servicing
Free Support Hotline
Free On-line support
On-site Support / Maintenance (ad hoc)
On-site Support / Maintenance (regular)
On-site tailored training
Support to technical staff in NGOs
Network design and implementation
Backup and Disaster Recovery
Information Technology Resource Centre
System Consultation
IT Strategy for Agency
IT Management & Policy
Software Assets Management Advice
Knowledge Management Advice
Conceiving IT Projects
Assistance in Proposal Writing
(Un)Fortunately these are all Free
Information Technology Resource Centre
System Development
Wide range of type and size
Group of or Single NGO
Include training, maintenance and
documentation
Charged at cost of development
12 products open to NGOs and a few
internal products for use in HKCSS
Information Technology Resource Centre
Project Management
Project Range (Development, Procurement,
H/W, S/W, mixed)
Project Size ($x,xxx - $x,xxx,xxx)
Project Phase (Whole or Partial)
e.g. Writing Project Brief
e.g. Vendor Selection
e.g. Design and Conduct Acceptance Tests
e.g. Contract Management
e.g. Project Management embedded
Information Technology Resource Centre
Road Ahead
Deliver the different services prudently
and systematically
Maintain a healthy balance of $ and non-$
activities
Further streamlining of procedures to
enhance productivity
More effective channels to collect
customers’ feedback
Information Technology Resource Centre
Thank You
Information Technology Resource Centre