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SAP Predictive Maintenance and Service,
cloud edition
Christian Baust | SAP SE
Product Manager for “SAP Predictive Maintenance and Service, cloud edition”
April 08, 2015
Legal disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without
the permission of SAP. This presentation is not subject to your license agreement or any other service or
subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this
document or any related presentation, or to develop or release any functionality mentioned therein. This
document, or any related presentation and SAP's strategy and possible future developments, products and
or platforms directions and functionality are all subject to change and may be changed by SAP at any time
for any reason without notice. The information in this document is not a commitment, promise or legal
obligation to deliver any material, code or functionality. This document is provided without a warranty of any
kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness
for a particular purpose, or non-infringement. This document is for informational purposes and may not be
incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except
if such damages were caused by SAP´s willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results
to differ materially from expectations. Readers are cautioned not to place undue reliance on these forwardlooking statements, which speak only as of their dates, and they should not be relied upon in making
purchasing decisions.
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Internal
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Dynamics
Solution Overview
Value and References
Next Steps
Managing assets efficiently makes a difference!
While the world's GDP is around
$46.6 trillion, the value of all
assets is assumed to be much
higher. Maintenance spend
alone comes up to $447 billion.
Source: Global Framework on Maintenance and Asset Management
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
3
Dynamics
Solution Overview
Value and References
Next Steps
The world is getting more and more connected
50 billion
devices connected
by 2020*
40-50%
CAGR for M2M market
until 2020*
-80%
price of sensors,
microprocessors & wireless
technologies today vs. 4
years ago**
*Source: Gartner – “Top 10 Tech Trends
**Source: Economist Intelligence Unit – ”The Rise of the Machines”
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
4
Dynamics
Solution Overview
Value and References
Next Steps
Service/Maintenance …
Operator
Technician
OEM
OEM Spare parts
Support Technician & tools
Service/
OEM
Maintenance Technician
Engineer
Real-time condition monitoring
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
5
Dynamics
Solution Overview
Value and References
Next Steps
SAP Predictive Maintenance and Service
Involved parties and their contribution
3rd Party
Service Provider
Installation and repair services
Asset
Manufacturer
Asset Operator
Remote Service
Management
Predictive Maintenance
for critical assets
Service
Technician
New business models
around the device
Maintenance
Engineer
Service
Engineer
SAP Predictive
Maintenance and
Service
CRM, Customer
Service
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Physical Asset Level
Enterprise Asset
Management
6
Dynamics
Solution Overview
Value and References
Next Steps
Bring business context to your operational data
One example
Increase
effectiveness
Predictive
Maintenance
and Service
Effectiveness is the
capability of producing
a desired result
Increase
efficiency
Connectivity
Condition
Monitoring
Remote Service
Fault Pattern
Recognition
Machine Health
Prediction
Create
Maintenance
or Service Order
Schedule Order
Execute Order
on mobile device
Visual Support
Time, effort or cost
is well used for the
intended task or
purpose
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
SAP ERP
Non-SAP
Apps
7
Dynamics
Solution Overview
Value and References
Next Steps
Predictive Maintenance and Service based on
the IoT enabled in-memory platform-as-a-service
Machine Operator
Maintenance Engineer
SAP Predictive Maintenance and Service
Predictive Maintenance and Service
Application
End Customer
(On site)
Device
Device
SAP
Connector
Manufacturer
(SAP Customer)
Machine
Integration
HANA Cloud
IoT Services
Additional
Services
HANA Cloud
Integration
Process
Integration
Business Suite
Systems
(ERP, CRM ,
etc.)
HANA Cloud Platform
3rd Party
Integration
Data Processing
In-Memory
Engines
Extended Storage
∞
Storage
Hadoop
Streaming
HANA Big Data Platform
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
8
Dynamics
Solution Overview
Value and References
Next Steps
SAP Predictive Maintenance and Service
Leverage operational insights to drive innovative new business models
Remotely sense operational
data from equipments
Sense
Monitor
Analyze
Predict
Act
Analyze and monitor equipment
data and correlate with
business information to predict
future malfunctions
Optimize maintenance and
service operations and enable
new business models around
the equipment
Typical results*
Organizations adopting preventive and predictive maintenance and service approach as compared to organizations
practicing reactive maintenance and service
-44%
Lower unplanned
downtime
-17%
Lower annual service and
maintenance costs
+28%
Higher return on assets
* SAP performance benchmarking
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
9
Dynamics
Solution Overview
Value and References
Next Steps
Predictive Maintenance and Service Capabilities
Remote Condition Monitoring
Vibration Analysis
Business Process Integration
Dashboards, Reporting & Prediction
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
10
Dynamics
Solution Overview
Value and References
Next Steps
DEMO
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
11
Dynamics
Solution Overview
Value and References
Next Steps
Predictive Maintenance and Service
Delivers significant business value to asset manufacturers and operators
Asset
Manufacturer
Asset
Operator
Improve service profitability with lower
service costs and new revenue streams
Higher overall equipment effectiveness
(asset availability & performance & quality)
Higher percentage of calls resolved
Improve maintenance efficiency
Higher first-visit-fix rate
Lower maintenance costs
Customer satisfaction and retention
Faster reaction to alarms and failures
Higher service contract renewal rates
Higher mean time between failure
Enable new innovative business models
Lower mean time to repair
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
12
Dynamics
Solution Overview
Value and References
Next Steps
Extensibility Concept on HANA Cloud Platform for PdMS
Your BI experts to
create role based
dashboards
View of a customer
SAP Predictive
Analysis
Your developers to
develop custom
backend integration
Your IT department
to prepare data in
backend for IoT
applications
Your data scientists
build out prediction
models
Predictive
Maintenance and
Service (PdMS)
Customer Apps
SAP HANA
IoT Edition
SAP HANA
Cloud Platform
Dev
Platform
Your developers to
develop customer
specific apps
SAP HANA
Cloud Platform
IoT Connector
SDK
Sensors and Devices
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Your developers to
build vendor specific
adapters
13
Dynamics
Solution Overview
Value and References
Next Steps
Planned Product Roadmap
„SAP Predictive Maintenance and Service“
Predictive Maintenance &
Serv. , CE 1.0
- Machine Management
- Machine Condition
Monitoring
Business process
integration
Machine Fingerprint
Dashboards
Complex Rules
Continuous improvements
Vibration Analysis
Today
Analytics
Customer Portal
Vibration Trending
Pattern Recognition &
Prediction
company
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
14
Executive Summary
Solution Overview
Value and References
Next Steps
SAP Predictive Maintenance and Service
Start now
Discover new ways of developing, manufacturing,
and servicing assets to compete in the Internet-ofThings revolution.
Adopt existing remote maintenance and service
practices to be able to introduce new business
models.
Start small to achieve extended business value.
Smarter
Faster
Simpler
© 2014 SAP SE or an SAP affiliate company. All rights reserved.
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
15
Dynamics Summary
Executive
Solution Overview
Value and References
Next Steps
SAP Predictive Maintenance and Service
Where to Find More Information
Video: https://www.youtube.com/watch?v=YbOqmd3oKf0&feature=youtu.be
SAP.com: www.sap.com/iot
SCN: http://scn.sap.com/community/internet-of-things
© 2014
2015 SAP SE or an SAP affiliate company. All rights reserved.
16
Thank you
Contact information:
Christian Baust
Product Manager Enterprise Asset Management
Dietmar-Hopp-Allee 16
69190 Walldorf, Germany
[email protected]
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
© 2015 SAP SE or an SAP affiliate company.
All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an
SAP affiliate company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE
(or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional
trademark information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind,
and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or
SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and
services, if any. Nothing herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related
presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated
companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be
changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment,
promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties
that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking
statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
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