Download Putting QUALITY Back in Quality Control

A C S
P U B L I C A T I O N S
Putting QUALITY Back
in Quality Control
Barbara F. Polansky
American Chemical Society
PMI WDC
Knowledge Exchange Forum
October 26, 2004
Herndon VA
H I G H
Q U A L I T Y.
H I G H
I M P A C T.
Slide 1
Overview
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Project Quality Management
Quality Process
Customers
Documentation
Lessons Learned
Project Quality Management
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Quality Planning
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Quality Assurance
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Quality Control
[Chapter 8 in PMBOK]
Project Quality Management
PMP Exam
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Project Control -23% knowledge tested
1. Measure Performance
2. Refine Control Limits
3. Take Corrective Action
4. Evaluate Effectiveness of Corrective Action
5. Ensure Plan Compliance
6. Reassess Control Plans
7. Respond to Risk Event Triggers
Customers - Data Requests
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Staff, officers, candidates
Requirements gathering
 Forms
 Face-to-face
 Project team, developers,
programmer, QC Manager
 Phone, email
Customers
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Misunderstandings
 Terminology
 I’ll know it when I see it
When in doubt, ask the customer
Ask again
Keep asking (rephrase)
Quality Process
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Data Request Forms
Check README against criteria
Check SQL against criteria
Check random IDs in database
Check counts against database
Call customers; call again and
again; confirm requirements
When things go wrong
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Find out what happened
Keep everyone informed
Revise forms, process, etc. if
warranted
For all concerned, summarize
issue and actions taken and
apologize if error is yours or
your dept. & share in costs.
Quality Improvement
Involve QC staff
 Involve Management
 Involve Customers - survey
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Review/update process
Review/update documentation
Review/update forms
A C S
P U B L I C A T I O N S
Questions ?
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Contact: Barbara Polansky
 [email protected]
H I G H
Q U A L I T Y.
H I G H
I M P A C T.