Download it here - The Orthodontic Centre

We are pleased to offer our patients a range of treatments
for their orthodontic care:
NHS care
We offer NHS care to children under 18 years of age. NHS
treatment is available through referral from your general
dental practitioner, who may express a preference for a
particular practitioner. Once a course of treatment has
started it is normal practice to remain with the same
practitioner(s).
Private care
Private patients
Private patients who choose to pay for their treatments
on a wholly private basis receive the following benefits:
more flexible appointment times and a choice of metal,
gold or clear ceramic brackets. We also offer nearinvisible lingual appliances and Invisalign aligners.
These are in addition to the following services that we
provide for all our patients:
• Care in an emergency
• A speedy complaints procedure
• Reminders that check-ups are due
We are here to help
Adult patients are treated privately.
If you would like any further information about care at
the practice please contact us:
At this practice we offer a wide variety of aesthetic
appliances.
Phone: 0118 966 4511
Fax: 0118 926 6376
Email: [email protected]
Our practitioners and the practice staff will be pleased to
provide information on private care at the practice.
Private treatment is available through self-referral or by
referral through a general dental practitioner. You may
express a preference for a particular practitioner.
Paying for your private dental care
The practice offers a number of different payment options
and it may be possible for the treatment to be paid for in
stages. Just ask at reception for further details or look on
our website: www.the-orthodontic-centre.co.uk.
Visit our website for the latest practice information:
www.the-orthodontic-centre.co.uk.
How to find us
The Orthodontic Centre
27 Erleigh Road, Reading, Berkshire RG1 5LU
(Please note that parking is limited.)
A329 K
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Our private fees are based on an hourly rate which covers
our practice expenses and allows us to provide a high
standard of care and service to our patients.
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Please note that NHS charges apply where
NHS appliances are lost or broken
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The Orthodontic Centre
27 Erleigh Road RG1 5LU
“
The service we have received from the Reading
Orthodontic Centre team has been excellent.
They have been patient with my son even
though he was very nervous, explaining all
aspects of his treatment.
Well done to you all and a big thank you!
“
Orthodontic care at
the Orthodontic Centre
Mrs A G
Reading
The Orthodontic Centre • 01189 664 511
Welcome to our practice
Communication
Missed appointments
Here at the Orthodontic Centre we aim to provide a high
standard of ongoing orthodontic care in a safe, caring,
supportive environment in which our patients are treated
with respect and their dignity is always preserved.
Good communication with our patients is very important
to us. We take time to explain the proposed treatment
and any alternatives.
It is your responsibility to keep your appointments.
We aim to promote good oral health and foster an
understanding of its benefits regarding general wellbeing
by encouraging our patients to take responsibility for
their own oral health.
This leaflet gives more information about the Orthodontic
Centre and the services that we provide.
If the answer to any question you may have is not
included here, please contact us for further information
(contact details overleaf).
Opening hours
The practice is open and practitioners are available by
appointment at the following times:
Monday, Tuesday, Wednesday and Thursday:
8.30am to 5.15pm
Friday:
8.15am to 4.30pm
Saturday:
Opening hours vary, so please call the practice
to check (0118 966 4511).
Care at the practice
We provide National Health Service and private care for
children under the age of 18 years. We treat adults on a
private basis only. Ask at reception for further details or
look on our website: www.the-orthodontic-centre.co.uk.
You will find a printed copy of our private fee scale with
this brochure.
Facilities
The practice has multiple surgeries and our premises are
accessible to wheelchairs.
We also offer a hearing loop, and can provide access to
interpretation services.
There will always be an opportunity to ask questions
about the treatment or any other aspect of care at the
practice. As a patient of the practice you will receive
recalls at agreed intervals.
If you are pleased with the care and treatment you receive
from our practice, please recommend us to others. We
always welcome new patients.
Information about us
The Orthodontic Centre is a partnership. The partners are
Dr Louise Harper and Dr Craig Harper.
We have a policy of zero tolerance towards all acts of
abuse or violence.
Information about you
In order to provide you with a high standard of orthodontic
care and attention, we need to hold personal information
about you. The practice complies with the 1988 Data
Protection Act and our data protection policy describes
our procedures for ensuring that personal information
about our patients is processed fairly and lawfully and
kept confidential. Please ask at reception if you would
like to see our policy.
If you are not able to keep your NHS appointment, please
give us at least 24 hours notice. You will be offered the
next available NHS appointment.
We may choose to cease providing services to any
patient who does not attend and who fails to cancel,
with 24 hours notice, two booked appointments in any
12 month rolling period.
Refund policy and complaints
We want you to be entirely satisfied with your care and
treatment. If you are not satisfied with the care or service
provided at the practice please talk to our complaints
manager, who will deal with the complaint according to
the practice’s complaints policy.
Berkshire out of hours
Berkshire’s Local Area Team out of hour’s service number
is 111. This service operates 24 hours a day, 7 days
a week, but is only to be called out of practice
working hours.
If you have any queries please visit NHS choices
(www.nhs.co.uk) or please contact the Local Area Team
for the Thames Valley on the address below:
Dental team
Area Team (Thames Valley)
Jubilee House
5510 John Smith Drive South
Oxford Business Park
Cowley, Oxford OX4 2LH
Telephone: 01865 334663
Private patients will be
given an alternative
telephone number
to call.