Download TMM0030 PROGRAMM ÄRISUHTLUS INGLISE KEELES

TMM0030 PROGRAMM
ÄRISUHTLUS INGLISE KEELES
Õppeaine eesmärk: Arendada inglise keelse suulise ja kirjaliku suhtluse oskusi
ärisuhtluses, kaasaarvatud multikultuurses suhtlemises.
Õppejõud: lektor Kerttu Nykopensius (1-16 nädal)
Õppetool: Ärikorralduse Instituudi turunduse õppetool
Õppejõu kontaktandmed:
Kerttu Nykopensius, lektor
Ruum: 217
Telefoni nr: 620 3959
E-post: [email protected]
Vastuvõtuaeg: kokkuleppel
Õppesekretär: Linda Heinsaar
Ruum: X-208
Telefoni nr: 620 3958
E-post: [email protected]
Õppeaasta: 2008/2009
Maht: 3.0 AP, nädalatunde 3, sh praktikum 3
Õppeaine sisu:
Week 1
Intro to the course; breaking-the-ice communication activity
Week 2
Intro to Communication in general; Formal or informal communication
with foreign business partners?; Communicaton activity: a self-test
exercise ’What Do You Believe About Interpersonal Communication?’
(interactive group discussion)
Week 3
The influence of context in communication; Communication activity:
’Introducing Your Business Partner’; A group activity exercise.
Week 4
A five-stage model of hearing and listening; Communication activity: a
self-test exercise ’How Good A Listener Are You?’ (interactive group
discussion)
Week 5
Non-verbal
communication
messages
in
(also
multicultural)
communication – regulators, illustrators, emblems, adaptors, affect
displays; Communication activity: group activity on displaying the nonverbal communication as experienced.
Week 6
Intro to cultural differences in understanding and perceiving messages;
Communication activity: a self-test exercise ’How Accurate Are You At
People Perception?’ (interactive group discussion)
Week 7
Review on active listening skills: a case study activity in groups; Intro to
Interpersonal skills in communication – mindfulness, flexibility, cultural
sensitivity, metacommunication; Different understanding of ethics from
culture to culture; Communication activity: case study discussion in
groups.
Week 8
Conflict in Interpersonal Communication; conflict management
strategies; Communication activity: A self-test exercise ’How Verbally
Aggressive Are You?’; A case study problem solving in groups.
Week 9
Public Speech. The goals of public speech (e.g. what is the difference
between public speech and presentation?); Things the speaker must
know before beginning to speak; How to prepare a speech?; Dress code,
the verbal and body language; Preparing an effective speech, and being
prepared for the ’unexpected’.
Week 10
Phone calls: Telephone phrases; Listening to telephone messages:
business calls, arrangements, meetings etc. Translating and fill-in-the
gaps exercises.
Week 11
Greetings, leaving, getting acquainted, apologies, requests, offering to
help, asking permission; Group activity: interactive group work.
Week 12
Business letters: formal and informal letters – purpose, style, tone and
structure. Group activity in teams of two: writing a formal letter. Writing a
reply.
Week 13
Assertiveness or apprehension in business communication? A self-test
exercise ’How Apprehensive Are You?’; Communication activity: roleplay in teams.
Week 14
Reviewing the course study materials. Arranging materials for the final
exam. Reviewing for public speech presentatioins. Open discussions.
Week 15
Students’ public speech presentations; Interactive written and oral peerevaluation group work (group 1)
Week 16
Students’ public speech presentations; Interactive written and oral peerevaluation group work (group 2)
Mitteauditoorse töö korraldus:
1.
Iseseisev avaliku kõne ettevalmistamine, järgides loengumaterjalide
juhiseid.
Põhiõpikud:
Airas, P. & Junkkari, T. New Business Friend 3. Werner Söderström Osakeyhtiö,
Helsinki 2001.
Täiendav kirjandus:
Toots, N. & Virkus, D. H & T for Business People. TEA Kirjastus. Tallinn 2006.
Loengukonspektid, jaotusmaterjalid:
Kursuse ettevalmistamise käigus koostatud jaotusmaterjalid õppetöö alguses ja
keskel; isiklikud loengukonspektid vastavalt õppejõu poolt esitatud materjalidele
praktikumide käigus.
Teadmiste kontroll:
Maksimum hinne A (suurepärane) = 100%, millest 30% praktikumides osalemine,
30% interaktiivsete ulesannete täitmine praktikumidel ning 40% eksam (20% avalik
kõne ehk suuline eksami osa ning 20% kirjalik eksam)
Kursuse nõudmised:
1) NB! Kuna kursus on aktiivõppe vormis, st. Praktikum, on oluline kursusel
Osalemine, sest antud kursuse õppetöö hindamisel on määravaks aktiivõppele
omaste meetmete järgimine.
2) Kursusel osalejatel on oluline kanda nimesilti.
3) Uhest ruhmast teise ule liikumine on välistatud! (Haigestumise korral teiste
ruhmade loengutes osalemise soovist anda kindlasti otseselt teada õppejõule)