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Lessons Learned & Examples • Don’t hide from the potentially negative Closure of Mullingar Barracks Stand Down of 4th Brigade Stand Down of 5th Battalion Lessons Learned & Examples • Certain things sell Army Rangers 2nd in Sniper Comp Army Rangers 2nd in Sniper Comp DF Facebook Stats 48,000 views DF Facebook 21/11/2012 Army Rangers “Fast Rope” Video Traditional Media Coverage Star 20 /11/2013 Indo 26 /11/2013 Air Corps Pilot Breaks World Marathon Record DF Facebook 05 May 2013 93,000 views Content is King ! Content is King ! @defenceforces tweet 31/01 Content is King ! http://youtu.be/-9aKqgZ_-BQ Content is King ! Content is King ! Content is King ! Engagement is Queen ! Engagement is Queen ! Engagement is Queen ! Engagement is Queen ! Some things don’t work ! Dangers… • • • • • • • Operational Security Geotagging Data Mining Uninformed/informed users Zombie sites = loss of credibility Twitter spam Family security Take Aways • • • • It replaces nothing but augments what’s there Identify targets and engage on their terms The medium is the message By being there you can shape the agenda, dominate the space • Foster a culture of content creation • Authentic and appropriate content • Content is King; Engagement is Queen And Finally…