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Reverse Logistics Professional Certification
REVERSE LOGISTICS BODY OF KNOWLEDGE (provided by APU)
The purpose of the Reverse Logistics Body of Knowledge
(RLBOK) is to create an official standard for all Reverse
Logistics Operations. The RLBOK will examine the subknowledge areas of Reverse Logistics applications and
theory and identify the best practices for each domain.
These best practices will encompass the skills, tools,
knowledge, techniques, technologies and strategies to
insure the success of the military, government,
commercial and non-profit organizations and personnel,
in carrying out reverse logistics operations.
1.
Market Research and Data Analysis of Reverse Logistics Operations
1
Copyright © 2014 Reverse Logistics Association. All rights reserved.
Reverse Logistics Professional Certification
1. Market Research and Data Analysis of Reverse Logistics Operations
1. Market Research of Reverse Logistics Operations
1. Skills
1. Industry
2. Market
2. Tools
1. Survey instruments
3. Knowledge
1. Population
2. Statistics
4. Techniques
1. Statistical control methods
2. Cybernetics
3. Systems integration
5. Technologies
1. IT
2. Database Management System
6. Strategies
1. Strategic sampling
2. Delphi method
Business transition war game
2
Copyright © 2014 Reverse Logistics Association. All rights reserved.
Reverse Logistics Professional Certification
1.2 Data Analysis of Reverse Logistics Operations
1. Skills
1. Statistics
2. Tools
1. Data mining
3. Knowledge
1. Mean
2. Median
3. Mode
4. Techniques
1. Percentile analysis
2. Lykert scale
5. Technologies
1. IT
6. Strategies
1. Pattern analysis
3
Copyright © 2014 Reverse Logistics Association. All rights reserved.
Reverse Logistics Professional Certification
2. Strategic Planning of Reverse Logistics Operations (Jennifer Stacey and Lawrence
Reeves)
1. Strategic Planning
1. Skills
1. Long term planning
2. Short term planning
2. Tools
1. Timeline
3. Knowledge
4. Techniques
1. Risk Management
5. Technologies
6. Strategies
1. Forecasting
4
Copyright © 2014 Reverse Logistics Association. All rights reserved.
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Reverse Logistics Professional Certification
3. Innovation in Process and Service of Reverse Logistics Operations (Dr. Alister McLeod)
1. Process innovation of Reverse Logistics Operations
1. Skills
1. Overcoming resistance to change
2. Tools
1. Planning for successful change
3. Knowledge
1. Historical
4. Techniques
1. Incremental process improvement
2. Monumental process innovation
5. Technologies
1. Disruptive influences
2. Destructive influences
6. Strategies
1. Benchmarking
2. Research
3. Assumption based planning
5
Copyright © 2014 Reverse Logistics Association. All rights reserved.
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Reverse Logistics Professional Certification
3.2 Service innovation of Reverse Logistics Operations
1. Skills
2. Tools
3. Knowledge
4. Techniques
5. Technologies
6. Strategies
6
Copyright © 2014 Reverse Logistics Association. All rights reserved.
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Reverse Logistics Professional Certification
4. Project and Process Management of Reverse Logistics Operations (David Patton)
1. Project Management of Reverse Logistics Operations
1. Skills
1. Define a project
2. Golden triangle of project management
3. Continuous improvement
2. Tools
1. Timeline
3. Knowledge
1. Stakeholders
2. Stakeholder management
4. Techniques
1. Virtual project management
2. Extreme project management
5. Technologies
1. MS Project
6. Strategy
1. Program Management
2. Mega-Project Management
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Reverse Logistics Professional Certification
4. 2 Process Management of Reverse Logistics Operations
1. Skills
1. Six Sigma
2. Operational research
2. Tools
1. Continuous improvement
3. Knowledge
1. Document control
4. Techniques
1. Leadership
5. Technologies
1. IT
6. Strategy
1. Metrics management
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Copyright © 2014 Reverse Logistics Association. All rights reserved.
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Reverse Logistics Professional Certification
5. Cost and Benefit Analysis of Reverse Logistics Operations (Dr. Oliver Hedgepeth)
1. Cost Analysis of Reverse Logistics Operations
1. Skills
1. Statistical
2. Engineering economics
2. Tools
1. Return on investment
3. Knowledge
1. Systems
2. Complexity
4. Techniques
1. Computer models
2. Simulations
5. Technologies
1. IT
6. Strategies
1. Delphi
2. Operations research
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Copyright © 2014 Reverse Logistics Association. All rights reserved.
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Reverse Logistics Professional Certification
5.2 Benefit Analysis of Reverse Logistics Operations
1. Skills
1. System Analysis
2. Tools
1. Operations research
3. Knowledge
1. Viable system model
4. Techniques
1. Process control
5. Technologies
1. IT
6. Strategies
1. Systems theory
2. Complexity theory
Copyright © 2014 Reverse Logistics Association. All rights reserved.
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Reverse Logistics Professional Certification
6. Communication and Micro-Data Management of Reverse Logistics Operations
(Robert Gordon)
1. Communication Management of Reverse Logistics Operations
1. Skills
1. Virtual communication
2. Tools
1. Social media
2. E-mail
3. Face to Face or Voice to Voice
3. Knowledge
1. Understanding the virtual difference
2. Cultural awareness
4. Techniques
1. Virtual teams
5. Technologies
1. Internet use
6. Strategies
1. Clear communication
2. Cybernetics
Copyright © 2014 Reverse Logistics Association. All rights reserved.
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Reverse Logistics Professional Certification
6.2 Micro-Data Management of Reverse Logistics Operations
1. Skills
1. Technology
2. Tools
1. IT
3. Knowledge
1. Virtual teams
4. Techniques
1. Data mining
5. Technologies
6. Strategies
1. Virtual teams
2. Internet
Copyright © 2014 Reverse Logistics Association. All rights reserved.
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Reverse Logistics Professional Certification
7. Leadership & Organizational Management of RL Operations (Tommy /Brenda Rector)
1. Leadership of Reverse Logistics Operations
1. Skills
1. Transformational Leadership
2. Tools
1. Viable system model
2. Organizational change
3. Leader styles
3. Knowledge
1. Complexity
2. Cybernetics
4. Techniques
1. Assumption based planning
2. Business decision war game
5. Technologies
1. Management simulations
6. Strategies
1. Reverse Logistics department
2. Independent head of Reverse Logistics
3. High level leadership of Reverse Logistics
Copyright © 2014 Reverse Logistics Association. All rights reserved.
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Reverse Logistics Professional Certification
7.2 Organizational Management of Reverse Logistics Operations
1. Skills
1. Micro-Team (Department or Sub-Department)
2. Macro-Team (Division)
3. Mega-Team (Organization)
2. Tools
1. Systems theory
2. Process engineering
3. Knowledge
1. Culture
2. Social media
4. Techniques
1. Walk the Talk
5. Technologies
1. Social media
6. Strategies
1. Change Management
Copyright © 2014 Reverse Logistics Association. All rights reserved.
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Reverse Logistics Professional Certification
8. Research Data Protections Measures of Reverse Logistics Operations
1. Research Data Protections Measures
1. Skills
1. Six sigma
2. Process engineering
2. Tools
1. Statistics
3. Knowledge
1. Cybernetics
4. Techniques
1. Security policy
2. Security procedures
5. Technologies
1. Database management systems
6. Strategies
1. Viable system models
2. Virtual teams
Copyright © 2014 Reverse Logistics Association. All rights reserved.
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