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Overview
OBS is the intelligent out bound server which is used for initiating outbound calls automatically.
The OBS can perform all types of customized outbound call tasks such as
Phone advertisement : Doing advertisement on phone through out bound call .
Bill collection reminder: through automated call : Calling the user’s of a particular service (like
water bill or electricity bill) to remind them for depositing the bill.
Tele marketing : Selling the products though out bound call for example making the out bound
call to mobile phone subscribers and asking them to subscribe for news, jokes or call ring back
tone.
Huawei Proactive System : Calling to subscribers of a particular service and offering them the
service (like selling credit card) with the help of Agents.
Architecture
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Architecture of Huawei OBS
By using Out Bound Management Client & Server , administrator will configure out bound call
data in Database tables.
OBS is connected to 3rd party database by using ApLogic database proxy .
To get Agent, Skill or IVR information OBS communicates with CTI & ACD.
Monitoring platform is used to monitor the OBS information.
Basics of OBS
One OBS can supports many VDN’s .
OBS supports multiple types of out bound call simultaneously for example it can dial out bound
call based on IVR, Agent and Skill Queue at the same time .
OBS supports out bound dialing based on Working day and Holiday and call out happens based
on respective time section only . For example if subscribers of Out bound Service like ( bill
collection reminder) have to be dialed on working day (Monday to Friday )between 9:30 AM to
5:30 PM and on Holiday (Saturday & Sunday ) between 10:00 AM to 11:00 AM then OBS will
make out bound call during these times only.
At present OBS supports 3 kind of forecasts/predictions : Experience Forecast , Agent Usage
Forecast and Call Completion Forecast. Please refer OBS Integration Development Guide
“Predictive outbound call algorithms” section for details.
Maximum number of tasks (each service in OBS is referred as unique task) supported by OBS is
300.
3 types of call mode are supported by OBS : Preempted/ Preoccupied, Predicted/Forecast and
Preview dialing. Please refer OBS Integration Development Guide “Out Bound Call Mode”
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section for details.
OBS supports two kind of integration with external application: Database interface way, API
connection way. This document details out Database interface way integration.
Service Development by using OBS
Database interface used by OBS for making automatic Out Bound Calls are :
spHuaweiGetOutBoundPVersion : This is default name of Database Interface which is used for
service integration with OBS .OBS usages this interface to know the version number of OBS and
next database interface (i.e. OBS_GETPROCNAME ) which will be used for customized service
integration like “Out Bound Demo application”.
OBS_GETPROCNAME : By using this database interface OBS calls 4 (OBS_ReadTaskProc,
OBS_ReadCallDataProc ,OBS_HoliDayProc and OBS_CallResultProc) other database interface
which are required by OBS to get all information's to make out bound call for the integrated
service.
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eSpace CC V200R001C02 Sample Application 01 (OBS)
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