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Strategies for Enhancing Collaboration
between IT Professionals, Stakeholders
and Government
Presented by Niyi Yusuf
(Country Managing Director,
Accenture Nigeria)
June 2014
Session Objectives
• Establish the case for improved
collaboration amongst Government, IT
Professionals and other Stakeholders
• Highlight benefits of enhanced collaboration
amongst stakeholders
• Identify new ways / strategies of enhancing
effective collaboration
• Review successful case studies
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Nigeria has witnessed a rapid deployment and adoption of
technology as a tool for business in the last 10 - 15 years…
•
Telecoms & Information services contributed 8.7%
to rebased GDP
• 120m telephone subscribers
• 57.8m internet users
• Massive surge in internet bandwidth (available 9 TB)
• Online purchases to triple to $1b this year (2014)
• Mobile payments of N271B in 25m transactions
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Growth has largely been private sector driven, with Government
stepping in to regulate as required….
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…but still have a lot of work to do in using technology as an
enabler to meet Government’s objectives….
“Technology is a key driver of economic and social development that should be
adopted to facilitate the development of key sectors of the economy for the
benefit of Nigerians. The Ministry is committed to ensuring that ICT is leveraged
to enhance and facilitate the transformational development of Nigeria in critical
sectors of the economy like Power, Health, Education, Agriculture, Interior etc to
enable inclusive development, job creation, transparency of governance and
economic growth’’
- Mrs Omobola Johnson - Honourable Minister of Communication Technology
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The challenges clearly spell the need for improved collaboration
amongst all stakeholders…
Government
•
Policy Formulation, Execution and Enforcement
•
Regulatory Oversight
•
Market Enablement
IT Professionals
• Innovators and practitioners
• Alignment to a pressure/ advisory group
• Product and Content Development for
stakeholders
• Standards implementation
Stakeholders
• Demand creation for IT Services
• Product /Service consumption,
assessment and
• Provide feedback to improve
standards
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Benefits of Collaboration
•
Involvement in shaping and implementation of policies, government decisions and investments in
ICT
•
Promotion and adoption of common IT Standards across the nation
•
Stronger influence of IT Professionals in defining frameworks for business processes, IT investments,
procurement decisions and Project Sustainability
•
Improved revenues for private organisations who take the risk and make necessary commitments to
new innovations
•
Improved employment index – more opportunities translates to more jobs
•
Improved Social services as collaboration will foster effective identification of public needs
•
Adoption of consolidated and shared services for IT services, with a focus on cost control and/or
reduction of duplication e.g. CBN driven shared infrastructure initiative
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Case Study (1/4)

M-Pesa is a branchless banking service (mobile-phone based money transfer and
micro financing) for Safaricom and Vodacom with banking capabilities such as Deposit,
Withdrawals. Transfer(to users and Non Users), Airtime purchase, Payment of Bills etc.
Concept Overview
• In 2002, the UK government through the
Department for International Development,
funded a research carried out by Gamos and
the Commonwealth Telecommunications
Organization
• The product is supported by Vodafone and
Safaricom
• Since Inception, MPESA has expanded to
Afghanistan, Kenya, South Africa, India and in
2014 to Eastern Europe
Benefits
• In Kenya, 43% of the GDP flows through MPESA,
enabling financial inclusion amongst the unbanked
• MFIs (Microfinance Institutions) offer competitive
loan rates to their users, as costs are lower than
when dealing in cash
• Rapid Growth i.e. it has over 13.5 million users,
over 24,000 M- Pesa agents, and over 600
organizations accept M-Pesa payment
• Currently one of the most developed mobile
payment system in the world
• Flexibility: Allows Users with a national ID card or
passport to deposit, withdraw, and transfer money
easily with a mobile device
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Case Study (2/4)

NOTAP has established thirty Intellectual
Property Technology Transfer Offices
(IPTTOs) in Universities, Polytechnics and
Research Institutions in Nigeria, to promote
interaction and strengthen the linkage
between University/Research Institutions
and Industries.
Culled from www.notap.gov.ng
Concept Overview
Benefits
• The IPTTO is designed to promote interaction and
strengthen the linkage between University/Research
Institutions and Industries. By developing a robust
intellectual Property Rights portfolio through patenting,
copyright, technology licensing; to support the Institution's
initiative in developing patent culture.
• The IPTTO also sets into motion the formal system of
incentives and reward that encourages individual
researcher to be involved in partnerships
• NOTAP advised that the fifteen institutions should appoint
Heads of each IPTTO who should be a person of
acclaimed research efforts in innovation creation as well
as strong links with industry and the market, in order to
ensure successful execution of the mandate of IPTTO.
• Will facilitate the utilization of Intellectual Property system in
Tertiary Institutions
• Enable the Universities / R&D institutions to use IP system as
a source of technology information and a source of generating
wealth and income
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Question 1
Can we make use of the NOTAP initiative to
create our own mPESA like product – “mNaira”?
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Case Study (3/4)

Nigerian Payments Systems/Cashless initiative is a collaboration between private
organizations (Accenture, bankers, telcos, switching companies etc.) and the Central
Bank of Nigeria (CBN) to reduce the volume of cash based transactions in the economy
Concept Overview
Benefits
• In 2010 Accenture worked with the CBN and
the Banking Industry representatives to
design a Transformation Strategy for Retail
Payments in Nigeria
• In 2011, the CBN rolled out the first phase of
the Cashless initiative. Till date, the
Cashless initiative have been fully rolled out
in 7 states of the country.
• The idea is to reduce the volume of cash
based retail and commercial payment
transactions within the system which
accounted for over 85% of the total payment
transactions in the economy
• As part of the initiative, it involved
establishment of licensed, independent PoS
bureau for rapid PoS deployment
• Increased POS deployment and electronic
payment transactions through the
implementation of the CBN cashless policy
promoting ePayments on POS terminals
• Interoperability of card issuers and
switches through connections to a central
switch allowing card payments across all
terminals of the different acquirers and
switches
• Overall reduction in volume of cash in
circulation, reduced cost of cash handling
and improved profitability for financial
institutions
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Case Study (4/4)

US Health Information Exchange is a 10 year ongoing effort to make it possible to
electronically exchange health information
Concept Overview
Benefits
• In February 2011, a coalition of US states,
HIE (Health Information Exchange)
purchasers, users, vendors launched the
EHR (Electronic Health Records) / HIE
interoperability Workgroup to leverage
existing standards and to develop
consistent implementation guides for
interoperability between HIE software
platforms and the applications that interface
with them
• The Workgroup consists of 19 states and 43
EHR/HIE vendors
• In 2013, the Workgroup released its first set
of functional, technical and test
specifications, which included those related
to direct as well as query based exchange
Electronic exchange of lab results:
Providers receive and use lab results,
supplying critical information for diagnosis,
treatment tracking and assess quality of care
Public health reporting: Providers report
key events to public health (immunizations,
incidence of contagious diseases
Care and Discharge Summaries: Patients
primary care provider is provided with care
and discharge summaries, is able to
prescribe appropriate medications and avoid
unnecessary services
Quality Reporting: Providers measure and
share information about the quality of the
care they deliver, creating critical feedback
loops
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Question 2
Can stakeholders collaborate to create a
National Health Information Exchange System
to improve our Health Care System?"
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Strategies for effective collaboration
Government
IT
Professionals
•
Create platforms for multi-stakeholder interactions, involvement and
feedback
•
Employ tools that aid collaboration – crowd sourcing
•
Fund IT Innovations through competition, awards and recognitions
•
Development of a PDCA-based model to drive ongoing engagement and
improvement in ICT-based interactions
•
Seek out existing opportunities and channels for collaboration – NiGF;
NOTAP Intellectual Property and Technology Transfer Office
•
IT Professional bodies to get involved in governance and agenda setting,
and Joint R&D efforts to synthesize ideas
•
Be willing to make Personal Investments & Sacrifices - Use demos and
Proof of Concept as tools to convince others
•
Focus and Patience required
•
Form pressure and advocacy groups to synergise ideas
•
Focus on productive outcomes and not public posturing
Stakeholders
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In Closing…..
“No one person, no one alliance, no one nation,
no one of us is as smart as all of us thinking
together.” — James Stavridis
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