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A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION INTRODUCTION TO THE STUDY HUMAN RESOURCES Human Resource is a term used to describe the individuals who compromise the workforce of an organization although it is applied in labor economics to, for example, business sectors or even whole nations. Human resources is also the name of the function within an organization charged with the overall responsibility for implementing strategies and policies relating to the management of individuals (i.e. the human resources). This function title is often abbreviated to the initials ‘HR’. Meaning and definition According to Leon C Megginson, The term human resource can be thought “the total knowledge, skills, creative abilities, talents and aptitudes of an organization’s workforce, as well as the value, attitudes and beliefs of the individual involved”. The term human resource can also be explained in the sense that it is a resource like any natural resource. It does mean that the management can get and use the skill, knowledge, ability, etc. Through the development of sills, tapping and utilizing them again and again by developing a positive attitude among employees. HUMAN RESOURCE MANAGEMENT Human resource management (HRM) is the strategic and coherent approach to the management of an organization’s most valued assets – the people working there who individually and collectively contributes to the achievement of the objectives of the business. The terms “human resource management” and “human resources” (HR) have largely replaced the term “personnel management” as a description of the processes involved in managing people in organizations. In simple words, HRM means employing people, developing their capacities, utilizing, maintaining and compensating their services in tune with the job and organizational requirement. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 1 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION Meaning and definition In simple sense, human resource management employing people, developing their resources utilizing, maintaining and compensating their services in tune with the job and organizational requirements with a view to contribute to the goals of the organization, individual and the society. Michael J. Jucius defined human resource management as “The field of management which has to do with planning, organizing, directing and controlling the functions of procuring, developing, maintaining and utilizing a labour force. FEATURES OF HRM 1) Human Resource management is concerned with both individuals and has a group in attaining goals. It is also concerned with behavior, emotional and social aspects of personnel. 2) It is concerned with the development of human resource i.e. knowledge, capability, skills, potentiality and attaining and achieving employee goals, including job satisfaction. 3) Human resource management covers all levels (low, middle and top) and categories (unskilled and skilled, technical, professional, clerical and managerial) of employees. It covers both organized and unorganized employees. 4) It applies to the employees all types of organizations in the world (industry, trade, service, commerce, economic, social, religious, political and government departments). Thus, it is common in all types of organization. 5) Human resource management is a continuous and never ending process. 6) It aims at attaining the goals of organization, individual and society in an integrated approach. 7) Organizational goals may include survival, growth and development in addition to profitability to productivity, innovation, excellence, etc. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 2 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION 8) Individual employee goals consist of job security, high salary, attractive fringe benefits, challenging work, pride status, recognition, opportunity for development etc. FUNCTIONS OF HRM The functions of HRM can be broadly classified into two categories, viz (i) Managerial Functions (ii) Operative Functions MANAGERIAL FUNCTIONS 1) Planning: It is a predetermined course of action. It involves planning of human resources, requirements, recruitment, selection, training, personnel needs, changing values, attitudes and behavior of employees and their impact on the organizations. 2) Organizing: An organization is a means to an end. Thus, an organizational establishes relationships among the employees so that they can collectively contribute to the attainment of company goals. 3) Directing: Directing is the execution of the plan. The willing and effective co operation of employees of the attainment or organizational goals is possible through proper direction. 4) Controlling: Controlling involves checking, verifying and comparing of the actual with the plans, identification of deviations if any and correcting of identified deviations. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 3 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION OPERATIVE FUNCTIONS 1) Employment: It is the first operative functions of human resources management. Employment is concerned with securing and employing the people possessing the required kind and level of human resources necessary to achieve the organizational objectives. It covers functions such as job analysis, human resource planning, recruitment, selection placement, induction and internal mobility. 2) Human resource development: It is a process of improving, moulding and changing the skills, knowledge, creative ability, aptitude, attitude, values, commitment etc. based on present and future job and organization requirement. This function includes performance appraisal, training, management development, career planning and development, internal mobility, transfer, promotion, demotion and change and organizational development. 3) Compensation: It is a process of providing adequate, equitable and fare remuneration to the employees. It includes job evaluation, wage and salary administration, incentives, bonus, fringe benefits, social security measures etc. 4) Human relations: It is a process of interactions among human beings. A human relation is the area of management in integrating people into work situation in a way that motivates them to work productively, co operatively and with economic, psychological and social satisfaction. 5) Industrial relations: Industrial relations refer to the study of relations among employees, employer, government and trade unions. It includes collective bargaining, industrial conflicts, worker’s participation in management and quality circles. 6) Recent trends in HRM: Human resource management has been advancing at a fast rate. The recent trends in HRM are quality of work life, total quality in human resource, HR accounting, audit and research and recent techniques of HRM. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 4 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION HUMAN RESOURCE DEVELOPMENT Human Resources Development (HRD) refers to the function (or discipline) that focuses on the people who work for a company. HRD specialties (both internal employees and external consultants) use a variety of performance assessment and management tools to help the company’s workers improve their job skills, increase their job satisfaction and plan and rewarding future. According to T.V.RAO, HRD is a process in which the employees of an organization are continually helped in a planned way to: Acquire or sharpen capabilities required to perform various functions associated with their present or expected future roles. Development of their general capabilities as individual and discover and exploit their own inner potential for their own organizational purposes. Thus HRD is an essential ingredient of ant human resource system poised to achieve productively, quality, efficiency and effectiveness. It is an integrated and inter disciplinary approach to the development of the human resource in the organization. GOALS OF HRD SYSTEM To develop and maintain high level of motivation of employees To develop the capabilities of each employee To dynamic relation between each employee and his supervisor should be developed To develop the collaboration between different units of the organizational units To provide a comprehensive framework for the overall development of people in the organizations. To develop the constructive mind and overall personality of each individual in the organizations. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 5 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION HRD TOOLS To achieve these objectives HRD system may include the following mechanism or subsystem. Performance appraisal Potential appraisal and development Feedback and performance coaching Career Planning Succession planning and development Training Executive development Reward MEANING OF JOB AND JOB SATISFACTION A job can be defined as a group of position that is similar as to kind and level of work. For example: in the small firms the position of personal manager also constitutes a job since there is only one personal manager’s position in the organization. Job satisfaction describes how content an individual is with his or her job. It is relatively recent term since in previous centuries the jobs available to a particular person were often predetermined by the occupation of that person’s parent. There are a variety of factors that can influence a person’s level of job satisfaction; some of these factors include the level of pay and benefits, the perceived fairness of the promotion system within a company, the quality of the working conditions, leadership and social relationships and the job itself (the variety of tasks involved, the interest and challenge the job generates and the clarity of the job description/requirements). MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 6 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION Job satisfaction is in regard to one’s feeling or state- of-mind regarding the nature of work. Job satisfaction can be influenced by a variety of facts, example, the quality of one’s relationship with their supervisor, the quality of the physical environment in which they work, degree of fulfillment in their work. Etc. The happier people are within their job, the more satisfied they are said to be. Job satisfaction is not the same as motivation, although it is clearly linked. Job design aims to enhance job satisfaction and performance; methods include job rotation, job enlargement and job enrichment. Other influences on satisfaction include the management style and culture, employee involvement, empowerment and autonomous work position. Job satisfaction is a very important attribute which is frequently measured by organizations. The most common way of measurement is the use of rating scales where employees report their reactions to their jobs. Questions relate to rate of pay, work responsibilities, variety of tasks, promotional opportunities, the work itself and co-workers. Some questions ask yes or no questions while others ask to rate satisfaction on 1-5 scale (where 1 represents “not at all satisfied” and 5 represents “extremely satisfied”). HISTORY OF JOB SATISFACTION One of the biggest preludes to the study of job satisfaction was the Hawthorne’s studies. These studies (1924-1933), primarily credited to Elton Mayo of the Harvard Business School, sought to find the effects of various conditions (most notably illumination) on workers’ productively. These studies ultimately showed that novel changes in work conditions temporarily increase productivity (called the Hawthorne Effect) It was later found that this increase resulted, not from the new conditions, but from the knowledge of being observed. This finding provided strong evidence that people work for purposes other than pay, which paved the way for researchers to investigate other factors in job satisfaction. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 7 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION Scientific management (Taylorism) also had a significant impact on the study of job satisfaction. Frederick Winslow Taylor’s 1911 book, Principles of Scientific Management, argued that there was a single best way to perform any given work task. This book contributed to a change in industrial production philosophies, causing a shift from skilled labor and piecework towards the more modern of assembly lines and hourly wages. The initial use of scientific management by industries greatly increased productively because workers were forced to work at a faster pace. However, workers became exhausted and dissatisfied, thus leaving researchers with new questions to answer regarding job satisfaction. Some argue the Maslow’s hierarchy of needs theory, a motivation theory, laid the foundation for job satisfaction theory. This theory explains that people seek to satisfy five specific needs in life – physiological needs, safety needs, social needs, self-esteem needs and self actualization. MODELS OF JOB SATISFACTION AFFECT THEORY Edwin A. Locke’s Range of Affect Theory (1976) is arguably the most famous job satisfaction model. The main premise of this theory is that satisfaction is determined by a discrepancy between what one wants in a job and what one has in a job. Further, the theory states that how much one values a given facet of work (e.g. the degree of autonomy in a position) moderates how satisfied/dissatisfied one becomes when expectations are/aren’t met. When a person values a particular facet of a job, his satisfaction is more greatly impacted both positively (when expectations are not met) and negatively (when expectations are not met), compared to one who doesn’t value that facet. To illustrate, if Employee A values autonomy is the workplace and Employee B is indifferent about autonomy and less satisfied in a position with little or no autonomy compared to Employee B. This theory also states that too much of a particular facet will produce stronger feelings of dissatisfaction the more a worker values that facet. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 8 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION DISPOSITIONAL THEORY Another well-known job satisfaction theory is the Dispositional Theory. It is very general theory that suggests that people have innate dispositions that cause them to have tendencies toward a certain level of satisfaction, regardless of one’s job. This approach became a notable explanation of job satisfaction in light of evidence that job satisfaction tends to be stable over time and across careers and jobs. Research also indicated that identical twins have similar levels of job satisfaction. A significant model that narrowed the scope of the Dispositional Theory was the Core Self-Evaluations Model, proposed by Timothy A. Judge in 1998. Judge argued that there are four Core SelfEvaluations that determine one’s disposition towards job satisfaction: self-esteem, general self efficacy, locus of control and neuroticism. This model states that higher levels of self-esteem (the value one places on his/her self) and general self-efficacy (the belief in one’s own competence) lead to higher work satisfaction. Having a internal locus of control) leads to higher job satisfaction. Finally, lower levels of neuroticism lead to higher job satisfaction. HERZBERG’S THEORY TWO-FACTOR THEORY (MOTIVATOR-HYGEINE THEORY) Frederick Herzberg’s two factor theory (also known as Motivator Hygiene Theory) attempts to explain satisfaction and motivation in the workplace. This theory states that satisfaction and dissatisfaction are driven by different factors – Motivation and Hygiene factors, respectively. An employee’s motivation to work is continually related to job satisfaction of a subordinate. Motivation can be seen as an inner force that drives individuals to attain personal and organizational goals (Hoskinson, Porter & Wrench, p.133). Motivating factors are those aspects of the job that make people want to perform, and provide people with satisfaction, for example achievement in work, recognition, promotion opportunities. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 9 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION These motivating factors are considered to be intrinsic to the job, or the work carried out, Hygiene factors include aspects of the working environment such as pay, company policies, supervisory practices and other working conditions. While Hertzberg’s model has stimulated much research, researchers have been unable to reliably empirically prove the model, with Hackman & Oldham suggesting that Hertzberg’s original formulation of the model may have been a methodological all employees will react in an identical manner to changes in motivating/hygiene factors. Finally, the model has been criticized in that it does not specify how motivating/hygiene factors are to be measured. FACTORS This is a general phenomenon that every employee wants job satisfaction in whatever activities he or she is involved or is willing to undertake. The importance of job satisfaction lies in the fact that the employee whose job satisfaction is positive is not only peacefully happy and satisfied with himself but also produces both qualitative and quantitative results for an Organization. Quite the reverse, if an employee is not satisfied with his job, the displeasure causes weak performance or the performance against what he or she had been expected of – giving rise to absenteeism and resulting in low qualitative and quantitative outcomes. Hence, the job satisfaction plays a vital role during the tenure of employment. 1. SALARY AND WAGES It plays an important role in influencing job-satisfaction. This is because of two reasons. First, money is an important instrument in fulfilling one’s needs and two employees often see pay as reflection of management’s concern for them. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 10 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION 2. NATURE OF WORK Along with pay, the content of the work itself plays a very major role in determining how satisfied employees are with their jobs. By and large, workers want jobs that are challenging; they do want to be doing mindless jobs day after day. The two most important aspect of the work itself that influence job satisfaction are variety and control over work methods and work place. Jobs that have too little challenge create boredom. But too much challenge creates frustration and a feeling of failure. 3. PROMOTION Promotion opportunities have a moderate impact on job satisfaction. A promotion to a higher level in an organization typically involves positive changes in supervision, job content and pay. Jobs that are at the higher level of an organization usually provide workers with more freedom, more challenging work assignments and high salary. 4. SUPERVISION There is positive relationship between the quality of supervision and job satisfaction. Supervision who establishes a personnel relationship with subordinates and takes personal interest in them contributes to their employee’s job-satisfaction. 5. WORK GROUP Having friendly and co-operative co-workers is a modest source of job satisfaction to individual employees. The working groups also serve as a social support system of employees. People often used their co-workers as sounding board for their problem of as a source of comfort. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 11 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION 6. WORKING CONDITION The employees desire good working condition because they lead to greater physical comfort. The working conditions are important to employees because they can influence life outside of work. If people are require to work long hours/ or overtime, they will have very little time left for their families, friends and recreation outside work. EFFECT OF JOB SATISFACTION Job satisfaction has a variety of effects. These effects may be seen in the context of an individual’s physical and mental health, productivity, absenteeism and turnover. 1. Physical and mental Health The degree of job satisfaction affects an individual’s physical and mental health. Since job satisfaction is a type of mental feeling, its favorableness affects the individual psychologically which ultimately affects his physical health. 2. Productivity There are two views about the relationship between job satisfaction and productivity 1. A happy worker is a productive worker. 2. A happy worker is not necessarily a productive worker. The first view establishes a direct cause-effect relationship between job satisfaction and productivity; when job satisfaction increases, productivity increases when satisfaction decreases, productivity decreases. The basic logic behind this is that a happy worker will put more efforts for job performance. However, this may be true in all cases, For example a worker having low expectations from his jobs may feel satisfied but he may not put his efforts more vigorously because of his low expectations from the job. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 12 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION Therefore, this view does not explain fully the complex relationship between job satisfaction and productivity. Another view: That is satisfied worker is not necessarily a productive worker explains the relationship between job satisfaction and productivity. Various research studies also support this view. This relationship may be explained in terms of the operation of two factors: effect of job performance on satisfaction and organizational expectations from individuals for job performance. 1. Job performance leads to job satisfaction and not the other way round. The basic factor for this phenomenon is the rewards (a source of satisfaction) attached with performance. There are two types of rewards intrinsic and extrinsic. The Intrinsic rewards stems from the job itself which may be in the form of growth potential, challenging job, etc. The satisfaction on such a type of reward may help to increase productively. The extrinsic reward is subject to control by management such as salary, bonus, etc. Any increase in these factors does not help to increase productivity through these factors increase job satisfaction. 2. A Happy worker does not necessarily contribute to higher productivity because he has to operate under certain technological constraints and therefore, he cannot go beyond certain output. Further, this constraint affects the management’s expectations from the individual in the form of lower output. Thus, the work situation is pegged to minimally acceptable level of performance. However, it does not mean that the job satisfaction has no impact of productivity. A satisfied worker may not necessarily lead to increased productivity but a dissatisfied worker leads to lower productivity. 3. Absenteeism Absenteeism refers to the frequency of absence of job holder from the Work place either unexcused absence due to some avoidable reasons or long absence due to some unavoidable reasons. It is the former type of absence which is a matter of concern. This absence is due to lack of satisfaction from the job which produces a ‘lack of will to work’ and alienate a worker form work as for as possible. Thus, job satisfaction is related to absenteeism. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 13 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION 4. Employee Turnover Turnover of employees is the rate at which employees leave the organization within a given period of time. When an individual feels dissatisfaction in the organization, he tries to overcome this through the various ways of defense mechanism. If he is not able to do so, he opts to leave the organization. Thus, in general case, employee turnover is related to job satisfaction. However, job satisfaction is not the only cause of employee turnover, the other cause being better opportunity elsewhere. IMPROVEMENT OF JOB SATISFACTION 1. PROVIDE A POSITIVE WORKING ENVIRONMENT Job satisfaction begins by first providing a positive work environment. This is the most important factor in the process. A motivating working environment requires going over and beyond the call of duty and providing for the needs of the worker. 2. REWARD AND RECOGNITION Personal recognition is a powerful tool in building morale and motivation. A pat on the back, a personal note from a peer or a supervisor does wonders. Small, informal celebrations are many times more effective than a once a quarter or once a year formal event. 3. INVOLVE AND ENGAGE THE WORKFORCE If the people are more committed and engaged when there is a process for them to contribute their ideas and employee suggestions. This gives them a sense of ownership and pride in their work. It creates a healthy climate of innovation and engages all those who participate. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 14 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION 4. DEVELOP WORKER’s SKILLS AND POTENTIAL Training and education motivates people and makes them more productive and innovative. There are many reasons training and development makes sense. Well-trained employees are more capable and willing to assume more control over their jobs. They need less supervision, which frees management for other tasks. All this leads to better management-employee relationships. 5. TRANSFERRING DISCONTENTED EMPLOYEES In some cases, it is possible to mitigate to another job preferences. This transfer achieves a better fit between individual job characteristics and promotes job satisfaction. 6. EVALUATE AND MEASURE JOB SATISFACTION Evaluation is a nonstop activity that includes a specific cycle of steps focusing on job satisfaction and employee engagement. The primary purpose of evaluation is to measure progress and determine what needs improving. It includes the identification of problem areas needing improvement and the design and implementation of an improvement plan. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 15 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION INDUSTRY PROFILE Electric Power Industry The electric power industry provides the production and delivery of electric energy, often known as power, or electricity, in sufficient quantities to areas that need electricity through a grid connection. The grid distributes electrical energy to customers. Electric power is generated by central power stations or by distributed generation. Many households and businesses need access to electricity, especially in developed nations, the demand being scarcer in developing nations. Demand for electricity is derived from the requirement for electricity in order to operate domestic appliances, office equipment, industrial machinery and provide sufficient energy for both domestic and commercial lighting, heating, cooking and industrial processes. Because of this aspect of the industry, it is viewed as a public utility as infrastructure. The electric power industry is commonly split up into four processes. These are electricity generation such as a power station, electric power transmission, electricity distribution and electricity retailing. In many countries, electric power companies own the whole infrastructure from generating stations to transmission and distribution infrastructure. For this reason, electric power is viewed as a natural monopoly. The industry is generally heavily regulated, often with price controls and is frequently government-owned and operated. The nature and state of market reform of the electricity market often determines whether electric companies are able to be involved in just some of these processes without having to own the entire infrastructure, or citizens choose which components of infrastructure to patronize. In countries where electricity provision is deregulated, end-users of electricity may opt for more costly green electricity. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 16 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION Electric Power Transmission Electric-power transmission is the bulk transfer of electrical energy, from generating power plants to electrical substations located near demand centers. This is distinct from the local wiring between high-voltage substations and customers, which is typically referred to as electric power distribution. Transmission lines, when interconnected with each other, become transmission networks. In the US, these are typically referred to as "power grids" or just "the grid", while in the UK the network is known as the "national grid." North America has three major grids: The Western Interconnection; the Eastern Interconnection and the Electric Reliability Council of Texas (or ERCOT) grid. Historically, transmission and distribution lines were owned by the same company, but since the turn of the 21st century many countries have liberalized the regulation of the electricity market in ways that have led to the separation of the electricity transmission business from the distribution business. Transmission lines mostly use high-voltage three-phase alternating current (AC), although single phase AC is sometimes used in railway electrification systems. High-voltage directcurrent(HVDC) technology is for greater efficiency in very long distances (typically greater than 400 miles, or in 600 km); submarine power cables (typically longer than 30 miles, or 50 km). HVDC links are also used to stabilize against control problems in large power distribution networks where sudden new loads or blackouts in one part of a network can otherwise result in synchronization problems and cascading failures. Electricity is transmitted at high voltages (110 kV or above) to reduce the energy lost in longdistance transmission. Power is usually transmitted through overhead power lines. Underground power transmission has a significantly higher cost and greater operational limitations but is sometimes used in urban areas or sensitive locations. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 17 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION A key limitation in the distribution of electricity is that, with minor exceptions, electrical energy cannot be stored, and therefore must be generated as needed. A sophisticated system of control is therefore required to ensure electric generation very closely matches the demand. If supply and demand are not in balance, generation plants and transmission equipment can shut down which, in the worst cases, can lead to a major regional blackout, such as occurred in the US Northeast blackouts of 1965, 1977, 2003, and in the west, one in 1996 and 2011. To reduce the risk of such failures, electric transmission networks are interconnected into regional, national or continental wide networks thereby providing multiple redundant alternate routes for power to flow should (weather or equipment) failures occur. Much analysis is done by transmission companies to determine the maximum reliable capacity of each line (ordinarily less than its physical or thermal limit) to ensure spare capacity is available should there be any such failure in another part of the network. Grid input At the generating plants the energy is produced at a relatively low voltage between about 2.3 kV and 30 kV, depending on the size of the unit. The generator terminal voltage is then stepped up by the power station transformer to a higher voltage (115 kV to 765 kV AC, varying by the transmission system and by country) for transmission over long distances. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 18 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION Transmission and Distribution Grid Structure within the Power Industry The initial stage in the process is converting power from a generation source (coal, nuclear, wind, etc.) into a high voltage electrical format that can be transported using the power grid, either overhead or underground. This “transformation” occurs very close to the source of the power generation. The second stage occurs when this high-voltage power is “stepped-down” by the use of switching gears and then controlled by using circuit breakers and arresters to protect against surges. This medium voltage electrical power can then be safely distributed to urban or populated areas. The final stage involves stepping the power down to useable voltage for the commercial or residential customer. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 19 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION Losses Transmitting electricity at high voltage reduces the fraction of energy lost to resistance, which averages around 7%. For a given amount of power, a higher voltage reduces the current and thus the resistive losses in the conductor. For example, raising the voltage by a factor of 10 reduces the current by a corresponding factor of 10 and therefore the I2R losses by a factor of 100, provided the same sized conductors are used in both cases. Even if the conductor size (crosssectional area) is reduced 10-fold to match the lower current the I2R losses are still reduced 10fold. Long distance transmission is typically done with overhead lines at voltages of 115 to 1,200 kV. At extremely high voltages, more than 2,000 kV between conductor and ground, corona discharge losses are so large that they can offset the lower resistance loss in the line conductors. Measures to reduce corona losses include conductors having large diameter; often hollow to save weight, or bundles of two or more conductors. Transmission and distribution losses in the USA were estimated at 6.6% in 1997 and 6.5% in 2007. In general, losses are estimated from the discrepancy between energy produced (as reported by power plants) and energy sold to end customers; the difference between what is produced and what is consumed constitute transmission and distribution losses. As of 1980, the longest cost-effective distance for DC electricity was determined to be 7,000 km (4,300 mi). For AC it was 4,000 km (2,500 mi), though all transmission lines in use today are substantially shorter. In an alternating current circuit, the inductance and capacitance of the phase conductors can be significant. The currents that flow in these components of the circuit impedance constitute reactive power, which transmits no energy to the load. Reactive current causes extra losses in the transmission circuit. The ratio of real power (transmitted to the load) to apparent power is the power factor. As reactive current increases, the reactive power increases and the power factor decreases. For systems with low power factors, losses are higher than for systems with high power factors. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 20 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION Utilities add capacitor banks and other components (such as phase-shifting transformers; static VAR compensators; physical transposition of the phase conductors; and flexible AC transmission systems, FACTS) throughout the system to control reactive power flow for reduction of losses and stabilization of system voltage. Limitations The amount of power that can be sent over a transmission line is limited. The origins of the limits vary depending on the length of the line. For a short line, the heating of conductors due to line losses sets a thermal limit. If too much current is drawn, conductors may sag too close to the ground, or conductors and equipment may be damaged by overheating. For intermediate-length lines on the order of 100 km (62 mi), the limit is set by the voltage drop in the line. For longer AC lines, system stability sets the limit to the power that can be transferred. Approximately, the power flowing over an AC line is proportional to the sine of the phase angle of the voltage at the receiving and transmitting ends. Since this angle varies depending on system loading and generation, it is undesirable for the angle to approach 90 degrees. Very approximately, the allowable product of line length and maximum load is proportional to the square of the system voltage. Series capacitors or phase-shifting transformers are used on long lines to improve stability. High-voltage direct current lines are restricted only by thermal and voltage drop limits, since the phase angle is not material to their operation. Up to now, it has been almost impossible to foresee the temperature distribution along the cable route, so that the maximum applicable current load was usually set as a compromise between understanding of operation conditions and risk minimization. The availability of industrial Distributed Temperature Sensing (DTS) systems that measure in real time temperatures all along the cable is a first step in monitoring the transmission system capacity. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 21 A STUDY ON JOB SATISFACTION AT POWER GRID CORPORATION This monitoring solution is based on using passive optical fibers as temperature sensors, either integrated directly inside a high voltage cable or mounted externally on the cable insulation. A solution for overhead lines is also available. In this case the optical fiber is integrated into the core of a phase wire of overhead transmission lines (OPPC). The integrated Dynamic Cable Rating (DCR) or also called Real Time Thermal Rating (RTTR) solution enables not only to continuously monitor the temperature of a high voltage cable circuit in real time, but to safely utilize the existing network capacity to its maximum. Furthermore it provides the ability to the operator to predict the behavior of the transmission system upon major changes made to its initial operating conditions. MALATHY.R 09CKC18026 BISHOP COTTON WOMEN’S CHRISTIAN COLLEGE Page 22