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In This Issue: • New Pre-Hospital Equipment to Better Serve Patients • AIDET; Thank You; Way to Go!; August New Employees August 25, 2011 • Proud to Wear Pink Ride a Success!; QuIC Team Takes Action in ED • Harvest Hammer Sponsorship • Livingston Honored to Meet President; September Birthdays; • Hospital Happenings Communique A CGH Medical Center Publication New Pre-Hospital Equipment To Better Serve Patients At CGH, we are constantly looking for ways to better serve our patients. Three new items in Pre-Hospital will do just that. ZOLL-E Series Monitor/ Defibrillator ZOLL-E Series Monitor/Defibrillator This monitor will significantly improve a cardiac patient’s care. It has the ability to send wireless EKG’s to the ED so that the ED physicians can see exactly what the medics are seeing in the field. Transmitted via Bluetooth, this information is sent to a pre-established communications mode that has been set up, such as an email, fax, or smartphone. In addition, the ZOLL-E also has Real CPR Help, which measures chest compressions and rate and depth in real time to monitor how effective a responder’s CPR is on the patient. If compressions need to be deeper or faster, visual and optional audible feedback is provided to the responder so that CPR is most effective. EZ-IO System EZ-IO (Intraosseous Gun) System The EZ-IO (Intraosseous Gun) System is basically a bone injection gun that provides a very quick way to get an IV going without delay. “This is exceptionally useful in patients whose veins have collapsed and need to have fluids or medications infused,” said Ryan Venema, CGH Pre-Hospital Director. “It will mostly be used in patients who are critical, like cardiac arrest or hypovolemics, where a conventional IV is hard to establish.” The system is extremely quick and is as effective as a standard peripheral IV. An added benefit is that this device can be used for all ages, where in the past it was used mostly on pediatric cases. “Every CGH Ambulance will be equipped with this system as will the ED,” Venema said. “Once staff training is completed, the EZ-IO will be in service within the next few weeks.” TransSafe Bariatric Transport System demonstrated by Ryan Venema, Steve Fisher and Jason Schneider TransSafe Bariatric Transport System (pictured above left) “The TransSafe Bariatric Transport System with LBS (Large Body Surface) gives us yet another option to better serve our patients,” said Venema. “It helps EMS crews transport bariatric patients in and out of the truck as safely and comfortably as possible while we provide care.” One CGH ambulance is currently set up with the system, which includes aluminum ramps and a winch that attaches to the front of the cot. While one EMT operates the hard-wired remote, another EMT uses the yellow guiding straps to keep the cot square on the ramp. “By using this system, we decrease the risk of injury to the crews and to the patients being transported,” Venema said. “We know the addition of all of this equipment to our department will help us provide better Pre-Hospital care for the residents and businesses of the community.” AIDET: Re-Visiting “A: ACKNOWLEDGE” WHY ARE NAMES SO IMPORTANT, AND WHY DO THEY MAKE US FEEL VALUED? According to the legendary Dale Carnegie, “A person’s name is the sweetest and most important sound in any language. Most people don’t remember names because they don’t take the time and energy necessary to concentrate, repeat and fix names indelibly in their minds.” Try these simple steps to help you remember names: • When you ask a person’s name, focus on the answer and repeat it when it is said: “Hello Edna, very nice to meet you.” • Look at the name badge worn by staff. This makes a visual imprint of the name in your brain. • Write the name. This uses another of the senses to instill the name in your mind and is repetition. • Bring attention to unusual or difficult names: “What a beautiful name. I’ve not heard that before. And, exactly how do you pronounce it?” • Repeat the name often in conversation: “I see what you mean, Andy.” • Think of how personal it is to hear, “Good morning, Mr. Jones, how can we make you feel better today?” vs. “Good morning, sir, how can we make you feel better today?” A priority of our patients is: How staff cared about me as a person. It all begins in the first seconds of meeting. Addressing our patients by name is a critical component of the all-important first impression. Thank You! The United Way of Whiteside County would like to take this opportunity to thank everyone who visited the United Way Agency Fair and to all who donate. “Your gift improves more lives in more ways as we partner with 19 local agencies that work for the benefit of people in Whiteside County,” said Mike Shoger, 2011 Campaign Co-Chair. If you were not able to attend the fair, but would still like to make a contribution, please visit Lifeline to download the “United Way Deduction Form”. Congratulations to Karen Schmidt, RN (Internal Medicine, Main Clinic) who was the winner of the $200 Gift Card to the Chula Vista Resort and Waterpark in Wisconsin Dells. Way to Go! Congratulations to Teresa Stout, RN, BSN, CDE who recently passed the CDE (Certified Diabetes Educator) exam. This credential demonstrates that the certified health care professional possesses distinct and specialized knowledge in diabetes self-management education. As a CDE, Teresa will teach our diabetic patients how to manage their condition through one-onone and/or classroom training in blood glucose monitoring, meal planning, exercise and lifestyle changes. August New Employees Front Row (L - R): Jessica Cook (RCP, Respiratory); Front Row (L - R): Emily Bacon (RN, Float); Kayla Boesen (MA, Dermatology); Jenna Myers (RN, CCU); Tara Tompkins (Environmental Services) Coral Engle (RCP, Respiratory); Jessica White (RN, Ambulatory Surgery); Melissa Feit (LPN, Clinic Nursing) Back Row (L - R): Jennifer Stern (Ophthalmology); Janel Yordy (Patient Access); Jennifer Mattingly (Central Sterile); Jessie Freeman (MA, Family Practice); Kayla Henson (PA, Family Practice) Back Row (L - R): Amanda Lack (RCP, Respiratory); Josh Willman (Pre-Hospital); Austin Lawrenz (Pre-Hospital); Wayne Walsh (LPN, Clinic Nursing); Trista Shelley (Clinic Reception) Team Underwires “Proud to Wear Pink” Ride a Huge Success At left: Groups large and small made their way along the 109-mile ride through northern Illinois. This group included: (back row from left): Sam Horton, Dan Welker, Bradford Horton; (front row): Barb Silvius, Kaleb Kaprelian, Crystal Welker, LeAnne Horton, Maggie and Ken Kaprelian, Beriah Foust, and Jim Kaprelian. At right: The theme of the day was “Circle of Strength”. A gorgeous breast cancer quilt was offered for display by Maria Riggs (Environmental Services) who is well-known for her beautiful quilting and other handiwork. Above: A farmstead near Forreston was the site of this year’s CGH Health Foundation rest stop. Bikes of all sizes and colors filled the barnyard, with as many as 200 parked at one time. Above: Helping man the rest stop at the August 20 Team Underwires Ride were CGHers and friends, including (back row from left): Sandra Williams (Laundry), Sandy Heckman (PRN Central Scheduling), Lisa Livingston (Laundry), Leanne VanZuiden (Central Scheduling); (front row): Lisa’s sister, Susan Davis and her daughter, Amy. QuIC Team Takes Action in ED WHEN THE PRESS GANEY SCORES CAME BACK LOW FOR CLEANLINESS IN THE ED, ENVIRONMENTAL SERVICES TOOK ACTION TO IMPROVE PATIENT SATISFACTION. “Cleanliness reflects our patients’ overall perception of care, either good or bad,” said Brent Peters, Director of Environmental Services. “Something had to be done to change this outcome.” The fun continued at Deer Valley Golf Club where hundreds of folks gathered to enjoy good food, music, the Silent and Live auctions and Big Raffle Drawing. Enjoying the evening were Connie Stern and Deb Morgan (both of OR). Pat Zigler and Katie Ivey (both of OR) and LeAnne Horton (NIHMS) were among nearly 800 people attending the festivities concluding the fourth annual Team Underwires Proud to Wear Pink motorcycle ride. A QuIC Team made of ED and Environmental Services staff was assembled to address the situation. They trialed ideas, asked for feedback from the ED staff, and discovered that having one floor tech from 11 p.m. to 7 a.m. was not working. “When working with a 24-hour department, it is a challenge. They are never closed and sometimes have a high volume that makes it hard to get our job done and be as unobtrusive as possible,” Peters said. After looking to see when patient count was the lowest in ED, Environmental Services did a major shift change. “Now, we have both a housekeeper and a floor tech working the 11-7 shift. Together, they can work faster and accomplish more areas, including getting the ED up to snuff. Although this was a major change, it has created opportunities for teamwork that we did not have before.” “I am very pleased with what they’ve accomplished,” Brent continued. “The cooperation that we have received from the ED Staff has been phenomenal.” Drs. John Luckey (left) and William Bird (right) of the CGH Morrison Health Center, present Vicki Wiebenga with the Morrison Rotary Club, a check for their Gold Sponsorship of the upcoming Harvest Hammer. CGH is also a major sponsor of Paint the Town in Morrison. Both events are scheduled for Saturday, September 17. For more information, please visit www.paintthetownmorrison.com and www.harvesthammer.org. September Birthdays 1 Nancy Buckley 1 Mary Gerken 1 Cathy James 2 Rachel Lund 2 Nancy Shank 2 Michael Straub 3 Cheri Blair 3 Russell Blase 3 Dean Fondahn 3 Mary Nelson 4 Trisha Harden 4 Nora Serrano 4 Connie Willhite 4 Denise Wooden 5 Cami Arthurs 5 Jane Duffy 5 Cynthia Hoyle 5 Gayle Ledford 5 Heather Loftus 5 Victoria Magana 6 Roxane Gluff 6 Cynthia Hughes 6 Teresa Mccardle 7 Janine Fischbach 7 Angela Knox 7 Christine Lawson 7 Valerie Schweiss 7 Mary Tutterrow 9 Kayla Boesen 9 Emily Brandon 9 Kendra Reins 9 Kenneth Reins 9 Traci Russell 9 Chelsey Vetter 10 Josann Cervantes 10 Ashley Fetrow 10 Emily Higley 10 Mark Palanos 10 Janelle Schmitt 10 Connie Stern 11 Shelley Chappell 11 Lynnette Forbes 11 Kathy Gooch 11 Bruce Henson 11 Karla Houzenga 11 Nancy Wait 12 Jane Kinney 12 Dianne Limesand 12 Becky Straub 12 Cynthia Wadsworth 13 Christine Higley 13 Maureen Leal 13 Michele Schueler 13 Nancy Seyller 14 Jennifer Deetz 14 John Exner 14 Lisa Fox 14 Marla Rhodes 15 Chassity Duncan 15 Kevin Harshman 15 Donna Janssen 15 Vanasha Jones 16 Katherine Peterson 16 Michelle Torres 16 Stefanie Woodfall 17 Courtney Boyle 17 Tracy Boyle 17 Jacquelyn Foust 17 Raymond Green 18 Kimberly Brabender 18 Monica Bruce 18 Ronald DeJonge 18 Nadejda Dillon 18 Gino Vazquez 19 Erika Adams 19 Teresa Cramer 19 Catherine Roux 20 Chad Hartman 20 Sabrina Heckman 20 Kayla Henson 20 Teresa Stout 21 Amanda Michel 21 Charlene Michel 22 Rodney Ahlrichs 22 Wendy Gillette 22 Sallie Kroninger 22 Kathleen Milby 22 Laurie Wetzell 22 Shirley Wolford 23 Tara Jackley 23 Jeffrey Lemay 23 Nirmal Varma 24 David Erdman 24 Melissa Newton 24 Jordanna Schauff 25 Tiffany Manzano 25 Brooke Witmer 26 Ann Johnson 26 Beth Warner 28 Diane Bollman 28 Karen Longanecker 28 Lynn Wiebenga 29 Lanette Baker 29 Michele Richmond 29 Randy Scott 29 Dawn Willman 30 Audra Clark 30 Suman Gopal 30 David Knutti 30 Lori Metzler 30 Jason Schneider 30 Andre Sotelo 30 LuAnn Stukenberg Livingston Honored to Meet President President Barack Obama holds a soft serve ice cream cone and shakes hands with Lisa Livingston (CGH Laundry) during his visit to DeWitt Dairy Treats on Tuesday, August 16 in DeWitt, Iowa. Lisa happened to be on vacation when the President came to town. One day later, he also made a surprise stop at the Whiteside County Fair in Morrison. (AP Photo/Carolyn Kaster) Hospital Happenings Need CPR? Healthcare Providers September 1 at 3 p.m. - Classroom 3 * September 27 at 2 p.m. - Classroom 3 * Skills Validation Only. Completion of online BLS course is required. RSVP 6 days prior to class is mandatory. For more details or to RSVP, contact Andrea Vickers at ext. 4435 or email her. Wound Center Lunch & Learn The CGH Wound Healing Center invites all physicians, nurses and health care providers to a Lunch and Learn on Tuesday, September 20 at 12 noon in the CGH Ryberg Auditorium. Come find out more information about HBO (Hyperbaric Oxygen Therapy): What is it? How does it work? What benefits do patients receive from HBO treatment? What types of conditions are treated with HBO, and more! Featured speaker will be Dr. Thomas McGlone. RSVP is required for lunch. Please call Terri at ext. 4002 or email [email protected] CGH Auxiliary Shoe Sale Mens and women’s Klogs, Dansko, Birkenstock, Alegria and more will be available at the upcoming Shoe Sale sponsored by the CGH Auxiliary. The sale will be held Monday, August 29 from 7 a.m. to 6 p.m. in the lobby. Payroll deduction, cash, check and credit cards will be accepted. Pediatric Asthma Visit the Lifeline homepage to access this month’s birthdays at any time Many children with asthma miss out on school, sports, and other childhood activities. It is important for family members to learn how to identify and avoid asthma triggers; recognize asthma attacks, understand medications, and help manage symptoms. To learn more, please join Dr. Muna Kilani (Pediatric Pulmonologist) on Thursday, September 15 at 6 p.m. in the Ryberg Auditorium for a free program on this topic. This is a Growing Healthier program, so each person attending will be entered into the drawing for the $500 prize to be awarded later this year. To register, please call Sherry at ext. 5716 or visit www.cghmc.com/ growinghealthier. Taking the Next Step: Giving Life to the Evidence Registrations are now being accepted for the 5th Annual Evidence Based Practice Conference to be held Friday, October 21 from 8 a.m. to 3:30 p.m. at Sauk Valley Community College, Room 1K4. Register by October 14 at www.ksbhospital.com (click on Classes and Events) or by mail or phone. Full registration cost is $75, or student registration is $30. For questions or more information, please email Nancy Lauritzen (CGH Staff Development), Teresa Strum at [email protected] or Janet Lynch at [email protected]. Mail registration and checks (payable to: Health Educators of the Rock River Valley) to: HERRV c/o Teresa Strum AHEC Center, KSB Hospital 1107 S. Division, Polo, IL 61064 This event is sponsored by HERRV (Health Educators of the Rock River Valley) in cooperation with Purdue University. ? Coming this November! ?