Download Your First Visit To The Ottawa Hospital Cancer Centre

Your First Visit to
The Ottawa Hospital
Cancer Centre
General Campus
and the
Irving Greenberg Family Cancer Centre
(IGFCC- located on the grounds of
the Queensway Carleton Hospital)
Website: www.ottawahospital.on.ca/cancer
P547 ENGLISH (REV 10/2012)
Table of Contents
Where We Are Located. . . . . . . . . . . . . . . . . . . . . . . . 1
Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . 3
Your First Visit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Meeting your Health Care Team . . . . . . . . . . . . . . . . . 6
Parking at the Cancer Centre . . . . . . . . . . . . . . . . . . . 6
Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Helpful Information . . . . . . . . . . . . . . . . . . . . . . . . . 11
Cancer Care and Your Primary
Care Providerr . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Tell us what you Think . . . . . . . . . . . . . . . . . . . . . . . 13
Supporting Cancer Care Services . . . . . . . . . . . . . . . 14
Where We Are Located
The Ottawa Hospital General Campus Cancer
Centre
• 501 Smyth Road, Ottawa, ON, K1H 8L6
• From the Queensway, take Riverside Drive / Vanier
Parkway exit. Go south on Riverside Drive for 3.9 km.
Turn left onto the ramp for Smyth Road. Continue
on Smyth Road until you reach The Ottawa Hospital
(1.6km).
• OC Transpo bus No. 106 stops at the General Campus
(please note, bus routes are subject to change).
Queenway 417
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The Ottawa Hospital
General Campus
L’Hôpital d’Ottawa
Campus Général
Smyth
1
The Ottawa Hospital Irving Greenberg Family
Cancer Centre (IGFCC)
(Located on the grounds of the Queensway-Carleton
Hospital)
• 3045 Baseline Road, Ottawa, ON, K2H 8P4
• From the Queensway, take Bayshore Drive / Richmond
Road exit. Travel south on Richmond Road until you
come to the Queensway Carleton Hospital (1.0km).
• OC Transpo buses No. 97 (Bells Corners), 118 and 152
stop at the IGFCC (please note, bus routes are subject
to change).
Suth
erlan
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ond
John
Irving Greenberg Family
Cancer Centre
Centre de cancérologie
Famille Irving Greenberg
Ric
Queenway Carleton Hospital
Hôpital Queensway Carleton
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Contact Information
Hours of Operation:
9 a.m. to 4 p.m.
Monday to Friday
Main Switchboard:
613-737-7700
Cancer Centre Appointments:
General Campus:
Module A . . . . . . . . . . . . . . . . . . . . . . . . ext. 70513
Module B . . . . . . . . . . . . . . . . . . . . . . . . ext. 70087
Module C . . . . . . . . . . . . . . . . . . . . . . . . ext. 70092
Module D . . . . . . . . . . . . . . . . . . . . . . . . ext. 70070
Module L . . . . . . . . . . . . . . . . . . . . . . . . ext. 78131
IGFCC (Queensway-Carleton Hospital):
Modules E and F . . . . . . . . . . . . . . . . . . . ext. 25229
Psychosocial Oncology
(Providing Support and Rehabilitation)
General Campus . . . . . . . . . . . . . . . . . . . ext. 70516
IGFCC . . . . . . . . . . . . . . . . . . . . . . . . . . ext. 25200
Other Areas Where You May Have an Appointment
Shirley Greenberg Women’s Health Centre . ext. 81795
Women’s Breast Health Centre . . . . . . . . . ext. 14400
Ages Cancer Assessment Clinic . . . . . . . . . ext. 78501
If you need to cancel your visit for any reason,
please call the Module or location where your
appointment is scheduled as soon as possible.
3
Your First Visit
Volunteers, known as Patient Ambassadors will be
available to help you find your way around the Cancer
Centre. They will also provide information and support
while you are waiting for your appointment.
Things to bring to your appointment:
• Your Ontario Health Card (or other provincial health
card).
• Your Ottawa Hospital green card (if you have one).
• Your completed Self-Reporting Health History form.
If you have not already received a copy, you will be
given one when you register at the Cancer Centre.
• The name, address and phone number of your family
doctor.
• A list of medications you are taking printed from your
pharmacy.
• A list of vitamins, minerals and/or herbal supplements
you are taking regularly.
We encourage you to bring someone with you
to provide support during your visit.
You may also want to bring:
• A notebook and pen to record information.
• Your drug benefits plan information or card (if you have
one).
• A list of questions you may have for the doctor or
nurse.
• A drink and/or snack from home (we do not provide
meals at the Cancer Centre, but you can buy them at
the cafeteria or at one of our coffee shops).
4
The Ottawa Hospital has a ‘scent free’ policy.
Please do not use perfumes, colognes or other
scented products on the day of your visit.
Checking In
All patients must register at the reception desk which is
located at the main entrance of the Cancer Centre.
You will be given a green hospital card if you do not
already have one. Please carry your green hospital card
AND your health insurance card (Ontario Health Card or
other provincial health card) with you at all times. You
will need to show both cards each time you come to the
Cancer Centre for any appointment.
Let the receptionist at the front desk know
if there has been any change in your name,
address, phone number, family doctor or
emergency contact person.
How Are You Feeling Today? (Symptom Screening)
Each time you come to the Cancer Centre, you will be
asked to complete a short survey on common cancer
related symptoms that you may be having. Your answers
will help your health care team better understand how
you are feeling that day and provide the support you
need.
5
Meeting your Health Care Team
After checking-in for your
appointment and completing
your symptom screening
survey, you will meet your
cancer nurse (Patient
Designated Nurse) and
cancer doctor (Oncologist).
Your team will review your
medical history and reports,
and talk about your cancer.
They will talk with you about
what treatment options are
available. In most cases,
this first visit will focus
on planning for your care
and will not include any
treatment. Be sure to ask
questions if there is something you do not understand.
Please note, your first visit may be long in order
to allow enough time for your team to be as
thorough as possible.
Parking at the Cancer Centre
While we do our best to set aside parking spots for
patients and families, finding a parking space at times can
be a challenge. We recommend that you allow enough
time to ensure you arrive on time for your appointment.
There are patient pick-up and drop-off areas at all
entrances to the Cancer Centre. However, these are no
parking zones which are strictly enforced.
6
Where do I park at The Ottawa Hospital Cancer
Centre – General Campus?
Parking for patients coming to The Ottawa Hospital
Cancer Centre will be in the Critical Care Tower parking
lot (right beside the Cancer Centre).
Cancer Centre
Parking
Stationnement
pour Centre de
cancérologie
Critical Care Wing
Entrance
Entrée de
l’Aile des soins critiques
Cancer Centre
Entrance
Entrée du
Centre de cancérologie
ch. Ring Road
ch. Smyth
Road
7
Where do I park at the Irving Greenberg Family
Cancer Centre?
Parking for patients coming to appointments at the IGFCC
(Queensway Carleton Hospital) is located in front of the
main entrance to the Cancer Centre.
TO RICHMO
ND ROAD
LOT 2
Cancer
Centre
Parking
LOT 1
Cancer Centre Parking
Entrance
Cancer Centre
Emergency
Queensway Carleton Hospital
Main
Entrance
8
TO BASELINE ROAD
John
Sutherland
Drive
How much does parking cost?
Unfortunately, there is no free parking on the hospital
site. Please note that all money received from parking
fees is used to buy medical equipment and build new
patient-care centres.
There are several paid parking options. To choose the
best option for you, please ask a member of your health
care team.
Please note—these prices are subject to change.
Daily Pass
TOH
$13
IGFCC
$14
Weekly Pass:
$42.25
$50
Monthly Pass:
$92
$105
Frequent User Pass:
$105
The Frequent User Pass will remain active until you have
made 15 visits in our parking system.
Note —daily and frequent user passes allow for in and
out privileges at both QCH and TOH sites. Weekly and
monthly passes do not include access to QCH.
If using a daily pass, it is important that you obtain and
keep your receipt which proves you have paid the daily
maximum in case you need to access the TOH or QCH
that same day.
How do I pay for my parking?
All parking operations are automated. Take the parking
ticket with you inside.
9
When you leave after your appointment you may pay at
one of our Automated Pay Stations. You may use cash
or credit card (machines do not accept debit cards — but
ATMs are on site). You can also pay at any of the exits in
the lots with your Credit Card.
Where can I get a parking pass?
You can buy the parking pass at the following locations:
General Campus: Cashier (Main Level) or the Security
and Parking office on the 2nd level.
Queensway Carleton Hospital: Security office. All
Security and Parking offices operate 24 hours a day.
If I have a parking question who can I contact?
For parking information, help or assistance please
contact:
The Ottawa Hospital:
613-798-5555 ext. 14888
Queensway Carleton Hospital: 613-721-4700 ext. 2679
Transportation
If you need help getting to the Cancer Centre the
following may be options for you:
Canadian Cancer Society has a volunteer driver
program. Volunteers may be able to provide you with a
free drive to the Cancer Centre. Call the Canadian Cancer
Society at 1-888-939-3333 or visit www.cancer.ca for
more information and to find the local office to best meet
your needs.
Home Support Programs may be able to provide a
ride. There is a fee. Check with the program in your
community. Connect with the Community Care Access
Centre for more information on home support programs.
10
Ontario Works or Ontario Disability Support
Program (ODSP)
If you are connected with Ontario Works or ODSP,
contact your Case Manager—they may be able to provide
financial help for transportation.
For Ottawa only:
Para Transpo provides rides for people with disabilities
who cannot get on and off the city bus. For more
information, contact Para Transpo at 613-244-1289. A
doctor’s signature is required to access this service.
If transportation to and from the Cancer
Centre remains a problem, more information is
available through the Navigating Cancer Care
information session offered by the Psychosocial
Oncology Program. For more information,
please call at 613-737-7700, ext. 70516
(General Campus) or ext. 25200 (IGFCC).
Helpful Information
Navigating Cancer Care Information Sessions
You will be given an appointment time to attend this
session where you will receive important details on what
to expect at the Cancer Centre. You are encouraged to
bring a friend or family member with you as we will also
be sharing information about supports and services and
practical information on how to deal with the challenges
of living with cancer.
11
Call the Psychosocial Oncology Program at
613-737-7700 ext. 70516 (General Campus) or ext.
25200 (IGFCC) to find out more about this session.
The Internet
If you are looking for
information that is
reliable and accurate,
visit our Patient and
Family Libraries and
speak with a librarian.
Our librarians can also
help you find information
on the internet. The
internet can be a good
place to find information. However, it is important NOT
to trust everything you read. The websites listed below
contain accurate, reliable patient information. If you need
assistance with websites, please visit one of our Patient
and Family Libraries and speak with a librarian.
• The Ottawa Hospital
www.ottawahospital.on.ca/cancer
• Canadian Cancer Society
www.cancer.ca
• Cancer Care Ontario
www.cancercare.on.ca
• Cancer View Canada
www.cancerview.ca
12
Cancer Care and Your Primary
Care Provider
Having a primary care provider (family doctor or nurse
practitioner) while you get treatment for cancer is very
important. Your primary care provider helps take care of
your health care needs that are not related to cancer.
If you do not have a primary care provider, you can
call Health Care Connect at 1-800-445-1822. This
program connects people with family doctors and nurse
practitioners who are accepting new patients in their
community.
Tell us what you Think
Compliments and Concerns
Your feedback is important
to us. If you have comments
about your care or services
at the Cancer Centre, you
can:
• Speak with your Cancer
Centre doctor or nurse at
your next visit.
• Write a letter to the Cancer Program Administration
Office at The Ottawa Hospital Cancer Centre, 501
Smyth Road, Ottawa, ON K1H 8L6.
• Connect with TOH Department of Patient Advocacy—
Our advocacy consultants investigate and follow-up on
compliments, concerns, or complaints by patients and
their families. If you would like to speak to a consultant
about your care or your experience here, please contact
the Department of Patient Advocacy 613-798-5555 ext.
13377 or by emailing [email protected].
13
Supporting Cancer Care Services
The Ottawa Hospital Foundation can direct donations
to cancer care and research at The Ottawa Hospital’s
General Campus as well as the purchase of equipment at
the Irving Greenberg Family Cancer Centre.
Donations to the Canadian Cancer Society fund this
booklet, other information and support services for people
coping with cancer, and vital cancer research.
Should you or your family wish to donate, please call:
The Ottawa Hospital Foundation: 613-761-4295
or
Canadian Cancer Society: 1-888-939-3333
14
Notes:
Please use the space below to write down any questions
you may have prior to your visit. Some questions you
might consider include:
• What kind of cancer do I have?
• What are the treatment options for my type of cancer?
• How long and how often will my treatments be?
• Will I need to stay in the hospital?
• Are there financial costs to me? If yes, will insurance
cover these?
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15
Facing cancer?
We can help
Our cancer information and support services are unlike
anything else in Canada. They’re free and easy to access
from anywhere in the country. Also, they’re available in
many languages. Call or visit us online to access these
confidential services.