Download Case Management Brochure

Cigna supports participant
and family decision-making.
So we want to help you access
the information you need to
make the right health care
choices for you. We also want
you to know your rights in the
case management process.
You have the right to:
• Provideinputintoyourcase
managementplan;
• Refuseservices,includingcase
managementservices.Pleasebeaware
thatwhenyourefusecasemanagement,
youalsorefusealltheservicesthatare
partoftheprogram,includingoutreach
calls,coordinationbetweenCignaand
yourdoctor,andtheeducationalmaterials
andotherinformationcasemanagers
sharewithpatientsandtheirfamilies;
STAND
STRONG
Peace of Mind
If you or a family member were
suddenly faced with a complex
medical condition, where would
you turn?
How would you cope with the
overwhelming number of decisions
you’d be forced to make? Cigna’s
case management program can help.
Call us at
1.855.402.0272.
Case
ManageMent
• UnderstandCigna’sroleinassistingwith
end-of-lifeandadvancecaredirectives,
ifapplicable;
Helping you get the
care you need.
• ObtaininformationaboutCigna’scriteria
forendingcasemanagementservices;
• Receivenoticeandrationaleifcase
managementservicesarechangedor
end;and
• Haveaccesstoalternativeservice
approachesifyouoryourfamilyare
notabletoparticipatefullyinassessing
yourneeds
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“Cigna,” the “Tree of Life“ logo and “GO YOU” are registered service
marks of Cigna Intellectual Property, Inc., licensed for use by Cigna
Corporation and its operating subsidiaries. All products and services
are provided exclusively by such operating subsidiaries and not by
Cigna Corporation. Such operating subsidiaries include International
Rehabilitation Associates, Inc. (Intracorp), Cigna Behavioral Health,
Inc., vielife Limited, Connecticut General Life Insurance Company and
HMO subsidiaries of Cigna Health Corporation. All models are used for
illustrative purposes only.
Offered by: Connecticut General Life Insurance Company
or Cigna Health and Life Insurance Company.
872190 09/13 © 2013 Cigna. Some content provided under license.
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Caring, supportive and experienced
When you or a loved one is ill, there’s
so much you have to think about. at
Cigna, the first thing we want you to
think about is recovery. and through
our case management services, we
work to take care of almost everything
else. Our goal is to make sure you
receive access to timely and appropriate
medical care. and peace of mind.
Case management is a free service
offered to you through your insurance
company or employer in partnership
with Cigna. Our case management
teams have specially trained nurses
and other credentialed health care
specialists with the skills, experience
and compassion to assist you with
your particular medical or mental
health needs.
Working closely with the patient,
family and other health care
professionals Cigna case managers
coordinate access to care, explore
service alternatives, monitor progress,
assist with discharge planning and
follow-up, and help ensure that
benefits are used effectively.
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Supported by Cigna’s nationwide staff of
board-certified physicians, your case manager is
well informed about the latest medical treatments
and resources. Your case manager is experienced
in both medicine and medical insurance, and will
help you get the care you need – whether that
care is through outpatient or inpatient hospital
services, or care you receive at home.
Individual quality service
Your case manager will work closely with
you to:
• Guideyouthroughthemazeofcomplicated
medical questions that may arise in the midst
of a serious medical situation.
• Educateyouandyourfamilyaboutyour
medical condition, including treatment options
and available medications.
• Assistyouinnavigatingthehealthcaresystem
get you the medical attention you need and
help coordinate the various stages of your
treatment and recuperation.
• Helpyoucopewiththeunexpectedandhelp
you make informed decisions.
• Workwithyourdoctortounderstandwhatis
happening and investigate different treatment
options to help you make the best choices
for you.
• Facilitatecommunicationwithyourinsurance
company or employer.
• Coordinatetheschedulingofneededhome
care therapies or home-health personnel.
Experience the Cigna kind of caring
Your case manager is here to help and support
you and your entire family during this difficult time.
Andyouandyourdoctorwillalwayshavethefinal
say on any recommendations our case managers
make. Case management is a voluntary program.
Cigna’s case management program offers you:
• Expertise,caringandunderstandingfromtrained
professionals who can help to get you through
difficult and confusing times.
• Additionalinformationaboutthetreatment
choices identified by your doctor to help you
make informed decisions about your health care.
• Thepeaceofmindthatcomesfromknowing
that your case manager is working hard to
get you access to the care you need so you can
recover as soon as possible.
Your case manager will be glad to answer any
questions you have about Cigna or our case
management program.
Why is Cigna calling me?
Your employer offers you Cigna programs to
help you get healthy and live well. We’re excited
to get to know you, so we call you at home to talk
about ways we can work together to help you
manage your health.
What happens on the call?
When you answer, you’ll be connected with
a case manager who will tell you their name and
why they’re calling. They will help you determine
the best way Cigna can assist you.
• Monitoryourprogresstohelpyoureceive
high quality, expert care.
• Continuetofollowuponyourcaseuntil
you are on the road to recovery and have an
effective treatment plan in place.
Call us at
1.855.402.0272.
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