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Data Sheet: Application Performance Management
Symantec i3™ for ERP and CRM
Application performance management for ERP and CRM environments
Overview
Benefits
The performance of enterprise resource planning (ERP) and
• Increases the productivity of end users
customer relationship management (CRM) environments
• Maximizes the utilization of existing hardware, helping
depends on how well the infrastructure components—
to defer investments
multi-tiered servers, applications, databases, networks,
and storage—work with one another to deliver the best
possible service to end users. To meet business objectives,
• Reduces the rollout time of ERP and CRM upgrade
projects
any application performance management methodology
• Eliminates the finger-pointing across technology groups
must provide a common view across the technology stack.
that often accompanies performance slowdowns
Symantec i3 for ERP and CRM provides businesses with
software and services that optimize the performance of
• Finds the root cause of performance degradation in
SAP, PeopleSoft, Oracle® Applications, and Siebel by focus-
minutes, for example:
ing directly on the end user’s response time experience.
– T-codes, network, SQL statements, storage, Java™
Because end users drive the business, when ERP or CRM
slowdowns occur, they have a direct impact on business
profitability.
methods for SAP
– Tuxedo, network, PeopleCode, SQL statements, storage
for PeopleSoft
– Views, network, SQL statements, storage for Siebel
Symantec i3 for ERP and CRM helps fulfill today’s need to
– Forms, network, Java methods, SQL statements,
optimize the performance of business-critical applications.
storage for Oracle Applications
Symantec i3 delivers a proven application performance
management solution that continuously collects high-quality
metrics from each supporting tier of ERP and CRM solutions
and correlates those metrics to build a clear picture of
performance from the end user’s perspective. The slightest
indication of response time degradation can be quickly
isolated anywhere in the architecture and appropriate
action taken to minimize the impact on productivity. Since
many facets of the business rely on ERP and CRM solutions
for timely and reliable information, it is critical that the
underlying infrastructure enable business objectives rather
than constrain them.
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• Resolves performance problems faster using the expert
tuning advice of Symantec SmarTune™ technology
Data Sheet: Application Performance Management
Symantec i3 for ERP and CRM
times that can be broken down, for example, by Oracle
E-Business Suite users, forms, locations, and applications
for a better understanding of the issue.
• Historical baselines are provided, representing “normal”
load and response times as seen in the past and serving
as a reference to quantify the level of deviation from
regular behavior in case of a performance issue or a SLA
violation.
• The solution allows analyzing performance trends and
supports decision making so that corrective actions can
be taken before the performance issue affects production.
Figure 1. Using Symantec i3 for ERP and CRM integrated with the
Application Service Dashboard, you can view a top-level summary of
your SAP environments, transactions, and Service Level Agreement (SLA)
compliance.
• Powerful end-to-end data correlation capabilities allow
administrators to track activities through application
tiers and allow them to quickly pinpoint the root cause
Features
of the issue.
3
• Symantec i for ERP and CRM constantly collects highquality metrics from each application tier and stores all
data in its central database, the performance warehouse.
• Symantec i3 for Oracle or Symantec i3 for Microsoft® SQL
can be leveraged to analyze and tune problematic SQL
statements.
• Support for all ERP and CRM application tiers is provided:
– SAP—Web browser/SAP graphical user interface (GUI);
the Web; Java Platform, Enterprise Edition (Java EE);
ABAP; network; and database to the storage tier
• Comprehensive reports on availability, response times,
and other key performance indicators give executives
visibility into SLA compliance.
– PeopleSoft—Web browser, the Web, Java EE server,
network, Tuxedo, and database to the storage tier
– Siebel—Web browser, the Web, and database to the
storage tier
– Oracle Applications—Web browser, the Web, Oracle
Forms, Java EE, and database to the storage tier
• Continuous real-time relationship management is conducted with application end users by constantly monitoring
the response times they are experiencing—response
Figure 2. Symantec i3 for ERP and CRM lets you correlate PeopleSoft
transactions with SQL statements in the database so you can quickly find
the root cause of performance issues.
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Data Sheet: Application Performance Management
Symantec i3 for ERP and CRM
System requirements
More information
• SAP
Visit our Web site
– SAP R/3 4.5B, 4.6B, 4.6C, 4.7
www.symantec.com/i3
– All SAP applications based on Basis 4.6D
To speak with a Product Specialist in the U.S.
– All SAP NetWeaver and mySAP Business Suite applicaCall toll-free 1 (800) 745 6054
tions based on Web AS ABAP 6.10, 6.20, 6.30, 6.40,
and 7.00, including ECC 5.0 and 6.0
– All SAP NetWeaver and mySAP Business Suite applications based on Web AS Java 6.40
• PeopleSoft
To speak with a Product Specialist outside the U.S.
For specific country offices and contact numbers, please
visit our Web site.
About Symantec
– PeopleTools 8.44, 8.45, 8.46
Symantec is a global leader in infrastructure software,
– PeopleSoft 7.5, 8
enabling businesses and consumers to have confidence
– BEA Tuxedo 6.4, 6.5, 7.1, 8, 8.1, 9
in a connected world. The company helps customers
protect their infrastructure, information, and interactions
• Siebel
by delivering software and services that address risks
– Siebel 7.5, 7.7, 7.8
to security, availability, compliance, and performance.
• Oracle Applications
– Oracle Applications 11, 11i
Headquartered in Cupertino, Calif., Symantec has
operations in 40 countries. More information is available
at www.symantec.com.
Symantec World Headquarters
20330 Stevens Creek Boulevard
Cupertino, CA 95014 USA
+1 (408) 517 8000
1 (800) 721 3934
www.symantec.com
Copyright © 2007 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, i3, and SmarTune are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other
countries. Microsoft is a registered trademark of Microsoft Corporation in the United States and other countries. Java is a trademark or registered trademark of Sun Microsystems, Inc. in the United States and other
countries. Other names may be trademarks of their respective owners. Printed in the U.S.A.
06/07 12704489
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