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Pixar’s Up
Nonverbal Communication
The process of
intentionally or
unintentionally
signaling meaning
through behavior other
than words
The Nature of
Nonverbal Communication
 Nonverbal communication is…
 Communicative
 Often spontaneous and
unintentional
 Ambiguous
 More believable than
verbal communication (channel discrepancy)
Functions of
Nonverbal Communication
 Reinforcing verbal messages
 Repeating
 Mirroring the verbal message
 Complementing
 Saying “Good job!” and giving a “high five”
 Accenting
 Clarifying or emphasizing a certain point
Functions of
Nonverbal Communication
 Substituting verbal
messages
Functions of
Nonverbal Communication
 Contradicting verbal messages
 Regulating interactions
Functions of
Nonverbal Communication
 Creating
Immediacy
 Deceiving
Others
Nonverbal Codes
 Gestures and body movements
(Kinesics)
 Emblems
 Gestures that substitute for verbal messages
 Illustrators
 Reinforce messages
 Regulators
 E.G. Raising hand when you want to speak
 Adaptors
 E.G. Rubbing eyes, yawning, etc.
 Affect Displays
 Convey moods & feelings
Nonverbal Codes
 Facial expressions
Nonverbal Codes
 Eye behavior (Oculesics)
 The importance of eye contact.
 What can eye contact communicate?
Nonverbal Codes
 Voice
 Paralanguage
 Pauses, volume, inflections, etc.
 Vocal quality
 Vocalizations
 Give info about emotional or physical state
 Laughing, crying, yawning, etc.
Nonverbal Codes
 Physical appearance
 Attractiveness has advantages
 Halo Effect
 Artifacts matter
 Rolex & Porsche dictate status
 Other implications of artifacts?
Nonverbal Codes
 Space & Environment
 Proxemics:
The way we
use and
communicate
with space
Nonverbal Codes
 Space & Environment
 Territoriality:
the claiming
of an area
through
occupation
Nonverbal Codes
 Space & Environment
 Environment
(e.g. the lighting,
layout, design,
decoration,
cleanliness and so
on of a space)
Nonverbal Codes
 Touch (Haptics)
 Functional-Professional Touch
 Social-Polite Touch
 Friendship-Warmth
Touch
 Love-Intimacy
Touch
 Sexual-Arousal Touch
Harlow’s Experiment
Nonverbal Codes
 Time (Chronemics)
Time orientation: personal associations with the use of
time.
Influences on
Nonverbal Communication
 Mediated Nonverbal Communication
 Loss of paralinguistic cues
 Emoticons
Influences on
Nonverbal Communication
 The situational context
 Public-private dimension
 Informal-formal dimension
Thoughts on PDA?