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ATTACHMENT 1 STATE OF ND TECHNICAL ARCHITECTURE OVERVIEW North Dakota State Government Technical Environment In overview North Dakota's technical environment consists of Windows based desktops and a variety of server platforms connected via an IP based network. Desktop support is provided by the individual state agencies with the Information Technology Department (ITD) providing the statewide network and support for the majority of the server platforms. Brief descriptions of each component are provided below. Desktop Environment The de facto desktop standard is an Intel platform running some variety of Windows. Windows 7 is the most common with some Windows XP still existing. Network Services ITD provides both local and wide area network services for North Dakota Government. All LAN segments are switched Ethernet networks. The Fargo, Minot, Grand Forks and Bismarck metropolitan area networks are gigabit fiber based while the majority of WAN connectivity is obtained via both ATM and Ethernet transport services. The core of the WAN consists of a 10 Gigabit Ethernet ring. End User support is provided through a central help desk; this service is available 24x7x365. Directory Services/Authentication ITD provides a single Active Directory network domain that provides agencies with a single network sign on. All agency computers utilizing the State’s Active Directory are members of the state forest, NDGOV. Each agency comprises an Organizational Unit (OU) within NDGOV. ITD provides the necessary Domain controllers and Global Catalog servers for authentication services. In addition, ITD provides an LDAP directory service for public facing applications using the IBM Tivoli Directory Server. IBM Tivoli Directory Server LDAP directory service is used to provide authentication and authorization for web applications. This LDAP directory is also used to provide authentication for the ITD managed FTP server. Multi-factor Authentication Multi-Factor Authentication (MFA) is a simple best practice that adds an extra layer of protection on top of user name and password. ITD’s MFA solution, Safenet, complements the State’s Virtual Private Network (VPN) offerings. The solution provides increased security for NDGOV account settings and resources. With MFA enabled, when a user signs in to their VPN client, they will be prompted for their user name, password, and PIN (the first factor—what they know), as well as for an authentication code from their Safenet MFA device (the second factor—what they have). Hosting Services The majority of state agencies receive hosting services from ITD. These services are hosted on the following platforms: 1. IBM BC12 mainframe running z/OS version 1.13, 2. IBM iSeries, model P520 running OS version V6R1M1, 3. Windows servers with Microsoft mainstream support; Windows 2012 R2 Server is the preferred operating system, 4. IBM AIX 6.x, 7.x, 5. Intel Red Hat (RHEL) 6.x, 7.x Linux. Page 1 of 7 End User support is provided through a central help desk; this service is available 24x7x365. The IBM BC12 mainframe provides CICS for transaction management. The standard deployment platform is a VMware virtual environment hosting either Windows or Red Hat Linux Database Services The majority of state agencies receive database services from ITD. The following databases are supported: 1. Software AG's ADABAS hosted on the IBM BC12 mainframe and Linux, 2. IBM DB2 version 9.1 hosted on the IBM BC12 mainframe with plans to upgrade to version 10 in 2016, 3. Oracle 11gR2 and 12c, and 4. Microsoft SQL Server 2008, 2008R2, 2012, and 2014. ITD provides both test and production database shared environments. Web Environment ITD provides both clustered .NET and J2EE web application environments; test and production environments are provided. The J2EE platform consists of IBM WebSphere version 8.x running on Red Hat Enterprise Linux. Load testing of any web application is required prior to production deployment and is highly recommended during application development. ITD uses HP LoadRunner software to perform load testing. EDMS Environment The majority of state agencies using EDMS technologies receive their services from ITD. These services are provided by the following platforms: 1. 2. 3. 4. 5. FileNet P8 version 5.2.1 Content Manager Eforms IBM Content Collector Cardiff LiquidOffice ILINX Capture Data Backup Backup services are provided by IBM's Tivoli Storage Manager. Email Environment The State of North Dakota Email Environment consists of two platforms: 1. Microsoft Exchange 2010 2. POP3 server There are approximately 10,500 users on Exchange. The POP3 server is a Linux (Sendmail) based server with approximately 2,000 users. Geographic Information System (GIS) Environment ITD provides a database and web server infrastructure for hosting GIS data and serving web services; this infrastructure is known as the GIS Hub. Data are stored on ITD's SAN and file-based storage systems. Oracle-based geodatabases are hosted on dedicated Linux servers. Esri’s ArcGIS Server and Safe Software's FME Server are hosted on dedicated Windows servers. ArcGIS Online is used by a number of agencies with much of the data and services originating from the GIS Hub. Page 2 of 7 Business Intelligence Environment The State supports Cognos 10.2.1 and Microsoft SSRS as business intelligence tool sets. State agencies also use Crystal Reports, SAS and SPSS. The State has Oracle Enterprise and SQL Server platforms which it supports and implements data warehouse initiatives. Master Data Management The State utilizes IBM’s Initiate Master Data Service. NORTH DAKOTA UNIVERSITY SYSTEM (NDUS) TECHNICAL ARCHITECTURE OVERVIEW Core Technology Services (CTS) technical environment consists of Windows and MacBook-based desktop systems and a variety of server platforms connected via an IP-based network. Desktop support is provided by CTS. Beginning in April 2016, the System Office desktop environment and support (Bismarck locations) will be provided by the state’s Information Technology Department. Brief descriptions of components are provided below. Individual NDUS institutions support a wide variety of user technologies and we expect the provided solution to support a broad spectrum of devices and platforms. Workstation Environment The NDUS CTS/System Office desktop environment is comprised of Windows and MacBook-based desktop systems. Supported operating systems include Windows 7, Windows 8.1, and Windows 10, as well a number of recent versions of Mac OS. Hardware is standardized on Lenovo and Apple. iPads are also supported for many staff members. Users are issued two monitors, a docking station, and a spare power adapter. Each workstation is managed using Microsoft’s System Center Configuration Manager (for Mac and PC). The standard antivirus software is Microsoft’s System Center Endpoint Protection along with Malwarebytes for additional protection. All user workstations are required to have disk encryption. A local backup strategy is also provided for the desktop systems. Email/Calendar Environment The NDUS CTS/System Office Email/Calendar Environment is Microsoft’s Office 365 cloud service. Users can access their email and calendar from their laptop using the Outlook client (2013 or 2016 for Windows, 2016 for Mac OS). Outlook Web Access (OWA) clients are also available for mobile devices such as tablets and smartphones or users can access their email and calendar through the web interface. Office 365 includes instant messaging and collaboration with Skype for Business, OneDrive for Business, and SharePoint. Hosting Services CTS supports 700 servers with approximately 550 virtualized instances. Systems are x86 hardware running Windows and Linux or Hyper-V and VMware hypervisors. All systems are located in 45u racks with dual 3-phase monitored power outlet units. Ninety-nine percent of the systems have redundant power and network connections. In addition, the datacenter hosts a Linux-based high-performance computing cluster utilizing InfiniBand and its own highly available storage system. Database Services CTS supports the following database platforms: 1. Oracle 11g and 12c Enterprise running several single instances and several Windows Server Cluster instances. 2. Microsoft SQL Server Enterprise and Standard Versions of 2008R2, 2012 and 2014 hosted on single database instances and Windows Server clusters. Page 3 of 7 3. MySQL 5.6 Community and Enterprise versions hosted on Windows or LINUX single database instances and Windows Server Clusters. CTS provides multiple development, test, and production database shared environments. Storage Services Storage is provided with two SANS. One is a 300 TB SAN with six controller nodes supporting 16 GB fiber channel and 10 GB iSCSI connections. The other is a 48 TB SAN with two controller nodes supporting 8 GB fiber channel connections. 48-port switches with 8 GB transceiver modules support fiber channel connectivity. Data Backup IBM Tivoli Storage Manager provides backup services. It runs on an IBM hardware and an IBM TS3500 tape library that consists of eight tape drives and currently holds up to 1031 700 GB tapes. Additional tapes are stored off-site. Network Services CTS provides and supports the data center network with Cisco Nexus switches and Palo Alto firewalls. Link speeds are a mix of 1 GB and 10 GB switched Ethernet interfaces, configured in a high availability design. North Dakota Information Technology Department provides the wide area network services. The core of the WAN consists of a 10 GB Ethernet ring, with a point of presence located within the datacenter. A central help desk supports end-users; this service is available 24x365. Datacenter Monitoring The datacenter is monitored utilizing several products. Paessler PRTG is the main monitoring system. SolarWinds ORION is used to monitor network systems. The Tivoli Productivity Center is used to manage and monitor the Tivoli Backup System and IBM SAN. Dell Enterprise Manager is used for the Dell SAN. The Enterprise IBM Network Advisor is used for the fiber channel switches. Microsoft System Center Operations Manager, Configuration Manager, Orchestrator and Virtual Machine Manager monitor and manage systems such as Hyper-V as well as other applications. VMware vCenter is currently used for vSphere monitoring and management. Directory Services/Identity & Access Management CTS provides three Active Directory network domains that provides NDUS users with a single network credential. All computers utilizing the NDUS Active Directory are members of the NDUS forest. NDUS has a single flat Organizational Unit (OU). CTS provides the necessary domain controllers and Global Catalog servers for authentication services. IAM is a centralized identity management service for user accounts and password synchronization. IAM helps simplify and standardize user accounts and passwords by managing one user ID and password. IAM can be used to provide sign-on capability with University resources and passwords. Web Environment Web environments vary and are dependent on application types, system requirements, and the needs of the CTS user community. While flexibility and changing needs can require rapid change, the primary technologies currently used are Red Hat Enterprise Linux, Apache, MySQL, ColdFusion and PHP. Windows IIS and MSSQL environments are also available with limited support, although used to a lesser degree. Future environments will include support for Oracle Java EE and Tomcat. EDMS Environment Many NDUS institutions are in the process of migrating to Lexmark ImageNow document management. Page 4 of 7 Miscellaneous Supported Systems 1. 2. 3. 4. 5. 6. PeopleSoft Campus Solutions, HRMS and Financials Oracle Identity Management System Blackboard Learning Management System Multiple SMTP servers LISTSERV email distribution system SharePoint 2013 Pearson eCollege (Pearson Learning Solution) Pearson eCollege is a hosted solution (cloud based SaaS) and provides a 24x7 technical support for students, faculty, and administrators. Features include: 1. Enterprise reporting 2. Custom reporting 3. Blackboard Collaborate 4. Intuitive User Interface 5. Attendance Tool 6. Advanced Scheduling Capabilities for course dates 7. Collaborative learning tools 8. Native phone and tablet apps 9. REVEL dynamic learning environment 10. ProctorU 11. Rubric-based grading Currently used integrations included: 1. 2. 3. 4. 5. 6. 7. 8. 9. TurnItIn Campus Pack (Cengage) Tegrity ExamGuard (Respondus) Class Live Fully integrated MyLabs (Pearson) Learning Outcome Management Smarthinking Atomic Learning Page 5 of 7 Moodle – version 2.8.5 (please note – additional modules are available to campuses; however, not active today.) LTI Integrations LTI and External Service Integration McGraw Hill AAIRS (Tegrity) Moodle mobile web service OUBlog import Smarthinking TaskStream Atomic Learning NetTutor ALEKS Non-Starter report (NDUS tool) LIS Gateway enrollment ProctorU NewSchool Learning customized themes NDUS campus library search tool Activity Modules Built-in Activity Modules (Core Moodle) Assignment Attendance Book Certificate Chat Checklist Choice Database Feedback Folder Forum Glossary IMS content package Journal Label Lesson Lightbox Gallery External tool OUT blog OU wiki Page Questionnaire Quiz File SCORM pakage Survey URL Wiki Workshop Third Party Activity Modules Blackboard Collaborate Flash Card Set HotPot Blackboard IM Respondus 4.0 Web Services (Lockdown Browser) Turnitin Assignment 2 Blocks Built-in Blocks (Core Moodle) Activities Admin bookmarks Administration Appointments Blog menu Blog tags Calendar Census Report Checklist Comments Community finder Courses Feedback Flickr HTML Latest news Logged in user Login Main menu Mentees Messages My latest badges Page 6 of 7 Online users OpenID People Quiz results Random glossary entry Recent activity Recent blog entries Remote RSS feeds Upcoming events Youtube Search forums Course completion status Course overview Course/site summary My private files Navigation Network servers Third Party Blocks Blackboard Collaborate Blackboard IM iMail Mass action block Password Status Block Remote Learner-BackTrack Recovery Remote Learner Update Manager Remote Learner Data Hub Respondus LockDown Browser Sharing Cart Tegrity Turnitin block Page 7 of 7 Section links Self completion Social activities Tags