Download Strategic Objectives

Building a Culture of
Workforce Engagement
Amanda Perez, RN, MSN, CNML
Strategic Objectives
• Enhance the continuum of care for all patients
• Improve the affordability of healthcare services
• Improve the efficiency of healthcare service delivery
• Strengthen SDH’s position as a quality and
customer service leader
• Strengthen SDH’s position as a best place
to work and practice
1
Workforce Engagement
“You know it when you see it”
SDH Workforce Engagement
• Employee and
physician engagement
top decile nationwide
• “Best Place to Work”
by Modern Healthcare
• “Physicians Best
Place to Practice”
by Press Ganey
SDH Engagement
• Elements of Engagement
• Organizational Culture
• Employee Recognition
• Open Communication
• Performance Management
• Assessment of Engagement
2
Elements of Engagement
• The work environment
and management support
• Effective communication,
cooperation and teamwork
• Development and career
opportunities
Elements of Engagement
2010
2011
2012
SDH does not
make evident how
it determines key
engagement
elements
How do you
validate these
engagement
elements with
your workforce?
How do you
validate these
engagement
elements with
your workforce?
Workforce
elements
determined by
national surveys
Workforce
elements
determined by
national surveys
Workforce
elements
determined by
WORKFORCE
FOCUS GROUPS
Organizational Culture
• Peer Interview Process
• Standards of Behavior
• Culture of Caring Class
• All Staff Assembly
3
Open Communication
• Just Culture Algorithm™
• Interdisciplinary Practice
Councils (IPCs)
• Round-the-Clocks
• E-mail the A-Team
Employee Recognition
• C.A.R.E. Team
– Sutter Spirit Cards
– Thank You Notes
• Hospital Celebrations
–
–
–
–
Winter Celebration
Family Picnic
Hospital Week
Specific Workforce Weeks
Performance Management
• Compensation, Reward
and Recognition
• Talent Management
• Succession Planning
4
Assess Engagement
• Hay Group
Experience of Work
• Press Ganey
Physician Survey
• Integrated Healthcare
Strategies Volunteer
Satisfaction Survey
Key Engagement Element
Effective communication, cooperation & teamwork
100%
80%
60%
40%
20%
0%
2010
Employee
2011
Physician
2012
Volunteer
2013
Benchmark
Overall Engagement Results
100%
80%
60%
40%
20%
0%
2010
Employee
2011
Physician
2012
Volunteer
2013
Benchmark
5
Culture of Caring
100%
80%
60%
40%
20%
0%
2009
2010
Employee
Physician
2011
Patient
2012
Benchmark
2013
“SDH values and recognizes its employees for their
contributions, understanding we could not do what
we do or be as successful as we have been without
them. Truly a team-oriented organization and a best
place to work.”
SDH Employee, Best Places To Work survey
Panel Members
Dr. Deven Merchant
Sutter Davis Hospital, Vice President of Medical Affairs
Cappy Hunt
Sutter Davis Hospital, Manager, Cardiopulmonary/EVS
Dena Cervantes
Sutter Davis Hospital, Assistant Manager, Birthing Center
Amanda Perez
Sutter Davis Hospital
Nurse Manager, Medical-Surgical/Intensive Care
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