Download Country Action Plan

Country Action Plan
REPUBLIC OF GHANA
Strategic Agenda
• Value Proposition
– Stimulating growth and employment which
hinges on a knowledge based economy.
• Focus Areas
– Develop IT/ITES industry (Business Process
Outsourcing /Offshoring)
– Ensuring efficient, effective and transparent
Government service delivery
Goals
• Create at least 40,000 jobs from the BPO
industry within five years.
• Generate close to US$ 1 billion from the BPO
industry over a five year period (contributing
approx. 2 % increase over current in GDP)
What it will take to get there
• Enabling environment to attract investment in
BPO/ITES (Policies , regulations and laws)
• Pool of skills and talent for BPO/ITES
• Rapid deployment of modern IT/BPO
infrastructure
• Promotion of Ghana as a destination for
BPO/ITES industry investment.
• Development of technology parks
• Strengthening industry association (GASSCOM)
Key Action items
Immediate (next 2 -3 months)
• Focus on skills development
– Completion of BPO skills standards/curriculum
guidelines
– Standards/Curriculum Guidelines Validation
• Training
– Hiring of Training Consultant ( Content
Development/Training of Trainers )
– Launch of Training Grants Program
– Launch of Challenge Fund
Medium term (next 6 -12 months)
• Completion of Training Content / Train the
trainers
• Accreditation of ToTs
• Start Training of Learners / Agents Program
• Approx. 7000 learners to complete training
Long term (beyond 12 months)
• Rapid deployment of modern IT/BPO
infrastructure
• Promotion of Ghana as a destination for
BPO/ITES industry investment.
• Development of technology parks
• Strengthening industry association (GASSCOM)
Resource requirements
• Financial
– Support for start ups
$50million
• Human
– Skills Development
• Infrastructure
Total Projection
$50million
$200million
$300million
Possible Funding Sources/Cost structure
• Internal Government resources
• Private Industry
• External (including DPs)
20%
40%
40%
Business model/Collaborations
• Private, Public, Partnership arrangements
• Collaboration and Partnerships including:
– Government, private sectors, training institutions,
development partners
– Potential partnerships and / or collaboration with
India
– Collaboration with India to be strengthened in
ICT/ITES
• Potential role for world Bank and other DPs
– WB to lead in resource mobilization, country
promotion
Institutional arrangements for
implementation
• GOG to prepare implementation plan of
strategies for BPO/ITES
• Collaborations between MOE and MOC and other
relevant MDAs
• Collaborate with the private sector industry such
as GASSCOM
Capacity Building
• Continuous review of skill gaps analysis
• Study visits to related and relevant countries
and institutions (starting with Philippines)
• Scholarship for courses
• Train the Trainers
• Support for training institutions
Communication Strategy
• Stake holder dialogue
• Awareness raising and sensitization internally
• International promotion of BPO/ITES opportunities in
Ghana
• Networking and lobbying global industry players like
Microsoft
• Participation in international industry exhibitions and
fairs
• High level government advocacy to secure incentives
• Benchmark with BPO countries eg Philippines, India,
Mauritius
• Active government and private sector websites
Risk Assessment
• Ghana is a low risk country and has a B+ rating
by ‘Standard and Poors ‘
• Risk status in 2009, is expected to be an
improvement on WB 2008 assessment
• Protracted World Bank approval processes
Mitigation strategy
• Deepen democracy /further empower private
sector participation
• Work with World Bank to speed up approval
processes
Implementation monitoring
arrangements
• Various indicators being developed with
stakeholders.
• Progress will be measured according to
fulfillment of the set goals.
YEDAASE !