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Country Action Plan REPUBLIC OF GHANA Strategic Agenda • Value Proposition – Stimulating growth and employment which hinges on a knowledge based economy. • Focus Areas – Develop IT/ITES industry (Business Process Outsourcing /Offshoring) – Ensuring efficient, effective and transparent Government service delivery Goals • Create at least 40,000 jobs from the BPO industry within five years. • Generate close to US$ 1 billion from the BPO industry over a five year period (contributing approx. 2 % increase over current in GDP) What it will take to get there • Enabling environment to attract investment in BPO/ITES (Policies , regulations and laws) • Pool of skills and talent for BPO/ITES • Rapid deployment of modern IT/BPO infrastructure • Promotion of Ghana as a destination for BPO/ITES industry investment. • Development of technology parks • Strengthening industry association (GASSCOM) Key Action items Immediate (next 2 -3 months) • Focus on skills development – Completion of BPO skills standards/curriculum guidelines – Standards/Curriculum Guidelines Validation • Training – Hiring of Training Consultant ( Content Development/Training of Trainers ) – Launch of Training Grants Program – Launch of Challenge Fund Medium term (next 6 -12 months) • Completion of Training Content / Train the trainers • Accreditation of ToTs • Start Training of Learners / Agents Program • Approx. 7000 learners to complete training Long term (beyond 12 months) • Rapid deployment of modern IT/BPO infrastructure • Promotion of Ghana as a destination for BPO/ITES industry investment. • Development of technology parks • Strengthening industry association (GASSCOM) Resource requirements • Financial – Support for start ups $50million • Human – Skills Development • Infrastructure Total Projection $50million $200million $300million Possible Funding Sources/Cost structure • Internal Government resources • Private Industry • External (including DPs) 20% 40% 40% Business model/Collaborations • Private, Public, Partnership arrangements • Collaboration and Partnerships including: – Government, private sectors, training institutions, development partners – Potential partnerships and / or collaboration with India – Collaboration with India to be strengthened in ICT/ITES • Potential role for world Bank and other DPs – WB to lead in resource mobilization, country promotion Institutional arrangements for implementation • GOG to prepare implementation plan of strategies for BPO/ITES • Collaborations between MOE and MOC and other relevant MDAs • Collaborate with the private sector industry such as GASSCOM Capacity Building • Continuous review of skill gaps analysis • Study visits to related and relevant countries and institutions (starting with Philippines) • Scholarship for courses • Train the Trainers • Support for training institutions Communication Strategy • Stake holder dialogue • Awareness raising and sensitization internally • International promotion of BPO/ITES opportunities in Ghana • Networking and lobbying global industry players like Microsoft • Participation in international industry exhibitions and fairs • High level government advocacy to secure incentives • Benchmark with BPO countries eg Philippines, India, Mauritius • Active government and private sector websites Risk Assessment • Ghana is a low risk country and has a B+ rating by ‘Standard and Poors ‘ • Risk status in 2009, is expected to be an improvement on WB 2008 assessment • Protracted World Bank approval processes Mitigation strategy • Deepen democracy /further empower private sector participation • Work with World Bank to speed up approval processes Implementation monitoring arrangements • Various indicators being developed with stakeholders. • Progress will be measured according to fulfillment of the set goals. YEDAASE !