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MANAGEDSTORAGE INTERNATIONAL North America | Corporate | Voice Polycom and GoBeam Partner to Provide Complete VoIP Solution A compelling alternative to separate telephony and data solutions for ManagedStorage International CHALLENGE An interview with Paul McKnight, CFO, ManagedStorage International (MSI). MSI selected the Polycom SoundPoint® IP 500 desktop phone with GoBeam’s call management solution for its San Ramon, California, office. What factored into your decision to deploy an IP solution? Several factors influenced our decision to go with an IP solution. Our main headquarters is in Broomfield, Colorado, and we were opening a new remote location in San Ramon, California, for a small group of employees. We needed phones and service for approximately seven people with T1 Internet data connectivity. We expected the equipment to provide all of the functionality that comes with a key system/small PBX including speakerphone, conferencing, transfer, voice mail, “do not disturb” and speed dial. For this new facility, we were very conscious of costs and needed an economical solution for data and telephone circuits as well as telephone equipment, we didn’t want to invest in a lot of equipment for the phone service or incur a large monthly cost. We set out to find a high performance, economical key system/small PBX, and then order data and phone circuits as separate pieces, but the coordination of installation was complex and the pricing extremely high for that option. So when we found out about the Polycom/GoBeam combination, and its ability to provide a complete turnkey solution for our telephony needs bundled with our T1 data needs at a highly competitive price, we were sold. We were particularly attracted to the dynamic mode capability of the system, which allows us to use the entire T1 line for data when the phones are not in use. This is especially important to us for backups at night when we utilize the full capacity of the T1 line. Deploy telephony and T1 data capabilities in new remote MSI office at reasonable cost SOLUTION The Polycom SoundPoint® IP 500 and GoBeam telephony service RESULT Significant cost savings on voice and data traffic by running only one network and leveraging “pay as you go” cost structure; user-friendly phones that allow access to phone features wherever and whenever What features do you like the most about the phone? How about the service? We like the integrated web features. Looking up recent incoming calls and clicking on them to dial is a feature we use often. The “follow me” capability, which allows the phones to be forwarded, also is a great benefit, especially for our sales force. The voice mail system is very good as well. We value the ability to retrieve voice mail from a computer or laptop without dialing in to the system. Overall, Polycom and GoBeam have done an excellent job in integrating typical phone system features into a web-based solution. You don’t lose any of the features you’re used to from a traditional PBX/key system, but you add many new features thanks to the web interface. In addition to the functionality mentioned above, the handset and full-duplex hands-free quality is outstanding. The service and reliability also have been excellent. “The Polycom/GoBeam combination provided a complete turnkey solution for our telephony needs bundled with our T1 data needs at a highly competitive price.” Paul McKnight, CFO, ManagedStorage International Connect. Any Way You Want. MANAGEDSTORAGE INTERNATIONAL MSI VOIP Network In Summary Polycom SoundPoint IP phones and GoBeam provided MSI with a turnkey solution at a fraction of the cost of alternative offerings. With the GoBeam IP telephony solution, there was no need to purchase separate telephony and data resources. GoBeam was able to run both over the same IP network. Plus, the Polycom SoundPoint IP 500 phones gave users exceptional voice quality and all the features and functionality of a traditional PBX with the unique benefit of IP telephony. ManagedStorage Broomfield CO GoBeam IP Telephony Service Circuit Switched (ISDN/POTS) Softswitch Gateway ManagedStorage San Ramon CA (TCP/IP) Packet Switched (TCP/IP) (TCP/IP) Router Router Router (ISDN) (TCP/IP) The IT Perspective Polycom SoundPoint® IP 500 phones are deployed in the San Ramon, California, office with GoBeam hosting the call management service. The entire telephony network runs over IP—sharing the same T1 line for MSI’s data connection needs. Priority is assigned to the voice packets over the data packets to ensure optimum voice quality. But when the phones are not in use, MSI has full T1 access for activities such as file backups at night. ABOUT MANAGEDSTORAGE INTERNATIONAL ManagedStorage International, Inc., (MSI) is a global provider of complete data management solutions. They provide guaranteed data protection services for companies throughout the United States, Asia Pacific and Europe as well as design, implementation and operation services for large enterprise customers. MSI partners with Value Added Resellers and Service Providers to bring our suite of data protection services to customers around the globe. ©2003 Polycom, Inc. All rights reserved. Polycom, the Polycom logo and SoundPoint are registered trademarks of Polycom, Inc., in the U.S. and various countries. All other trademarks are the property of their respective companies. Specifications subject to change without notice. www.polycom.com