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LESSON 1 Introduction to Communication C OM M ON C ORE / N E XT GE N E RATI ON STA NDARDS A DDRE SSED. WHST.9 ‐1 2.7 Conduct shor t as well as more sustained research projects to answer a question (including a self ‐generated question) or solve a problem; narrow or broaden the inquir y when appropriate; synthesize multiple sources on the subject, demonstrating under standing of the subject under investigation. (HS ‐LS2 ‐7),(HS ‐LS4 ‐6) SL.11‐1 2.5 Make strategic use of digital media (e.g., RST.11 ‐1 2.1 Cite specific textual evidence to suppor t analysis of science and technical texts, attending to impor tant distinctions the author makes and to any gaps or inconsistenci es in the account. (HS ‐LS1 ‐1) AG R I C U LT U R E , FO O D A N D N AT U R A L R E S O U R C E S TA N DA R D S ADDRESSED! C R P. 0 4 . C o m m un i c a te c l e a r ly, e f f e c t i ve l y a n d w i t h r e a s o n . C a r e e r - r e a d y i n d i v i d ual s c o m mun i c a te t h o u g h t s , i d e a s a n d a c t i o n p l a n s w i t h c l a r i t y, w h et h e r u s i n g w r i t te n , v e r b a l a n d / o r v i s u a l m et h o d s . T h ey c o m m uni c a te i n t h e w o r k p l a c e w i t h c l a r i t y a n d p u r p o s e to m a ke m a x i m um u s e o f t h e i r o w n a n d o t h e r s ’ t i m e . T h ey a r e ex c e l l e n t w r i te r s ; t h ey m a s te r c o nve n t i o n s , w o r d c h o i ce a n d o r g a n i z a t i o n , a n d u s e e f f e c t i ve to n e a n d p r e s e n t a t io n s k i l l s to a r t i c ul a te i d e a s . T h ey a r e s k i l l e d a t i n te r a c t i n g w i t h o t h e r s ; t h ey a r e a c t i v e l i s te n e r s a n d s p e a k c l e a r l y a n d w i t h p u r p o s e . C a r e e r - r e a d y i n d i v i d ua l s t h i n k a b o u t t h e a u d i e n c e f o r t h e i r c o m m un i ca t i o n a n d p r e p a r e a c c o r d in g l y to e n s u r e t h e d e s i r e d o u t c o me . C R P. 0 4 .01 . S p e a k u s i n g s t r a teg i e s t h a t e n s u r e c l a r i t y, l o g i c , p u r p o s e a n d p r o fe s s i o n a l is m i n f o r m a l a n d i n f o r m a l s et t i n g s . S a m p l e M e a s u r em e n t : T h e f o l l owi n g s a m p l e m e a s u r e m e n t s t r a n d s a r e p r o v i de d to g u i d e t h e d ev e l o p m e n t o f m e a s u r a b l e a c t i v i t i e s ( a t d i f fe r e n t l ev e l s o f p r o fi c ie n c y) to a s s e s s s t u d e n t s ’ a t t a i n m en t o f k n o w l e d g e a n d s k i l l s r e l a te d to t h e a b o v e p e r fo r m a n c e i n d i c a to r. T h e to p i c s r e p r e s e n te d b y e a c h s t r a n d a r e n o t a l l encompassing. CRP.04.01 .01 .a. Identify and categorize strategies for ensuring clarity, logic, purpose and professionalism in verbal and non -verbal communication (e.g., vocal tone , organization of thoughts, eye contact, preparation, etc.). BELL WORK! Why is listening an important part of Communication? How can parliamentary procedure be considered a communication technique? Are there rules that should be followed as a part of group/public communication? What do you believe is the most important part of communicaiton? WHAT IS COMMUNICATION? TERMS Barrier Channel Communication Deadline Feedback Filtering Group communication Interference Interference Leadership Mass-media communication Message One-to-one communication Parliamentary procedure TERMS Public communication Receiver Selective perception communication Semantics Sender INTEREST APPROACH Identify factors that may result in failure to communicate. Identify the many ways in which humans communicate. STUDENT LEARNING OBJECTIVES Identify the components of the communication process. Identify the five different levels of communication. Explain the barriers of successful communication. Explain the relationship between communication and leadership. Define communication and explain its purpose . WHAT IS COMMUNICATION AND ITS PURPOSE? I. Communication is a complex process involving distinct elements that together convey a message . WHAT IS COMMUNICATION AND ITS PURPOSE? Communication may be defined as the process of sending and receiving messages in which two or more people achieve understanding; the process of exchanging information . WHAT IS COMMUNICATION AND ITS PURPOSE? 1. Each workday consists of listening and talking 75% of the time. 2. In the workplace, managers spend 70% of their time communicating. 3. Most people fail in the workplace because of poor communication. WHAT IS COMMUNICATION AND ITS PURPOSE? Three major goals or purposes of communication. 1. To inform: the process of giving information to another person. 2. To influence: the process of persuading a person’s behavior. 3. To express feeling: the process of explaining feelings . MAJOR COMPONENTS OF COMMUNICATION The major components of the communication process (sender, message, and receiver) are present whenever there is communication . MAJOR COMPONENTS OF COMMUNICATION Two factors that affect the success of communication - deadlines - interferences. MAJOR COMPONENTS OF COMMUNICATION A Deadline is the limited time one has to communicate about a problem or gather information. MAJOR COMPONENTS OF COMMUNICATION Interferences are referred to as “noise” or barriers to communication . MAJOR COMPONENTS OF COMMUNICATION There are three major components of the communication process: Sender/Talking Message Receiver/Listening MAJOR COMPONENTS OF COMMUNICATION The Sender wants to communicate something and decides to speak, write, send nonverbal signals, or produce a visual message. MAJOR COMPONENTS OF COMMUNICATION The Message is the information that is being transmitted from sender to receiver. MAJOR COMPONENTS OF COMMUNICATION The Receiver wants to understand the sender’s meaning and listens, reads, or observes the nonverbal signals of visual information. The Channel is the linkage between the sender and the receiver. Feedback is the return channel from the receiver to the sender that allows the evaluation of communication. THE FIVE LEVELS OF COMMUNICATION As communicators we participate in five levels of communication activity. Self-communication One-to-one communication Group communication Public communication Mass Media communication SELF-COMMUNICATION Communication directed to yourself, sometimes referred to as an interpersonal conversation. It is a never-ending process. External communication will not be successful until you effectively communicate with yourself. ONE-TO-ONE COMMUNICATION Communication that takes place when an individual communicates directly with another person. This can be informal, such as a quick hello, or formal, such as a prepared presentation. This is the most widely used form of communication. GROUP COMMUNICATION Discussion within groups of people. In group communication, each participant must have equal opportunity for speaking. This form of communication is used most widely in informal settings, such as departmental meetings, board meetings, and business meetings . PUBLIC COMMUNICATION Presentations to groups of 20 to 25 participants. This includes oral presentations, press conferences, classroom situations, work shops, etc. In a public encounter, one person at a time has the presentational responsibility while others in attendance act as message receivers. MASS-MEDIA COMMUNICATION Takes place when the sender is separated by some communication medium, print, film, radio, or television, from the receiver. BARRIERS OF COMMUNICATION When there are barriers or interferences in the communication process, effective communication cannot exist. BARRIERS OF COMMUNICATION There are six major barriers that can affect communication. Selective perception Poor listening skills Credibility of the sender Semantics Filtering Avoiding detail s SELECTIVE PERCEPTION Occurs when people block out information that they do not want to hear. This is sometimes referred to as selective listening. POOR LISTENING SKILLS Poor listening skills occur when the receiver: has his or her mind on something else is not interested in the subject or has a poor knowledge of the subject CREDIBILITY OF THE SENDER Credibility of the sender affects how people will receive a message. If the receiver perceives the sender as insincere, communication barriers will exist. SEMANTICS Semantics is when the same words mean entirely different things to different people. Slang is often referred to as semantics. FILTERING Filtering is manipulating the information so it is perceived as the receiver desires. This frequently occurs in management when there are several levels. AVOIDING DETAILS Avoiding details - our minds usually avoid detail and cannot remember many details in a short period of time. BARRIERS OF COMMUNICATION Barriers are sometimes referred to as interference. They can exist in the environment, from the sender, in the message, or from the receiver. BARRIERS OF COMMUNICATION Interference from the environment can be described as “static”, it’s similar to what you hear on the radio or television. Interference may occur from the sender if the information is inaccurate or if the sender misinterprets the receiver’s feedback. BARRIERS OF COMMUNICATION Interference in the message is usually the result of sending inappropriate words, signals, or images. Interference from the receiver is usually the result of the receiver’s personal opinions keeping him or her from listening or reading with an open mind. WHY ARE COMMUNICATION SKILLS IMPORTANT IN DEVELOPING GOOD LEADERSHIP TECHNIQUES? Good leaders are good communicators. Leadership is the ability to move or influence others to achieve individual and/or group goals. All forms of communication are important when working with others. WHY ARE COMMUNICATION SKILLS IMPORTANT IN DEVELOPING GOOD LEADERSHIP TECHNIQUES? Parliamentary procedure is a method of conducting meetings in an orderly manner that is based on Roberts’ Rules of Order. It is used in local, state, and national government. REVIEW/SUMMARY Describe communication. Identify the five levels of communication. What are the major components of communication? Explain the importance of a deadline. What is leadership? Explain how Parliamentary Procedure is used in communications. THE END!