Download Worksheet01-2

Survey
yes no Was this document useful for you?
   Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Document related concepts
no text concepts found
Transcript 
1-2 COMMUNICATION COMPETENCE
Think of a situation that you recently experienced where a communication
problem occurred. When did you realize there was a problem? Was conflict
part of the situation? Briefly describe what happened and then answer the
following questions.
Description:
1. Analyze the situation in terms of the elements of competence described
in Chapter One.
a. Knowledge
b. Sensitivity
c. Skills
d. Commitment
e. Ethics
2. Did a “we-not-me” orientation play any part in the problem? If so, how
much?
3. Which communication behaviors did you perceive as appropriate for the
context and what behaviors were inappropriate?
4. How might you improve your communication competence the next time
you are faced with a similar situation?
Related documents